Trusted Agent profile · Warrington
★★★★★
242 reviews across 1 platform
Hatton Lane, Hatton, Warrington, WA4 4DA
Eccleston Homes's office in Warrington, at Hatton Lane, is rated 4.5 out of 5 across 242 reviews on 1 platform.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Dawn for your help
Thanks Dawn for your help. Answered all our questions and offered good solutions to our issues.
Good MorningThank you for taking the time to leave your recent 5* review. It's appreciated.We'll pass this on to Dawn and we know she'll be pleased to have been able to help you.RegardsEccleston Homes
1/5
TrustpilotFamily dream ruined
Family dream ruinedWe got our home and was so excited to move in. The moment we walked through the door we wanted to walk out.The build was so poor and looked like it was built with the left over damaged materials you would find in a skip that was not fit for purpose. Everything in the home needs adjusting or replacing.Here’s a list so you can understand our experience.Front door had cracks in the welds and also didn’t shut properly.Beads missing out the window.All woodwork bowed at the porch.Dripping paint all through the house. Scratches everywhere and in every room.Brickwork Sloped on extension.Brick work all around garden wall wasn’t mortared correctly and was not level.Bath is to short.Shower doesn’t work correctly and leaks on the floor. Spot lights through out the house not in line and half sunk.Multipul kitchen issues, scratched doors, marked granite worktops, dints in appliances. 1 plug for the whole kitchen.Back door as holes in bottom. Window frames crackedSockets not in line and out of square.Window sachets don’t open correctly.Back garden should have been levelled with soil but half the building site in packed in it.Drainage covers all out of square and all different levels.Silicon around the house looks like it’s been done by a 2 year old. Window boards cut short and patched up.Inch think silicon around out side window. Security lights only work when kitchen lights are on.Kitchen was out of square meaning my new tile floor has to be lifted in place.Bowed was over stairs which need ripping out and re doing.Doors didn’t fit correctly.Soffit’s don’t fit correctly in places.Leaking gutters Plus I’m sure I’ve missed plenty of the list. Please rethink before purchasing a new home from this company.The builder are very poor and they say they will fix all the issues, they plan stuff in and still nothing happens.I had the director round who said this wasn’t acceptable he couldn’t apologise enough for the state of the house. We discussed compensation and now hind behind his emails and quote the building policy and thinks they haven’t done anything wrong. There offer is £250 as a good will gesture after months of stress. We moved in on the 19/11/21 and all this still need completing still.Some little work has been done but they have been out to repair stuff and even made it worse or can fix it on the day and it needs re booking in again. Anyway just thought I’d share our experience after purchasing from Eccelston homes so your dreams of a nice family home hasn’t been ruined like ours.
5/5
TrustpilotGarrett Manor, Eccleston Homes
Garrett Manor, Eccleston HomesThe Hartford floor plan we bought, thank you Eccleston Homes designer build something different from the new homes market, we appreciated this floor plan with Velux windows and extra space and light to living room compare to others builder.At first contact Christine with her helps and advise us to choosing location between Garrett Manor or Christy Brow, Reserved my house since 2021 Jan. I moved in Garrett Estate on 2022 March Customer Service Miss Bee she friendly and responsive quickly solving all my issues.After living in my house for one and half years it shows Eccleston Homes built quality. I write my comments today to reviews my purchased experience with Eccleston Homes over past two years.I’m total satisfaction with their staffs service and will recommend to my friends.
Good MorningThank you for your recent 5* review and your kind words regarding your experiences with both Christine and Bee. We'll pass your comments on to them.We're really pleased that you love your Eccleston Home so much and that you're happy with our continued service.Kind RegardsEccleston Homes
5/5
TrustpilotA worthwhile viewing
It was great to see the properties in person rather than just browsing pictures and Yvonne was the perfect mix of letting us have time on our own and being there to answer questions.
Hello DeanWe hope you're well.Thank you for taking the time to leave your recent 5* review of the service that you have received from our Sales Consultant, Yvonne. We're really pleased that you found the service helpful and we'll certainly pass your comments on.Kind regardsEccleston Homes
5/5
TrustpilotSo far so great! …
Rosie and Marcus have been so helpful from the start of my journey with Eccleston Homes. They have accommodated my requests and sort out answers when I’ve asked. Rosie has arranged viewing when I asked and both have been very Friendly and helpful. I hope the journey continues as smoothly when sale goes through. I’m looking forward to moving in hopefully soon.
Good Morning LoraineThank you for leaving your recent feedback regarding the service you're receiving from both Rosie and Marcus. We know that they both look forward to welcoming you into your new home very soon.RegardsEccleston Homes
5/5
TrustpilotLords Fold site manager Dave
Lords Fold site has had its ups and downs, but ever since Dave (the new site manager) has taken over in January 2023, the site now feels like it’s being managed to a high standard, it feels and looks like a building site, with plenty of trades doing their business. As for Dave himself, he is very accommodating, always happy to chat and update you with progress to date, I personally have found Dave to go beyond what’s expected, leaving me with positive vibes on the progress of my new home. Well done Dave, keep up the good work.Regards, Andy.
Good Afternoon AndyWe hope that you and your family are well.Thank you for your recent 5* review regarding the service that you're receiving from our development based Construction Manager, Dave.We've passed on your kind comments and and Dave is pleased that he's making a difference. Thanks again.RegardsEccleston Homes
5/5
TrustpilotMany thanks to Eccleston Homes…
Many thanks to Eccleston Homes especially Chris and the showhome staff. I've had a brilliant experience buying my house. All my snags have been sorted with the excellent help from Bee the Customer Care Coordinator. I'm very happy. All good.
Hello GaryThank you for your recent 5* review.We'll be sure to pass your comments on to the team, which we're sure they'll appreciate.We're very pleased that you're happy in your new home.RegardsEccleston Homes
5/5
TrustpilotDelighted so far..
We're still at the stage of regularly driving by Scholars Place - and checking out how the construction is going...so can't yet comment on finish or after sales service, but, up to now, Eccleston Homes have been a great company to deal with - our contact being Martin. He is really friendly and approachable, seemed genuinely pleased for us when we got the plot we wanted after problems with our initial sale falling through and there is no 'hard sell'. We have been really impressed so far, and are looking forward to our new house being completed in a couple of months.
Good Morning MarkWe hope that you're well.Thank you for taking the time to leave your recent 5* review regarding your experience to date, with our Sales Consultant, Martin.We're pleased that you've been able to leave such positive comments and we're looking forward to welcoming you into your new home soon.RegardsEccleston Homes
5/5
TrustpilotAmazing company
Amazing still in the process but very easy to deal with stress free always on hand for advice or anything at all dawn you have been just amazing always reply straight away to any messages or emails always helpful such a lovely lady Thankyou for making my journey easy and stress free you truly have, would definitely recommend this company A****
Good Morning LouiseThank you for your recent 5* review and for taking the time to provide such lovely feedback. We all really appreciate your comments and look forward to welcoming you into your new home soon.RegardsEccleston Homes
5/5
TrustpilotWe had a very informative pleasant…
We had a very informative pleasant visit to Willow bank.
Hello Janet We hope that you're well. Thank you for your compliments and review following your visit to our Willow Bank development. We've passed your comments on to Marcus for you. Thanks again Kind regards Eccleston Homes
5/5
TrustpilotVery impressed!
Couldn’t be happier with our experience with Eccleston Homes so far. Yvonne has been incredibly helpful and thorough, enabling us to feel content and very excited about our purchase - especially during the options selection. Thank you so much!
Hello Jessicawe hope you're staying and well.Thank you for your recent review and the positive comments that you have made regarding the service you've received from our Sales Consultant Yvonne. We'll be sure pass these on and I'm sure that they will be appreciated.We look forward to welcoming you into your new home soon.RegardsEccleston Homes
5/5
TrustpilotSite visit
We were met by the site manager . After being issued with safety gear and a brief about H&s we went on site . He show us the plot we were interested in and explained what would be going to to done to finish the plot etc, he also mentioned other plots that may have been of interest and where on site they would be . We had lots of questions that he answered .
Hello TracyWe hope that you're well.Thank you for your recent review.We're pleased that our Construction Manager was able to assist you with your search for a new home.We hope that you found your visit interesting and informative.Please let us know if there's anything more that we can help you with.RegardsEccleston Homes
5/5
TrustpilotThank you
I wanted to thank Yvonne for looking after me on the occasions I called into site and for the customer care you gave, you're a credit to your profession.
Hello SeanThank you for taking the time to leave your recent 5* review regarding your experience with our Sales Consultant, Yvonne. We're really pleased that we've been able to assist you and we'll certainly pass your comments on to Yvonne.RegardsEccleston Homes
5/5
TrustpilotExcellent! Rosie gets 10/10
Rosie was very helpful and informative.
Good afternoon MarkThank you for your 5* review regarding your recent visit to our show home and the service that you received from Rosie.RegardsEccleston Homes
5/5
TrustpilotRosie was very helpful and answered all…
Rosie was very helpful and answered all our questions and queries.
Good Morning Mr TaylorThank you for your recent 5* review.We'll certainly pass your comments on to Rosie. Have a good day.RegardsEccleston Homes
5/5
TrustpilotFab customer service!
Since our first enquiry, the team, especially Rosie have been so helpful. She has gone above and beyond to help us with our search for our dream home.
Hello NatalieThank you for your recent review regarding your experience with our Sales Consultant, Rosie.We'll pass your comments on and we're pleased that Rosie has been able to assist you with your search.You know where we are if you need us.Have a good day.RegardsEccleston Homes
5/5
TrustpilotExcellent tour of the development
Dawn was very helpful and attentive. We viewed 4 types or property and we were provided with all the information we required.
5/5
TrustpilotThe help I have received from the team…
The help I have received from the team at Garrett Manor has been excellent, unfortunately I have missed out on a property in my price range but will be looking at Hyde for the future.
Good AfternoonThank you for your recent 5* review regarding the service that you have received from the team at our Garrett Manor development. We'll pass your kind comments on.We're sorry here that you missed out on one of the properties there.Our team at Christy Brow will stay in contact with you regarding new releases there and hopefully we can welcome you into your new home soon.RegardsEccleston Homes
5/5
TrustpilotVery helpful and informative
Very helpful and informative , professional
Hello Richard Thank you for your recent review regarding your visit to our development sales centre. We've passed your comments on. Thanks again Kind regards Eccleston Homes
5/5
TrustpilotGreat Customer Service, Great Design
Chris and Marcus have been very helpful in our search for a new home. We have found Eccleston to be far more personable, informative and helpful than the majority of bigger building companies in the market. Chris and Marcus' tailored and helpful approach speaks volumes and makes us feel assured and confident in purchasing from them in the near future. Finally we found a huge consideration for us is the design and layout of our new home. From this perspective we felt Eccleston homes were very well designed. We have everything crossed for our dream Eccleston home in the near future!
Good Morning KateWe hope that you're well.Thank you for taking the time to leave your recent review and your complimentary comments that you have made regarding the service you received from Chris and Marcus and the properties that you've viewed. We really do appreciate it.We'll pass your comments on, which we know will be gratefully received and we look forward to seeing you again in the future.RegardsEccleston Homes
5/5
TrustpilotWe have just moved into our first home…
We have just moved into our first home on Garrett Manor in Mosley Common. I could not be happier with the service I received from reserving all the way up until completion, we received regular emails on any house updates which I think is a lovely touch when you’re impatient like me! Chris has made the experience of buying our first home so easy and I cannot thank her enough. We definitely would not have our beautiful home if it wasn’t for Chris and all her help along the way, we are absolutely over the moon with our first home and cannot wait for our future in there. We love you Chris! X
Hello AbbyWe hope that you're having a good week.Abby, thank you so much for your super awesome 5* review and for taking the time to say such lovely things.It really did make for great reading when we received this and I know that Chris is so pleased with your comments, and that she was able to work closely with you on your new home purchase, and make such a difference.Thanks again and we wish you both the best of luck in your new home.RegardsEccleston Homes
5/5
TrustpilotDawn at the Holland House Farm…
Dawn at the Holland House Farm development has been amazing start to finish. She was always so helpful with our many questions and kept us up to date constantly! Lewis the site manager has also been great since we have moved in, with getting any issues fixed quickly and contacting us to keep us updated.
Good Morning AmyThank you for taking the time to leave your recent 5* review of the service that you're receiving from both Dawn and Lewis at our Holland House Farm development.We've passed your comments on to the whole team.Kind regardsEccleston Homes
5/5
TrustpilotYvonne from Eccleston Homes Lords Fold…
Yvonne from Eccleston Homes Lords Fold has been absolutely superb. She has taken us through every stage of the process, sorted any questions we’ve had and even helped with advising on options. Thank you Yvonne
Hello CarolineWe hope that you're keeping safe and staying well.Thank you for your recent review and compliments regarding the service that you've received from our Sales Consultant Yvonne at our Lords Fold development.I'm sure that Yvonne will be pleased to hear that her efforts haven't gone unnoticed.RegardsEccleston Homes
1/5
TrustpilotDisgusted customer sales service …
Disgusted with the shockingly poor standard of customer service .I have received email for the home available to book at Garrett Manor, Mosley Common and replied at 19:57 to sales team and visited site to reserve the plot at 10:30am during office hours with out appointment. Sales person accepted deposit statements and ID documents from us and she requested to submit the updated Mortagage on principal copy to reserve the plot.Rang up the bank to get the updated Mortgage on principal document sitting at the car park site office itself and when stepped in and about to hand over the document, sales advisor mentioned that you are late by 10 mins so the plot is blocked to some one who are about to come at 12:30pm and received their documents over email just 10 mins before.Sales team lied mentioned they got doc’s from other customer 10 mins before I was trying to handover final doc. When we sent the mortgage on principal agreement email she confirmed that she received our email by showing us their mailbox (by turning the monitor towards us). During that time which is around 12:20 pm we could clearly see no mails from other customers received on that morning after our mails ( I could see all the latest emails are from our ID)Clear lie and biased towards some customers and also they don’t send communication to customers who showed interest on plots. All of sudden they closed the bookings with out notification. (Last 6 plots )I suggest people NOT to waste time waiting for homes at ecclestonhomes.co.ukResponse to reply from customer care:Completely fake response:-1)Sales person must have mentioned that there is another appointment scheduled and must not ask for documents in the first instance and request to have scheduled appointment.2) No emails received for the last 6 plots 3) Answered all unnecessary points not addressing their LIE - THEY RECEIVED DOCUMENTS FROM ANOTHER CUSTOMER THROUGH EMAIL BEFORE 10mins WHILE I SHARED FINAL DOCUMENT. I have proof for the same.Completely unprofessional/bully talk while he called to discuss about trust pilot review. I will take this issue to management to answer my issues and fooling customers.
Thank you for your recent review. We’re disappointed that you feel that our service has not been delivered to our usual high standards and that you feel that you have been treated unfairly by our Sales Consultant. We have investigated the points that you have raised and following our telephone call to you today, we would respond as follows. We have been in contact with you now for over 12 months and we can see from our system that you have received around 30 emails, regarding various sales releases, events, notifications, and appointments, along with around 10 follow up telephone calls. Our conversations with you will have also explained the reservation process and the documents and paperwork required. This information is also available on our website. All those communications are written, or conducted, in a polite, professional and courteous manner. On Friday 24 June 2022, we issued an email to our Garrett Manor mailing list at 16.32, advising the availability of our final home for sale at the development. The content of this email provided the house type, the price, links to our website and a link to our development pricelist. This mailout included an email to yourself. The email also requested that appointments were booked to view the show home. As you are aware, all customer visits to our developments are by appointment only and this is clearly advertised on our website, on site signage and in all communications with customers and purchasers. We have worked in this way for the last two years and since the beginning of the first Covid restrictions. Our customers prefer this personal appointment time and so we have elected to remain on an appointment only basis. Your original review stated that you had “immediately responded” to our mail out, but we can now see that your review has now been corrected to “19.57”. Our logs show that you emailed our sales centre at 19.57 and called at 19.48 and 19.49, stating that you would be at the development at 10.30 on Saturday morning to attend an appointment. Our sales centres close at 17.30 and so our Sales Consultant would have not have received your email, or known of your calls, until the next day. When you attended the development on Saturday morning, you were waiting on the car park when our Sales Consultant arrived. We understand that you were then informed of the need of an appointment and that there were appointments already booked for the plot you were interested in.You have stated in your review and during our telephone call that you feel that there is a bias towards some customers and that this is how you have been treated unfairly. However, our Sales Consultant was simply following our clear procedures for visits by appointment and that all customers who wish to reserve a property, must be in possession of the necessary correct and in date ID documents and Decision in Principle paperwork from a lender. The requirement for in date and correct ID documents and lender Decisions in Principle paperwork is a standard requirement across the new homes and estate agency sectors. The ID documentation is required under Anti Money Laundering regulations.The appointments that were already booked had already supplied us with these documents and had confirmed their intention to proceed with the reservation of the property.We believe that your documents were unavailable to you on your device. However, given the circumstances presented to our Sales Consultant and on the basis that the other interested parties may, (1) not attend the appointment, or (2) decide not to proceed with the purchase and, in an attempt to assist you, our Sales Consultant contacted a colleague on another development to see if they could assist. It was ultimately discovered that your documents were out of date and the lenders Decision in Principle was for an amount significantly less than the purchase price of the subject property. Our Sales Consultant advised that this paperwork would need to be updated and qualify for the correct purchase price.Given that you hadn’t made an appointment, our Sales Consultant hadn’t received your telephone calls, or received your email from the previous evening, she feels that she assisted you in the best way that she was able, given the commitment that had already been made to other customers.Unfortunately, timing is everything, and the property was reserved whilst you were dealing with the paperwork and our Sales Consultant had to advise you of this.We appreciate your disappointment, but our Sales Consultant feels she did what she could given the various circumstances at play.RegardsEccleston Homes
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Eccleston Homes's Warrington office has 242 reviews across 1 platform: 242 on Trustpilot (across the whole business).
Eccleston Homes Warrington is rated 4.5 out of 5 across all 242 reviews.
Eccleston Homes Warrington, Hatton Lane, Hatton, Warrington, WA4 4DA.
