Trusted Agent profile · Wandsworth
★★★★★
1,079 reviews across 2 platforms
Unit 6B Compass, Riverside West, Smugglers Way, London, SW18 1DB, Wandsworth, SW18 1DB
Part of Martin & Co, see every office.
Martin & Co's office in Wandsworth, at Unit 6B Compass, is rated 2.6 out of 5 across 1,079 reviews on two platforms, including 229 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Martin & Co London Riverside hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleAs of today my overall experience with the agency has been smooth and my property manager Victoria was very kind and attentive! I would 100% recommend.PositiveResponsiveness, Professionalism
Really appreciate this.
1/5
TrustpilotAvoid renting with them.
Avoid renting with them.Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks after that the boiler broke down. I told them there is no hot water in the apartment but after a week they have done nothing and I am still with no hot water. When I meal them they reply with excuses saying they are tracking down the contractors to get an estimate or that they have contacted the landlord but got an out of office reply.Avoid Martin & Co at all cost, they don't care about you they just care about not upsetting the landlord.
5/5
TrustpilotA massive thankyou to Tui Donovan
A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)
1/5
TrustpilotAtrocious service
Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.
5/5
GoogleDominik has been proactive and instrumental in keeping the sale moving. We appreciate all the effort!!! We would highly recommend the agency for their efficient and friendly service. Joyce & Vincy
Thank you for taking the time to review!
1/5
Trustpiloti have genuinely had the worst…
i have genuinely had the worst experience with these estate agents. i have a property manager called natasha scott who is the most horrid, rude and vile person on earth. she deliberately does spiteful things like telling me the wrong date when my rent would be due or ignoring emails or even trying to sabotage my rent renewal and this has been going on for a year. please avoid this agency.
1/5
TrustpilotAVOID AT ALL COSTS!!!!
AVOID AT ALL COSTS!!!!! terrible customer service and they couldn't care less about the tenants and they don't seem to have a clue about tenancy laws and seem quite happy to breach tenancy agreements with no regards for anyones feelings or situation. I've had a lovely and peaceful 9 year tenancy until these morons took over and its now all stress and upset. So angry.
Hello Sarah, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotHorrible management!
We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.
5/5
TrustpilotFamily orientated company always…
Family orientated company always helpful in any circumstance brilliant company they have been more than helpful to me.Sylvettex.
5/5
GoogleI would like to express our heartfelt thanks to the professional sales and management team of Martin & Co. Thanks to Ché and Gracie for their great work being done on the sales part. Ché is really professional, supportive, attentive and responsive. He will solve all the problems in a fair and timely manner. I can say that Martin & Co. is one of the best agents in UK and I’ll definitely recommend Martin & Co. to anyone who needs professional advice on property sales and management.
1/5
TrustpilotLack of communication with me and with…
Lack of communication with me and with people trying to make offers.Very poor and confusing messages. I also had a message saying a customer has cancelled his viewing appointment as no longer interested.I did not know of this appointment and wonder if he's cancelled due to a lack of response from Purple bricks.I complain and ask for an explanation and not an apology - I just get an apology and no explanation.GET YOUR FINGER OUT ITS NOT GOOD ENOUGH
5/5
GoogleDominik is incredible, ditto his office. Could not rate him more highly - responsive, switched on, transparent and in a totally different league to peers at other firms.
Thanks Chloe!
5/5
GoogleDominik has been a pleasure to work with. He has been so very helpful and responsive to my needs. I will not hesitate to go back to Dominik in the future.
Thanks!
5/5
GoogleJem was great to deal with. Super responsive
5/5
GoogleFor anyone looking to sell or rent their properties in London, I would highly recommend to get in touch with Martin & Co and speaking to Mr. Che McDowell directly:) Although we haven’t met Che in-person before, he was always ready to answer all our queries over the phone and email - importantly, with patience. You know you are in good hands when you engage Che’s service, he was very professional, responsive and extremely helpful.
1/5
TrustpilotTerrible letting agent rude and racist…
Terrible letting agent rude and racist mouldy expensive tiny flats. I hope life treat you the same
1/5
TrustpilotDon’t go with them! We had a living nightmare
We asked them to fix the carpet which wasn’t secured properly but they never fixed it, the house had a damp problem and they were so rude about it, they hired someone to install vents which made the house freezing, the workmen said they had covers for them we could use for when it got cold and they never gave them to us. When we wanted to leave they made us pay an extra months rent (which they blagged with some fine print in the agreement and never really explained to us). So they say you’re on a rolling contract but when you want to leave they will charge you 2 months rent … When we left we cleaned the place to an inch of our lives and they are claiming that the fire alarm is missing, that we haven’t swept the chimney (which we have and we never used the fireplace) and they are saying they want to replace the carpet and we have to pay 300 out of our deposit for that. They are also really rude over the phone
1/5
TrustpilotNo hot water
We are currently waiting on hot water as our boiler has stopped working. This is day 2 and have made 3 phone calls so far to which we have been told the same thing, someone will call you back. Doesn’t look like we will have any today either. We can’t bath or shower, I have 4 children and am due today to have my 5th. As I was planning on a home birth and using the bath as pain relief I am now extremely anxious as to when I will go into labour. After doing my research I have found out that it is in fact a breach of the landlord and tenant act 1985 to be without heating or hot water for more than 48 hours and after this alternative accommodation should be found which by 4 o clock tomorrow I will be enforcing. Never had this problem before after over 10 years of renting.
Hi Rebecca, We're very sorry to hear this. Are you able to update your review to let us know which local Martin & Co office you rent through so that we can assist?
1/5
TrustpilotVery dirty bunch of crooks
Very dirty bunch of crooks . They ignored all calls for repairs. I had to arrange and pay for repairs myself. When I moved out they accused me of leaving the place a mess, although. it was not. Although repair manuals and printer etc. belonged to landlady, even then they asked me to pay for removal of those manuals and printer etc. They Will do anything to keep your deposits. Luckily I taken photographs when I moved in and when I moved out, to defend my deposit back. STAY AWAY FROM THIS BAD COMPANYYou reply, given below, is incorrect and misleading. SafeDeposit Scotland has already rejected your claim. Hope you do not make tenants fool, in future.please read other tenant's reviews at:www. allagents. co. uk/view-branch/martin-and-co/stirling/
We are disappointed to read this review in light of the rent arrears and damage to the property, and the fact that we didn't charge you for a failed appointment despite the keys being returned 3 days after the exit inspection was scheduled. Photographic evidence of additional electrical items left behind as well as damage to the sofa and very obvious cleaning requirements were submitted as part of the deposit dispute and as advised, the final decision and assessment on each of these points will be adjudicated on by Safe Deposit Scotland where tenants are given the opportunity to defend their position. If you have any further questions please feel free to contact us directly at the office. Kind regards, Martin & Co Stirling.
1/5
TrustpilotThey are hands down the worst company…
They are hands down the worst company you could ever rent from, I’ll be leaving them ASAP!Any issues with the flat will be totally ignored, the staff are vile people who have 0 care for the tenant or company as if they did then they wouldn’t act the way they do, cocky,rude and arrogant. ( I’m surprised of the lack of black eyes in the office, as if they acted like this in day to day life they would get laid out)I would suggest that everyone contacts the head office with these complaints failing that then go higher as this scumbag firm needs sorting out.When I moved into the flat it was filthy and I mean filthy, for example the shower was totally blocked with hair and gunk, so I rang up and complained and was told regardless of how dirty it was it had been professionally cleaned and to clean it myself if I wasn’t happy... lol.I could go on all day about the issues as there is a long list.Any issue I have asked to be resolved has been ignored and is still the way it is after complaining nearly 2 yrs ago.Save yourself hassle and go with someone else.
We're very sorry to hear that you haven't been happy with the experience with a Martin & Co office. If you could update your review to let us know which office you have been dealing with then we can investigate further.
1/5
TrustpilotThey will try to take your deposit with uncall for cost.
At the end of your term they will do their best for you not get your deposit back. They refused to any repairs in there for 2-and half years then 6 months to the term they start give you pressure to to what I have been asking for 2 years. They wrote in my DPS forms the house is finished but it was unfinished every thing was bought by me. Tell me to paint a kitchen for stain in the walls where the cooker was and they say is £195 main while the kitchen was bad roof and walls getting wet when it rains or winter time. They refused to do any work they only thing they do when complain a problem is to take fotos and do nothing about it. It took them 2years and 7 months to inset just a fun in the bathroom. Door lock were very bad promise to get them done after 1 and half years of waiting I decided to do it and the refused to refund me till now . I never recommend them for any one because if they can try and take a student deposit then they can do any thing. Due to the bad conditions of the house I now have a breathing problem. And am ready to go any length for my full deposit and if they don’t take care I will sue them for my health problems cause by bad condition of the house I was living in and I got all my evidence ready for them. Rubbish company
Thank you for taking the time to leave a review for your local Martin & Co office. We're sorry to read that you've been left unhappy with the experience.We've spoken to the local office and understand that the matter is currently going through the Dispute Resolution Service provided the DPS. The office have presented their evidence and are awaiting an outcome.If you have any questions feel free to contact the office directly.
1/5
TrustpilotIncredibly rude.
Incredibly rude.I had arranged a viewing for a flat in a different city to the one I currently live in. I had to travel an hour and a half via train. I missed my train by about 30 seconds, immediately text the agent that I was running half an hour late and was told it was no problem. Once I had gotten off the train I got on the bus to take me directly to the property. I text the agent letting them know I was about 10 minutes away and apologised for the delay. Again, I was told it was absolutely no problem and they were waiting for me at the property. I pulled my phone out of my pocket after 10 minutes as I was next to the property and noticed I had a text from the agent telling me that the viewing was cancelled due to me being late. The text was incredibly dismissive in tone and they refused to rebook my viewing for a later date due to me being late despite me constantly updating them and being told it's fine. I may have dodged a bullet. If the agent is so rude in regards to viewing I do not want to know how the agency itself will treat me.
Hi Leighton, Thank you for taking the time to leave some feedback for Martin & Co. We're sorry to see that you were left unhappy with the service, can you let us know which Martin & Co office you used?
1/5
TrustpilotQuestionable and Sketchy practices
You're only good for them while you keep paying. After it's just about the scamming scheme to rip you off. My case is a prime example of that.We've been with them for well over a year as tenants. Always paid on time, never had much of an issue apart from a few minor repairs that had to be done on the property after we moved in.We requested an early release of tenancy after finding out that my partner will be relocated due to a promotion. We signed for a renewal about a few days before finding this out. But we were still weeks before the actual renewal date, and were told: Since we signed it, there's nothing they can do.Early release was agreed by the landlord later.So we moved out and i took the property keys back to the office.Few things were taken off the deposit:- Washer/dryer - forgot to replace it (i got rid of the old when moving in, since we had ours and the one already in the property was a really old about 20years old unit)/according to them we "stole it", and they reported it to the police, so why the hell did we pay for it?/(note2: we did tell them about the washing machine, just forgot to replace it)(note3: they originally wanted me to pay for a brand new £365 washer/dryer, which is absolutely disgusting in light of the condition and age of the old one, propably worth about £50 at most)- about 2 days rent which was adjusted at the end of tenancy.( originally claimed that we haven't paid a months rent, even though we paid upfront for every month's)- Cleaning(fair enough, i only washed the carpets before moving out)- £150 for putting 3 electric radiators back onto walls(because they were in the way for our furniture, so took them off)Apart from the fair deductions, they did try to rip us off.About 2 weeks ago we had a viewing arranged to a property(with Martin&co), we really liked it, so decided to put in an application. I did mentioned the radiator stuff to the lettings negotiator, and in the end we paid in the £300 application fee.(Saturday Late afternoon)Monday the same Lettings Negotiator called me, and said that one of his colleagues was kind of bugging him to call me about it, and that they withdrew our application due to having issues with them before.Said that they will refund the application fee, and asked me to email my bank details so that he can pass it onto their accountant.After waiting a week, nothing happened, so i called them. I was then told that they won't refund my application fee, since it failed at the landlord reference.(note: i got a call in the morning after they opened, since the office is closed on Sunday, what referencing are we talking about? I think NONE)They kept making excuses why specific person can't take my calls. Even if they did, i was told they will call me later.(hardly ever happened)My thoughts?They failed to supply us with information after we moved out of the property. Because if i knew, that even after paying everything down to the last penny, they would never ever proceed our application due to claims, which i consider defamation, slander. I would've never used them in the first place.And i understand that you might think that this thing can be done to small people, especially if that is of foreign nationality, but you can't be more wrong.I will keep spreading the word amongst our friends, and on social media.Also worth noting, that even though we're talking about wasted time, and only £300. I worked hard for that money, i would never allow to let it go to waste like this, and will be making further steps in order to recover it, unless we can come to an agreement.
Hi David, Thank you for taking the time to leave a review of your local Martin & Co office. We're sorry to hear that you have been left unhappy with the experience. After having spoken to the owner of the office, we understand that you failed referencing checks due to arrears and damage concerning your previous rental property. Unfortunately referencing fees are non-refundable as the office still have to pay the referencing company for the work carried out. We understand that the office has spoken to you and explained this, however, if you have any further questions or require clarification please feel free to contact the office for more details.
1/5
TrustpilotRudest people I have ever dealt with
Rudest people I have ever dealt with. We rented an apartment through them for a year and I can honestly say it has been the most appalling customer service I have ever received. They only email when we are supposed to renew our contract and never reply to emails we send them with any questions or concerns. Every time I call the office, I am either being told that the appropriate person is not there and they will call me back, which they never do or that they will email me which they never do either. We had an issue with the fridge which we notified them about via email as requested and they never got back to us. They sent contractors with the new fridge after 1 week without letting us know, we realised we had a new fridge when we got home from work. Absolutely ridiculous! Difficult to deal with and only interested in your money. I will never use them again and advise anyone that is considering it to stay away, it's not worth the hassle.
Hi Corina, We're very sorry to read that you haven't been happy with the service received from a Martin & Co office. We take all complaints seriously so if you can update your review with information on which local office you used we can then speak to the office concerned to investigate further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Martin & Co London Riverside hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
