Martin & Co London Riverside reviews in Wandsworth

★★★★★ 1/5

Trustpilot

Dishonest especially DM who…

Dishonest especially DM who really just about sums up why people dislike estate agents.If you are renting from these guys then be careful when trying to move out. They were given one months notice in advance, I emailed DM to confirm no more payment would be taken. He replied yes moving out date would be 17th. My brother moved out of the flat then they said that actually he gave his notice 3 days late. He dated it the 20th and although had moved out on the 17th they now want another months rent. I even emailed DM before the 17th to confirm they would collect the keys. He didn't reply as he is oily and slippery, he happily took the keys before telling us we had a month left and now wont give the keys back.Think twice before renting from this lot.

Lego · 27 September 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs.

The worst letting agency I have ever encountered. The property I am currently renting is in poor condition. I am constantly reporting issues, none of which have been dealt with yet. The latest issue, is a faulty boiler, it's a weekend and I've had to have my gas cut off. Toxic gases have been leaking in my bedroom every time the boiler is on. This could have been avoided if the gas safety certificate was up to date. Martin & Co are completely uncontactable at the weekend and the gas people have had to report them. It is totally unacceptable, I have a 3 year old at home. We've also been waiting over a week to get a wasp nest removed. They don't seem to be bothered about that at all. The property is a death trap and once the agreement is over, we shall be moving on which is a shame as we are good tenants.

Natalie · 25 September 2022

★★★★★ 1/5

Trustpilot

Very Bad Experience.. Avoid them.

I took their letting services and my experience in area of amount they charge, quality of documentation, attention on complaint to repairs and interaction for day to day services was very poor.There were many instances where documentation was not prepared as per decision and guidelines.I had to dedicate my precious hours (not minutes) to review agreement and reflecting mistakes. It happened several times not once.I would suggest anyone to avoid them based on my year long experience with them.

Parry · 27 July 2019

★★★★★ 1/5

Trustpilot

If I could give no stars I could

If I could give no stars I could. This is one of the worst agency I’ve ever had to deal with. The delay in responses from them and the tone of emails and messages they send is nothing short of a disgrace. We reported our boiler to be broken as we had no hot water and it took 2 weeks for someone to get sent out! When we first moved in during the lockdown period at the start of 2021, I was shocked to find that the master bedroom in the property had a leak from the en suite bathroom! This then took them over 3 weeks to sort out with the same issue happening again a couple of months later. They are now withholding our deposit and trying to charge us for issues that we’re out of our control. Disgrace.

EMAR · 16 September 2022

★★★★★ 1/5

Trustpilot

Very bad experience from the very first…

Very bad experience from the very first day.During the viewing we have been pushed to pay the fees, the argument was ` I have another viewing in next 20 mins, so you may want to pay it ASAP`. We couldn`t even see the property and all its features, cause she was in such a rush...After we moved in, we noticed that some furnishing was in bad condition ( could not seen it before as the previous tenant stuff was still in during the viewing), after them ignoring our emails , we went to the office and being told the furnishing was like this originally and it is how its patterned ( It was stained with coffee) ? Do they really think people are this stupid, or are they maybe?Another incident happened when we asked if we can have the walls repainted, as they promised the apartment will be refreshed to the highest standard. (Walls were stained, just like the sofa bed, I was wondering if it is patterned as well?)They never got them done, along with other things that were either faulty or in bad condition. (they just fixed the washing machine, and then it broke again after 2 days. Great service isn`t it? )We are moving out soon, I will probably have to call the solicitor cause these incompetent people will try to steal all our deposit.(Despite the apartment being in better condition than at the beginning.)Overall:Appalling serviceDisgusting approach to the customerInadequate responses (if any)Shame, shame, shame they are not worth the penny and pricing themselves like they are top of the tops.

Caroline · 21 December 2018

★★★★★ 5/5

Trustpilot

Moved into my new house

Moved into my new house. Application process was fast and simple. Huge thanks to Ellie and Cai for all their help!

Nial · 22 March 2025

★★★★★ 5/5

Trustpilot

Excellent Service

As first time buyers, Martin & Co made the process of buying our first property smooth and hassle-free. They were good at keeping us updated and were very helpful. Shannon was quick to provide us with multiple property details that matched our requirements on the first day we contacted her. We started looking back in April and now pick up the keys to our new home tomorrow - we can't believe how quick and efficient the service has been! I will definitely be recommending.

Beth · 12 July 2018

★★★★★ 1/5

Trustpilot

PLEASE I beg you do not use this…

PLEASE I beg you do not use this company. The company has actually tried to remove my comment.. I have never in my life dealt with such unprofessional, rude, and, condescending people. From the start to the end of the tenancy it was a nightmare. The house wasn’t cleaned at all. I literally had peoples toe nail clippings and hair still in the draws, floor and, rubbish still in the bin.. the list could go on in the house.. there was food still left on the walls from the last tenants and, even found a used syringe under the sofa. The house was vile. We had to deep clean before unpacking. We had no WiFi for a month due to them not able to organise anything. We had no working microwave, oven which was falling a part when first moved in. We used our own microwave, toaster and, kettle as they were so disgusting. We had large amounts of glass and old cigarettes all over the garden. I was told the house was ‘professionally cleaned’ When ‘professional’ people would come to the house they would come into the house without knocking, even into my bedroom when I was asleep… We also had a case where they come and left the door wide open and unlocked with no one in. Honestly the list could go on. They are now trying to charge us over 1000 pounds for damages and cleaning cost!? We honestly kept this house spotless and we’ll respected. So we can’t believe it. Please don’t use. They are horrible people and this company needs to be looked into. To try take away peoples hard working money on unfair and untrue claims is so wrong.* I have spoke with your team and sent many emails with all the issues. I have sent pictures and complained with proper evidence. AGAIN why so rude.. you are only showing yourself up even more. Please check first before attacking someone. YOUR company is 2 stars with over 70% poor reviews! You tried to take my review down and I got it back up with PROOF.

Nola · 10 August 2022

★★★★★ 5/5

Google

Hannah was so very helpful and professional, for us, setting the standard others should aspire to. We would highly recommend Martin & Co. for an efficient and honest experience. 5*

Mark · 25 October 2022

★★★★★ 5/5

Trustpilot

Stree free sale.

Purchase a house through the Staines office. Lynn Parramore, who dealt with the process from start to completion. I found her very profession and helpful with nothing being to much trouble for her.Thank you Lynn

John · 17 March 2022

★★★★★ 5/5

Trustpilot

Brilliant service

I am very happy with the help I have received from Craig, From the chorlton branch. He has been assisting me with my process of moving into my new property. The help he has given me through this process has been exceptional, he has gone above and beyond and really done what he can to make this easier for me. he is also very prompt at answering emails and telephone calls. I am very grateful for all the help I have received and feel confident that if I have any concerns or queries in the future, they will be assisted effectively and efficiently.

Jodie · 1 August 2022

★★★★★ 1/5

Trustpilot

Underhand tactics to drive up prices

Took annual leave to try and see as many properties as I could in one day. Ended up getting nothing but rushed group bookings all day. Group bookings by themselves are never great because you have anywhere from 4 to 8 other people traipsing through the house at the same time as you are while you are all trying to visualise where your stuff will fit in while queuing up to peek in each room. However I genuinely believe the group booking tactic is done deliberately to incite a bidding war. During the viewings I am told nearly every place "the sales guys" have offers waiting to go to the landlord then at the end of the day when you phone the office to enquire about the property you get told "We have received various offers already and ______ is expecting to go above asking price. Please put forward your best and final offer to improve your chances of securing the property.". The next day you get told you have been outbid so you ask about the second place and once again you are asked to make your best strongest bid first? Call me old fashioned but if I see a place advertised and I take a day of annual leave to see a place a) I am expecting to see it properly one on one and b) I am expecting to pay the advertised price as that is what I have weighed up when comparing locations, number of rooms and house spec. I would personally stay away. I am yet to hear of another letting agent holding offers intentionally, encouraging people to outbid each other and (especially during covid) do group bookings.

Shared · 19 July 2022

★★★★★ 5/5

Trustpilot

I used Martin & Co to find me a rental…

I used Martin & Co to find me a rental property while waiting for my house purchase to complete. Mia was both friendly and extremely helpful and I would recommend her services to anyone.

Daniel · 8 April 2022

★★★★★ 1/5

Trustpilot

No wonder you just have 2*s on here

No wonder you just have 2*s on here. A plumber came round to fix a problem in our next door neighbours property involving a leak... They turned off an outdoor stopcock which serves our property leaving us with a one year old who we cannot give any water, a bath, we cannot use the toilet etc. Your agents said they were sending a plumber round within an hour - still waiting hours later. Rang the emergency number and no response. Awful. Do not use them!

Megan · 27 September 2024

★★★★★ 1/5

Trustpilot

Fraud Company

Fraud Company! Please don't be misled by the positive reviews below; most of them seem to be written by their own people. If you want to save your money, time, and energy, stay away from this company. They are only interested in taking money from people while providing zero customer service or assistance with any issues you raise.I'd like to highlight a few individuals who have been of absolutely no help and perfectly represent the company's poor practices:Nisha Patel, Property Manager, Shanti Bailey, Head of Property, Kate NG, Property Manager, Sarah Louise, Pre-tenancy Manager, Deepa Sohal, DirectorThese people will tell you that they cannot assist you with anything. They are just here to steal your money. Avoid this company at all costs.We made a mistake by choosing this company to rent an apartment. After all the issues we've experienced, we are still waiting to get our deposit back. As usual, we're receiving nothing but excuses for more deductions and delays. Do yourself a favor and stay away from this company and its people.

RAKSHA · 11 September 2024

★★★★★ 1/5

Trustpilot

Martin and Co Stockport

This letting agency is an absolute disgrace. I was left with no water and heating for TWO MONTHS in the middle of winter due to a broken boiler. Despite reporting the issue repeatedly, their only advice was to "boil a kettle", as if that could replace proper heating and hot water.Their negligence led to a leak in the bedroom, which then triggered my carbon monoxide alarm. This alarm, which I had to purchase myself, quite literally saved my life, as it resulted in the gas supply being shut off to prevent further danger. Without it, I might not be here to write this review!To add insult to injury, I had to pay out of my own pocket to move my belongings while repairs were carried out, and was forced to sleep in the lounge. The bedroom was unusable due to the leaks and damage.This agency clearly has no regard for the safety or well-being of their tenants. I would not recommend them to anyone. Their incompetence and disregard for basic human needs and safety are beyond unacceptable. Steer clear for your own safety!

Aliesha · 6 September 2024

★★★★★ 1/5

Trustpilot

I would give it a 0 if I could

I would give it a 0 if I could, the staff at this estate agency are appalling, not only did they cancel my viewing and didnt bother telling me until I rang them on the day as I was waiting outside the property! I got no apology, I was told that I’d get a call back and never did it’s been a few weeks so I rang them back and the guy didn’t even introduce the company name he went ‘hello’ like it’s a personal family member he’s speaking too, then asked my number because I rang on a no caller number and told me the property isn’t available when it’s still online. The worst part was I then received 3 unknown calls right after the call ended, when I have never received an unknown call in the 2 years of having this number as no one has my number, so I’m 99% sure it’s the agent that I spoke to as he took my number and decided to ring me and be on mute. How disgusting and unprofessional!

Zee · 31 August 2024

★★★★★ 5/5

Google

Jem was an absolute star helping us find our new home! Gave us a an excellent viewing with great knowledge of the property and has continued to help with any queries we’ve had since

Lucia · 26 July 2024

★★★★★ 1/5

Trustpilot

OUR HOUSE IS FLOODING THE KITCHEN

OUR HOUSE IS FLOODING THE KITCHEN NO HEATED WATER FOR A WEEK OUR FIRST NIGHT HERE I AM APAULED

Mrs · 8 June 2026

★★★★★ 1/5

Trustpilot

Very rude people .

Very rude people .. I tried to book a viewing and the person of the phone was getting frustrated that I wanted to book two viewings .. they put me on hold and hung up on me , I had to call back regarding the viewing after being interrogated about my salary. Person on the phone said “ listen let’s cut to the chase can you afford it or not “ to which I said yes I tried saying this multiple times .To which he said I have 20 years experience so I beg to differ .. really terrible .

Leandar · 23 August 2024

★★★★★ 1/5

Trustpilot

*** avoid at all cost ***

*** avoid at all cost *** I would give no stars if possible My experience is with the pontefract branchThe staff call for late payments before the due date, tell lies and try to steal deposits. They are extremely rude and will only answer the phone if it’s regarding payments. Will refuse to speak if it’s regarding issues. They leave maintenance Issue for months and refuse to send anyone. They use old photos to submit to deposit schemes. They show up to houses unannounced and try to make tenants pay for issues that the landlord is liable for.

Tia · 13 August 2024

★★★★★ 1/5

Trustpilot

I rang Martin and co for the second…

I rang Martin and co for the second time for a viewing on a property I was interested in. The lady on the phone asked me what my situation was. I explained that I already owned a property on the street and would probably look at selling it. Ten minutes later I get a call from another woman telling me if I’m not in a position to move they can’t grant me a viewing. Didn’t even bother to ask , just assumed I had to sell to buy ! What a way to treat people, disgusting as I had the cash !!

Nicholas · 9 August 2024

★★★★★ 4/5

Trustpilot

So far …… everything has gone smoothly

So far …… everything has gone smoothly. Abi Rosser has been very patient and helpful throughout. Can’t recommend her highly enough. Just about to start renting tomorrow so we will see how everything else goes !

Marny · 29 May 2024

★★★★★ 5/5

Trustpilot

Martin &Co…Letting Agent

I have been a Landlord with Martin &Co since they took over from County Rentals having been with CR for a good number of years. My person of contact has always been Pauline with both firms and I always found her very obliging going out of her way to be helpful.As a letting agent Martin and Co have always been very professional in there approach and I would recommend them to anyone in need of a letting agent

MR · 13 May 2022