Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought our first flat, and we couldn’t have asked for a better estate agent than Noah. From the first viewing, he was patient, knowledgeable, and incredibly supportive. As first-time buyers, we had a lot of questions, and Noah always took the time to explain everything clearly, never making us feel rushed. His communication was excellent - quick to respond, proactive with updates, and always one step ahead in making sure things stayed on track and managing the whole chain. Noah made what could have been a stressful experience feel smooth. Not only that, but he was super personable and enjoyable to work alongside.
Thanks to Noah, we’ve exchanged on time!! And we will complete on the day we originally set (and before Christmas!). Thanks so much Noah.
Chloe · 3 December 2025
★★★★★ 5/5
TrustpilotBeen with the company as a landlord for…
Been with the company as a landlord for many years, always happy with the standard of service, Michael Stout was my point of contact this time and dealt with my enquiry efficiently and in a friendly manner.
Graham · 3 March 2026
Agent replied · 20 March 2026
Dear Graham, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
TrustpilotMarsh & Parsons
From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.
Caitlin · 25 August 2026
Agent replied · 22 September 2026
Dear Caitlin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
TrustpilotGreat Customer Service
Baran attended to me concerning an issue with my Landlord.During our conversation, he was polite, responsible, respectful and made every effort to understand my situation.He considered all the salient issues before making any comments.He was non-judgmental and unbiased when giving advice.He understood the requirements of his job and tried his best to endure costumer satisfaction was reached by the end of the discussion.His mediation and problem solving skills are excellent.His first concern was to do his utmost best to resolve the situation to a reasonable conclusion on both sides.It is my opinion that Baran is most definitely an asset to Marsh & Parsons.
MM · 19 November 2024
Agent replied · 28 December 2024
we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
★★★★★ 5/5
TrustpilotDebbie was resourceful and proactive in…
Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!
Ben · 4 August 2026
Agent replied · 22 September 2026
Dear Ben, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
★★★★★ 5/5
TrustpilotAlways great service from Marsh &…
Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.
Tatiana · 1 May 2026
Agent replied · 25 May 2026
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
GoogleEmma went above and beyond with helping us find a property, her communication was great and it felt as if she truly cared about finding us the best fit, very thankful.
Meghan · 10 April 2026
Agent replied · 16 April 2026
Dear Meghan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 3/5
TrustpilotWord to the wise regarding M&P
I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!
Faf · 1 November 2024
Agent replied · 28 December 2024
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations
★★★★★ 5/5
TrustpilotResponsive, helpful and professional.
Lucy Meehan has been a great. Very responsive, helpful and professional.
Arjun · 28 August 2026
Agent replied · 22 September 2026
Dear Lucy, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 1/5
TrustpilotArguably the worst agents in London
Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.
Jason · 19 August 2026
Agent replied · 22 September 2026
Dear Jason, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleLara Dryslade at the Tooting branch of Marsh & Parsons was fantastic throughout our rental process. She made everything smooth, kept us well informed, and ensured we had all the information we needed, especially as we were moving in with our dog. The property inspection was thorough, and the whole process was handled professionally. Thank you, Lara, for your excellent service!
Megha · 10 August 2026
Agent replied · 10 October 2026
Dear Megha, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
★★★★★ 5/5
GoogleA very responsive and communitive agent. I highly thank Matilda with her transparency through the sale process.
Henry · 10 July 2026
Agent replied · 10 October 2026
Dear Henry, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleEmma Ruffoni was absolutely brilliant. Incredibly efficient, quick to respond, and had answers to all our questions. Really felt supported throughout the process. Thanks again!
Nicholas · 10 May 2026
Agent replied · 10 October 2026
Dear Nicholas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
GoogleM&P Tooting have been managing my property for several years now and I have been very happy with their services. Emilia Haslam has been particularly helpful and supportive. Thank you Emilia !
Aaron · 16 March 2026
Agent replied · 16 April 2026
Dear Aaron, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 1/5
TrustpilotYour home purchase may be important to you, but it isn't to M&P!
This review relates only to the Streatham Hill branch of Marsh and Parsons, through which I attempted to buy a home in 2025. My experience points to a disorganised and poorly managed estate agency, and I would recommend prospective buyers and sellers avoid M&P and choose from the many other excellent estate agents in the area. The lack of care and transparent communication from M&P has left me without a home for several months and thousands of pounds out of pocket. Junior estate agents seem reluctant to escalate obvious issues to managers, and the branch director, Jonathan Mallet, has made no attempt to provide the most basic level of customer service.
Toby · 7 March 2026
Agent replied · 20 March 2026
Dear Toby, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relations
★★★★★ 5/5
GoogleEmilia has been incredibly attentive and helpful throughout my property search. She listened to what I needed, kept me updated with great options, and made the whole process smooth and stress-free. Her professionalism and friendly approach truly set her apart. Highly recommended!
Stephanie · 3 December 2025
Agent replied · 24 December 2025
Dear Stephanie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley
★★★★★ 5/5
TrustpilotMax has been very helpful answering…
Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.
Antoine · 15 May 2026
Agent replied · 25 May 2026
Dear Antoine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleThanks to Connor - efficient service and guidance in helping me find a flat
Freddie · 10 July 2026
Agent replied · 10 October 2026
Dear Freddie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
TrustpilotCaitlin was absolutely fantastic
Caitlin was absolutely fantastic! Thank you
Anna · 31 August 2026
Agent replied · 23 October 2024
Dear Anna, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleLara was the agent who assisted me in my renting journey.she is a very kind and helpful person.
ATHIRA · 10 June 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
GoogleThank you to Connor who gave us excellent service from the first viewing through to exchange day - he was always very communicative and great at problem solving when things went wrong. Would definitely work with him again. Thanks!
Abby · 10 December 2025
Agent replied · 24 December 2025
Dear Abby, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
TrustpilotGood Property Manager experience
We were facing a few issues in the house, but our property manager, Jaeyda Dovie, stepped in and made fixing them a priority. She kept us updated throughout and coordinated the contractors to get everything sorted. We're very happy with how it was handled and would definitely recommend.
Shashank · 25 September 2026
Agent replied · 10 October 2026
Dear Hayley, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotJoshua was very kind and explained…
Joshua was very kind and explained everything very patiently.
Husna · 28 July 2026
Agent replied · 22 September 2026
Dear Husna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
★★★★★ 5/5
GoogleWe had the most fantastic experience of purchasing our first home with M&P tooting. Laila, Tom and the team were fabulous and couldn’t do enough, especially given we were new to many of the processes. They handled every question and query we had with efficiency and couldn’t have been more helpful. We especially have to thank Laila, who insisted on showing us this property even though we weren’t sure, which ended up becoming our home! They also had great solicitor and surveryor recommendations. Thank you to Laila and the team
Emma · 11 July 2024
Agent replied · 8 November 2024
Dear Emma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
