Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleAbsolutely amazing customer service. The representative(Jannan Sivanathan) was on time and gave me all the information regarding the properties and in-fact pretty helpful . I will absolutely recommend people about them.
Sharjeel · 16 October 2025
Agent replied · 16 April 2026
Hi Sharjeel, the review is greatly appreciated, glad that Jannan has delivered that exceptional customer service we pride ourselves on.
★★★★★ 5/5
GoogleThe team at North Watford Fairfield worked really well for us when selling our home.
Special mentions to Allan, Joe, Isabella, Matt and Elaine.
Neil · 16 December 2025
Agent replied · 16 April 2026
Hi Neil, thanks so much for the review. Wishing you all the best with the move. Kind regards Matt
★★★★★ 5/5
GoogleFairfield's have assisted from inception with a pleasant manner on the phones in placing me with the right person, gaining an understanding of what I am looking for trying to fit my availability around viewing the suitable properties for rent on their portfolio. The quality of the properties on offer vary in style, quality and affordability which has helped me to make decisions on what I want to view and what areas to target for where I want to reside.
I would definitely recommend Fairfield's for their service and attention to detail and friendly nature.
Michael · 1 October 2023
Agent replied · 26 August 2024
Thank you for taking the time to leave a review, we appreciate the feedback, glad we could help.
★★★★★ 4/5
GoogleFairfield Estates has been very helpful in helping us secure our flat.
Dwayne · 19 October 2024
Agent replied · 26 October 2024
Thanks so much for taking the time to leave a review. Kind regards Matt.
★★★★★ 5/5
GoogleFantastic experience of Fairfield's, from the first appointment I booked for a viewing to then keeping me in the loop with the whole process up to completion. As a first time buyer you made the process so much easier for me. Highly recommend, easy to communicate with even when Chris was not in Lauren, Vito and Matthew were efficient and accommodating as much as possible!
Nousheen · 27 August 2023
★★★★★ 5/5
GoogleFantastic people & great team work at Fairfield Estates.
My struggle to find a suitable home in a very competitive market in Watford ended with the dedicated effort of Dani & Vito.
Team Vito & Dani keep me posted for the property until I find a home away from home.
Such a warm gesture and a very smooth process led agency.
Hereby, I convey my special thanks to the Fairfield agency & Team Vito & Dany.
Many Thanks,
Atul
Atul · 1 October 2023
Agent replied · 26 August 2024
Thanks so much for taking the time to leave a review, we really appreciate the positive feedback.
★★★★★ 5/5
GoogleThankyou Jannan @ Fairfield for a punctual, polite and well-informed viewing of an interesting property. Appreciated your time and effort in arranging, undertaking and following-up the viewing as requested.
Lucy · 16 October 2025
Agent replied · 16 April 2026
Thanks so much for taking the time to leave a review, so pleased to hear your experience with Jannan was such a positive one. Kind regards Matt
★★★★★ 5/5
GoogleGreat service from the team! Joe and Alan have been great helps with searching for a property, excellent advice offered. Looking forward to finding a house to call ours.
Mario · 16 October 2025
Agent replied · 16 April 2026
Hi Mario, thanks for the review, hopefully Joe and Allan can find you the perfect home! Kind regards Matt
★★★★★ 4/5
GoogleI recently procured a property to rent through Fairfield Estate Agents last month and only have praise for them on how they handled everything. Their service was very good and prompt and would highly recommend them to anyone out there who are seeking to get onto the housing ladder, or require rentable accommodation here in the UK. Fabulous from beginning to end..Thank you Fairfield.
Neil · 27 July 2024
Agent replied · 26 August 2024
Thanks for taking the time to leave a review, it’s greatly appreciated. Kind regards Matt.
★★★★★ 1/5
GoogleStay away at all cost. These are the sort of unprofessional people who are part of this industry that you never want to come across. They have got a problem with telling the truth. They are the sort of business that gives this business/ industry a bad name. Stay away at all cost. I say it again! And absolutely not , the review stands even today. I would never ever buy or sells anything with yourselves ever again. Thanks but no thanks. You ought to check your facts before you respond to a review. At the point that we offered we were sold and the sale of our property was at a very late stage in the process. Infact so much so, that you cause our family a lot of stress as we had nowhere to go and we were contemplating putting all our furnitures into storage and moving into rentals. I made all your agents aware of all of those. We had offered on two of the houses you were selling at the time. We were desperate to buy and we had the funds to buy! Infact just to clear this we had more funds, we were a lot more capable of buying what you were selling at the time. Perhaps instead of telling people what your opinions are, your business should focuss on telling people the truth. The business your are in can make and shatter dreams. My advice to you would be to focuss on telling the truths, truths to people, to your clients. Thanks.NegativeProfessionalism
AlpaandMelvin · 27 August 2023
Agent replied · 26 August 2024
Whilst we appreciate you have taken the time to write a review, honesty is critical and therefore it is only fair that we describe the way in which you conducted yourselves. You may have been disappointed that you did not secure a property through Fairfield Estate Agents, but this was nothing to do with our conduct. We took the time to show you 9 properties, at a time when you were not in a position to move. You made offers on two of the properties within 48 hours of one another, of which both had higher offers, and we notified you that you were unsuccessful in both instances. If you think that we have been dishonest, then please contact us so that we can alleviate any concerns you may have had. If you are unable to substantiate your claim of dishonesty, then we request that you remove your defamatory review.
★★★★★ 1/5
GoogleBig disappointment!
When viewing the property Vito couldn't answer any of our questions and he seemed like he doesn't know what he is doing there. We tried to carry on, regardless. Later, their recommended mortgage advisor couldn't care less and after few months of answering to his emails he still "needed more information". Like sending us 1 form with all his queries was too much. Luckily, we lost that property due to their negligence, but we found something better where all paperwork was done in few days.
JL · 27 August 2023
Agent replied · 26 August 2024
I am not sure if you are describing an experience you have had with someone else, Vito deals with our rental properties, not sale properties. I cannot find any details of you on our database, unless you have used a false name? I have no record of someone using our mortgage broker then missing out on a property they had offered on. Please do contact me on 01923 237771 to discuss further, I would be very interested to better understand the experience you have described. Regards Matthew Holmes
★★★★★ 5/5
GoogleI can't praise Matt and his team at the Watford branch enough for all the work they did to facilitate the sale of my mum's house. I always felt in safe hands when other parties let us down and would thoroughly recommend them.
Julia · 27 August 2022
Agent replied · 26 August 2024
Thank you so much for the review Julia. Wishing you and your family all the best.
★★★★★ 5/5
GoogleWe are really impressed with fantastic and reliable service provided by Matthew Holmes and his team in selling our property and buying our dream home. Matt was very supportive and we were kept informed during the entire process. Matt went above and beyond to successfully get the transactions completed in time.
I would highly recommend him for any sale/purchase in local area..
Thanks
Vijaya · 27 August 2023
★★★★★ 5/5
GoogleMatt and the team were very efficient and professional in selling our property. Also helped in the process of our onward chain. Highly recommended
Chanpreet · 29 January 2024
Agent replied · 26 August 2024
Many thanks for the review, all the best in your new home.
★★★★★ 5/5
GoogleThe team at Fairfield's have made the whole process of moving incredibly easy for us. I can't thank Matt and the Team enough, the communication has been 5 star!!
Sammy · 1 October 2023
Agent replied · 26 August 2024
Thanks so much for taking the time to leave a review and the positive feedback, we appreciate it.
★★★★★ 5/5
GoogleI cannot rate Chris and Matt highly enough
They are amazing. They have gone so far above and beyond anything we would have expected from an agent, and by far the best we have dealt with.
They are happy to go out of their way for us and really want to make sure we are happy with the decisions we are making. Chris was the reason we picked this estate agent , and we are so so pleased we did. He is always professional and shows he cares, as does Matt.
Thank you both so much for all your time and help.PositiveResponsiveness, Quality, Professionalism, Value
Shannon · 27 August 2021
★★★★★ 5/5
GoogleI just exchanged on a leasehold property, with the whole process taking just over 2 months! The team at Fairfield’s have really ensured that my first time buyer experience flowed smoothly and they went out of their way to explain all the steps in the process and provide me with help and advice when required. I really would recommend using Fairfield's for any of your property needs as they clearly know how to get the job done professionally but quickly too. Big thanks to Matthew, Chris and Vito along the way!PositiveProfessionalism
Hes · 27 August 2021
★★★★★ 5/5
GoogleWe have used Fairfield’s to buy and sell. Both experiences were extremely positive. Matt is helpful and informative as are the rest of the team. We were kept up to date throughout the process and always given the best advice on how to proceed further with our sale. If in the future we were to sell again we would definitely use Fairfield’s. They are trustworthy and transparent and at no point did we feel pushed into making decisions we weren’t comfortable with.
Rashida · 27 August 2021
★★★★★ 5/5
GoogleThis is the second time that we have sold through Fairfield Estates, and on both occasions, the Fairfield team have been amazing.
Rather than just valuing our house at an inflated price to get us to commit to the sale, they marketed it a good but realistic price, which I'm sure helped us with the quick sale at the price we wanted.
They are very professional carefully explaining all and any processes that we were unsure of as well as resolving the few issues that we had with our buyers. In short, they made sure the whole process ran smoothly.
Importantly, Fairfield are by far the most responsive estate agent that I have ever dealt with (selling and buying). Even with all the the pandemic restrictions, the viewings were managed safely, and they made sure that they answered any question that we may of had immediately or within hours.They even went out of their way to find a great heating engineer to service our boiler as British Gas were too busy during the pandemic.
I highly recommend Fairfield Estates, whole team genuinely care and they got me the sale quickly and with plenty of viewings.PositiveResponsiveness, Quality, Professionalism, Value
Dave · 27 August 2021
★★★★★ 5/5
GoogleThe complete opposite of your stereotypical 'manipulative' estate agent.
We bought our property through Fairfield and thought that they were the most honest and supportive agent we had come across in the whole of Hertfordshire.
We were so impressed with their service and help, that we decided to appoint them once we had again decided to move a few years later and found that the service had somehow improved from the high quality that they were before!
The team, in particular Matt and Chris, did everything in their power to make you feel comfortable and at ease with one of the largest decisions you would ever make in your life - this is exactly what we needed.
They were great at engaging with all parties within the chain, put no pressure on us for decisions when we were buying or selling and were genuinely honest.
They are clear experts in the area and cannot be compared to any other estate agent.
Thanks so much for everything!PositiveResponsiveness, Quality, Professionalism, Value
Nikhil · 27 August 2021
★★★★★ 5/5
GoogleWe needed to sell our property as soon as lockdown restrictions eased due to work relocation. Selling during this time could have been very stressful due to all the uncertainties, however Matt, and the team at Fairfield, really made this a simple and quick process.
From first contact to getting the property on the market (with great pictures and a video) was so quick, as was finding us a reliable buyer!
Matt kept us informed during the whole process and ensured things were kept moving along.
We also bought the property through Fairfield 6 years ago and it is great to see the same great service now from the selling side. We are really pleased we chose Fairfield and would definitely recommend.PositiveResponsiveness, Professionalism
Mathilda · 27 August 2021
★★★★★ 5/5
GoogleThank you to the stuff. A big and a special thank to Dani: very nice, kind and professional. I'm glad, happy and satisfied. Thank you again Dani.
Nabil · 1 October 2023
Agent replied · 26 August 2024
Thanks so much for taking the time to leave a review and the positive feedback, it’s greatly appreciated.
★★★★★ 5/5
GoogleWe had a great experience with Joe Masterson from Fairfield Estates at our viewing. Friendly,professional presentation and excellent communication
Roxana · 26 November 2025
Agent replied · 26 December 2025
Hi Roxana, thanks for the great review, glad to hear your experience has been positive.
★★★★★ 5/5
GoogleJannan been really helpful in our journey to find a new home and pleasantly hosts the viewings. Happy with him leading the viewings
Hiren · 16 October 2025
Agent replied · 16 April 2026
Hi Hiren, thanks for the review, greatly appreciated. Hopefully Jannan can find you a suitable property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.