Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNoah and Ash from Marsh and Parsons were extremely helpful and professional through our whole sale. They were extremely efficient and without them I don’t think we would have gotten our sale over the line so quickly. Thanks so much guys!
Brendan · 10 July 2026
Agent replied · 10 October 2026
Dear Brendan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley
★★★★★ 5/5
TrustpilotDebbie has been an amazing agent for…
Debbie has been an amazing agent for us.
Pankaj · 6 March 2026
Agent replied · 20 March 2026
Dear Pankaj, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
★★★★★ 5/5
TrustpilotBrilliant Client Service
I've been renting out a single property for some time but I'm not a professional landlord. Recently I needed help working through the finances. Aklima (my Client Accountant) patiently walked me through everything and then generated all the documents I needed, on the spot. Everything was understood and in my inbox in a couple of minutes. What could have taken hours took a 2-minute call. Could not be happier!!!
Jenico · 11 January 2024
Agent replied · 23 October 2024
Dear Jenico, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent communication and build good relationships
M&P have always demonstrated excellent communication and as a landlord have been with them for many years. Most recently, Jordann has been particularly efficient and listened to my wishes and wants, suggesting an appropriate way forward and taking prompt and agreed action. This is fundamental when maintaining positive relationships between tenant and landlord, especially if there is a small hiccup along the way, which inevitably there will be!
Lorraine · 15 January 2024
Agent replied · 23 October 2024
Dear Lorraine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid if you value your sanity
Whether those responsible for property management at this company are comically incompetent or inhumanly cruel is anybody's guess. They have absolutely no regard for their contractual responsibilities, their tenants' safety, nor the state of their clients' properties. If you're a landlord who values their property stay well clear. If you're a prospective tenant who enjoys basic amenities such as running water and working electricity, avoid Mars and Parson's like the plague.
Matt · 10 October 2025
Agent replied · 23 October 2024
Dear Matt, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations
★★★★★ 5/5
TrustpilotWorking with estate agent Debbie Lewis for my rental flat
I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.
Liz · 27 July 2026
Agent replied · 22 September 2026
Dear Liz, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
GoogleMy partner and I had a lovely experience with the team at Marsh&Parsons. Our agent Tiffany has been amazing support throughout our process.
Matthew · 7 October 2025
Agent replied · 22 October 2025
Dear Matthew, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
TrustpilotResponsive
Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating
Savan · 15 May 2026
Agent replied · 25 May 2026
Dear Savan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotKyrsten went above and beyond to help.
Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.
Spyros · 3 July 2024
Agent replied · 23 October 2024
Dear Spyros, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kyrsten, and hope we can help again in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWe’ve had a good experience with Marsh…
We’ve had a good experience with Marsh and Parsons. Thanks to Debbie Lewis for managing the property for us.
Sarah · 22 July 2026
★★★★★ 5/5
TrustpilotElisabeth Ppasa, outstanding M&P Manager
Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.
Tsegaye · 26 February 2024
Agent replied · 23 October 2024
Dear Tsegaye, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI rent my flat out with Marsh and…
I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.
Jez · 21 August 2026
Agent replied · 22 September 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleThe viewing with Sabrina was excellent. Very informative and friendly service. Would recommend 👍 …
Caspar · 10 December 2025
Agent replied · 24 December 2025
Dear Casper, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards,Hayley
★★★★★ 5/5
TrustpilotPlease to deal with
Special mention to Phoebe Negueroles - she is very quick to deal with any queries and questions we may have, and puts us as tenants at ease - which is all we could really ask for.For someone who asks a lot of questions, it's really lovely to have a managing agent that takes action.So thank you Phoebe, people like you give Marsh and Parsons its good name.
Charl · 19 December 2023
Agent replied · 23 October 2024
Dear Charl, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotI have rented my property through Marsh…
I have rented my property through Marsh & Parsons for the last 3 years. I am especially happy with the property management team given that I live abroad. They respond to queries from my tenants and from my promptly and always provide detailed information about any issue. Big endorsement for the Hammersmith property management team, especially Kisha Quintas.
Natalia · 22 August 2025
★★★★★ 5/5
TrustpilotEdward is very helpful and…
Edward is very helpful and warm-hearted. By the way, he is a very handsome young man as well.
Huiru · 22 July 2026
★★★★★ 5/5
TrustpilotAsh Hutchings Review
Ash Hutchings from the Head Branch of M&P was super helpful in a Change of Occupancy process I was doing. There were many delays in the process for various different reasons and Ash made it his mission to keep the process moving quickly, understanding my frustrations and doing everything he could to make the situation as easy as it could be. Thanks so much Ash!
Jane · 23 January 2024
Agent replied · 23 October 2024
Dear Jane, Thank you for taking the time to leave a lovely review regarding Ash. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGiles Grainger - the property manager that you want!
Have been working with Giles Grainger on my rental property. Had plumbing issues for over a year and due to the multiple change of property managers, the issue fell into a blackhole and cost me money!! This all changed when Giles took over. He had laser focus on the issue, prioritised the matter and got the problem fixed. This is what you need from a property manager - THANK YOU Giles.
Kwokker · 20 March 2025
★★★★★ 5/5
TrustpilotEllie was amazing
Ellie was super super helpful and explained everything in a very ‘user friendly’ way. She was great to deal with and I couldn’t recommend her more. She was very calming and reassuring and advised me of all the options without trying to push me in to anything. I found her extremely honest & helpful. Eryk was also helpful.
Zsa · 4 June 2024
Agent replied · 23 October 2024
Dear Zsa Zsa, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI was ever so lucky to have the dedicated Tiffany from M&P assisting me on my flat hunt.
I am by far one of the fussiest people when it comes to spec, and after going back and forth over WhatsApp with what I’m after, she had 7 viewings lined up the next day to which NONE of them disappointed and met every single criteria. She never showed me properties out of my budget and always stayed in contact when negotiating with landlords. She’s very pro-tenant and also one of the most honest and genuine estate agents I’ve ever met - she’s not gonna put you against a pool of Londoners in a bidding war and she will genuinely dedicate so much time to your property search and make the entire process so smooth.
Johnny · 10 June 2025
Agent replied · 8 September 2025
Dear Johnny, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley
★★★★★ 5/5
TrustpilotThank you to our Property Manager
Thank you to our Property Manager, Abdullah Leghari, for his consistent care of our property, and consideration for our tenants. We have had many maintenance issues, due to other flats in the building. Dealing with the Building Management and Insurance Company was a slow and frustrating process. We would like to acknowledge Abdullah for his role in resolving these problems.
Karen · 19 April 2024
Agent replied · 23 October 2024
Dear Karen, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotBest Property Manager!
From the first day we arrived at our apartment on the coldest day of the year and no heating, our Property Manager Abdullah Leghari has been fantastic in helping us. He’s professional, experienced, polite and ever ready to assist. No issue or question is too big or small for him to solve, and he’s a lightning fast ninja in his replies. Thanks, Abdullah!
SU · 15 February 2024
Agent replied · 23 October 2024
Dear SU Khoo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotSabina was extremely helpful and…
Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.
Lara · 28 November 2024
Agent replied · 28 December 2024
Dear Lara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleTiffany is a reliable and supportive agent. Although we didn’t secure the property we wanted due to strong competition, the process was very smooth thanks to Tiffany’s assistance.
Y · 10 July 2025
Agent replied · 8 September 2025
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
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