Cinch Self Storage reviews

★★★★★ 5/5

Trustpilot

My whole experience with Cinch storage…

My whole experience with Cinch storage Newbury has been brilliant Drew & Peter have made the experience great. I was shown around the storage units to understand the size I might need I was helped all through the process and yesterday I was advised I’m getting a refund for the storage time I no longer need. Thank you guys I would recommend them to anyone very compatible prices too. Well done

Debbie · 16 September 2023

★★★★★ 5/5

Trustpilot

Very happy with Cinch

Very happy with Cinch, Staff are very helpful, facilities are very clean never had any problems, I would recommend Cinch to my any one needing storage.

Mr · 14 September 2026

★★★★★ 5/5

Trustpilot

Very impressed with my experience with…

Very impressed with my experience with Andriana in the Enfield. She has helped with van removal to finding the best storage size to suit my needs. We have had storage before with another company and moved over to Enfield because the store is clean and the atmosphere is very warm and welcoming. The girls always have a smile on their faces and very quick at responding back to questions. Store is run very well 👍🏼

Lauren · 27 May 2023

★★★★★ 5/5

Trustpilot

Cinch Storage at Leighton Buzzard

The storage facility at Leighton Buzzard is clean and well lit and the access procedure is easy and reliable. I am currently emptying a unit and thus visit regularly. Whenever I park and go into the storage area, I always receive a friendly wave from Jason or Aaron in the office, and on the occasions I have spoken to them I have always found them helpful and very user friendly. Keep up the good work!

John · 4 May 2023

★★★★★ 5/5

Trustpilot

Great Experience with Cinch Gillingham

Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Amy and James have been great - always on hand to answer questions and queries. Would highly recommend this facility and Amy and James. Will definitely use them again if the need arises. Check out was made really easy too.

Teresa · 2 June 2026

★★★★★ 5/5

Trustpilot

Been with cinch Newbury since…

Been with cinch Newbury since downsizing house had unit for 1.5 years just emptied it every time I visited staff are always so helpful polite and always helped answer any questions was painless and very easy would definitely recommend and thanks to Pete and drew who were so helpful and professional 👍

Laura · 25 August 2024

★★★★★ 5/5

Trustpilot

I wish customer service was everywhere…

I wish customer service was everywhere as 1st class as at Cinch Storage in Newmarket, Gosia and Nijole went above and beyond to make my move smooth and stress free. On a hot day bottle of chilled water was very much appreciated. Store is clean and modern, lots of trolleys available and 2 large lifts if your unit is upper floor. Over all I had a very good experience, Thank you!!

DCS · 22 July 2023

★★★★★ 5/5

Google

I’m specifically rating their team member Sam. We are in the middle of a lot of work being carried out on our home under our insurance policy. Our insurers outsource absolutely everything and the communication has been horrendous with every person and company involved except for the refurbishment company and Sam! Sam didn’t wait to be asked how he could help me, I started talking and he came up with solutions and suggestions. When it became apparent that someone else in the process hadn’t done something correctly, Sam explained how to get it fixed and even though it wasn’t Cinch’s error, he apologised for the inconvenience. Cinch should be very proud of this employee providing exemplary service to their customers.

Michelle · 26 March 2026

★★★★★ 5/5

Trustpilot

You have to use Cinch Brighton!

We recently used Cinch Self Storage in Brighton whilst we had a gap between houses, and its hands down one of the best experiences we've had not just for storage but for a service in general. The storage units are well equipped, clean and tidy, incredibly secure and they have all the accessories you could need to help ease the process of loading/unloading including trolleys and sack trucks etc. They also sell boxes, mattress protectors, bubble wrap etc at the cheapest we had seen it whilst moving house. The loading area is large and access is easy during open hours but also after hours too. We were really pleased with the unit we got and think it was incredible value for money. In addition, the customer service is second to none, Stuart looked after us from start to finish, was really communicative when booking and every time we came by to unload/load was on hand with a bottle of water or a cup of tea, or some friendly advice which was a god send after a stressful moving experience. We could not recommend Stuart and Cinch enough, and just wish we had more to store! Thanks Stuart!

Imogen · 19 September 2022

★★★★★ 5/5

Trustpilot

great service

I needed a unit but wasn't sure in the size and duration. Andrew and Paul at Cinch in Chippenham were very helpful and made the process clear and simple. I was impressed with the service and the location was spot on for my requirements. I wouldn't hesitate to use them again or recommend them to others! Thanks Rich

Richard · 4 May 2024

★★★★★ 5/5

Trustpilot

Tip Understand the size of your storage room !

Harriet was excellent in explaining the different sizes of room and costs , I had misunderstood the size of rooms and she pointed me in the right direction very quickly my tip for anyone else , is physically go and check the storage room size before you bring stuff to store , will save you a lot time and embarrassment !

Mr · 4 March 2024

★★★★★ 5/5

Trustpilot

On the ball!

Used the Newcastle Branch located in Blaydon. Friendly, helpful and understanding of the customer needs, No pressurised selling and make sure that the customer gets what they need at a very competitive price. Adam and Dan are doing a great job and I would recommend Cinch for all of your storage needs.

Jim · 18 February 2026

★★★★★ 5/5

Trustpilot

Cinch Leighton Buzzard

I could not rate the service given by the staff at Leighton Buzzards Cinch storage highly enough the whole team was very helpful and supportive while I was moving house. Jason, Aaron and Matthew made the whole experience was made less stressful and having the ability to get access to my stuff 24/7 allowed me to pop in and getting or drop things off whenever I needed to an added bonus. I'd defiantly recommend you to anyone needing storage for anything

Damian · 15 August 2022

★★★★★ 5/5

Trustpilot

Becky, Lauren and the team at Cinch Storage Letchworth have always been incredibly helpful,

Becky, Lauren and the team at Cinch Storage Letchworth have always been incredibly helpful, friendly and lovely since I first started using a unit space earlier this year. They reply to emails very quickly, and they are always around at the unit for any queries, and always with a smile on their face. Thank you guys for being so wonderful. If you are looking for a unit space in Letchworth, Cinch is definitely a great place to go!

Customer · 10 October 2022

★★★★★ 5/5

Trustpilot

I am pleased to report that the initial…

I am pleased to report that the initial response to my queries about storage in Brighton , a place I did not know was met with a warm greeting which meant I listened to what Stuart was saying from the off.He went out of his way subsequently to make sure my storage requirements which involved a switch to a larger unit were met .in comparison with a storage company in Cornwall - my only other recent experience , Cinch were way ahead in every aspect,I will have no hesitation in recommending Cinch to others,Robin Collins

Mr · 18 June 2022

★★★★★ 5/5

Trustpilot

Very friendly staff always happy to…

Very friendly staff always happy to help and as a small business owner they made my experience so easy and access was the most important thing sometimes I needed to operate outside of office hours and on many occasions Jason, Aaron and Matt made that possible. Super friendly bunch and my equipment was always safe and secure. They always kept my parcels and deliveries safe for me too. If you’re looking for a storage facility don’t hesitate you’ve found everything you need with Cinch, Leighton Buzzard!

Cornerstone · 15 September 2024

★★★★★ 4/5

Trustpilot

Additional charges everywhere

EDIT - after i posted this review, lauren called me, to offer her appologies personally, and asked if there was anything she could do to make my experience better, i was really greatful for her call and offer as moving house is very stressful and she could she that i wasnt having a good day, after her call i felt much beter abiut the service and the whole customer experience. she also offered to wave the fee which i greatly appreciated, thank you Lauren.Additional charges everywhere, be careful to read and re read the small print. They will harass you to leave card details, but don't mention that if you don't give 2 weeks notice of when you plan to leave even if its within your booked dates they will charge you a leaving fee .... what an outrageous joke. Reception staff are rarely at reception.

Jade · 6 June 2022

★★★★★ 5/5

Trustpilot

great service

The lady that set up our storage and checked us in was great. Very helpful, efficient and knowledgeable. Would definatly recommend.

Mr · 10 September 2026

★★★★★ 5/5

Trustpilot

Best Staff & Price!!

Let me first start with how wonderful Nigel was. He made me feel very comfortable and gave me a FANTASTIC price to store my flat. Quick, easy and efficient. Just the way I like it. BEST price in the area. I wanna give more stars! I highly recommend this storage company as they made me feel very welcome :) one last thing, it’s very clean and tidy. They have my full trust in keeping my personal belongings safe.

Connor · 24 July 2022

★★★★★ 5/5

Trustpilot

I had an exceptional experience with…

I had an exceptional experience with Cinch, and I owe a huge thanks to Anita for her outstanding assistance. From start to finish, the process was smooth, efficient, and stress-free. Anita was not only knowledgeable but also incredibly patient, taking the time to address all my questions and concerns. Her dedication to providing top-notch service really stood out, making me feel valued as a customer. I highly recommend Cinch, especially if you're lucky enough to work with someone as professional and helpful

Adualdo · 23 August 2024

★★★★★ 5/5

Trustpilot

I visited your Bicester store and am…

I visited your Bicester store and am delighted at the level of service I received from the staff. Leanne and Nigel were so attentive with my queries and went the extra mile. The store was clean and tidy and Leanne really made me smile. I will recommend to all family and friends.

Em · 12 June 2024

★★★★★ 5/5

Trustpilot

This is my first time using self…

This is my first time using self storage facilities and I found Shoreham Cinch branch very convenient to me and the price is half the price compared to others, staff was very friendly and helpful, the facility is really clean and easy to use I will definitely use them again.

Biny · 23 September 2026

★★★★★ 5/5

Trustpilot

whats not to like?!! great service

Needed a space to store my costumes for a school play and Cinch didn't disappoint! Great advice on what was best and they found me a ground floor space which was perfect. I felt safe when popping in and out and Harriet was so attentive to any question I had. Definitely be using again.

Bobbie · 28 April 2024

★★★★★ 4/5

Trustpilot

Friendly local storage

Both Jason and Matthew were very friendly and helpful in sorting out the storage we needed.The process is straightforward....the only niggle being the slightly complicated entry and exit process that you have to go through every time. Other storage units provide an electronic entry fob which is simpler. However obviously security is taken seriously!

Shelagh · 28 April 2024