William H Brown reviews

★★★★★ 5/5

Google

Richard has been absolutely amazing. Excellent customer service, he was able to go above and beyond to support myself and my wife in finding the perfect property. He gave us brilliant advice and has been a pleasure to work with.

Kay · 10 November 2023

★★★★★ 5/5

Google

Thank you to Maisie and Jack in Ware for helping me find my property. Simple and quick turnaround. Would recommend :)

Erin · 26 October 2024

★★★★★ 5/5

Google

Recently rented a property through William H Brown in Ware. Their service was fantastic and they made whole process smooth and easy. A big thank you to Jack and Masie!

George · 21 May 2024

★★★★★ 5/5

Google

We dealt with Ambica buying our first house, very helpful and friendly. Would definitely recommend!

Dylan · 10 January 2025

★★★★★ 5/5

Google

Richard has been absolutely amazing. Excellent customer service, he was able to go above and beyond to support myself and my wife in finding the perfect property. He gave us brilliant advice and has been a pleasure to work with.

Kweku · 24 September 2023

★★★★★ 5/5

Google

Richard, at William h Brown in Ware was quick and efficient at Finding a buyer for my property. agreed on a fair price. would defiantly use again.

William · 18 June 2024

★★★★★ 5/5

Google

I recently had the pleasure of renting a flat through William H Brown, and I cannot express how satisfied I am with the entire process. From the initial inquiry to the final signing of the lease, the team at William H Brown demonstrated professionalism, efficiency, and a genuine commitment to ensuring a seamless renting experience. One of the standout qualities of William H Brown is their excellent communication. From the moment I expressed interest in the property, the team promptly responded to my inquiries, providing detailed information and guiding me through each step of the application process. Their transparency and willingness to address any concerns or questions I had made me feel valued as a tenant.

Jake · 22 January 2024

★★★★★ 5/5

Google

Richard has been excellent with accommodating sets of viewing around my tight schedule... all properties have been relevant, and viewings hassle free.

Ant · 26 July 2024

★★★★★ 5/5

Google

Maisie who helped me find my rental property, really went the extra mile for me. She showed me 3 properties in one day and was always there to answer my calls and emails straight away. I’m so so grateful for her help and would recommend anyone looking for a place to rent to contact her. She’s worth her wait in gold and I hope William h Brown realise this. Thank you for making my life happy again with a lovely place to live.

Lucifer · 23 May 2025

★★★★★ 5/5

Google

Thank you to Maisie and Jack for helping me find my ideal property. Very pleased with the fast turn around and good communication. Absolutely recommend!

Kitty · 21 May 2024

★★★★★ 5/5

Google

I purchased my first property through William H Brown and they were incredible. Mahe Georgio was my estate agent at William H Brown and she was amazing! She was brilliant with chasing the solicitors, progressing matters and always kept me in the loop so I knew what was going on with my purchase. She was very responsive and always made herself available via telephone and email. I cannot thank her enough for all her efforts and support throughout the entire process. I would definitely recommend William H Brown and would use them again in the future! Thank you again, Mahe.PositiveResponsiveness, Quality, Professionalism

Chelsey · 26 August 2022

★★★★★ 5/5

Google

Richard was a helpful empathetic person,proving to be very supportive and knowledgeable would highly recommend their services.

M · 23 September 2024

★★★★★ 5/5

Google

Excellent and reliable service !👌🏿👌🏿👌🏿. James was so helpful throughout the process. He's got an excellent good customer service. I have been recommending it to friends and family. Thanks to the rest of the team. …

Maria · 25 August 2023

★★★★★ 5/5

Google

Richard was very professional, respectful & friendly when he arrived at my property. I feel very confident to go ahead with selling my property with W H BROWN.

Amelia · 21 February 2024

★★★★★ 5/5

Google

I used William H Brown for my Mortgage and they were very understanding of all of my needs and looked for the best possible deal with a wide variety of lenders. My situation was a little complex and they always reassured me and made me feel at ease during a very stressful time. Caroline was able to give specific advice on what to do next to make sure the best deals were an option for me. Definitely be using her again when I need to remortgage in the future.PositiveResponsiveness, Quality, Professionalism

Daniel · 21 June 2022

★★★★★ 5/5

Google

We used this agent to sell our maisonette in Ware, the entire team have been a pleasure to deal with from start to finish. After convincing us now was a good time to sell, Mahe sold our property for the asking price within a week. As with many lease hold properties, we experienced a number of obstacles relating to ground rent etc, Mahe was helpful in assisting us with resolving the issues and helped us to remain positive throughout the process. We would recommend this company and give them 5 stars for service

Dergham · 21 June 2022

★★★★★ 5/5

Google

I had a very short space of time to find a property to rent short term, having exchanged on my house and with less than 4 weeks to completion. I found the perfect rental through William H Brown Ware, and everyone I spoke to at the branch was friendly and helpful. Everything happened quickly and super efficiently: from arranging the viewing to being accepted and signing the contract took less than 48 hours. Once my application was accepted, Ann Scott did a brilliant job of arranging all the paperwork quickly, while responding immediately to my many telephone and email questions with patience and good humour. She was very friendly and reassuring, and gave clear answers to all my questions. In all, it was a very positive experience, and I wouldn't hesitate to use William H Brown Ware again if looking for a property to rent or buy.

Sue · 24 October 2023

★★★★★ 4/5

Google

The staff at WHB in Ware were mostly very good throughout the house selling process - they knew their stuff and guided us through what at times was a tricky house sale.

Ware · 24 September 2023

★★★★★ 5/5

Google

Overall we had a very positive experience with the team and Luisa was particularly helpful (and patient) from the very start of the buying process.

Richard · 18 June 2025

★★★★★ 5/5

Google

Ambica our Mortgage Advisor/Broker has been very helpful with our enquiries and questions no matter what day or time. Highly Recommend.

Stuart · 25 July 2025

★★★★★ 5/5

Google

Thank you so much Maisie and Jack from the ware branch for finding me a rental property , amazing service :)

Drew · 22 March 2024

★★★★★ 5/5

Google

The team at WH Brown were all very helpful, professional and friendly. They were tenacious in marketing our property which resulted in a successful sale during a difficult time for the property market. They kept me informed at all times and I wouldn’t hesitate to recommend them to anyone looking for an estate agent in Ware. Sharon particularly took a genuine interest in our situation and it was nice to feel that we weren’t just “another client”.

Frances · 24 September 2023

★★★★★ 1/5

Google

We have been luckily short term tenants inbetween purchasing homes. First of all, we are a family of 5 with 3 young girls. Moved in to a property in Ware and had a couple of things wrong with the house. We have reported it and it was sorted , however the management company just entered our property without notification 2 times in 8 months. We were left confused and basically having a constant feeling of being vulnerable to people walking in unannounced. With kids secondary school age it is a very worrying feeling. Also we have lived without a shower working for 3 months. We kept chasing but it only got fixed when new tenants needed to move in. Last and not least. Deposit was not returned to us (although the property was left without letting agents or lenders mentioning any deductions). Agent and the management company were absolutely useless, acted like it's not their concern. We had to go through the TDS. Still waiting on over 2k. I'm guessing they would act quickly if the moneys were owed to them. Overall we are lucky to have rented 1 time only in our lives and never again. As this experience alone is just poor example of how an agency can look only at 1 side of a tenancy agreement. Clearly not looking after tenants, not caring about their concerns, their feedback, their privacy in our case. I would say, if you're renting, planning on renting, avoid at all costs.NegativeResponsiveness, Professionalism, Value

Nat · 21 June 2021

★★★★★ 5/5

Google

Most profession and positive letting agency I've worled with in years. Fantastic service. Very responsive and excellent communication along the process. I've used William H Brown to rent a property and they were super helpful and quick. From viewing the property until moving date took only a week. They chased up referencing and made sure all the right steps were taken. Explained the process and reassured me when I had concerns. Everything was spot on, even with Covid restrictions. Jack, Grace and Ann were polite, friendly and professional every time I spoke with them I would highly recommend to anyone looking to rent or buy.😁😁 Excellent staff. Well done guysPositiveResponsiveness, Quality, Professionalism

Eleni · 21 June 2021