Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery positive experience
Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.
Anna · 2 December 2024
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleI found the team at Tooting really professional and did an amazing job with my house sale from my first meeting with Angelo I felt relaxed and comfortable that he understood what we wanted from our sale and took the time to get to know us, Tom and Conner came round and looked at the property to get an understanding so they could discuss with prospective clients they were extremely friendly and easy to talk to Conner was my contact after an offer was made within a week he was always accessible for any questions and worked for us to get the sale over the line would thoroughly recommend them.
Lisa · 10 January 2024
Agent replied · 9 January 2025
Hi Lisa,
Thank you for your kind review. It’s been a pleasure working with you. We hope you enjoy your new home and please let us know if we can be of any further help at all.
Kind regards,
Winkworth Tooting
★★★★★ 5/5
GoogleWe have been working as contractors with Mohammed at Winkworth Tooting for several years, and the experience has consistently been excellent.
Mohammed and the entire Tooting team are thorough, organised, and clear in their communication, which means every job runs smoothly from start to finish.
Mohammed conducts himself with real professionalism, and the high standards he sets are reflected across the whole team. Highly recommend!
Amalia · 16 March 2026
Agent replied · 17 April 2026
Hi Amalia,
Thank you for such a generous review. It has been a pleasure working with you over the years and we look forward to continuing our work together.
★★★★★ 5/5
GoogleWe've had the pleasure of working with Winkworth Tooting for a number of years. Garry and the property management team are responsive, organised, and make ours and our contractors lives easy. Sometimes all you need in this industry is a friendly, competent voice on the other end of the phone, and Garry is just that. We at Hinch PM hope to continue providing our services to the Tooting branch for many years to come.
Matt · 28 April 2024
Agent replied · 25 October 2024
Thank you for your kind review. We look forward to continuing working with you in the future.
Kind regards,
Winkworth Tooting
★★★★★ 1/5
GoogleWe rented a property through this agency, and it was one of the worst experiences we’ve ever had. I strongly advise anyone considering renting from them to check the gas and electricity certificates carefully before moving in, as they are likely to be falsified.
Both the Client Relations Team and the Property Redress Scheme seem to be acting in a corrupt and dishonest way. The whole process feels rigged, with no real accountability. I wouldn’t recommend dealing with them, it’s a complete waste of time. Even the director knows about what’s going on but chooses to ignore it.
From day one, we had a broken boiler and a severe flea infestation throughout the property, none of which we were informed about before moving in. The agency’s response was simply, “Sorry, we didn’t expect this issue.”
Unsafe and Unsanitary Conditions: five vans of rubbish and the shed was full of rats and foxes. When we reported these serious problems, the agency replied, “Sorry, it looks alright to us,” and claimed that “the landlord doesn’t have the money.”
Be careful as well once they say that they have a copy of your keys and can come to “check” or “inspect” the property, they take photographs throughout the whole house unrelated to any maintenance issue and don’t even inform you. So if you’re not at home, you wouldn’t even know about it.
The conditions we were subjected to, living with fleas, rubbish, and rodent infestations for months, while dealing with negligence and disrespect from the team were deeply distressing and do not reflect the responsibilities of a regulated lettings agency.
Mihai · 3 November 2025
Agent replied · 10 November 2025
We are sorry to hear that you’ve experienced maintenance issues during your tenancy and how frustrating this must have been.
We would like to confirm that all of your points have previously been reviewed by Winkworth’s official complaints team and independently assessed by the Property Redress Scheme, both of whom confirmed that the issues were managed appropriately and in line with professional standards.
We appreciate your feedback and regret that you remain dissatisfied with your experience. We continually review our processes to ensure we deliver the highest level of service to all our tenants. If you would like to discuss this further, please feel free to contact our Director, Alina Bouargalne, directly on 020 8767 5221.
★★★★★ 5/5
TrustpilotA great team to deal with
Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.
Mr · 7 September 2026
★★★★★ 5/5
GoogleStephen was very helpful and professional and kept us up to date with everything that was going on during the long and sometimes complicated process of selling! Highly recommended and wish him all the best for the future
Julia · 18 August 2025
Agent replied · 8 September 2025
Hi Julia,
Thank you so much for your lovely review. It was a pleasure assisting you with the sale of your property. Please let us know if we can be of any further help at all.
★★★★★ 1/5
TrustpilotMade me pay for postage
They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter
Lauren · 4 March 2026
Agent replied · 27 May 2026
At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.
★★★★★ 5/5
TrustpilotThank you Winkworth
Beyond their expertise and professionalism, the Winkworth Tooting team was amicable and kind throughout the rental process. In particular, our agent Marika Otrebska was instrumental in giving us advice, answering our questions with in-depth explanations and putting us at ease even in the face of difficulties. Marika kept us informed every step of the way, from the time of property viewings right through the signing the tenancy and moving in. Thank you Marika, and to the rest of your team! Highly recommend.
Caitlin · 25 October 2023
Agent replied · 23 October 2024
Thank you so much for your kind words, Caitlin. We really appreciate you taking the time out to share your experience with us, and we agree, Marika is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotLauren Douglas (Winkworth Shorditch)…
Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.
SM · 23 May 2026
Agent replied · 24 June 2026
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team!
We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotDeborah did a great job with the…
Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.
Jon · 6 March 2026
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating Jon. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotExcellent Agents
I have worked with many estate agents on buying and selling properties. I also used to work in the commercial property sector. In selling this property I have been very impressed by the advice and service given by Winkworths but notably by Lewis. We have been informed and regularly updated (without chasing or prompting). Lewis has been proactive throughout to ensure that our sale was made quickly and efficiently. I highly recommend Lewis and Winkworth.
Colin · 26 January 2024
Agent replied · 23 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotIf you want the best agent, try Nicole!
I wish to extend my utmost appreciation for the outstanding service provided by Nicole during my home purchase. Throughout this intricate process, Nicole has been an invaluable source of expert guidance and support. Whether you are buying, selling or renting a home, her professionalism, unwavering dedication, and commitment to delivering exceptional service are commendable. Nicole's ability to establish a personal connection and genuinely understand clients' needs is truly remarkable. She is a genuine asset to your agency, exemplifying the qualities of a top-tier agent. I would wholeheartedly recommend her. Once again Nicole, thank you!
Sophia · 2 October 2023
Agent replied · 23 October 2024
Thank you so much for your kind words, Sophia. We really appreciate you taking the time out to share your experience with us, and we agree, Nicole is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
GoogleWe had a great experience with our property manager Hadia, when we had an issue with our water provider attempting to charge us a substantial amount of money. Once I contacted her, she responded promptly,
professionally and made a big difference in helping us resolve our difficulty, speaking on our behalf and providing a lot of support. We owe her a big thank you!
Molly · 16 February 2026
Agent replied · 17 April 2026
Hi Molly, thank you for taking the time to write a review. Dealing with utility providers can be incredibly frustrating and we are so pleased that Hadia was able to step in and assist. Please let us know if we can be of any further help at all.
★★★★★ 5/5
GoogleExcellent service! Alina, Farah and team are very professional, responsive, and always easy to deal with. Highly recommend for their knowledge and expertise.
Jivan · 16 December 2025
Agent replied · 17 April 2026
Hi Jivan,
Thank you very much for your kind review. It’s a pleasure working with you and we look forward to continuing to work with you in the future.
★★★★★ 5/5
TrustpilotAaron was an amazing help
Aaron was an amazing help. As soon as I spoke with him regarding re renting my flat he put me on the right 'track' in regards to everything I needed to do or not to do. The previous tenants left the flat in a real mess and Aaron recommended certain businesses that dealt with many of my concerns ie getting rid of rubbish, where to get an EPC from etc. As soon as the flat was ready to go on the market Aaron was able to muster up fifteen applicants whilst weedling out a few that weren't quite right for my flat. He got me an immediate offer which was a little more than expected which was great. Overall I had a great experience with Winkworth, would definitely use them again and recommend them to anyone that would like to rent out their property.
Juliet · 13 August 2023
Agent replied · 23 October 2024
Thank you so much for your kind words, Juliet. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
GoogleI completed on a flat purchase this month, which was advertised by Winkworth, and dealt with Nadine. …
A · 16 January 2026
Agent replied · 17 April 2026
Hi Andreas,
Thank you so much for your wonderful review, it’s been a pleasure working with you. Congratulations on your new home! Please let us know if we can be of any further help at all.
★★★★★ 5/5
GoogleThis was my first time buying a property. After viewing many properties and dealing with numerous estate agents Cassandra Asak was an absolute delight. She was fair, knowledgeable, professional, approachable and I didn’t get any of the usual overbearing mannerisms that you usually get from estate agents. I couldn’t recommend Cassandra her more. It was like flat hunting with a friend.
Cara · 26 August 2024
Agent replied · 25 October 2024
Hi Cara,
Thank you for your kind review, it was a pleasure working with you. Congratulations on your new home! Please let us know if we can be of any further help at all.
Kind regards,
Winkworth Tooting
★★★★★ 5/5
TrustpilotThomas Syms, Winkworth Tooting, 5 Stars
Thomas Syms of Winkworth Tooting was excellent throughout the process and I'd highly recommend him and the estate agents. Thomas was quick to respond and offered helpful advice - a big plus since we were first-time buyers. He was flexible on viewings and had a good relationship with the sellers to get things done efficiently. His recommendations on other services were valuable too, specifically his mortgage brokers. Overall, he was a consummate professional and was very insightful about the whole process.
Peter · 2 July 2023
Agent replied · 23 October 2024
Thank you so much for your kind words, Peter. We really appreciate you taking the time out to share your experience with us, and we agree, Peter is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotA Lettings agent who gives good advice & listens
Ben at Winkworths Clapham gave me good advice from his valuation visit through to finding me a tenant within 2 weeks of going on the market. I achieved close to the rental value advertised in a competitive market & the process was stress free because he listened to my requirements.
Ms · 12 May 2026
Agent replied · 27 May 2026
We’re delighted to hear you had a 5-star experience at Winkworth Clapham, Monique. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
GoogleCannot recommend Nadine at Winkworth Tooting enough! She has gone out of her way to help me during the stressful property search. She's wonderfully professional, knowlegeable and genuinely keen to help buyers - an asset to the Winkworth team. If you're looking to buy in the area definitely give her a call!
Hannah · 2 December 2024
Agent replied · 9 December 2024
Hi Hannah,
Thank you for taking the time to write such a lovely review. We are so pleased to hear you’ve been happy with your experience. Please let us know if we can be of any further help at all.
Kind regards,
Winkworth Tooting
★★★★★ 1/5
TrustpilotPoor experience
This review has taken me a while to write because the experience we had with both Winkworths and the landlords was incredibly disappointing. As tenants, we genuinely felt we were treated very poorly.
James · 27 August 2026
Agent replied · 24 September 2026
Good morning,
Thank you for taking the time to leave a review. We were surprised to see this, as our understanding was that we'd parted on good terms following this matter as a landlord deciding not to proceed is out of our control and we remained in contact throughtout and after the rental fell through.
As background, the property was originally marketed for sale. When a sale did not proceed, it was let instead, and tenants (yourselves) were found. Some months later, a previous viewer of the property returned with an offer to purchase, which we were legally obliged to put forward, and which the sellers accepted. This meant the letting could not go ahead as planned, which we appreciate was a frustrating outcome.
We remained in contact throughout and understand any funds involved were returned in full. We're sorry this experience fell short of your expectations, but we do believe we acted fairly and transparently given the circumstances at the time.
If you'd like to discuss this further, please do get in touch directly.
★★★★★ 5/5
TrustpilotI cannot recommend Aaron and his team…
I cannot recommend Aaron and his team highly enough - they are first rate, professional, knowledgeable and dependable. Any issues were ironed out quickly and Aaron went above and beyond to find a solution that left tenants, landlord and buyer happy. Aaron is extremely responsive, practical and a delight to deal with. I have dealt with other local agents over the years and Aaron is head and shoulders above the rest. He knows the market inside out and I wouldn't hesitate in renting my property with his team again.
F · 26 April 2023
Agent replied · 23 October 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotRecently rented out my flat in Kensal…
Recently rented out my flat in Kensal Green with Winkworth Kensal Rise and am very happy with the service provided by Aaron Priscott and his team, from the initial consultation through to the tenants moving in. They are extremely professional and have a great knowledge of the market. They were able to get over the asking price (which I was definitely sceptical of), and provided me assistance with preparing the flat for renting as required. I would definitely use them again and recommend them to anyone.
Sophie · 15 April 2023
Agent replied · 23 October 2024
Thank you so much for your kind words, Sophie. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
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