Every review we hold for the Warrington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWelcoming friendly staff
Welcoming friendly staff. Informative and great customer service.
Sarah · 4 July 2026
Agent replied · 24 September 2026
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our team welcoming, friendly and informative, and that you received great customer service. Providing a positive experience from the moment you visit us is something we really value, so it's fantastic to know this was reflected in your experience.
We truly appreciate your kind feedback.
Kind regards
Eccleston Homes
★★★★★ 5/5
Trustpilot5* development run by the fabulous Dawn!
Dawn is super helpful and knowledgeable. She is patient and takes time to make sure you have all the information you need. The development is gorgeous, and the houses are very high spec.
Hellen · 5 April 2024
Agent replied · 12 June 2024
Good Morning HellenThank you for your recent 5* review regarding the service that you've received from our Sales Consultant, Dawn and the compliments regarding the development and our new homes.We'll certainly pass your comments on to Dawn.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotNew House Farm
Phil was very professional and extremely helpful. He was able to answer all our enquiries quickly and efficiently. His help and assistance was really appreciatedTanya and Kevin
Tanya · 22 July 2024
Agent replied · 29 August 2024
Hello Tanya & KevinThank you for your recent 5* review regarding the service you've received from Phil.We'll be sure to pass this on.Enjoy your weekend.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotWent to visit the site after driving in…
Went to visit the site after driving in the area. the sales lady Rosie was so helpful eventhough they didn't have any 5 beds, she provided lots of information and I would definitely look into buying an eccleston home in the future as their houses are stunning and the location was beautiful.
Noreen · 31 October 2022
Agent replied · 12 June 2024
Hello NoreenThank you for your 5* review and your kind comments regarding the service you received from our Sales Consultant, Rosie. We'll pass these on to Rosie, who we know will be really pleased.Our Willaston show home opens in the next few weeks, so please feel free to pop down and have a look.We wish you well with your home search and fingers crossed we see you again at some point in the future.Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotLooking at a purchase
Hi My wife and I visited your Lords fold site in Rainford today and were most impressed with the hospitality given and the quality of your homes on offer. We are looking to purchase a detached house when they become available and have left our details with Yvonne, the sales representative. Thank you Steve and Karen
Stephen · 6 March 2022
Agent replied · 12 June 2024
Hello StephenWe hope you're staying well.Thank you for your review and the comments you have made regarding the service you received from Yvonne at our Lords Fold development. We'll gladly pass these on.We're pleased that you like the properties at the development and look forward to hopefully seeing you again soon.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotImpressed with the build and the staff
We were very impressed with the quality of the show homes and the build in general.Martin was extremely polite and knowledgeable and most helpful answering our questions and giving guidance.We would certainly purchase an Eccleston Home and wish we had gone down this route several months ago instead of looking in the privately owned sector.
Cristine · 1 April 2022
Agent replied · 12 June 2024
Hello CristineThank you for your recent 5* review and your positive comments regarding your experience with us, together with the service that you have received from our Sales Consultant, Martin. We know that he'll be pleased with your comments.Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotWelcoming and knowledgeable
Warm and welcoming. Patient and knowledgeable. Always quick to respond to questions and made us feel confident and safe within the process.
Claire · 20 February 2026
Agent replied · 24 September 2026
Good Morning Claire
Thanks for your review.
Positive praise all round.
Thanks again
Kind regards
Eccleston Homes
★★★★★ 5/5
TrustpilotRosie was so helpful and fully…
Rosie was so helpful and fully explained the process to us. She was very attentive both listening to and answering our questions.
Nichola · 13 August 2024
Agent replied · 29 August 2024
Hello NicholaThank you for your recent review and the kind comments regarding your experience on your visit to our show home with our Sales Consultant, Rosie.We're pleased Rosie was able to assist you and we'll pass your comments on.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotRosie was so helpful showing us round…
Rosie was so helpful showing us round the property and gave us useful information. She was busy with but still gave us her time.
Joanne · 18 August 2025
★★★★★ 5/5
TrustpilotGreat Customer Service!
Dawn at Holland House Farm has been extremely helpful all the way through our process.We have left a deposit on a plot and are awaiting the build to be finished so I cannot give a review on the finish of the plot, but the customer service has been exceptional so far, thank you.
Jamie · 22 July 2024
★★★★★ 5/5
TrustpilotRosie is nice & helpful
Rosie is nice & helpful, her suggestion & information is useful to us. I am happy to meet her and satisfaction for the viewing.
Anna · 21 May 2024
Agent replied · 12 June 2024
Good morning AnnaThank you for your recent 5* review and the compliments that you've made regarding the service from Rosie.We'll certainly pass your comments on.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotHad a nice visit to the site in Hyde…
Had a nice visit to the site in Hyde and Dawn was lovely and not a pushy sales person which I’ve found at other places. I’ve only left 4 star for now as I’m awaiting a response to an email ;) (It was only 2 days ago though)
Liz · 22 July 2022
Agent replied · 12 June 2024
Thank You Liz ******************Hello LizWe hope that you're well.Thank you for your recent review and your kind comments regarding your visit to our sales centre and your experience with our Sales Consultant Dawn.We'll certainly pass these comments on.We can see on the system that Dawn has responded quickly to you regarding your initial enquiry and in confirming your appointment, with both a telephone and email follow up, once you had completed your viewing. The sales centre is closed on Tuesday and Wednesday, so we apologise for the delay in a response, but we can see that Dawn has called you in response to your email and we hope that she has been able to fully answer any questions you had.Hopefully you could now illuminate that fifth star :)Have a good weekend.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotVery professional and friendly
Very professional and friendly. I wish you the best in your business because you deserve it 👏
Martin · 1 March 2026
Agent replied · 24 September 2026
Good Morning Martin
Thank you for your 5* review of your visit to us. We always strive to provide our customers with a professional and informative experience.
Have a good weekend.
Kind regards
Eccleston Homes
★★★★★ 4/5
TrustpilotWe are first-time buyers looking for a…
We are first-time buyers looking for a spacious, high-quality home with a warranty, which naturally led us to consider new builds. After visiting several developments around Manchester, we came across Eccleston and felt it was what we were looking for.
Aladdin · 27 July 2025
Agent replied · 24 December 2025
Hello Aladdin
Thank you for your recent review regarding the service that you have received from Rosie.
We know that Rosie will be looking forward to working with you during your new home purchase and we look forward to welcoming you into your new home in the future.
Kind regards
Eccleston Homes
★★★★★ 5/5
TrustpilotYvonne was very welcoming and helpful
Yvonne was very welcoming and helpful. The show homes are very well presented and the quality impressive.After viewing the show properties, she answered questions re the house build, I.e traditional as opposed to timber frame.We talked thru the purchase process and Yvonne indicated properties which we both felt would be particularly well suited to me.She talked thru the purchase process and explained the next release stage. I was then invited to keep in touch and said that she would keep me up to date, confirming my contact number and email.I have been studying the literature supplied and will be in touch with a couple of questions in the very near future.Many thanks for a great visit Margaret
Margaret · 15 April 2022
★★★★★ 5/5
TrustpilotAbsolutely brilliant service from Chris…
Absolutely brilliant service from Chris and the team as the Garrett Mannor development in Worsley. She made everything so simple and easy and we were guided to the appropriate people for all mortgage advice. We love our home and the aftercare team have truly been a pleasure to deal with
Philip · 12 December 2021
Agent replied · 12 June 2024
Hello PhilipThank you for your recent 5* review. We really appreciate you taking the time to provide us with this feedback. We'll certainly pass on your kind comments to all involved and it's great to hear that you're happy in your new Eccleston home at Garrett Manor. Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotExcellent sales consultant
We are part way through our part exchange experience with Eccleston Homes and cannot fault our sales consultant Anne. She has been wonderful since our first look, offering lots of help and making the process so far seamless. Any queries are answered within a day. Anne also welcomes us when we drop in unannounced to ask more questions or take measurements. So far this has been a brilliant experience and long may it continue. Thank you!
Rebecca · 24 May 2025
★★★★★ 5/5
TrustpilotYvonnes kindness and unconditional…
Yvonnes kindness and unconditional assistance with assisting us with our needs. The show house in St. Helens is finished to a high standard and worth a visit. We visited a couple of times, and loved Yvonne and her colleagues hospitality and patience.
Nadim · 19 November 2022
Agent replied · 12 June 2024
Good Morning NadimThank you for taking time to leave a wonderful review regarding the service you've received from Yvonne. Yvonne is over the moon with your kind words.We hope to see you again soon.Have a lovely day.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotVisited Eccleston Homes
Visited Eccleston Homes. It was a great experience. Carole Is very friendly and very knowledgeable about the houses.
R.V · 31 January 2026
Agent replied · 25 February 2026
Good Morning
Thank you for your recent 5* review of your experience with our Sales Consultant, Carole.
We've passed your kind comments on.
Kind regards
Eccleston Homes
★★★★★ 1/5
TrustpilotShocking
ShockingOn the day of hand over and the "Home demonstration" faults where pointed out that should have been sorted months earlier 9 weeks later these are still on the to do list "they are in the system" well my £350,000 pounds is in Eccleston's bankI am now going down the NHBC escalation route as the man of hollow promises (Joe the customer care man) has promised to sort the defects but to date not many are finished he does just enough to keep the hollow promise going well I have now had enough.
Paul · 8 September 2023
Agent replied · 12 June 2024
Hi Paul, we're sorry to hear you're unhappy with the quality of your home. Please be assured that we have taken note of your comments. We understand that our Customer Care team and sub - contractor partners are in contact with you regarding the items that you have reported, however, a member of our Customer Care team will make contact with you to discuss your outstanding issues. RegardsEccleston Homes
★★★★★ 5/5
TrustpilotDawn has been so helpful
Dawn has been so helpful. All the plots we want are sold/reserved at Christy brow but we’ve been hounding her with questions in the hope one will become available. She’s been great keeping us in the loop. Touch wood we get a willeston!
Natalie · 27 August 2022
Agent replied · 12 June 2024
Hello NatalieThank you for your recent 5* review regarding your experience with our Sales Consultant, Dawn, at our Christy Brow development. We've passed your comments on.We're sure that dawn will continue to be in touch regarding your intended purchase and please feel free to keep hounding her! :)RegardsEccleston Homes
★★★★★ 5/5
TrustpilotSilk Rose Place
We've reserved a plot on Silk Rose Place thanks to Amy. Our house sale and original purchase fell through due to lockdown issues with our buyer but Amy helped us to secure another using the part exchange scheme. That worked really well for us and takes out all the stress. She's been fantastic throughout.
Andrew · 20 August 2020
Agent replied · 12 June 2024
Hello AndrewThank you for your review of our Silk Rose Place development, we'll pass this on to Amy. We're pleased that you've found our Part Exchange scheme useful and it will certainly make the whole buying process much easier. Thanks again and we look forward to welcoming you into your new Eccleston Home
★★★★★ 5/5
TrustpilotToday we viewed two of the Eccleston…
Today we viewed two of the Eccleston Homes sites, with our experience from start to finish being excellent. Both Marcus and Anne have been extremely helpful in aiding us with our decisions, as well as options whilst ensuring we had all the information we needed to make an informed decision, with nothing too much trouble. We therefore could not recommend these enough.
Rachel · 20 July 2024
Agent replied · 29 August 2024
Hello RachelWe hope that you're well.Thank you for your recent review regarding the service you've received from both Anne and Marcus on our developments.We know that they'll be pleased to have been able to help you with your new home hunting.Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotPurchasing our new home
Martin Coan has been very helpful and informative throughout our journey with buying our new home, we have been kept in the loop with all relevant information and he is a great guy to deal with.
Maisie · 27 January 2023
Agent replied · 12 June 2024
Hello MaisieThank you for taking the time to leave your recent 5* review and for your kind comments regarding the service that you're receiving from our Sales Consultant, Martin.We'll pass these on and we know that he'll be looking forward to continuing to work with you on your purchase and to welcoming you in to your new home.RegardsEccleston Homes
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