Every review we hold for the Wanstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe process went smoothly from the beginning till the end. Thanks Rob for all your support.
Maheswaran · 24 May 2022
Agent replied
Thank you Maheswaran for your review, we are glad to hear all went smoothly for you. I will pass on your comments to Rob.
kind regards,
Michael Molloy - Business Owner
★★★★★ 1/5
GoogleAfter my partner viewed a property we were keen to offer and pay a deposit immediately as we were going on holiday the next day. No response to our request to offer, no offer submitted yet we were told ‘all offers were sent to the landlord and he went with another option’, which I would have accepted had somebody actually responded to our interest or allowed us to offer. Poor process and poor communication.
Warren · 4 June 2020
Agent replied · 3 June 2024
Dear Warren
We are sorry to hear you feel this way.
We had 3 interested applicants for the property, including yourselves.
There was clear communication between your partner Lucy and our office, which is evident within the email trail and there was nothing to stop you from formally making an offer. As no formal offer was actually made, we took it that you were interested at the asking price and so informed the landlord of your, and the competing applicants’, situation.
The landlord attended the office to discuss and consider all applicants situations. After making a decision based on the information received/provided, we informed all applicants via email.
We appreciate that this was not the desired outcome and are happy to find you a suitable property in the future. We feel that maybe the 1 star is relevant to the outcome and not necessarily the service your partner had received.
Warren, should you wish to discuss the matter we would be happy to assist further.
Regards - Laraine Tarrant - Executive Assistant and Sales Progressor
★★★★★ 5/5
GoogleRichard and team were great. Very little of the "Estate Agent" tell-you-what-you-want-to-hear talk, they were straight-forward and helpful, even when the process was stressful. Would definitely go to them again.
Drew · 5 June 2017
Agent replied
Hi - just following up on reviews and stars from the past few years - so as to see the consistency of our professional hard work. I hope all is going well with and for you.
regards
Michael Molloy - Business Owner
★★★★★ 5/5
GoogleSick of dealing with other muppet letting agents locally, we've used Martin & Co since the month it opened and never had any problems.
Communication is great and any issues are always resolved with a quick call, no need to get into long email back and forths.
Mike Molloy, the manager, is the anti-thesis of the geezer-agent in a dodgy suit, very professional and very organised.
Have recommended other landlords to him and also looked after one of my best mates as a tenant too.
Saqib · 6 June 2015
Agent replied
Hi - just following up on reviews and stars from the past few years - so as to see the consistency of our professional hard work. I hope all is going well with and for you.
regards
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotExceptional service
Brilliant sales process and went above and beyond in all aspects. Would highly recommend Martin & Co and in particular, Richard was an absolute pleasure to deal with.
Jordan · 5 June 2019
Agent replied
Good Morning Jordan,Thank you for your comments which I will pass on to Richard.It is great to hear such positive comments from clients as always.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
GoogleWe just signed the agreement and ready to move to our new home. It's a relaxing feeling when everything goes well as planned.
We would like to say thank you to Martin & Co for their outstanding customer service.
A big shout out for Mr. Rob Hall for making our experience run as smoothly as possible.
Much appreciated all your effort.
Regards
Daniel
Daniel · 4 June 2022
Agent replied
Good Morning Daniel,
Thank you for your review and time to compile such kind words.
Rob is a first class member of our team and I am very pleased that you have had a smooth relaxed experience which is what we always aim to provide.
kind regards,
Michael Molloy - Business Owner
★★★★★ 5/5
GoogleI have used Martin & Co Wanstead since 2010 and have always enjoyed very good service from Michael Molloy and his team there, both as a tenant and as a landlord.
Quinton · 6 June 2015
Agent replied
Hi - just following up on reviews and stars from the past few years - so as to see the consistency of our professional hard work. I hope all is going well with and for you.
regards
Michael Molloy - Business Owner
★★★★★ 1/5
GoogleWhilst initially good and proactive in finding tenants, now we've had the tenants in for a while and there's been some issues it turns out that their management is very very very poor. I am away travelling a lot so have to rely on email for communication, if there's an issue or query then this is just ignored basically they don't answer their emails. The charges from contractors are fairly high and with limited explanantion.
Ian · 29 July 2019
Agent replied
Hi Ian,
We are disappointed to read your review. We have been managing this particular property for more than 12 months and unfortunately found a multitude of issues, which are inherent within. Admittedly some issues took some time for our contractors to correctly diagnose and we did go over and beyond what the fully managed service normally includes to get these issues resolved for you.
Managing a property for a landlord who is abroad often raises a variety of problems such as delays in authorising works and delays which result from delayed communication.
Regarding emails being ignored, we informed you that a member of staff had left the company and to use an alternate email address. This email was obviously missed and so we appreciate the confusion.
When a property has a large number of defects this will result in lots of quotes and invoices from contractors. If a landlord wishes, we are happy to use their preferred contractors instead of our recommendations.
We would appreciate it if you would attend the office to discuss any issues you have in person as we are always happy to assist all of our landlords and tenants.
Kind regards, Martin & Co Wanstead.
★★★★★ 1/5
GoogleI was a tenant of Martin&co had many issues with them they It will take several weeks to always resolve issues within the house. Ie boiler,leaks etc
I wouldn't Recommend them to anyone, not honest. Not fair and not reasonable.
Willow · 27 March 2024
Agent replied · 26 May 2024
Good Afternoon Willow Ahmed,
We have checked our systems and data and cannot find your details anywhere, we have never dealt with you or had any dealings with any issues that you have mentioned. You may have dealings with another agent but it certainly was not Martin and Co Wanstead. Should you wish to discuss this further then please call our main office on 0208 518 8099 to explain. In the meantime we would ask that you retract your review as this does not apply to our office.
kind regards
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotGreat company
Nice team in Marin&Co Wansted but especially Rob .He was so helpful all the time and provide a great service, definitely I highly recommend it
Joanna · 12 February 2020
Agent replied
Good Afternoon Joanna,Thank you for your review. Rob is a first class Lettings Manager and always supports his clients fully from start to finish. I will pass on your review to him personally.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, great local knowledge. I have been a seller, a landlord and a tenant through Martin & Co, Wanstead over the past 10+ years. The team are fantastic - professional, helpful and easy to work with. I recommend them often and with total confidence.
Sara · 22 November 2023
Agent replied · 27 June 2024
Good Afternoon Sara,Thank you for your review and 5 stars which go a long way in our business. We all hope you and the family are settling in well.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
GoogleBrilliant professional job they do
Recommend
Stefka · 16 July 2025
Agent replied · 10 October 2026
Thank you for your wonderful feedback on the professional service provided.
★★★★★ 5/5
GoogleExcellent and well run letting agency. Mike and his team have been excellent throughout the whole process of managing the rental of our property.
Tom · 4 October 2019
Agent replied
Thank you so much Tom for your kind review. It really makes such a difference when we continue to get welcoming feedback and 5 stars. My staff work really hard and take great pride in their job roles. Thank you again - Michael Molloy
★★★★★ 5/5
TrustpilotMartin & Co
Martin & Co have a professional approach and excellent communication skills. They kept me up to date on each element of the process. I will be using them in the future and will be recommending their services to family, friends and colleagues.
Kld · 19 December 2023
Agent replied · 22 December 2023
Thank you for your kind review, Kld. We are delighted to hear about your positive experience with us. At Martin & Co, it is our priority to provide a professional and efficient service. We look forward to working with you again in the future.Have a Great Christmas and New Year!RegardsMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotI was hugely impressed with Martin&Co…
I was hugely impressed with Martin&Co not having used the company before to rent out my property. Rob Hall knows the rental market so well in Wanstead and provided great advice along the way. Rented out my property straight away. I couldn't recommend Martin &Co highly enough !
Aidan · 8 July 2023
Agent replied · 30 August 2023
Good Afternoon Aidan,Thank you again for allowing Rob the (best rental manager in Wanstead!) to work with you and to find you new tenants for your property, as always we are here to help.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotGreat company
Great company , very decent people , Mike ,Rob , Richard and Andy . I've been with them as a landlord for over 15 years and always received great service and total honesty . Very happy
Mark · 11 July 2025
★★★★★ 5/5
GoogleFantastic service - very pleased with Martin and Co (Rob Hall). In a short space of time - They helped me set up my property to be rented out, find quality tenants and have taken care of the management.
They provided guidance and assurance, solid experience as well as a quality service. Highly recommend
Omer · 30 October 2022
Agent replied
Good Afternoon Omer,
Thank you for your 5 star review which is greatly received, Rob is extremely professional in his field and I am pleased to hear that he managed to secure you quality tenants for your property. We are always here to help.
kind regards
Michael Molloy - Business Owner
★★★★★ 5/5
GoogleFantastic service - very pleased with Martin and Co (Rob Hall). In a short space of time - They helped me set up my property to be rented out, find quality tenants and have taken care of the management. They provided guidance and assurance, solid experience as well as a quality service. Highly recommend
Omer · 29 October 2022
Agent replied
Good Afternoon Omer, Thank you for your 5 star review which is greatly received, Rob is extremely professional in his field and I am pleased to hear that he managed to secure you quality tenants for your property. We are always here to help. kind regards Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotProfessional and friendly service
Professional and friendly service! Took care of everything and made the stressful process seamless! Special thanks to Richard conlan and michael! Thanks!
Jonathan · 23 March 2019
Agent replied
Hi Johnathan,
Your feedback is very much appreciated. I am so glad that Richard has provided a first class friendly service. This is exactly what our business provides and we continue to take care with all our clients needs. Good Luck for the future.
Kind regards,
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotProfessional and friendly service
Professional and friendly service! Took care of everything and made the stressful process seamless! Special thanks to Richard conlan and michael! Thanks!
Jonathan · 23 March 2019
Agent replied · 4 June 2023
Hi Johnathan,Your feedback is very much appreciated. I am so glad that Richard has provided a first class friendly service. This is exactly what our business provides and we continue to take care with all our clients needs. Good Luck for the future.Kind regards,Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotMr Rob Hall
Mr Rob Hall was an excellent agent,very proactive and showed genuine interest to help me find the right property to rent.
Maria · 12 March 2019
Agent replied
Thank you Maria for your feedback.RegardsMichael Molloy - Business Owner
★★★★★ 5/5
GoogleGreat experience finding a place to rent with Rob at Martin & Co. Prompt responses to queries, great property tour, smooth & quick application process - will recommend!
Zoë · 22 June 2024
Agent replied · 26 June 2024
Hi Zoe,
Thank you for your time in writing a 5* review, always helpful and equally very happy to hear that your home search was a good experience and dealt with expertly by Rob. We always aim to provide the best Estate Agency experience for all whether renting or purchasing, everyone we deal with is a pleasure to work with and have on our books.
I personally read all our reviews and respond to every single one.
I wish you well in your new home.
kind regards
Michael Molloy - Business Owner
★★★★★ 5/5
GoogleI would highly recommend Martin & Co, they went above and beyond to help me find a rental property. The staff are always polite and friendly friendly, making my experience an enjoyable one
Kylie · 13 March 2024
Agent replied · 22 March 2024
Hi Kylie,
Thank you for your 5* review, we are really happy to hear you have your home now and are all settled, do remember we are all here to help and advise.
kind regards
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotTrue to his word
True to his word. Richard Conlan, was our agent and a true professional. He sold our fiat in good time and we recently completed and moved to our new house. I would recommend Martin n Co as a local agent in Wanstead, who provide a professional service and have a good knowledge of the area and their fees are competitive with other agents in the area.
Marion · 6 February 2020
Agent replied
Good Afternoon Marion,Thank you so much for taking the time to write and send your review. This always is helpful to my business and support to my team, who do a great job. Richard our Branch and Sales Manager always goes that extra mile to be professional in his role.kind regardsMichael Molloy - Business Owner
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