Cala Homes North Counties Waterbeach reviews

★★★★★ 5/5

Trustpilot

Meg was fab

Meg was fab, full of fantastic information about our potential forever home. Couldn’t fault her at all. Fantastic service!

Connor · 18 September 2026

★★★★★ 1/5

Trustpilot

Cala do not address customer’s concerns

Further to my recent review and Cala’s response yesterday. Cala replied about the replacement door. However, my review was not about the door. It was concerning Cala’s failure to address the points I raised in my formal complaint and their inability to follow their own complaints procedure. This is a recurrent feature of my correspondence with Customer Care over the past two years. They ignore the customers main complaint and do not answer the points raised in emails. Another example of Cala Customer Care’s total disregard for their customers.

Eric · 3 June 2026

★★★★★ 5/5

Trustpilot

Cedar Brae- Laurence & Sarah

From the first contact with the team at Cedar Brae, Laurence and Sarah, we were made to feel like we were in safe hands. They were incredibly helpful and accommodating with us, especially being first time buyers and the stress and worries that come with that. Throughout the process from first viewing all the way to completion we were kept up to date with progress of our home and were made to feel like we were never a burden when we had questions. Laurence and Sarah’s warm presence and genuine care for their clients made our whole experience exciting and memorable. Even after moving into our home, they still check in to see if we need anything from them or Cala. Thank you guys so much!

Jordan · 1 June 2026

★★★★★ 5/5

Trustpilot

Efficient and high quality rectification work

Andy Galloway came in to sort out my joinery work this morning and was a gentleman from start to finish. He turned up on time, was very personable and worked swiftly through my list of items to rectify. He obviously takes pride in his work and even sorted things I would never have known to get fixed! He is a credit to Cala and further complements my overall great experience I have had throughout my home buying/living experience with Cala.

Ali · 29 May 2026

★★★★★ 5/5

Trustpilot

We had absolutely excellent service…

We had absolutely excellent service from Lizzi Hanson at the Aurs Meadows site in Scotland. She was personable, charming and friendly, but we were particularly impressed by how empathetic she was to our needs and then very imaginative in finding solutions. We were ultimately in a situation comparing apples with pears, a beautiful, new, well designed house on this scheme versus an older property in an area closer to our daughter. We ultimately opted for the latter, but it was a close run thing. I could not fault the customer service given to us on this occasion.

JS · 26 May 2026

★★★★★ 5/5

Trustpilot

Lucy at Finchwood Park the Meadows …

Lucy at Finchwood park the meadows made us feel so welcome she couldn’t have been more helpful I had been finding a new home really stressful but suddenly it was a joy, she made the whole experience enjoyable She was so lovely both to my daughter and myself nothing was too much trouble. Cala is very lucky to have staff like this

Sheila · 16 September 2026

★★★★★ 5/5

Trustpilot

Exceptional service

We visited Nobel Park in Didcot with a view to purchasing a new home. We were dealt with by a gentleman by the name of Sebastian. Cala had properties that fitted our criteria but unfortunately not our timeframe which was a shame as the product was to a high standard. Sebastian did everything in his power to help and guide accordingly including some very lucrative incentives which unfortunately just couldn’t work for us. We would have loved to have been able to go ahead as he was such a delight to deal with and is a credit to the brand. Thanks Seb from Chris & Sue

Chris · 16 December 2024

★★★★★ 5/5

Trustpilot

Nick Sullivan

Please note, this review is about Nick Sullivan, not CALA. There have been multiple issues that have required fixing and any time Nick has been to sort these, the results have been brilliant. The issues have been the result of poor workmanship or planning by CALA but the aftercare by specific individuals has been very good. Nick is always polite and helpful, and considerate of the customer’s specific needs. We have had other people from the company to sort problems, but Nick has been one of the best. If he is assigned to a job, you’re in good hands.

Iryna · 15 December 2024

★★★★★ 5/5

Trustpilot

Both Rebecca and Martyn were really…

Both Rebecca and Martyn were really helpful in dealing with a suspected leak that caused some considerable damage. From the point of reporting Rebecca reassured us the issue would be looked at and once Martyn visited the property a remedial plan was in place. The tradesperson who rectified the issue (Andy), was execptional his workmanship was a briiliant 11 out of 10 marks. Never seen such clean and tidy workmanship he is an asset to Cala. Once again big thank you to Rebecca, Martyn and Andy.Merry Xmas and thank you

Rihal · 12 December 2024

★★★★★ 5/5

Trustpilot

A huge thank you to Angela and the team…

A huge thank you to Angela and the team at the beautiful David Stow building Jordanhill.The attention that we received from first viewing the development to purchasing a stunning flat in this magnificent building has been second to none.Angela couldn’t do enough for us and was a delight to work with. Graham the site manager and his team were extremely helpful, any snagging issues were dealt with quickly and efficiently.All in all a great experience and I would recommend buying a Cala home.We are more than delighted with the overall service from the team at Jordanhill.

Kay · 6 December 2024

★★★★★ 5/5

Trustpilot

Superb experience

Could not have asked for a better experience with Cala. The whole process was made so much easier with the help of their experienced helpful and friendly staff. The level of customer service from Laurence May Sarah and site manager Greig has been nothing less than outstanding. Moving home was made so much easier with regular updates and check in calls from Laurence. I can’t thank them enough. Would I recommend Cala - yes I certainly would. Love my new home.

Clare · 29 November 2024

★★★★★ 1/5

Trustpilot

Please take the time to read before…

Please take the time to read before going ahead with Cala Homes!When purchasing our home and going through the sales process we were very happy with the service received by the sales team! We were promised amazing service and aftercare from the second we moved in.Upon moving in we discovered there was a chip in our bath that was not there when we viewed the property. The chip remains unfixed 8months later.Skipping forward to around 6 weeks later when the items on our snagging list were booked in to be fixed. Around half of these items were corrected in a timely manner with no issues. However, our painter arrived and was unable to complete everything in the one day allocated. The problem then followed as the painter was rebooked in on three occasions where he did not attend! We had rearranged plans and taken leave from work in order to facilitate these arrangements. There was no communication from the site team at all that he wouldn’t be attending. When speaking to the painter on the fourth occasion he informed me that that the assistant site manager had told him other things were more important so he was told not to come.Upon bird season starting we had some nesting in the beams of our carport as the panelling had not been completed as the plans stated. As a result, our cars and bins were constantly being covered in bird feces and without an outside tap we were unable to clean any of this. We raised this to the site team and was told this would be completed within the week. This was not done. After multiple car washes and plastic gloves used when using the bins this was again raised with the site team. We were told it’s not possible to do anything as we were in bird season (upon researching this we were also in bird season when the issue was initially raised, it was therefore disappointing that we had previously been told they would complete the works when they apparently couldn’t). Bird season then came to an end and we asked when the works would be done, we was told a date and didn’t park there for this to happen and yet again it wasn’t done. Due to the length of time our carport was left incomplete our vehicles have suffered paint damage due to the amount of feces.Throughout this process there has been no communication from the site team. Every time something was not done when it was supposed to be we would have to chase them for answers. We have also sent emails and had to wait weeks for replies (even after chasers being sent). We raised this with the site team who apologised and said this would change, it didn’t. None of this has been what we were promised by the sales team. The complete decline in service once they receive your money is shocking.Due to this, we then sent an email to the sales team outlining our issues and asked how to make an official complaint. We received a response and were told to expect a call in the next two days from the customer care team. Over a week passed and we received nothing. My partner then sent a further email which was rather lengthy and expressed our disappointment/dissatisfaction. This was passed to the contracts manager (CM). The CM called us promptly to discuss the issues and arrange a visit to complete the outstanding issues on our snagging list (6months after we moved in). The outstanding fixes in our snagging list and car port were completed within a couple of weeks of the phone call. However, nearly THREE months after our complaint being made our fece covered bins were still not cleaned after being told they had been twice. (This had also been raised by two other homes that use these bins).Due to the loss of earnings (painter not showing up), multiple car washes and plastic gloves we requested compensation as a part of our complaint. We were advised monetary compensation is not something CALA offer however they could offer us patio slabs or an outside tap (we live in a flat with no outdoor space). Not to mention that this is a blatant lie. A couple of months prior the sales team contacted us asking if we would be willing to share our searches (in exchange for compensation) with another potential buyer as theirs would not return in time. We agreed. Therefore, it is clear we were lied to as CALA were happy to offer this when it meant they would be getting another sale. However, we told the CM we would be happy with kitchen tiles which they do not want to do as we have sockets? The same as any other kitchen but that’s a problem supposedly!Our kitchen countertops/units have also been fitted incorrectly and now we have water seeping through causing damage to the units, this has been raised and ignored. YET AGAIN.Had we have known the issues we would face we would not have bought with CALA. They have caused an unnecessary amount of stress and our home is not what it should be. We are disgusted.

Louie · 27 November 2024

★★★★★ 5/5

Trustpilot

Gilchrist Gardens, Erskine

We cannot praise the sales staff at Gilchrist Gardens enough as they have been fantastic. From our first meeting until buying our house they had have been welcoming and professional without making us feel under any pressure. They have always been extremely informative and explained everything in detail. Communication has been excellent as the sales team have maintained regular contact to update us throughout the process and have always taken the time to answer any queries we’ve had. We are now in the final stage of our journey and look forward to moving into our forever home. Thank you Matthew, Fraz and Lynsey for your excellent care and attention. Allan and Lynn

Lynn · 19 November 2024

★★★★★ 5/5

Trustpilot

Big thank you to Bucklers Park Customer Service!

A big thank you to Lydia part of Thames customer service team. Always prompt to respond and pro active, a true asset to the company. We have been in our new home for almost 12 months and to be fair right from the start with the sales team at Bucklers Park, it was always a positive experience. Initially handed over to customer service Harvinder was super pleasant and helpful mid staffing changes and issues, but now looked after by Lydia who we cannot thank enough!

Glenda · 18 November 2024

★★★★★ 5/5

Trustpilot

CALA Sequoia Meadows

Buying and moving to a new property can be very stressful. We downsized from a large family home to a 2 bedroom apartment at Sequoia Meadows. At all times, the sales team particularly Angela and Nicola were outstanding in their kindness and support. The flat is finished to a high standard, every member of staff we dealt with was polite, professional, efficient and friendly. We are very pleased with our new home and thanks to the team who have made a stressful time pass smoothly with their kind support. Thanks to Grieg the site manager for his friendly professionalism. It is reassuring to have knowledgeable professionals on tap should they be required.

SJ · 12 November 2024

★★★★★ 5/5

Trustpilot

Reinforcement of recreation room floor and garage ceiling

Thank you CALA for excellent work, a most professional approach at all times and the helpful suggestions that were offered when options arose during work in progress. I was impressed by the efficient way both phases of the work were coordinated across different specialist teams. Work was completed exactly to schedule. I found Alan Grant (overall project manager) and Andy Galloway (on site supervisor for phase one) and Neal Young and Alan Park (both working on phase two) especially helpful.

Charles · 11 November 2024

★★★★★ 5/5

Trustpilot

Amazing experience and the most helpful staff at Sequoia Meadows

Everything about our Cala experience has been a dream! I can not recommend Cala Sequoia Meadows and mostly importantly Laurence in the Sales Team enough. Laurence made everything easy in the process and even when we moved into our home still checked in to see everything was going smoothly. Everything is very personal and thorough with Cala - from the walk around your new home before you move in, going through site plans with Laurence and the site manager Pat and the day you move in a moving in present with all your documentation, dog treats and jo malone diffuser.The quality of the fixtures in the home are superior to any other builder I have viewed. Since we have moved in since June there has been very little snagging and what snagging we did have Cala fixed very quickly.Even though there is still building going on here the builders are very conscious of keeping the area clean and consistently have a road sweeper/cleaner going round the area.I would always recommend Cala as we have had the most amazing experience with them and got our dream home!Thanks Cala team from Scott & Sarah X

Sarah · 11 November 2024

★★★★★ 5/5

Trustpilot

Remedial work by customer care team

After noticing a water stain in our kitchen ceiling, we contacted the Cala Customer Service team, who promptly arranged the relevant trades to visit. This required a hole being made in the ceiling, the leaking pipe connection being fixed, and then the hole being filled and painted.The overall experience in getting this addressed was excellent. The team were quick with their communication and scheduling, and were also amenable to re-booking when we needed to rearrange. Thank you to Vicky for coordinating these appointments.Connor, the joiner, and George, the painter, both deserve particular praise. They are friendly, professional, keep you informed of their progress, and clearly take pride in doing their jobs well. They made the process smooth and stress-free, and are both credits to the Cala team.

David · 3 November 2024

★★★★★ 5/5

Trustpilot

Cala Homes (West) - Snagging Services

Paul, the painter, has been very attentive to our needs, providing regular updates on his progress and proactively coordinating with Vicky from customer service regarding upcoming appointments. Vicky has been fantastic as well, offering timely updates and diligently following up with contractors to ensure everything stays on track. Although some follow-up work is still required, the current snagging team from Cala Homes (West) has been excellent. We’re very impressed with the service and communication so far!From Sylvia and Man

Man · 15 November 2024

★★★★★ 5/5

Trustpilot

Amazing Sales Consultant

I had the pleasure of working with Hannah as my sales consultant at a Development in Essex and I couldn’t be more grateful! From the start, Hannah was incredibly knowledgeable, professional, and attentive to every detail. She took the time to understand exactly what we were looking for and guided us through the entire process with ease. Her patience and clear communication made each step smooth and enjoyable, and her dedication was evident in every interaction. Thanks to Hannah, we feel confident and thrilled with my buying journey. I highly recommend Cala Homes!

Lillie · 31 October 2024

★★★★★ 5/5

Trustpilot

Happy Owner of a Cala home

I would like to express my sincere gratitude to the entire team at Cala for the outstanding support provided from the beginning of the home-buying process through the entire two-year warranty period. The journey of buying a new home can be challenging, but the proactive and committed approach taken by your team has made this experience a positive one.I would especially like to recognize Vicky Snowden for her exceptional dedication and continuous assistance. From the initial stages, Vicky has been a consistent point of contact, always ensuring that snagging issues were addressed promptly and effectively. Her proactive follow-ups, combined with her clear and frequent communication, gave us a sense of confidence that our home was in good hands. Vicky's genuine commitment to addressing even the smallest of issues demonstrated her dedication to quality and customer satisfaction. She maintained a regular feedback loop with us, ensuring that our concerns were heard and taken seriously, and she followed up with the contractor to ensure timely resolutions. This level of attentiveness and care truly sets her apart.Thank you once again for the professionalism and support. The quality of service and attention to detail we received have made us not only happy homeowners but also enthusiastic advocates for your team.

Sachin · 29 October 2024

★★★★★ 1/5

Trustpilot

No Reponse , just silence from Cala

With regard to Little Brook Road Roydon Cala Homes still are not responding , no word back. All they say is, we are reviewing things with a wider team.What the hell does this mean ?Why do you not respond ??Are you burrying you head in the sand !This is Shocking and Disgusting, no response, what are your legal team doing abiut this nil response ?I wrote to you in September and brought this matter to your attention along with other residents, and still never had any response!All you do is give a bog standard reply here and NEVER REPLY to our direct email or registered letters from our lawyers . Standard reply as it seems from your customer service dept . This, is definitely NOT good practice. Who is in charge of this?Why is your CEO not dealing with this matter? This has shocked the whole development OF 23 house owners here. What do we have to do to get a response?Do we have to put this onto Face Book on specific sites there to get some response from your legal team directly to our management company?That's an idea... All you say is we are looking into it. Well ...It's about time you reply to us all ASAP. Directly via our lawyers. This is just shocking, you already had emails. Registered letters . But you do not reply.Never buy a house from Cala again. Just bad manners and disgusting practice !To be continued . . . .Updated on Thursday 24 October 24What are you guys playing at.We wrote a legal letter to your ceo And after writing this review to you all you reply is the following (We are very sorry to read your review. We are aware our Customer Service team were previously in touch, however we have shared your feedback internally for the regional team to look into. We sincerely apologise for any inconvenience caused. )What arr playing at. This is nothing to do with your regional team. Where is your CEO AND WHAT ARE YOUR LEGAK TEAM DOING...?STILL NO CONTACT OR REPLY TO OUR LEGAL REPRESENTATIVE !WHAT HAVE YOU TO SAY ABOUT THAT , STOP BEATING ABOUT THE BUSH THIS IS NOT GOING TO GO SWAY OR BE BRUSHWD UNDER THE CARPET BY ANY MEANS !!!Addition 24 Oct 2024As per your reply here ..Why is it taking over a month to reply directly to our lawyer. Isnt it funny and sad and annoying that you send a BOG Standard reply here and not have the decency to reply to our formal letters from our lawyer . Do not worry. I shall be moving onto your Facebook site next to get more of a national exposure on how you have been dismissing this important issue here. We do HOPE to hear from you before the end of October!

Anton · 24 October 2024

★★★★★ 1/5

Trustpilot

Rosebrook

Rosebrook, Hambrook estate: There is nothing more humbling than forking out money to live on council estate. Cala are no help in rectifying poor build quality and they have no builders on site to deal with matters. The tenants on the estate get away with disruption and Cala/ Aster turn a blind eye and never get to resolving the issue. If you want to live in a rat haven (thanks to tenants leaving bin bags out for weeks on end) and be terrorised by some teenager on a moped, then please come and live here.

Ms · 24 October 2024

★★★★★ 1/5

Trustpilot

Writing this as a warning to anyone who…

Writing this as a warning to anyone who has purchased a Cala home in the northeast of Scotland. Since moving in 2 years ago our boiler has been causing us issues, with cold showers. Have had the boiler serviced by 2 independent companies who have both said that the system needs flushed as has clearly not been done properly on installation. Our boiler system is full of dirty black water, full of grit. Raised this with Cala one year after moving in. Their response, we add dye to the boiler systems which causes the water to appear black. Last week I had another engineer from a 3rd company come and inspect our boiler. Once again he confirmed that the system needs flushed and that it clearly hasn’t been done properly by Cala on installation. Despite sending 3 reports confirming the same thing, Cala has said that it is my own responsibility to flush the system as part of my own maintenance regime. The engineer last week told me that he has been flushing out boiler systems of 10 years old where the water is clear. He told me that Cala has a site in Inverurie where at least 10 houses have the same problem as us and that Cala will not want to admit that our boiler was incorrectly installed as it will set a precedent. Cala did send an engineer out in April of this year while the boiler was still under warranty to sort the cold showers. It has been fine until lately. Now it is no longer under warranty they don’t want to know. They have been ignoring my emails, despite me asking to escalate the complaint. I have made an appointment with citizens advice with a view to them raising a complaint with Trading Standards. The engineer last week told me to contact Gas Safe. They have taken on my case and will be sending an independent engineer to inspect our system. I have been positive about Cala previously but now would advise anyone to avoid purchasing a house from them. The customer service provided is diabolical and they rarely take responsibility for their own faults. Disgusting. They are now ignoring my emails. I refuse to spend £700 plus Vat to flush a system and pay £120 for a new heat exchanger plate for a boiler that is 2 years old. How can Cala refuse to take the advice of 2 different heating companies at face value? Yes, they claim their original installer flushed the system etc but the engineer who visited last week knows the guy who installs most of the boilers for Cala in the north east of Scotland and he is notorious. Hopefully when the Gas Safe engineer inspects our system he will agree with the advice provided by the two separate companies and ask for the original installer/Cala to rectify the situation. Someone is simply not being truthful. Either that or Ideal boilers are totally crap. The engineer told me that many of the houses on our site are likely a ticking time bomb in that they too will face the same situation. Cala, face up to your responsibilities. Please avoid avoid avoid Cala. I’ve heard far to many negative stories from residents ok my site and others. Cala replied and said it’s my own responsibility. My last flat had a boiler of 20 years and it never has these issues. They have received 3 engineer reports and are still refusing to take responsibility. I am still waiting on a reply after 2 weeks after asking to escalate my complaint further. I’m not going to back down. Yet another disappointed Cala home owner. Cala Southbank, Aberdeen. Update: Cala customer service called me the day after I posted the initial Trust Pilot review. Wanted to try to agree to a resolve. Sent an engineer to the house a few days later. Engineer took a sample of the water and said he would send away for testing. That was on the 10th of October. Despite emailing Cala multiple times for an update, apparently test results are not ready. I have had to email multiple times to get an actual response. The impartial engineer told me the test results would likely come quickly. The issue with my initial 2 year warranty keeps getting batted back to me. When I called Ideal I was told my warranty ended in Oct 2023, meaning that the warranty started 6 months before we even bought and moved into the house. Stuart, head of customer service for North East Scotland told me he would look into this and get his team onto it. Despite this, the response reviewed today from Ronni, in Westhill, was to contact Ideal to check my warranty details. I have been raising the issue about the short change warranty since May 2024. When initially raised I was told l, via email which I have proof of, that the Cala team would follow up with Ideal. Have they received a response? NO! The engineer Cala sent last Friday told me the boiler has a fault and should be covered by my warranty. Stuart, head of customer service believes I should have a 3 year warranty after the initial 2 year warranty, despite Ideal saying this is not the case. Test R?

Paul · 23 October 2024