Trusted Agent profile · Wandsworth

Winkworth Tooting reviews in Wandsworth

4.0

★★★★★ Great

1,069 reviews across 2 platforms

17 Upper Tooting Road, Tooting, London, SW17 7TS, Wandsworth, SW17 7TS

Winkworth's office in Wandsworth, at 17 Upper Tooting Road, is rated 4.0 out of 5 across 1,069 reviews on two platforms, including 211 Google reviews rated 4.7.

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4.7 / 5

211

Reviews on Google

This office

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858

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.

5/5

Google

Nadine was an absolute pleasure to work with - friendly, professional and always quick to respond. Using WhatsApp instead of email made an already very quick turnaround even quicker and more efficient. I really enjoyed working with Nadine as she made the process as simple, easy and stress free as possible - even when it did get stressful!! Thank you Nadine.

Anna · 6 May 2025

Agent replied · 24 May 2025

Hi Anna, Thank you so much for your kind words. We are thrilled to hear that you had a positive experience. Wishing you all the best in your new home! Please let us know if we can be of any further help at all. Kind regards, Winkworth Tooting

5/5

Trustpilot

Fabian is great!

Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you

R · 7 May 2026

Agent replied · 27 May 2026

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.

5/5

Google

Beyond their expertise and professionalism, the Winkworth Tooting team was amicable and kind throughout the rental process. In particular, our agent Marika Otrebska was instrumental in giving us advice, answering our questions with in-depth explanations and putting us at ease even in the face of difficulties. Marika kept us informed every step of the way, from the time of property viewings right through the signing the tenancy and moving in. Thank you Marika, and to the rest of your team! Highly recommend. Update 19th July- thank you Zaira Zahid for being so swift in helping us resolve our issue. Despite being late on a Friday, Zaira answered the phone and efficiently within an hour had a contractor call us to help us resolve our issue. Thank you, we appreciate it!

Caitlin · 27 July 2024

Agent replied · 25 October 2024

Hi Caitlin, Thank you for your lovely review. It’s been a pleasure working with you. We hope you enjoy your new home and please let us know if we can be of any further help at all. Kind regards, Winkworth Tooting

5/5

Trustpilot

Highly recommend Aaron and the Winkworth team

I'm so glad I trusted Aaron and the Winkworth team to find a tenant for my home. Aaron knows the Queen's Park and Kensal Rise area inside out, and is extremely knowledgeable about tenancy regulations and contracts. He was responsive and proactive throughout, and often picked up the phone rather than relying on text, which made a stressful process feel calm and manageable. The wider team, Michael, Stanislava, Ayallah and Fabian, have been equally professional and quick to respond. A breath of fresh air compared with other estate agencies I've used. Highly recommended!

Mrs · 30 September 2026

5/5

Google

A massive thanks to Edward at Winkworth Tooting to helping us find, negotiate and buy our new home. We're now happily in, settled and grateful for the advice and assistance en route to completion.

Kevin · 16 January 2026

Agent replied · 17 April 2026

Hi Kevin, Thank you so much for your wonderful review, it’s been a pleasure working with you. Congratulations on your new home! Please let us know if we can be of any further help at all.

5/5

Google

We’ve been working with Winkworth Tooting for the past couple of years and their level of professionalism is always exceptional. It’s been a pleasure working with them all but particularly Garry Connor, Head of Property Management. As Electrical Contractors working closely with property managers across the board, Garry is always on hand to help with any issues for us as contractors, but also for the tenants which is vital in keeping everything working smoothly at all times. Thank you for all your hard work, Winkworth Tooting!

SheaWorks · 28 May 2024

Agent replied · 25 October 2024

Thank you for your kind review. We look forward to continuing working with you in the future. Kind regards, Winkworth Tooting

5/5

Google

My husband and I have had a great experience with Winkworth Tooting Bec. Its the first time we have rented a property. The team has been incredibly helpful and professional throughout. A special mention to the maintenance team, they’ve been responsive and efficient whenever I needed assistance and also the member of staff who handles the contracts made the whole process smooth and stress-free, which I really appreciated. The communication lines between myself and the agents were clear and they responded in a timely manner. Overall, excellent service and highly recommended!

Tasneem · 11 January 2026

Agent replied · 17 April 2026

Hi Tasneem, Thank you so much for taking the time to share this lovely review - we really appreciate your feedback. It’s been a pleasure working with you to rent a property. We look forward to continuing to work with you in the future.

5/5

Google

I've had terrible experiences with estate agents in the past, but Nadine and the Winkworth team have wiped away those terrible memories! She's been proactive, responsive and supportive throughout the process from end to end. I would recommend her to anyone I know selling a house soon

Laura · 11 September 2026

Agent replied · 11 October 2026

Hi Laura, Thank you so much for your wonderful review - we're pleased to hear you've had a positive experience working with us. Congratulations on the sale of your property; it's been great working with you, and please don't hesitate to get in touch if we can be of any further help.

5/5

Google

The team did a great job of marketing our property and found us a good first time buyers. When it got to crunch time on the exchange, Ed really stepped up to get the transaction across the line which was much appreciated. Thanks to Ed and the rest of the team for all their help!

Olivia · 11 July 2026

Agent replied · 11 October 2026

Thank you so much for your kind words. It was a pleasure working with you throughout the sale of your property. We're delighted that our marketing helped secure the right first-time buyers and that we were able to guide the transaction through to a successful completion. Ed and the team will be especially pleased to hear your feedback. We really appreciate your trust in us and wish you all the very best for the future. Thanks again! 😊

5/5

Google

Farah and the team were professional, helpful and went above and beyond to assist with the letting of our flat. Highly recommend.

Sam · 16 March 2026

Agent replied · 17 April 2026

Hi Sam, Thank you so much for leaving such a lovely review. We're delighted to hear that Farah and the team went above and beyond. It's been a pleasure working with you to let your flat and we look forward to continuing to work with you.

1/5

Google

We rented a property through this agency trough Alina and Farah and it was one of the worst experiences we’ve ever had. I strongly advise anyone considering renting from them to check the gas and electricity certificates carefully before moving in, as they are likely to be falsified. Both the Client Relations Team and the Property Redress Scheme seem to be acting in a corrupt and dishonest way. The whole process feels rigged, with no real accountability. I wouldn’t recommend dealing with them, it’s a complete waste of time. Even the director knows about what’s going on but chooses to ignore it. From day one, we had a broken boiler and a severe flea infestation throughout the property, none of which we were informed about before moving in. The agency’s response was simply, “Sorry, we didn’t expect this issue.” Unsafe and Unsanitary Conditions: five vans of rubbish and the shed was full of rats and foxes. When we reported these serious problems, the agency replied, “Sorry, it looks alright to us,” and claimed that “the landlord doesn’t have the money.” Be careful as well once they say that they have a copy of your keys and can come to “check” or “inspect” the property, they take photographs throughout the whole house unrelated to any maintenance issue and don’t even inform you. So if you’re not at home, you wouldn’t even know about it. The conditions we were subjected to, living with fleas, rubbish, and rodent infestations for months, while dealing with negligence and disrespect from the team were deeply distressing and do not reflect the responsibilities of a regulated lettings agency.

Veta · 11 December 2025

Agent replied · 17 April 2026

We are sorry to hear that you’ve experienced maintenance issues during your tenancy and how frustrating this must have been. We would like to confirm that all of your points have previously been reviewed by Winkworth’s official complaints team and independently assessed by the Property Redress Scheme, both of whom confirmed that the issues were managed appropriately and in line with professional standards. We appreciate your feedback and regret that you remain dissatisfied with your experience. We continually review our processes to ensure we deliver the highest level of service to all our tenants. If you would like to discuss this further, please feel free to contact our Director, Alina Bouargalne, directly on 020 8767 5221.

5/5

Google

We have been working alongside Hadia Mahnavi for a year now and amongst all of the agencies we have worked with she is hands down the most proactive and competent property manager we have had the pleasure of working with. Her problem solving ability along with her famous ''no such thing as problems only solutions'' mentality is a testament to her dedication to giving her landlord the best customer care. if I could give 6 stars I would and she is a credit to the Winkworth brand and agency.

APD · 11 December 2025

Agent replied · 17 April 2026

Thank you so much for taking the time to share this wonderful review. She’s a great asset to the Winkworth team! We look forward to continuing working with you in the future.

5/5

Trustpilot

Very positive experience

Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.

Anna · 2 December 2024

Agent replied · 23 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Google

I found the team at Tooting really professional and did an amazing job with my house sale from my first meeting with Angelo I felt relaxed and comfortable that he understood what we wanted from our sale and took the time to get to know us, Tom and Conner came round and looked at the property to get an understanding so they could discuss with prospective clients they were extremely friendly and easy to talk to Conner was my contact after an offer was made within a week he was always accessible for any questions and worked for us to get the sale over the line would thoroughly recommend them.

Lisa · 10 January 2024

Agent replied · 9 January 2025

Hi Lisa, Thank you for your kind review. It’s been a pleasure working with you. We hope you enjoy your new home and please let us know if we can be of any further help at all. Kind regards, Winkworth Tooting

5/5

Google

We have been working as contractors with Mohammed at Winkworth Tooting for several years, and the experience has consistently been excellent. Mohammed and the entire Tooting team are thorough, organised, and clear in their communication, which means every job runs smoothly from start to finish. Mohammed conducts himself with real professionalism, and the high standards he sets are reflected across the whole team. Highly recommend!

Amalia · 16 March 2026

Agent replied · 17 April 2026

Hi Amalia, Thank you for such a generous review. It has been a pleasure working with you over the years and we look forward to continuing our work together.

5/5

Google

We've had the pleasure of working with Winkworth Tooting for a number of years. Garry and the property management team are responsive, organised, and make ours and our contractors lives easy. Sometimes all you need in this industry is a friendly, competent voice on the other end of the phone, and Garry is just that. We at Hinch PM hope to continue providing our services to the Tooting branch for many years to come.

Matt · 28 April 2024

Agent replied · 25 October 2024

Thank you for your kind review. We look forward to continuing working with you in the future. Kind regards, Winkworth Tooting

1/5

Google

We rented a property through this agency, and it was one of the worst experiences we’ve ever had. I strongly advise anyone considering renting from them to check the gas and electricity certificates carefully before moving in, as they are likely to be falsified. Both the Client Relations Team and the Property Redress Scheme seem to be acting in a corrupt and dishonest way. The whole process feels rigged, with no real accountability. I wouldn’t recommend dealing with them, it’s a complete waste of time. Even the director knows about what’s going on but chooses to ignore it. From day one, we had a broken boiler and a severe flea infestation throughout the property, none of which we were informed about before moving in. The agency’s response was simply, “Sorry, we didn’t expect this issue.” Unsafe and Unsanitary Conditions: five vans of rubbish and the shed was full of rats and foxes. When we reported these serious problems, the agency replied, “Sorry, it looks alright to us,” and claimed that “the landlord doesn’t have the money.” Be careful as well once they say that they have a copy of your keys and can come to “check” or “inspect” the property, they take photographs throughout the whole house unrelated to any maintenance issue and don’t even inform you. So if you’re not at home, you wouldn’t even know about it. The conditions we were subjected to, living with fleas, rubbish, and rodent infestations for months, while dealing with negligence and disrespect from the team were deeply distressing and do not reflect the responsibilities of a regulated lettings agency.

Mihai · 3 November 2025

Agent replied · 10 November 2025

We are sorry to hear that you’ve experienced maintenance issues during your tenancy and how frustrating this must have been. We would like to confirm that all of your points have previously been reviewed by Winkworth’s official complaints team and independently assessed by the Property Redress Scheme, both of whom confirmed that the issues were managed appropriately and in line with professional standards. We appreciate your feedback and regret that you remain dissatisfied with your experience. We continually review our processes to ensure we deliver the highest level of service to all our tenants. If you would like to discuss this further, please feel free to contact our Director, Alina Bouargalne, directly on 020 8767 5221.

5/5

Trustpilot

A great team to deal with

Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.

Mr · 7 September 2026

5/5

Google

Stephen was very helpful and professional and kept us up to date with everything that was going on during the long and sometimes complicated process of selling! Highly recommended and wish him all the best for the future

Julia · 18 August 2025

Agent replied · 8 September 2025

Hi Julia, Thank you so much for your lovely review. It was a pleasure assisting you with the sale of your property. Please let us know if we can be of any further help at all.

1/5

Trustpilot

Made me pay for postage

They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter

Lauren · 4 March 2026

Agent replied · 27 May 2026

At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.

5/5

Trustpilot

Thank you Winkworth

Beyond their expertise and professionalism, the Winkworth Tooting team was amicable and kind throughout the rental process. In particular, our agent Marika Otrebska was instrumental in giving us advice, answering our questions with in-depth explanations and putting us at ease even in the face of difficulties. Marika kept us informed every step of the way, from the time of property viewings right through the signing the tenancy and moving in. Thank you Marika, and to the rest of your team! Highly recommend.

Caitlin · 25 October 2023

Agent replied · 23 October 2024

Thank you so much for your kind words, Caitlin. We really appreciate you taking the time out to share your experience with us, and we agree, Marika is truly a gem to have on our team! We look forward to working with you again in the future!

1/5

Trustpilot

Very rude agent

Very rude agent, i think their name is Maggie. Was very unhelpful and rude. My mother confirmed the viewing and provided her phone number but the agent failed to even call. Called later and belittled my mother while being snarky.

Diana · 22 August 2026

Agent replied · 24 September 2026

Good morning, We are sorry to hear that you have had a bad experience with Winkworth. I am afraid I cannot find you on our system. Please advise what office you booked the viewing with ?

5/5

Trustpilot

Deborah did a great job with the…

Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.

Jon · 6 March 2026

Agent replied · 23 October 2024

Thank you so much for taking the time to leave an excellent rating Jon. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Trustpilot

Lauren Douglas (Winkworth Shorditch)…

Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.

SM · 23 May 2026

Agent replied · 24 June 2026

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team! We look forward to working with you again in the future!

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