Every review we hold for the Warrington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA massive thankyou…
We dealt with Marcus and he was brilliant in helping me and my partner buy our first home! He was very informative and made the whole experience seem to be exciting and enjoyable! We can’t thank him enough and are counting down the days till we get handed our keys. Thankyou again!
Georgia · 2 May 2024
Agent replied · 12 June 2024
Good Morning GeorgiaThank you for taking the time to leave us your 5* review. We know that Marcus will really appreciate your kind comments and the whole team here is looking forward to working with you on the rest of your home buying journey.RegardsEccleston Homes
★★★★★ 1/5
TrustpilotLove the house, just not the build quality...
I’d like to start off by saying that this review is intended to give potential buyer’s more insight as to our personal experience with Eccleston Homes as a whole and not just throughout the Sales process. I am not writing this review to deter you or persuade you to purchase a home from Eccleston Homes, but I hope to enlighten you to the good and bad parts.To start off with the Sales Team were great, I cannot fault Christine or Yvonne who helped us secure our home. The only part of the reservation process I didn’t like, as we had a property to sell and therefore in a chain, was the pressure to exchange contracts so quickly. However, given the pandemic at time of reservation, the team were very lenient with us and it didn’t really cause us any issues, other than a bit of stress. It does still amaze me that the process isn’t really set-up for existing homeowners and that before you’re able to reserve a plot, you need to have accepted an offer on your existing property (assuming the sale is funding the purchase). I do think that something better needs to be offered for those types of buyers, i.e. part-exchange or allowing you to reserve whilst you wait for acceptable offers.The exciting part of choosing your options was great, albeit expensive once you get going, but again Christine and Yvonne were very helpful. Moreover, Yvonne stayed late for us when we had to choose another Quartz worktop due to a stock shortage.On initial appearances upon moving in there were a few little obvious niggles, i.e. spot lights didn’t line through in the hallway, a broken tread on the stairs and poor overall finishing to the majority of the gloss-work. Jump to a week of moving in and we had a roof leak which caused significant water ingress to the vaulted ceiling in the kitchen/family room. The Site Team were great and came down within an hour on a Sunday to cover up the roof temporarily and ensure no further damage was caused. However, the fix of this problem took in excess of two months and involved erecting scaffolding in the garden and completely reroofing that section along with internal remedial works of plasterboard, plastering and painting, some of which have only just been completed at the time of this review, and we moved in on 19th March 2021.We had a company called SnagSure come and do a full inspection of our house. They identified 233 snags, most of which were decoration, including two further leaks in the bathroom and en-suite. The bathroom was a simple fix and required some additional sealant. We also thought this was the same issue in the en-suite, however, a month or so later a water stain appeared in our Utility Room on the ground floor which led to investigations in the en-suite, uncovering a sodden plasterboard wall covered in mould. Again, the site team were quick to action and had the remedial works carried out within two weeks.On another note, the kitchen supplier is (S)KAM Kitchens and, in hindsight, I wouldn’t have spent a penny on upgrading the kitchen as we did. The general quality of the carcasses and workmanship carried out by their on-site team is poor at best. They have visited us in excess of five times to carry out remedial works and caused damage to our oak wood flooring and the Quartz worktop, both of which are hopefully being rectified soon. Almost all the kitchen cabinet doors have been replaced due to the installers overtightening the handles and damaging the rear face. On one occasion when they came to replace three doors they drilled and screwed the handles on slanted… I’ve no words. It was rectified, but what a waste when there was no need to rush and botch the job. To conclude, if you are looking to have a high-quality kitchen with wooden carcasses and more than one shelf in each cupboard, save your money on the options and rip it out upon completion, fit your own. Overall, I am content with the purchase and understand that all new builds face problems and have a period of snagging; it’s just unfortunate that we had three quite significant leaks. We now have the garden almost ready, close enough to enjoy this summer, and it’s really starting to feel like a home.I do love the house type we chose, the layout and the natural light that comes with it, but I will be glad to see the back of the hardhats.If you want to follow our journey or have any questions about our experience, our House Account on Instagram is @hartfordbound
Brandon · 30 October 2021
Agent replied · 12 June 2024
Dear BrandonWe appreciate your feedback and do take note of both positive and negative reviews and thank you for your positive comments regarding our Sales Consultants and the Construction Manager, which have been passed on to them.As you’ll be aware already, any issues relating to the construction of your home are handled directly by the site based manager and then our office based customer care team as part of our simple reporting system, which is in place to keep our customer after sales experience as effective as possible. We confirm that we are already in correspondence with you direct regarding any points that you have raised.We agree that it is unfortunate when things do not go according to plan. However, as you have acknowledged, our on-site team and the relevant sub-contractors have acted quickly for you, where appropriate.We recognise that our customers can have issues with their new homes that do require attention and our homes come with a 10 year NHBC warranty, which covers the property and owner with several forms of protection, including a dispute resolution service. With reference to the use of “professional” snagging companies, we understand that customers can and do use these companies, but we would comment that they are unregulated and their experience in construction can be an unknown. We feel that such companies need to justify their fees by producing large lists of items and we do find that the majority of the items that such companies report fall outside of the NHBC’s technical standards tolerances and many fall under one item, whilst being described several times. None the less, as a company we take all legitimate items seriously and would endeavour to complete them as required. Unfortunately the timeframes for rectifying items do currently sometimes take longer than we would like, however would not walk away from a legitimate item.In addition, we are members of the Consumer Code for Homebuilders. Should customers feel that they need to raise an issue with the service that they have received from us, before, during and after their purchase, customers can request an independent adjudication of the service and circumstances via the Consumer Code, who will consider all the points of their experience and independently adjudicate on all matters. As members of the scheme we are bound to adhere to any findings.In relation to your comments regarding your reservation and timescales. I would say that we have to disagree with your comments that you were “pressured” into an exchange of contracts. To provide context, the average exchange of contracts timescales currently in England and Wales is approximately 12 weeks, where there is a lengthy chain involved. In the case of your purchase, you reserved your new home on 14 August 2020 and contracts were finally exchanged on 18 January 2021. Some 22 weeks. I believe that we were more than patient with the timescales involved for you to effect an exchange and as you have stated, our site based sales staff were always on hand to assist wherever possible.In relation to your comments on our Options scheme. The scheme is extremely popular and we’re pleased that you were able to utilise it. One of the main benefits of the scheme is that purchasers are able to select extra items and have them installed prior to completion, thus avoiding the need to source, procure and then have items installed post completion, when no doubt many of the items would require additional works and cosmetic redecoration following installation. Considering the extra work involved we believe that the all the benefits are reflected in the costs.In relation to your comments regarding KAM Kitchens, We have passed your comments and details on to them.With regards to your views on the system used to allow customers to reserve a property. We agree that the system isn’t perfect, but it is used across the UK, for both new and second hand homes and is not something particular to Eccleston Homes. In some instances estate agents would not even entertain a home viewing if a customer is unable to proceed independently, or has a home to sell, unless a vendor specifically allows this. This may have been the case when you sold your own home. Accepting offers (taking reservations) from parties who still have a property to sell would actually cause even further delays and frustration to the process, as purchasers are unlikely to make any progress, or make any financial commitments to purchase, such as instructing solicitors / paying for searches / applying for a mortgage until their current home was sold. In effect they would just be treading water on the transaction, potentially causing an even lengthier transaction. Additionally, should another customer come along that has sold their property and so was able to move forward immediately, no doubt any previous agreements with another party would soon dissolve, causing unnecessary disappointment. Purchasers putting themselves into the best position possible to move a transaction forward is the best way to keep the system moving. By the very nature of the transaction being entered into and the UK property market, there are sometimes unfortunately disappointments and this is certainly not something new.Eccleston Homes would support any move by Government towards a similar system, to that say used in Scotland, where vendors supply additional upfront information and the legal system for sale and purchase is less complicated. However, no system is perfect. A similar system to the one used in Scotland was introduced in England some time ago and was then dropped by the Government due to public pressure.In conclusion, thank you for the time that you have taken to provide your feedback and we can assure you that we are always looking for ways to keep things moving smoothly and keeping the journey both practical and educational.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotAmazing homes at Garret Manor!
My wife and I are soon relocating from London to jobs in Manchester City Centre. We’ve set our hearts on new build but have previously been underwhelmed with several show homes we’ve seen elsewhere in the area. That was until we came across Garrett Manor!As soon as we arrived, it was immediately apparent that the standard of build was superior to anything we’d seen before. The location would be perfect for our new commute too. Can’t wait to explore our options.
Carl · 16 October 2021
Agent replied · 12 June 2024
Hello CarlWe hope that you're keeping safe and staying well.Thank you for your recent 5* review and your kind comments. We do appreciate them.We hope that you're able to make that move to the North West and Garrett Manor and look forward to having you as a neighbour soon.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotOutstanding Service and Commitment from Site Managers
Matt and Fred have been exceptional site managers for Whistle Rise, Eccleston Homes. Ever since we moved in, their presence and commitment on site have made a significant difference.
Olayemi · 24 June 2026
Agent replied · 24 September 2026
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that the on site team have made such a positive impact on your experience at Whittle Rise.
Providing excellent customer care doesn't stop when you receive the keys, and it's fantastic to know that their commitment, professionalism, and responsiveness have given you confidence and peace of mind in your new home. They'll be thrilled to hear that their dedication and willingness to go the extra mile have been recognised.
We truly appreciate your kind words and your support. We hope you continue to enjoy your new home, and please remember that we're always here if you need anything in the future.
Thank you again for choosing Eccleston Homes.
★★★★★ 2/5
TrustpilotStart but don’t finish Estates
Eccleston homes build really lovely propertiesThe problem is once you have moved in they don’t really care, I’ve been living in the Lords Fold site now for 18 months some of my neighbours have been here 12 months longer than that, today we find that the road is still unfinished. The public open space is a disgrace, and no matter who you meet from their company they just continually fob you off and try to lie to you. Given what I know now I wouldn’t buy a property off them again. We simply want to live here in peace and quite in a clean road ….not a dust bowl where contractors have no respect for the residents. I’d be embarrassed if I was part of the board of directors. But they simply move onto their next development. Enough is Enough!
Stephen · 8 June 2024
★★★★★ 5/5
TrustpilotYvonne at eccleston homes lords fold…
Yvonne at eccleston homes lords fold Rainford was outstanding very friendly,professional, courteous and she is an asset to the building company Always going that extra mile to help in any way she can I look forward to the remaining journey with Yvonne’s help until my new build is ready I would recommend Yvonne she goes above and beyond to give customers a very relaxed journey
Mrs · 16 March 2023
Agent replied · 12 June 2024
Good Morning SusanWe hope that you've had a lovely weekend.Thank you for taking the time to leave your recent 5* review regarding the ongoing service that you're receiving from our Sales Consultant, Yvonne.We'll certainly pass these comments on for you. We know that Yvonne, and the rest of the team, are looking forward to continuing to work with you on your new home purchase journey.Have a great week.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotWe Reserved our plot at Garrett Manor…
We Reserved our plot at Garrett Manor with Chris in Sept 2020. Our experience with both Chris and Yvonne has been exceptional, two lovely ladies, very professional and very knowledge on all houses and aspects of the site. Any questions we've had have always been answered, they phone with updates on the progress of our home, and have advised and assisted us in our options choices, we couldn't be happier with the service they have both provided. Our new home should hopefully be completed soon. We cant wait to move in. I would definitely recommend buying a new house from Eccleston Homes. Bev & Ged
Ged · 17 February 2021
Agent replied · 12 June 2024
Hello Bev and Ged, we hope you're staying safe and keeping well.Thank you for your review of our Garrett Manor development and your kind words towards both Chris and Yvonne. They're always nice to receive and especially when they're working under the current difficult circumstances. Well ensure that both Chris and Yvonne are made aware of your review and we look forward to welcoming you into your new Eccleston Home in the not too distant future.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotI have had a fear of dentists from…
I have had a fear of dentists from being a young age. I can honestly say Jagdeep is a amazing dentist and very precise and informative with the procedure carried out also very gentle. I would highly recommend him. I’ve been going to this dentist over a year now and all my fears have gone finally! I had a bridge fitted today and my root taken out and I didn’t feel any pain and I’m absolutely made him with my new front tooth.
Suzanne · 3 February 2021
Agent replied · 12 June 2024
Hello Suzanne, we hope you're keeping safe and well. We're thrilled that you've had such a great experience with your dentist, but think you've left the review on the wrong company profile. It sounds like your dentist deserves this 5* review so thought that we'd let you know. Stay safe. Eccleston Homes
★★★★★ 5/5
TrustpilotBeyond Delighted
I couldn’t be more pleased with my first home. I had been looking for a new build home for a while and never really found anything I liked. I fell in love when I found eccleston homes at Garret Manor. Being a first buyer and buying the house alone I had a million questions. Chris was amazing nothing was ever too much trouble such a lovely lady. I was so very impressed with the standard and finish on everything in the house when I got the keys such high spec finishes. I had very few ‘snags’. I am beyond delighted with my home & experience with EH I definitely recommend them.
Kenny · 10 December 2020
Agent replied · 12 June 2024
Hello KennyThank you for your positive feedback of both your new Eccleston Home and your experience whilst buying from us. We'll pass on your comments to both Chris and Yvonne and the construction team at Garrett Manor and we hope that you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service. Rosie was very helpful and nothing was too much trouble
P · 14 August 2025
Agent replied · 24 December 2025
Good afternoon
Thank you for taking the time to leave your 5* review regarding the service you received from Rosie.
We'll ensure that Rosie is aware of your comments.
Kind regards
Eccleston Homes
★★★★★ 5/5
TrustpilotGlad to have bought a home with Eccleston - Garrett Manor
We have recently exchanged contracts to purchase a home with Eccleston. We made our reservation during the height of the lockdown and its restrictions. However, given these restrictions and an uncertain future for ‘home buying’ we have found Eccleston Homes and their staff to be very personable, friendly, and helpful. This weekend we called in to confirm our options and extras... as ever the guys have been super great & accommodating for our situation and delays. We would like to mention that in particularly Chris and Yvonne have been great advocates and guides for us in the home buying experience- always friendly, attentive, and easy-going. Service like this from sales consultants really helps us feel that we have made the right decision to buy with Eccleston. We recommend that anyone considering buying in the area to call into the Garrett Manor development and see for themselves. Lovely homes, good service, and a fantastic personal offering with so many great options / extras as standard not usually seen with other more mainstream developers.
Michael · 25 August 2020
Agent replied · 12 June 2024
Hello Michael, thank you for your great review. We're really happy that you're pleased with everything. We'll pass your review on to Chris and Yvonne at Garrett Manor. We've worked hard on our product development and the Options scheme, as we wanted to ensure that we offer the best in the area. We look forward to taking you onto the next stages of your purchase and welcoming you into your new Eccleston Home
★★★★★ 5/5
TrustpilotThe team at Eccleston (especially Anne…
The team at Eccleston (especially Anne at the Viscount Green site) have been very friendly and helpful. They have helped me after a difficult experience with another developer and re-built trust. I’ve had good advice and always felt I can ask any questions at any time. Thanks for you help!
Gillian · 15 January 2024
Agent replied · 12 June 2024
Good Evening GillianWe hope that you're well.Thank you so much for your recent 5* review regarding the service you're receiving from Anne and the rest of the team.We're pleased that we've able to help you so far and we know that Anne is looking forward to working with you on the rest of your new home buying journey.Thanks againEccleston Homes
★★★★★ 5/5
TrustpilotGareth Manor - Croft
We have bought our plot in Gareth Manor this November and our 3 bedroom house-Croft-will be ready this summer. All the process was made easy by Dawn - the sale assistant - choosing our options and extras. 5 stars to the Eccleston, always available and caring. Waiting for our house now! The showrooms as well are a good inspiration and the interior design is amazing! Thank you Dawn, Chris and Eccleston!
Andreea · 21 February 2022
Agent replied · 12 June 2024
Hello AndreeaThank you for your recent 5* review.We'll pass your kind comments on to Dawn and the team at Garrett Manor.We're pleased that you like our new Croft show home at Lords Fold and we look forward to welcoming you into your new home in the future.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotAfter reading negative comments…
After reading negative comments regarding eccleston homes we were unsure until we met Yvonne from eccleston homes at Lord folds. Yvonne kindly stayed behind on Saturday after we cold called to talk us through the home choices and what we needed to do. Sunday we called in a reserved our forever home with Yvonne answering any concerns we had with honestly. Thanks Yvonne first stage completed.2nd stage review to follow....
Chris · 13 February 2022
Agent replied · 12 June 2024
Hello ChrisThank you for your recent 5* Trustpilot review and the compliments paid to our Sales Consultant Yvonne, at our Lords Fold development.We'll be sure to pass on your praise and we look forward to welcoming you into your new home soon.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotRelaxed Excellence
Yvonne is an absolute treasure. She is extremely professional but yet very personable.Her guidance and support through the process of buying a home is invaluable.Her professional knowledge is outstanding and her advice is most welcome. Nothing is too much trouble .I would absolutely unreservedly recommend her to her manager - in summing up - relaxed excellence,
Helen · 21 May 2023
Agent replied · 12 June 2024
Good Morning HelenHappy Summer Solstice..Thank you for your recent 5* review regarding the service and support that you've received from our Sales Consultant, Yvonne.We know that Yvonne is really happy to have been able to work with you on your new home purchase and loves the compliments that you have made.Have a good day.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotSo far my experience with Excleston…
So far my experience with Excleston Homes has been efficient, friendly and helpful. Dawn at Christy Brow is extremely helpful, keeps in touch via email and is happy to answer any questions and help. I have just reserved a plot at the development in Hyde with my new home hopefully being ready September-November 23.
Bianca · 8 May 2023
Agent replied · 12 June 2024
Hello BiancaThank you for your recent 5* review and your positive comments regarding the service that you're receiving from our Sales Consultant, Dawn.We'll pass your comments on and we know that Dawn is looking forward to helping further on your new home purchase.Kind regardsEccleston Homes
★★★★★ 5/5
TrustpilotAnne was extremely pleasant and…
Anne was extremely pleasant and professional in her dealings with us . She was very informative and made our experience of purchasing the property good one . We look forward to continuing the process.
Kevin · 20 July 2024
Agent replied · 29 August 2024
Hello KevinThank you for your recent review regarding the service you've received from our Sales Consultant Anne.We know that Anne is happy to be working with you going forward and we all look forward to welcoming you into your new home.Thanks againRegards
★★★★★ 5/5
TrustpilotGarrett Manor
From the reservation process the customer service by Chris and Dawn has been exemplary, they have kept us up to date with our purchase and answer any queries in a timely manner. We do have quite a few minor snags, nothing major and can be easily fixed, the customer service team and site manager Matt have been extremely helpful.We absolutely love our new home 🏡
Paul · 28 January 2022
Agent replied · 12 June 2024
Hello LisaWe hope that you're staying safe and keeping well.Thank you for your recent 5* review regarding your new home purchase at our Garrett Manor development and thank you for the kind words regarding the service that you have received from our site based team. We'll be sure to pass those on.We hope you continue to enjoy your new Eccleston Home and you know where we are if you need us.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotEccleston Homes have been amazing…
Eccleston Homes have been amazing through the whole process of us buying our new home. They supported us when things kept falling through with the sale of our previous home. Anne Newman in the sales office at Viscount Greent deserves an extra special mention and a huge thank you for working tirelessly on our behalf. Through the whole process she worked so hard chasing the chain through to completion. She is both a professional and warm person who always has a smile for everyone. The new house is beautiful and I'm sure we are going to be very happy here.
Norris · 8 August 2024
Agent replied · 29 August 2024
Good afternoonThank you for your kind words in your recent 5* review.We know you had a a bit of a time of it with your chain and that Anne did all she could you help you through that. We know that Anne will just say, all part of the job, but thank you for your appreciation.We're please that we eventually worked through those chain issues and hope that you're all settling in well to your new home.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotGreat customer service!
Great service from Dawn & Chris at Garrett Manor. I recently reserved a plot and found the process to be well explained, efficient and professional.Dawn has been particularly helpful, she is always willing to answer questions and she is knowledgeable about the whole experience of purchasing a new build property. I would recommend Eccleston Homes to anyone looking to purchase a new build.
Emma · 4 April 2022
Agent replied · 12 June 2024
Hello EmmaWe hope that you're keeping well.Thank you for your 5* review and your positive comments regarding the service you're receiving from Dawn and Chris at Garrett Manor.We're really pleased that you've found the service helpful.We know that both Dawn and Chris are pleased with your review and they're looking forward to working with you on your purchase and welcoming you into your new home in the future.Kind regards Eccleston Homes
★★★★★ 4/5
TrustpilotA Quality Home & Easy Sales Process
I've waited until we moved into our new home before writing this review.
GEORGE · 1 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave a detailed review and for choosing an Eccleston home.
We're delighted to hear that your experience with Rebecca was positive and that the part exchange process helped make your move less stressful. It's also great to know you were pleased with the range of choices available and that you're happy with the quality and appearance of your new home.
We appreciate your suggestion about providing computer-generated visualisations of the different options available. Feedback like this is invaluable and will be shared with the team as we continually look for ways to improve the customer experience. Where we are able to, we will always recommend that you visit show homes on other Eccleston Homes development, where you're able to see the fixtures and fittings available.
We're sorry to hear that you feel that communication wasn't as smooth as it should have been around the time of your completion. Rosie stepped in at very short notice when another member of the sales team was unexpectedly off sick, taking over responsibility for a particularly busy development. While we worked hard to maintain continuity, we're sorry that you feel there was a disruption in communication during this period, although we're not aware of any specific problems that you encountered.
We're pleased to hear that the few snagging items you've identified are being addressed and that our Site Manager has demonstrated a commitment to resolving them promptly. We're extremely proud that Jake has recently won an NHBC Pride in the Job award for his work on the development.
Finally, thank you for your comments regarding the external items such as the door number, bins and rear turfing. We appreciate that these finishing touches are important, and we'll ensure your feedback is shared with the relevant teams for consideration. We would add that our standard specification of items included in the purchase is already at a high level, and far outstrips other developers in the area.
We hope you enjoy many happy years in your new home, and thank you again for your feedback.
Kind regards
Eccleston Homes
★★★★★ 5/5
TrustpilotFirst time buyers looking at lots of…
First time buyers looking at lots of different houses. Phil made us feel so comfortable & at ease. He really went above and beyond in every aspect! Cant recommend enough.
Lewis · 21 July 2024
Agent replied · 29 August 2024
Hello LewisThank you for your recent 5* review.We're pleased that Phil was able to impress you with his service and we'll certainly pass your comments on to him.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service! Thank you to Marcus and Yvonne, who have been fantastic - very informative and really appreciate their support and guidance in finding me the perfect first home. I would highly recommend!
JH · 1 May 2024
Agent replied · 12 June 2024
Good MorningThank you for your recent 5* review. We're really pleased that both Yvonne and Marcus have been able to help you so far and we know they'll continue to assist you on the rest of your home buying journey.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotThe sales are very passionate even…
The sales are very passionate even though we are just students.
Antonio · 18 June 2026
Agent replied · 24 September 2026
Thank you for your lovely review.
We're delighted to hear that our sales team made you feel valued and supported throughout your experience. We believe every customer deserves the same level of care and attention, and it's wonderful to know that this came across.
We really appreciate your feedback and wish you all the very best.
Kind regards
Eccleston Homes
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