Every review we hold for the Wanstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGood experience - highly recommend
I have recently appointed Martin & Co (Wanstead) after terminating a long standing relationship with another Letting Agent.First impressions count. I met with Rob Hall who came across as very professional, knowledgeable and took the time to explain everything thoroughly including the rationale for any advice given. Within a couple of weeks of appointing Martin & Co i received a call from Rob with the details of three prospective tenants. The preferred tenant moved in a couple of weeks later. To date my experience of moving agents has been very smooth and hassle free. The team at Martin & Co appear highly professional, proactive, seem to provide good customer service and offer good value for money.Should my experience change i will update this feedback accordingly but based on my experience so far, i would highly recommend the team at Martin & Co in Wanstead.
Paul · 23 September 2020
Agent replied
Good Morning Paul,Firstly, thank you for choosing Martin & Co Wanstead to represent you and allowing us the opportunity to prove that we are The Best Agent with a professional team to service all our clients. We aim to continue to serve you and your tenants with our 100% support and would like to thank you again for making this choice - which is the right one!kind regards - stay safe and wellMichael Molloy - Business Owner
★★★★★ 1/5
GoogleReally bad service never ever let with them! They never fix anything! Don't reply and Don't help you just make falls promises! Don't respond to e-mails or phone calls! Only call when They need there rent! So disappointed! 😂😢 the stress They give you makes really sick at this!
Update: we Fix the problem by moving out. the mould in our flat became so bad that it was dangerous for my pregnancy.
We still get our contract send to us by email every single day and we moved out 1,5 years ago.
Marilyn · 4 June 2020
Agent replied
Hi Marilyn - looing back on the review from two years ago - we always take anything that may be negative in hand - I do hope that you have since managed to resolve any issues that you had previously with my staff handling any issues that you had! We always provide a professional service and continue to do so two years on.
Regards - Laraine Tarrant - Executive Assistant
★★★★★ 5/5
GoogleI had a very good experience from viewing the property through to moving in, thanks to Rob Hall.PositiveResponsiveness, Quality, Professionalism, Value
Ed · 27 May 2022
Agent replied · 26 May 2024
Thank you Ed, very much appreciated in receiving your 5* review. Rob is a very good team player and respects the values of all his clienteles needs through to moving in and getting settled.
kind regards
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotRob and the team have been brilliant
Rob and the team have been brilliant. Incredibly professional and simply nice to deal with. Great service and lovely people is what you want from an agent...this is what we have experienced.
Saam · 2 February 2020
Agent replied
Good Afternoon Saam,Thank you for your very rewarding words which are greatly appreciated. I will of course pass this onto Rob and the team. We hope that you settle in well into your new home. As always we are here to help should you have any queries or questions.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotVery impressed with Martin & Co
Very impressed with Martin & Co. They showed us some nice properties. Rob Hall was very helpful, fair and matched us to the right house. The team are quick to respond to any issues.
K · 4 March 2019
Agent replied
Good Morning Mr Patel,Thank you for your review. Our team and particularly Rob in Lettings are always willing to go the extra mile to help.Hope you settle in well.RegardsMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotRental move
We used Martin & Co Wanstead to move into our rental property. The team are very responsive, professional and friendly. From enquiring about the property to moving in, the process has been seamless and as stress free as possible.
Kiera · 10 August 2024
Agent replied · 7 July 2025
Dear Kiera,
Thank you so much for your glowing review! We are delighted to hear that you found our service seamless and stress-free. It was a pleasure assisting you with your move into your new rental property. We strive to maintain a responsive, professional, and friendly approach, and we're thrilled that this was reflected in your experience. Welcome home, and do not hesitate to contact us should you need any further assistance.
kind regards,
Michael Molloy - Business Owner
★★★★★ 5/5
GoogleExceptional handling of a recent dealing. Great negotiators, with their fingers on the pulse of the local area. Mike and the team were all very welcoming, and great to talk to. Thanks guys.
Liam · 29 July 2019
Agent replied
Hi - just following up on reviews and stars from the past few years - so as to see the consistency of our professional hard work. I hope all is going well with and for you.
regards
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotReliable and trust worthy
I am very happy with Martin & Co's service. They find me good, reliable tenants every time and I have never had any problems with the them. Also, any problems are swiftly resolved. I highly recommend Martin & Co.
Farnaz · 5 August 2024
Agent replied · 7 July 2025
Dear Farnaz,
Thank you so much for your glowing review! We are thrilled to hear that you have consistently had positive experiences with our tenant selection and service. Your recommendation is the highest compliment we can receive. Rest assured, we will continue to work diligently to ensure your satisfaction in all future dealings.
kind regards,
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotLaraiane and her team helped us find…
Laraiane and her team helped us find our lovely new home. Thank you
Natasha · 17 February 2023
Agent replied · 4 June 2023
Good Morning Natasha,Thank you for your 5 Star review and we all hope you are settling into your new home with the family. kind regardsMichael Molloy - Business Owner
★★★★★ 1/5
GoogleSadly an awful experience with this estate agent. As tenants, they tried to rip us off on the deposit and I had to take them to the alternative dispute resolution service just to get my money back. I would never use them again. I also phoned up as a potential seller and had a bad experience, poor knowledge of the local market and received no viewings compared to other estate agents who booked in many viewings. DO NOT USE as a tenant, landlord, buyer or seller!
Lawrence · 29 July 2019
Agent replied
Dear Lawrence, we are sorry to read your review. Regarding deposits - we take instruction from our landlords and refer to the independent inventory reports in order to support any deductions. The alternative dispute resolution service is the standard procedure when a tenant and landlord cannot reach an agreement. The dispute resolution is between the tenant and the landlord, not the agent. Any deductions that result from this process will be decided by an ‘independent adjudicator’. At the point of responding to this review, a proportion of the deposit is still in dispute with the resolution service.
Regarding being a ‘potential seller’, we were not instructed to appraise or list your property. Our local knowledge is unrivaled as myself and the owner Michael have lived here our whole lives and still do.
We are more than happy to discuss all of this with you in person. Please feel free to visit the office on Wanstead high street or phone us at the office. I’m sure we can be of assistance to you.
★★★★★ 1/5
GoogleReally bad service never ever let with them! They never fix anything! Don't reply and Don't help you just make falls promises! Don't respond to e-mails or phone calls! Only call when They need there rent! So disappointed! ???? the stress They give you makes really sick at this!
Update: we Fix the problem by moving out. the mould in our flat became so bad that it was dangerous for my pregnancy.
We still get our contract send to us by email every single day and we moved out 1,5 years ago.
Marilyn · 29 July 2019
Agent replied
Hi Marilyn - looing back on the review from two years ago - we always take anything that may be negative in hand - I do hope that you have since managed to resolve any issues that you had previously with my staff handling any issues that you had! We always provide a professional service and continue to do so two years on.
Regards - Laraine Tarrant - Executive Assistant
★★★★★ 1/5
GoogleI rent property for one year from this agent , the begin fee is £460 for 2 persons , when we check out , the deduction is £1040.81 from the DPS, some items just because the professional cleaning company didn't clean thoroughly, it was provided by the agent ,according to the report , the floor should be cleaned again , the biggest deduction is because the visit arranged by the agent destroy the floor because of their rude and irresponsible , it also let the renter to be in charge of it , it is so unfair , now this item are in dispute , but something i confirmed had been deducted , the amount i confirmed only because the agent ask me to do , i think if i confirm , there will be no other dispute , but it is not so , so pls pay attention .
Wei · 29 July 2019
Agent replied
Good Afternoon Wei Li, please do contact us should you wish to discuss any issues that you may have. You had been dealing direct with the DPS and we have no control over their final decisions. I would hope that you can understand that we would always be willing to help and discuss any issues that may arise so as to enable our tenants to feel satisfied and have an amicable outcome.
★★★★★ 5/5
GoogleI had a fab experience dealing with Larraine Durrant of Martin & Co in terms of buying a home that ticks all our boxes. During our interaction with Larraine , she has been utterly professional, courteous and informative while guiding us through each stage of buying process. She explained other important factors such as local amnesties and schools performances in the catchment area in great detail and did provide us simple impartial advise regarding what factors to keep in mind while buying a property
Nouman · 5 June 2019
Agent replied
Thank you Norman for your kind review and thoughts
We hope you and the family are settling in well and good luck for 2019
★★★★★ 5/5
GoogleFirst time dealing with Martin&Co and completely overwhelmed with the professional approach, friendly customer service and knowledgeable team. We were completely in love with Wanstead and we were just looking for our "place" within the community. Martin&Co helped us make a smooth transition and showed us that there is no stone left unturned for tenants happiness and wellbeing. Great service and delivery since day one. Rob and Richard- both keen professionals - well done to the whole team!
Highly recommended!!!! Thanks so much!!!
João · 5 June 2019
Agent replied
Thank you for your 5 Star Review - regards Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotRob - lead agent for rental
Rob was the lead agent for the property we've now rented, he was excellent from the get go.Straight to the point with no messing around, honest throughout.Made things very easy
Toby · 26 February 2020
Agent replied
Good Afternoon Toby,Thank you for your review and comments. I will pass these onto Rob personally.Good luck and enjoy your new home. We are always on hand to help if and when needed.kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotAs we all know moving home can be a…
As we all know moving home can be a very Sressfull time but my experience using Martin & Co estate agents was absolutely amazing. I dealt primarily with a young chap called Richard Conlan who right from the start put myself and my wife at ease with his positivity and attentiveness throughout the whole process. We were kept updated as to how things were progressing and in the end what I believed would be a stressful time was actually quite the opposite. We are now in our new home with little fuss and I would like to thank young Richard at Martin and Co. for all his help.
Mr · 20 March 2019
Agent replied
Thank you Mr Weston, it is rewarding to know that Richard gave yet again 100% in helping to secure your new home, we aim to always be there for our clients to support and advise the best we can and assure that we provide the ultimate service.I wish you well in your new home and will pass your review onto Richard personally.RegardsMichael Molloy - Business Owner
★★★★★ 4/5
TrustpilotI had a great experience with Rob from…
I had a great experience with Rob from Martin & Co, right the time i made my first contact with them. Communication was timely!
Tonny · 13 January 2026
★★★★★ 5/5
TrustpilotTop Team & Service
The Martin & Co Wanstead team are a real pleasure to deal with. I have used them for a number of years and they have never failed to deliver to provide an outstanding service. The team's knowledge of the area is second to none and nothing is too much trouble. Friendly, professional and straightforward to deal with. If you are looking for an agent to provide property services then I would advise you try them first. Easily recommend.
Mr · 27 March 2019
Agent replied
Good Afternoon Nathan,Thank you for your feedback and kind words. Very encouraging to hear such positive comments regarding my staff team.Kind regardsMichael Molloy - Business Owner
★★★★★ 5/5
TrustpilotThe process went smoothly from the…
The process went smoothly from the beginning till the end. Thank you Rob for all your support.
Maheswaran · 21 May 2022
Agent replied · 4 June 2023
Thank you Maheswaran for your kind review and time. We are pleased to hear all went well for you and if there is anything we can do further to help please do not hesitate to contact any of the team.kind regardsLaraine Tarrant
★★★★★ 1/5
GoogleTruly one of the worst estate agencies I have ever dealt with. The agency have been trying to blame us for issues of mould and damp in the property at flat 1 Oakhall court when in fact it is an issue of rising and penetrating damp.
Awful communication by all staff and we have been passed through 3 different staff because they are unable to manage the property.
DO NOT RENT FROM MARTIN AND CO IF YOU WANT AN EASY TENANCY.
Nathan · 5 June 2017
Agent replied
The issues as noted above where dealt with at the time of an inspection and were subsequently resolved - This was 4 years ago
★★★★★ 5/5
GoogleMartins were excellent in every step of our journey to find a new home. They were responsive and supportive.
Tom · 5 February 2022
Agent replied
Good Afternoon Tom, Thank you for your 5* review which is much appreciated. We all wish you well in your new home and remember we are always here to offer help and advice.
Kind regards,
Michael Molloy - Business Owner
★★★★★ 5/5
TrustpilotRob - what an asset!
House hunting especially in this climate is an absolute nightmare! But Rob the entire process fun and stress free; ensuring that s tailored service was offered. Excellent communication and nothing was too much. Thanks for everything Rob
Cynthia · 4 July 2024
Agent replied · 11 June 2026
Dear Cynthia,
Thank you so much for your kind words and for awarding us a five-star review! We are delighted to hear that Rob made your house-hunting journey enjoyable and stress-free. It is our mission to provide tailored services with excellent communication, so we are thrilled to have met your expectations. Your satisfaction is our top priority. We appreciate your trust in us and are here for you always moving forward.
kind regards
Michael Molloy - Business Owner
★★★★★ 5/5
GoogleI worked with Carmen, she was very helpful. She answered all questions promptly and was a pleasure to work with. I didn't deal much with the other staff but they seems lovely.
Maddy · 3 November 2016
Agent replied
Hi - just following up on reviews and stars from the past few years - so as to see the consistency of our professional hard work. I hope all is going well with and for you.
regards
Michael Molloy - Business Owner
★★★★★ 5/5
GoogleHave had an excellent experience as a tenant under Martin & Co. The tenant dashboard is also a really efficient way of managing payments and issues. Rob Hall provided a great service in showing us around when we were searching for a property. Communication has always been fast and friendly. Thanks for everything so far!
James · 5 May 2023
Agent replied · 11 May 2023
Good Afternoon James,
We really appreciate you as a new tenant with Martin & Co, Rob is the best in his approach and dealing with tenants and landlords alike. Communication is key in our business and that is why we are simply the best Agent in Wanstead and the surrounding areas! - We deliver what we preach! We are always on hand to help and advise. Happy to have you on board. As the business owner, I take the time and pride to reply to all our reviews personally.
kind regards,
Michael Molloy - Business Owner
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