Marsh & Parsons Tooting reviews in Wandsworth

★★★★★ 5/5

Google

I've just exchanged on my flat and had a great experience with Marsh & Parsons - in particular, Matilda Turner was excellent; she was efficient, responsive and really lovely to work with during what is an incredibly stressful time in one's life...couldn't recommend enough!

Celia · 9 August 2025

★★★★★ 5/5

Trustpilot

Thanks Charmaine for your expertise in…

Thanks Charmaine for your expertise in helping with our inquiry’s and for putting our minds at ease

Michael · 10 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service By Trustworthy Professionals

As a client of the Marsh & Parsons Management Service for some time now, I can confidently say that Charles Caine is one of the best rounded, most committed and trusted professionals I have encountered.Working with Charles is easy, joyful and generates peace of mind, he is always willing to provide an array of options for any issue that may arise and is readily available to share both his experience and counsel.If you are looking to trust someone with your asset, ensuring compliance with related legislation as well as the efficient management of your property, Charles Caine and his team could be an excellent choice.

Tatiana · 26 February 2024

★★★★★ 5/5

Trustpilot

Fantastic and very helpful staff

Everyone at Marsh&Parsons has been a fantastic help. From finding our dream flat to property management, all is very well organized and everyone is incredibly kind and patient. Special shout out to Lewis, who was an absolute pleasure to work with.We had a million questions throughout the process and have not once been met with impatience. Now, having moved in, our property manager Emily is taking care of everything very quickly and has been super helpful with any teething issues.

Liz · 22 February 2024

★★★★★ 5/5

Google

Fab service from the whole Sales team at M&P Tooting, thank you. Special thanks to Mike Atwood who handled everything professionally and efficiently, and kept us completely up to date at every stage. Harry, Tom and Angelo also great when we dealt with them too. Best experience we’ve had with an estate agent in London and wouldn’t hesitate to use M&P again in the future. Thank you!

Jo · 9 October 2024

★★★★★ 1/5

Trustpilot

As a landlord I have dealt with many…

As a landlord I have dealt with many agencies , this office is the worst their admin are chaos. Their payments collection have been 2 month delayed in some instants , purley becasue ethey did not botrher to contact the tenants. And you get teh most unhelpful , unresposive admin to deal with. Missed up my mortagae payments and casue alot of overdraft fees will never use again

MACY · 10 March 2026

★★★★★ 5/5

Trustpilot

Abdullah was incredibly helpful during emergency

2 weeks ago the toilet in our flat experienced a severe clog and required multiple visits from plumbing engineers. Abdullah Leghari (our property manager) was extremely responsive during the day of the incident and was able to help us arrange for a plumber to come that very same day! The plumber was unable to resolve the issue, and we were left without a working toilet for over a week. Thankfully Abdullah was consistently on top of this issue, pushing and chasing the plumbing company. Thanks to his efforts they were finally able to send someone over and the issue has been completely resolved!! He truly went above and beyond to help us resolve this!

Mason · 14 February 2024

★★★★★ 1/5

Trustpilot

Categorically Never Use M&P For Lettings Management

My wife and I have been using the Stockwell branch of Marsh and Parsons as our lettings manager since October. Considering their large management fee, they have been outright horrendous. The flat below reported a leak at the start of November. Since then we have had 4 visits to our property by various contractors who have all failed to diagnose a leaky shower. The leak is still undiagnosed and the bill still accrues. We are at over 3 months to repair a leak. 3 months! In another incident we had a fire suppression system burst in December, a totally anomalous event causing a small amount of flooding. On the one day we needed their active and immediate assistance they were awful. Contact was intermittent, clear instructions not followed, and their lack of care and concern was incredible. Had we not intervened almost nothing would have been achieved and our tenants would have been left in the lurch.The whole point of managed service is so you can forget about your property and let it be run by professionals. That is what the not insignificant cost is taking care of. However Marsh and Parsons have caused more issues than they have solved and we would have saved more time, money and importantly stress, doing it all ourselves. We have had to direct or hold their hand at every turn, pushing for updates, chasing results. Crucially do not expect anyone from their management team or with any seniority to step in or make a difference. They wont.The moment we can, we will be extricating ourselves from this service. A shame as we had planned to sell our house with them but this experience has been beyond poor.

Jakeleighton · 5 February 2024

★★★★★ 5/5

Google

Worked with Connor Marney, very professional and always got back in good time... his advice was spot on when it came to getting things sped up or unstuck... great service

Conor · 10 December 2025

★★★★★ 1/5

Trustpilot

DO NOT RENT OR BUY FROM THESE RIDICULOUS AMATEURS

Communicating with this agent has been an extremely unpleasant experience. The agents I've spoken with are rude, and everything they say is inappropriate, childish, and shows complete ignorance. They tell us we're not suitable for a house we applied for, for which they're asking even less price than we currently pay on another property. Nothing seems to be enough for these ignorant agents. They don't value good tenants, and therefore what they deserve is to be pursued by fraudster tenants who will tell them a bunch of lies and then stop paying the landlord or destroy the property... that's what they're looking for by neglecting the truly good tenants who have fulfilled their responsibilities their entire lives.

A · 18 November 2025

★★★★★ 3/5

Trustpilot

Professional but still with error

Overall Marsh & Parsons are very professional and work according the all UK regulated standards in a diligent way. They are a trustful organization in this manner. However, my scheduled move-in date was pushed back by almost two weeks due to a last minute error in not realizing all the paperwork was in order. There was ample time (2 months) to have caught this earlier and pushing the move-in date back was very frustrating and resulted in a high personal and financial cost as flights, and accommodation were arranged with the initial move-in date in mind.

Onevares · 27 January 2024

★★★★★ 5/5

Trustpilot

I recently worked with Baran Mehmet at…

I recently worked with Baran Mehmet at Marsh & Parsons, and I cannot recommend his services highly enough. My situation was quite complicated, yet Baran handled everything with professionalism and efficiency.He provided clear, concise, and importantly timely information, making a stressful process feel much more manageable. His communication was excellent, and he always made sure we always understood options and next steps.

TimC · 6 December 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis 10/10

Debbie was incredibly helpful and proactive. She called directly and let us know about a problem we weren't aware of yet (a problem that was caused by ourselves), quickly guided us through fixing the problem and ultimately fixed it within a day. She was very kind and professional, and I could not be happier with how the overall interaction / issue was handled.

Matthew · 21 November 2025

★★★★★ 5/5

Trustpilot

Finnley Wilbourn has been an excellent property manager

Finnley Wilbourn in particular has been absolutely fantastic from the day we moved in. We have had a few issues with our flat and landlord not getting back to us but Finnley has always been on the ball. His response rates are always brilliant and he is constantly trying to find solutions for us. He’s been a great property manager!

Amy · 28 April 2026

★★★★★ 5/5

Trustpilot

Nayara has been so helpful!

Nayara has been so helpful and communicative ever since she took over!

Luce · 23 April 2026

★★★★★ 5/5

Google

We recently sold our flat in Tooting Bec using Marsh and Parsons. We instructed them after being very unsatisfied with another local agency's services for 5 months. I wish I had used them to start with! The manager, Angelo, was reassuring, open and honest. Our agent, Thomas Syms, was great - a real dynamo! - and within two weeks (and before the property even went live online with them) he had secured us two offers on the same day! Many thanks to Thomas, Angelo and the team.

Andrew · 16 May 2025

★★★★★ 5/5

Google

We were very fortunate to have Mike Atwood and Harry Yates from the Marsh & Parsons Tooting office to assist us with their specialist skills during the sale of our property on Ashvale Road. Harry nurtured and professionally directed every step of the transaction to manoeuvre challenges that came up. He successfully fielded all of the requirements from the Buyers and facilitated through his excellent communication with us to conclude the sale. We had some very special circumstances, and who doesn't?, and Harry guided and navigated us through this journey effortlessly. We have now exchanged contracts and await final closure in 3 weeks' time. Thank you Harry, and your skilful liaisons with the team in your great work thorough all this. Bravo!

Arun · 14 December 2023

★★★★★ 5/5

Google

Harry Yates at M&P Tooting was wonderful throughout my house purchase journey. As a first time buyer I was going in blind and he guided me from beginning to end. The house I ended up buying was a kind of wild card - last house of the day of viewing and I almost gave up but his energy pushed me on and 6 months later I have the keys! Genuine and professional guy. Thank you so much for all your help, patience and perseverance.

Joanne · 14 December 2023

★★★★★ 5/5

Trustpilot

I recently was selling an apartment…

I recently was selling an apartment that was rented for a long period of time. Unsurprisingly, there were a lot of issues that needed resolving and some unexpected complications. Abdullah was extremely helpful in dealing with these on my behalf. Given that I was selling the flat - making the possibility of longer term rental business unavailable - I must say that I was very pleased that Abdullah was so accommodating. He seemed to offer help from a genuine desire to solve problems for all parties, which really helped things move along quickly and easily, rather than from a desire to drum up more business. Highly recommended.

Duncan · 12 December 2023

★★★★★ 5/5

Trustpilot

Lucy Meehan

Lucy Meehan was the propery manager. Great communication and fast responses.

Abdallah · 24 April 2026

★★★★★ 5/5

Trustpilot

I rent a property in Central London…

I rent a property in Central London with Marsh & Parsons. They are incredibly professional, extremely polite, helpful and knowledgeable. I know that if I place my property with them, I am always ensured a successful outcome. They are simply....Excellent.

Matthew · 4 September 2026

★★★★★ 1/5

Trustpilot

Ongoing unresolved issues

I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory report or raised multiple times to our property manager. The lack of effective communication, sense of urgency and sense of their contractual responsibility has led us to waiting with broken appliances, mould, electrical hazard, to name a few.To this date, these issues have either not been addressed at all or have been addressed with substantial delay - contractors have come multiple times to the property to assess the issues and not resolving them or keep finding further issues that have not been picked up before. Window handles have been broken since the beginning of the tenancy and, despite my rent includes heating, it was not turned on until November 3rd due to technical issues that were not resolved, which has caused serious health issues (not to mention safety issues as burglars could break into the house). This has also caused significant amount of mould developing in the bathroom and bedroom. Whilst a damp survey was booked for a month after the issue was reported (November 29th), not action was taken to remove the mould, which also resulted in respiratory and skin issues, and mould appearing in sheets and clothes. Thus far 3 windows have been repaired, and last one was not repaired until November 24th.The dishwasher is also not properly working since the beginning of my tenancy, which does not allow me to use the kitchen facilities at full capacity. This has been reported a couple of months ago, however recently it was causing the fuse to go down, causing electrical issues in the property. After weeks of chasing, a new dishwasher was delivered (October 27th), but it was then flagged by the contractor there were carpeting and rewiring problems that needed to be sorted prior to installing the new dishwasher - that consequently was left in the middle of my living room until November 24th.. Another contractor came on November 16th and could not sort out the issue. I still don't have an ETA on when this will be resolved, and been living in a property that is risking my safety.The bed curtains were to be replaced as part of my tenancy offer as soon as moving in (August 21st) and remains unresolved - which is a breach of my contract.Whilst they are contractually responsible for managing the property, nothing gets resolved in a timely manner. There is no value added in having M&P managing my flat, as they have been incapable to the point of negligence and disregard for the dangerous situation they are putting us in.

Alexandre · 27 November 2023

★★★★★ 5/5

Google

Just wanted to say thank you to M&P for all their support with my recent property purchase. A special thank you to Noah Fitzgerald! His knowledge, prompt responses and perseverance made the process really easy for me.

Samuel · 3 September 2025

★★★★★ 5/5

Trustpilot

Owain is superb

Owain is superb. Amazing service. Would highly recommend.

Pedrum · 13 May 2026