Martin & Co London Riverside reviews in Wandsworth

★★★★★ 5/5

Trustpilot

Fantastic team

Fantastic team, they helped me în any issue,from start to finish, I want to thank to Michael and Kim , I felt safe to have them as a letting agency, very prompt and professionals. Thank you

Carmen · 29 July 2022

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USE. We went through Matthew Knight, we viewed a property on the Sunday out a deposit down and signed Terms of business on the Monday and got an email from him on Wednesday saying he was returning our deposit due to use not committing. After calling to discuss further this was due to me not wanting to hand my notice in on my current property until I had a signed contract. He tried to force us to continue to do so. They wanted us in by Jan 31st I asked if it was possible to have everything done with the Xmas period etc they said no. I asked if they have made the landlord aware that the move in date might change and then according to Matthew the landlord said they wouldn’t wait and the property would of been empty too long even though it would of only been available from Jan 9th. Turns out they had someone in the background that they wanted in the property rather than the landlord. Utterly disgusting way to treat people especially when a young family is involved.

Katie · 23 December 2022

★★★★★ 1/5

Trustpilot

USE WITH CAUTION

What a rubbish company. Rented with them for 3 years. Then no assistants to find alternative accom lived in black mould in 2 bedrooms lounge and dining room for the 3 years and did not sort. Things were so bad with the lack of care we got environmental health involved that imposed a survey ect. Inspection every 6 months. New manager in gosport Was worse as staff kept going sick and leaving. And did not care about his tenants. We are with a different company now and completely different and more trusting. We will never use this company again. On checkout we had receipts proving contract requirements were adhered to. Was taken to the tribunal and we won. THEY DON'T CARE they are so bad even the landlord sold the house with a different company.......

Graeme · 29 February 2020

★★★★★ 1/5

Trustpilot

look into this $hit house before…

Please look into this $hit house before you rent from them. As you can see by the majority of bad reviews, they’re useless! They rent out properties full of mould and will ignore your emails and calls for months about it. They can lie all they want about not knowing about it too but you can literally see on the windowsills that they’ve painted over mold in the past, it literally shows under the paint in clear view! You’d think in the light of the story in regards to the poor young boy who sadly lost his life to mold issues they’d be running at every opportunity to sort out every mold and or damp issue, but they still don’t care. It doesn’t matter if you have children either they could not give a single $hit. I can’t even begin to list the amount of problems wrong with their property but it needs sorting and they need SHUTTING DOWN FOR GOOD. Ive taken photographic proof of everything and will be sending them over to the papers and the MP along with a long letter.

Kay · 15 December 2022

★★★★★ 1/5

Trustpilot

Its not your dream home if its with Martin and Co!

Martin and Co is the single worst estate agent I have ever know, I am begging you please do not use them. I rented a house with them for 9 months and it’s the worst experience I’ve ever had with an estate agents (I‘ve lives in 8 different rented houses before this one!!) despite asking ten separate times they refused to get me any access to contact my own land lord and they even told me he would visit one day and never turned up, I never once got to speak to him. I had unbelievable maintenance issues including but not limited to: lights with no fittings, a cellar that wasn’t sealed and caused a gale to blow through the whole house, damp like you wouldn’t believe, and a shower that leaked so aggressively it was causing damage to the infrastructure of the house, I emailed about all of these and they refused to fix them, I put in formal notice to their website that they needed fixing and they refused to acknowledge them. By the time I left the house wasn’t fit to live in and despite knowing this they moved someone new in within two weeks of me leaving. I also had issues that they kept calling me while I was at work despite repeatedly telling them not to. And is that the worst? Not by a long shot! The worst by far is one of the people who works there, a man by the name Lee who was the most disgustingly disrespectful person I have ever know, I don’t know how he ever got hired! Refusing to respond to emails, lying about maintenance (as if I wasn’t living in the house and knew what was wrong with it!), being rude and speaking down to me, hanging up the phone! The whole shebang! And now, after another staff member doing an inspection of the property upon me leaving it and agreeing it was completely fine, they’re trying to take nearly £200 of my deposit from me just for the sake of it. PLEASE, PLEASE SAVE YOURSELF AND DO NOT GO WITH MARTIN AND CO!!

Benjamin · 1 February 2020

★★★★★ 1/5

Trustpilot

Poor experience

We never had a single issue with this agency for three whole years. Regular property inspections were carried out every six months, we kept the house in good condition, paid rent on time without fail, and thoroughly cleaned the property the day before returning the keys.

Samantha · 16 December 2025

★★★★★ 1/5

Trustpilot

BUYER BEWARE

BUYER BEWARE! If you are looking to purchase a property with Martin & Co - Leamington and Warwick branchThe listing we viewed for a freehold property we were interested in was misleading and did not contain key information, information that had we had known prior to viewing would have resulted in looking elsewhere. We were mislead on key property details and key information regarding the involvement of a management company and service charges associated with the property...we had to pay a solicitor to find these things out ...all of which should have been included in the listing.There was no ownership of the misleading listing, it was always the fault of another party...which was interesting as the only "professional" involved was the agent.

Richard · 21 December 2019

★★★★★ 1/5

Trustpilot

Check contracts

I personally would not deal with Martin and Co again i'll briefly highlight the below ;- Have pets on application however Landlord was not informed - Breach contract - Will not come back to you when you have a complaint about service/contract breach unless you chase - Director is quite sassy (I won't lie I enjoyed this however pretty bad ethics if you don't enjoy this) - Didn't inform landlord of any changes- Blindly agree unless they have a problem- Force you into fixed term contracts for the first year.

Michael · 11 December 2019

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID this agency

AVOID AVOID AVOID this agency. it tooks 2 weeks trying to rent a room in sharehouse It s very difficult to reach them by email or phone. They changed 3 times the hour and the day of the appointement to view the room. I immediately booked this room as I had already lived there for 3 years. they did not wanted to rent it to me. they didn't want to do a virtual view like the previous nice landlord had done due to my disability. I have insisted a lot to have this room which had all the criteria for my disability. I did everything they resquested. I wasted a lot of time and money. After two weeks they said they have choosen someone else.I think the agency did not want to rent me the room because of my disability. they give a very bad image of English agencies. To avoid. Unprofessional, inhuman, bad customer service.

Aurélie · 20 November 2022

★★★★★ 1/5

Trustpilot

If I could give access minus I would

If I could give access minus I would! Totally unprofessional letting agents even the lettings negotiator Sara is useless. Turned up for a viewing that had taken 3 weeks to organise as the estate agents blamed the current tenants were not letting prospective tenants view the property. We were made to queue up like a bus queue outside in drizzly rain to view the property. We arrived on time and waited 15 mins then left as no co-ordination in viewing and no sign of even Sara the lettings negotiator who was clearly there as we saw her little company car. Going on previous reviews it looks like we may have had a lucky escape! M

Mrs · 12 October 2019

★★★★★ 1/5

Trustpilot

I lived in a Martin and Co property for…

I lived in a Martin and Co property for just under 4 years and while they left me alone to get on with life, they also did not respond to my queries, calls or return of deposit request.After speaking with the landlord many times, as the office was unresponsive, he advised me he was paying for a managed service, yet carried out property repairs directly.Martin and Co stopped carrying out property inspections a number of years ago, yet my landlord informed me they have still been charging him, quarterly.I vacated the property 5 weeks ago and have yet to receive replies to my request for the return of my deposit. I'm now forced to go down the Tenant Statutory Declaration route, despite speaking directly with the landlord who said the funds should have been released.From what I hear, landlords and tenants are being let down by Dave and his team.Thankfully I am out of the rental market now, if I ever find myself looking for a rental property, it most certainly won't be through Martin and Co.

Jemma · 1 October 2019

★★★★★ 1/5

Trustpilot

Unbelievable.

Awful service from the beginning. House was an absolute mess when we moved in, took pictures and was told, it’s all just wear and tear and to fix it myself if I want. Trying to get them to fix maintenance issues was like trying to pull teeth. “Can you send us a picture of your constant leaking tap?” “Can you try and fix the washing machine yourself?” Then we had a serious leak with our hot water boiler and sent a video. “So how quick is that bowl being filled?” No consideration that there’s live wires around it. No sense of urgency. Then the washing machine breaks for the 2nd time a few weeks before our tenancy ends, contractor confirms we need a whole new washing machine, don’t bother getting one because we will be moving out so they’d rather wait for the new tenant. 3weeks without a washing machine and a 10month old baby, again, didn’t care. Then, the cherry on the cake...hand in the keys, new tenant has moved in and still didn’t have our deposit. 10 phone calls, numerous emails no reply. Then FINALLY almost one month after we moved out they give us our deposit. Absolutely useless. Stay well clear of this agency, estate agents are supposed to make things easier, this one just made more problems. The attitude on some of the staff is disgusting...I’m not asking for a new washing ma home out of your own salary! Steer well clear!

Jenna · 16 September 2019

★★★★★ 1/5

Trustpilot

This the most useless…

This must be the most ineffective estate agents in the United Kingdom. I recently rented a property listed by them in Smethwick and regret it deeply just 2 days after moving in, oh yes! During the viewing, I expressed some worries about the property's condition and the agent assured me that all issues would be rectified before handing over the keys to me. However, upon moving in, I discovered that not only were my concerns ignored, but the agent (Amelia Brady) handling the references informed the landlord that there were no documented problems, which clearly contradicts the truth. I was advised by her to address any maintenance issues directly with the landlord, but she relayed a different message to the landlord lol. I should have conducted another inspection before making any payments. I have sent images to both parties, and if my concerns remain unattended, I will escalate the matter. Be cautious of this estate agent, as they prioritize profit over customer satisfaction, hence their poor reputation.

Mr · 10 November 2024

★★★★★ 5/5

Google

This was a complicated sale with a tenant protected by Covid legislation from landlord exercising AST break clause when a buyer appeared who wanted vacant possession. The delicacy of the situation was exacerbated by the tenant's ransom demand (£10k!) to leave prematurely, but in accordance with AST break-clause, to allow the sale to proceed. Both Che and Dominik handled the situation professionally and ably, pacifying and keeping the buyer onboard while handling the tenant with kid gloves to ensure his removal at the end of the AST without ransom - even though HMG legislation and extended S21 notice would've given him yet another month! In the result, a successful sale and happy rehoused tenant whose attempt to exploit his windfall position was frustrated by good estate agent-ing by the very professional M&Co team, imHo! Well done!

Mio · 25 October 2022

★★★★★ 5/5

Google

Really impressed with the service at Martin and Co Riverside, as I have recently purchased a riverside property through them, having been looking for a while. I think they have a very commercial and realistic understanding of clients and the marketplace, and in my case I felt very much as if they were looking after the purchaser and the vendor equally. As a result I am putting a property on the market for sale with them, and would not hesitate to recommend them in the future.

Gill · 25 October 2022

★★★★★ 5/5

Google

I have found Martin & Co during a quite busy time for me and I was very particular about the flat I was searching with my partner. How lucky we were to find Martin & Co. London definitely needs more agents like them! Most of the time I was in touch with Che. He was very helpful both in terms of finding the flat and also with arranging the move-in. He has taken an impartial role while negotiating the details with the Landlord and advised both us and the Landlord on arranging a reasonable price and in terms of which furniture to keep and which ones to move away. He was always very kind, professional and always got back to us when needed. It has been over 2 weeks now since we moved in and we are very thankful for him to making everything very smooth for us.PositiveResponsiveness, Quality, Professionalism, Value

Batuhan · 25 October 2022

★★★★★ 5/5

Google

Louise is a wonderful property manager. She was very responsive and made our move in process very smooth.

Life · 10 May 2025

★★★★★ 1/5

Trustpilot

Rented a property via Martyn and…

Rented a property via Martyn and co-from the beginning I should’ve known there would be problems as I never received any call backs, never answered the phone and had to chase six times and finally once I receive the keys had numerous issues and had to chase yet again only for it to be resolved by myself, as I couldn’t wait any longer. today was the last straw as the letting agency Martin & co -have let them self into my property three times without notice or prior warning. This is harassment and I will be taking legal advice.

Anthony · 18 October 2022

★★★★★ 1/5

Trustpilot

Bunch of cowboys!!!

Took ages to get the flat ready and were rude to me every time I phoned for an update. Further delayed by the flat the flat had to be professionally cleaned as was left in a complete mess. Turned up pretty much unannounced to do flat inspections. The first time they told me they had emailed me- well I don’t check my emails ever as get lots of junk mail. And I didn’t reply to the email either. I told them, next time please phone me - they didn’t. Just showed up out of the blue whenever they felt like it. Even if they wanted to communicate by email- fine, but expect a reply to say yes or no either way. When I moved out I had the flat professionally cleaned, as that was the condition I got it. There was a bit of residue on the cooker from when I cleaned, which must have developed after I left, but the place was in a better state than when I moved in and the cooker hadn’t been properly cleaned. They made me go back to fix it. Blamed me for a window that had come off its hinges too- got my Dad to fix that but it was wear and tear. Bunch of cowboys - rude and unprofessional, do not use!

Claire · 4 May 2019

★★★★★ 1/5

Trustpilot

If 0 stars were an option

If 0 stars were an option, it still wouldn’t of been low enough. Without a doubt the most incompetent estate agents on the planet. Landlord was allowed to continuously breach the tenancy by showing up and even spending the night at our shared house. Reported... nothing done. Had no cooker for 3 weeks, and when they did send their electrical contractor out, he broke the fridge freezer which lead to loss of food and still had no cooker. Show up when they feel like it, but fail to show when arranged! Horrendous customer service, plus breached data protection by giving out my phone number many times. Avoid at all costs

Lorna · 30 April 2019

★★★★★ 1/5

Trustpilot

Dishonest especially DM who…

Dishonest especially DM who really just about sums up why people dislike estate agents.If you are renting from these guys then be careful when trying to move out. They were given one months notice in advance, I emailed DM to confirm no more payment would be taken. He replied yes moving out date would be 17th. My brother moved out of the flat then they said that actually he gave his notice 3 days late. He dated it the 20th and although had moved out on the 17th they now want another months rent. I even emailed DM before the 17th to confirm they would collect the keys. He didn't reply as he is oily and slippery, he happily took the keys before telling us we had a month left and now wont give the keys back.Think twice before renting from this lot.

Lego · 27 September 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs.

The worst letting agency I have ever encountered. The property I am currently renting is in poor condition. I am constantly reporting issues, none of which have been dealt with yet. The latest issue, is a faulty boiler, it's a weekend and I've had to have my gas cut off. Toxic gases have been leaking in my bedroom every time the boiler is on. This could have been avoided if the gas safety certificate was up to date. Martin & Co are completely uncontactable at the weekend and the gas people have had to report them. It is totally unacceptable, I have a 3 year old at home. We've also been waiting over a week to get a wasp nest removed. They don't seem to be bothered about that at all. The property is a death trap and once the agreement is over, we shall be moving on which is a shame as we are good tenants.

Natalie · 25 September 2022

★★★★★ 1/5

Trustpilot

Very Bad Experience.. Avoid them.

I took their letting services and my experience in area of amount they charge, quality of documentation, attention on complaint to repairs and interaction for day to day services was very poor.There were many instances where documentation was not prepared as per decision and guidelines.I had to dedicate my precious hours (not minutes) to review agreement and reflecting mistakes. It happened several times not once.I would suggest anyone to avoid them based on my year long experience with them.

Parry · 27 July 2019

★★★★★ 1/5

Trustpilot

If I could give no stars I could

If I could give no stars I could. This is one of the worst agency I’ve ever had to deal with. The delay in responses from them and the tone of emails and messages they send is nothing short of a disgrace. We reported our boiler to be broken as we had no hot water and it took 2 weeks for someone to get sent out! When we first moved in during the lockdown period at the start of 2021, I was shocked to find that the master bedroom in the property had a leak from the en suite bathroom! This then took them over 3 weeks to sort out with the same issue happening again a couple of months later. They are now withholding our deposit and trying to charge us for issues that we’re out of our control. Disgrace.

EMAR · 16 September 2022