Cinch Self Storage reviews

★★★★★ 5/5

Trustpilot

Friendly service at Cinch Chippenham

I came to Cinch Storage Chippenham during a personal house buying crisis where I needed the option of storage at short notice. Although I didn't end up requiring the storage in the end, I was very impressed with the service at the Chippenham branch when I went in to enquire. Andrew was very thorough showing us around, explaining the process, and sorting out the right size of unit for my needs. I was able to reserve a unit with a small refundable deposit which was promptly returned to me when I knew the storage was no longer needed.

Magnus · 6 June 2024

★★★★★ 5/5

Trustpilot

Excellent service from Manuel

Excellent service from Cinch Storage. A special thank you to Manuel for being so friendly, helpful, and professional. He made everything easy and stress-free. Great customer service and highly recommended!

EsmyFernandes · 17 September 2026

★★★★★ 5/5

Trustpilot

Hassle free storage

I have been with Cinch (Enfield) for almost two years and the service that I have received has been excellent.Jaymee has been a pleasure to deal with. Nothing is ever too much trouble, even when I ask for discounts - always ask for a discount.What makes Cinch my choice for storage; apart from being close to my home is the ability to access my unit outside working hours. This has made storing my things hassle free which has caused me to stay longer than I should have.Thank you Cinch (Enfield) team.

SA · 30 April 2024

★★★★★ 5/5

Trustpilot

My Cinch storage !

Cinch took the stress from moving house.The customer service from Ed was above and beyond. He explained everything and was so helpful. The storage facilities are amazing, clean, easy to use, and they have everything for your moving and packing needs. I recommend this company highly, and the flexibility for use and opening hours are great. There is easy access, trolleys, boxes, tape, bubble wrap and much more. It's certainly made my life alot easier !Thankyou Ed and Cinch 😊

A.H · 25 April 2024

★★★★★ 5/5

Trustpilot

Huntingdon

Huntingdon site, nothing but a 5 star so far ! From walking in to move in, has been an absolute pleasure, I wandered in on a Saturday to ask some questions, ended up being wowed by the services offered, Mail collection, drop off, lit and powered units and constant contact with the team and walked out with a 400 foot unit. The process was pain free and not paperwork heavy. I run a small business from my unit, and I have been introduced to others in the same building and been given nothing but a friendly service so far. A special shout out to Nav, who will move heaven and earth to make you happy ! Keep it up it’s really does make a difference !

Cameron · 24 April 2024

★★★★★ 5/5

Trustpilot

Jaymee provides the best Customer Services - Geat asset to Cinch

Your Lady Jaymee was very friendly and very knowledgeable. She was very prompt on sending us quotes for various prices and very helpful in showing us around and advice on different size units. On the couple of occasions we have gone back to add things to the unit, she has come out and welcomed us, and just has a nice caring nature about her, which is what you need in times of advercity. It is so refreshing to actually speak to a person and have a person present.

Tray · 9 April 2024

★★★★★ 5/5

Trustpilot

Its a Cinch- Chippenham team are ace

I have just vacated my unit at Cinch Chippenham after a couple of years sorting my life out as a famous TV presenter would say…. I always rented storage in London when my homes there were too small, but I must go on record and say how impressed I have been with the Chippenham site. Way better than anything I have experienced before. Andrew and the team keep it spotlessly clean, and he is always friendly and helpful. I shall quite miss them and their excellent service.

Jane · 5 April 2024

★★★★★ 5/5

Trustpilot

I have never used a storage space but…

I have never used a storage space but Jason made the experience lovely.

Becca · 19 May 2026

★★★★★ 5/5

Trustpilot

A great experience

Very helpful staff members Jason and Mathew. Always polite and customer focused. Early access to site when staff not in attendance and regular updates on the site closures, well in advance helped me plan… thank you guys and will use again for sure

David · 16 September 2026

★★★★★ 5/5

Trustpilot

Jake from the Southend branch

Jake was very helpful, he explained the costs and sizes for the units perfectly. He also had extensive knowledge on the insurance policies that they offer as well. He was very knowledgeable and helped with every single question I had (which was quite a few). He has a fantastic knowledge of the products and services the company provide which was very impressive. Thank you so much for all your help Jake and I look forward to using Cinch in the very near future.

Katie · 22 February 2024

★★★★★ 5/5

Trustpilot

fantastic service at Cinch WATFORD

I recently moved all my goods to Cinch WATFORD, after my 1st consultation. I have been using self storage facilities for over 3 years for business purposes. I have been with them for a few months and I am extremely happy with the facilities provided by the self storage unit. The part I have been impressed the most and drove me to move all my business to Cinch is the customer service. Wow just wow , Aaron and Harriet have personally helped me with my transition. They are extremely helpful, professional and flexible. Honestly I cannot fault them. I loved it so much I just went and booked another longer term unit. Thanks Mali

Mali · 10 February 2024

★★★★★ 5/5

Trustpilot

What can I say....

What can I say....The Southend branch of cinch are very polite, courteous, cater to all your needs and do not sell you what you don't need. Mark was very polite, catered to all my friends needs. We was offered a drink, which most companies don't. I highly recommend cinch Southend for any storage needs. My friends move from her house and storing things in her unit. Her move went better than expected. Thank Southend Cinch, Mark and the team.

Katherine · 1 March 2024

★★★★★ 5/5

Trustpilot

Storage hunting!!! So stressful

We looked at a few storage places and gosh some were disgusting!!!! From our visit to Cinch and meeting Abbas it was a pleasure and a joy and put us at so much ease to know our stuff was going to be in safe hands Abbas was so lovely and patient and helped us so much in deciding what size to go with and even stayed passed his finish time to help us on both occasion the first visit and then finally going to sign the unit paperwork nothing was to much trouble for him and he’s an asset to the company I look forward to bumping in to him on our next visit with our boxes always happy and jovial which is a great thing to see he very clearly loves his Job and we look forward to Cinch looking after our belongings 😊😊

Michelle · 8 February 2024

★★★★★ 5/5

Trustpilot

Andrew in the Chippenham branch was brilliant

Rented a storage locker in Chippenham as we were between homes waiting for our new house to be built. We ended up having to keep the locker longer than planned due to delays with the build. Prices were reasonable and Andrew and his team were fantastic from start to finish, incredibly friendly, polite and helpful. The whole process was so easy. We felt we had one less thing to worry about during what was a pretty stressful time. Thank you Andrew!

Alex · 17 January 2024

★★★★★ 5/5

Trustpilot

Great facility and great staff.

The new Shoreham site is great and full of really helpful staff. They went above and beyond allowing me to come while it was still be finished as I was in need of storage unexpectedly. The facility is really accessible with lots of parking and easy access. Rates are more competitive than other local providers which sealed the deal. Worth checking them out if ever in need of storage.

BEN · 17 February 2026

★★★★★ 5/5

Trustpilot

Great price

Andrew has been so helpful from the beginning. Found me the perfect storage space for our needs. Great price for the short term.

Wiltshire · 21 September 2026

★★★★★ 5/5

Trustpilot

Cinch Chippenham - Amazing Service

From the first phone call to moving into the unit, Andrew and Paul in Cinch Chippenham were absolutely brilliant. Such amazing customer service (something that is severely lacking nowadays...) and nothing is ever too much for them. Felt like bespoke service from the get go and always looking to reassure and keep updated. I had an issue where my contents didn't fit into the planned unit, so Andrew calmly assessed all options and found me an extra room without charging me the world for it, always looking to help where he could, again, such amazing service. Thank you to all the team.Would highly recommend this site, you won't regret it.

D · 1 January 2024

★★★★★ 5/5

Trustpilot

Great friendly service, well maintained and secure building

Having made a couple of online enquiries, we stopped into Cinch in Brentwood to go ahead and rent a unit. Andreana was very helpful, showing us the unit before we went ahead and giving us all the information we needed. The unit itself is very secure, with several access doors and a locked gate. Very happy overall. A bit of advice about the insurance - look for your own independent provider as the in-house provision is very expensive.

Sam · 7 February 2024

★★★★★ 5/5

Trustpilot

Great experience with Cinch Storage…

Great experience with Cinch Storage Woking. Craig was particularly helpful and informative when we contacted in person and on the phone. We were happy with the facilities and service provided so have gone ahead with booking storage here.

Carol · 3 June 2026

★★★★★ 5/5

Google

My wife opened an account with Cinch a few days ago. Every step was well explained, Natalie went into great detail to ensure we got the best size for what my wife needed, and given great advice of the sizes and prices if we ever needed to …

Oscar · 16 March 2026

★★★★★ 5/5

Trustpilot

Friendly, cheerful and helpful.

The men working at our local Cinch storage were friendly and helpful and cheerful the whole time. It was easy to get our belongings stored, the storage was clean and fresh, the trolleys all worked well. We could back in under the porch so we didn't get rained on. Parking was great. The van was free to borrow for the day. What more could we have asked? I would strongly recommend Cinch Storage to anyone - especially now I know it's nothing to do with those dreadful car adverts on the TV.

Mrs · 24 November 2023

★★★★★ 5/5

Trustpilot

Thank you Gosia for the excellent…

Thank you Gosia for the excellent service you provided to us at a very difficult time. Moving is never easy but Gosia and Cinch really eased the process. The experience from the first contact was good. On moving into our storage unit, which was beautifully clean, alarmed and easy access. Gosia was extremely helpful by offering and showing us alternative sized units to meet our needs. She really went that extra mile to accommodate our requirements. We would definitely recommend Cinch to our family and friends. The service provided is Gold Class. Thank you Gosia for all your assistance, friendly and caring plus helping us to store our sentimental possessions. Katrina and Pierre Nortje

Katrina · 16 November 2023

★★★★★ 1/5

Trustpilot

Customer Service response

Despite numerous emails, and telephone calls, Cinch (Gillingham) have failed to give me an adequate response to how they calculated a refund to me, in July.I first contacted them around the end of July and all I get back is 'someone will get back to you'.The last few emails have not even been acknowledged.Update 4 November 2023Within hours of this post I received a call from Cinch apologising for the service and sorting out the correct refund.They acknowledged it should have been sorted sooner. Thank you Mitesh Desai for taking control of this for me. Hopefully, lessons have been learned.

Chris · 4 November 2023

★★★★★ 5/5

Trustpilot

Easy to check in and happy to help

Mark was easy to deal with, provided a good deal on the unit and was very helpful with check in, which was a lot simpler than other storage places I’ve used before.On the day I was moving things in the delivery guys had a bit of trouble and made it just before closing, Mark kindly stayed on a bit so we could complete the move and can’t thank him enough.Highly recommended

Greame · 5 May 2024