Marsh & Parsons Tooting reviews

★★★★★ 1/5

Trustpilot

Your home purchase may be important to you, but it isn't to M&P!

This review relates only to the Streatham Hill branch of Marsh and Parsons, through which I attempted to buy a home in 2025. My experience points to a disorganised and poorly managed estate agency, and I would recommend prospective buyers and sellers avoid M&P and choose from the many other excellent estate agents in the area. The lack of care and transparent communication from M&P has left me without a home for several months and thousands of pounds out of pocket. Junior estate agents seem reluctant to escalate obvious issues to managers, and the branch director, Jonathan Mallet, has made no attempt to provide the most basic level of customer service.

Toby · 7 March 2026

★★★★★ 5/5

Google

Emilia has been incredibly attentive and helpful throughout my property search. She listened to what I needed, kept me updated with great options, and made the whole process smooth and stress-free. Her professionalism and friendly approach truly set her apart. Highly recommended!

Stephanie · 3 December 2025

★★★★★ 5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine · 15 May 2026

★★★★★ 5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna · 31 August 2026

★★★★★ 5/5

Google

Thank you to Connor who gave us excellent service from the first viewing through to exchange day - he was always very communicative and great at problem solving when things went wrong. Would definitely work with him again. Thanks!

Abby · 10 December 2025

★★★★★ 5/5

Trustpilot

Joshua was very kind and explained…

Joshua was very kind and explained everything very patiently.

Husna · 28 July 2026

★★★★★ 5/5

Google

We had the most fantastic experience of purchasing our first home with M&P tooting. Laila, Tom and the team were fabulous and couldn’t do enough, especially given we were new to many of the processes. They handled every question and query we had with efficiency and couldn’t have been more helpful. We especially have to thank Laila, who insisted on showing us this property even though we weren’t sure, which ended up becoming our home! They also had great solicitor and surveryor recommendations. Thank you to Laila and the team

Emma · 11 July 2024

★★★★★ 4/5

Google

Emilia & Tiffany were super lovely and understanding of my situation and where I wanted to be. They showed me a super lovely flat and I can only hope that things work out for all of us. Both ladies were very easy to be around and I did not feel pressured. Even if today's flat doesn't work out, I will come to them again to find another one.

Leigh · 21 December 2024

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026

★★★★★ 5/5

Google

I have had a great experience with Marsh & Parsons throughout the purchase of my first flat. Connor was incredibly helpful, knowledgable and made the process feel seamless. I would highly recommend him to anyone!

Kitty · 17 December 2025

★★★★★ 1/5

Trustpilot

Unprofessional

Had an appointment with the Charlton office, they were late. I called, was told they were parking. Waited more. Nothing until the manager called 40 minutes after the appointment basically stating that they had no phone to call when they did not see the concierge so left. This is very unprofessional and I do not recommend you waste your time if this is their first impression.

Stacy · 1 May 2026

★★★★★ 5/5

Trustpilot

Owain has been managing my account for…

Owain has been managing my account for a number of years. Communication has been very good, when discussing and agreeing actions promptly as and when they arise.

Robert · 18 February 2026

★★★★★ 5/5

Google

I recently let a property through the Marsh & Parsons Tooting branch. From start to finish the service was excellent by the team - demonstrating professionalism, a very good understanding of the market and a genuine commitment to getting the best outcome for me. Tom was fantastic throughout the process - responsive and communicative (& not pushy at all!) he provided guidance and assistance when required, as well as ensuring the property was let to suitable tenants , inline with my requirements. Tom (& his team) were always available if I had questions - willing to go above and beyond when necessary to ensure the process was seamless. I could not have been happier with the service offered by Tom and the wider Marsh & Parsons team.. I recommend M&P to all. Thank you Tom!

Harry · 12 May 2024

★★★★★ 5/5

Google

I have recently dealt with Marsh and Parsons Tooting, and would highly recommend this estate agents. The staff are extremely knowledgeable and helpful especially Rachel who went above and beyond in dealing with my questions.

Siobhan · 3 December 2025

★★★★★ 5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex · 20 September 2024

★★★★★ 5/5

Google

My partner and I were moving back to London after a brief stint abroad and we couldn’t have asked for a smoother or easier process of finding somewhere to live. The service from Tiffany was exceptional, she was helpful, friendly and always ready and available to help. The London rental market can be incredibly stressful but thanks to her support I feel like we avoided that. The service felt much more personal and supportive than my previous experience in London, I actually felt like she had our back! Was dreading flat hunting and so was pleasantly surprised by our experience!

Amy · 12 April 2024

★★★★★ 5/5

Google

I had a fantastic experience working with Marsh & Parsons Their professionalism, expertise, and dedication made the process of buying/selling a home smooth and stress-free. From start to finish, they provided exceptional service, guiding me every step of the way and ensuring that my needs were met. I had the pleasure and I highly recommend John -Paul to anyone in need of real estate assistance. John-Paul excelled in communication throughout the whole process and for me that was important. His prompt responses and clear explanations and regular updates kept me informed and was reassured every step of the way. It’s important to work with a professional who values effective communication as much as I do. Thank you.

Kwok · 12 April 2024

★★★★★ 5/5

Trustpilot

Great and helpful Team!

Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.

Farah · 22 April 2026

★★★★★ 5/5

Trustpilot

Awesome service !

I recently had the pleasure of working with Marsh & Parsons, specifically with their exceptional agent Gosia Podgorska, in our quest to find a pet-friendly property for rent near London. I cannot express enough how grateful my wife and I are for the invaluable assistance provided by Gosia and the agency as a whole.Navigating the London rental market can be a daunting task, especially when searching for a pet-friendly property. However, Gosia's expertise and dedication made the process incredibly smooth and efficient. Her professionalism and promptness were evident from the outset. She was always readily available to address our queries, schedule viewings, and provide insightful guidance throughout the entire process. Her extensive knowledge of the Acton, London area was truly impressive, and she took the time to thoroughly explain each and every aspect of the property ensuring we're making a right choice.Furthermore, Gosia's resourcefulness played a crucial role in securing our dream rental property. She skillfully navigated the intricacies of the rental process, making the reference checks seamless and ensuring that we were able to secure a fantastic long-term deal.In conclusion, I wholeheartedly recommend Marsh & Parsons, and especially Gosia Podgorska, to anyone in search of a reliable and dedicated real estate agency. Their exceptional service, truly sets them apart. If you're looking for a property in London, look no further than Marsh & Parsons, they exceeded all our expectations and helped us find the perfect place to call home.

AJAYAN · 5 April 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis is a fabulous property…

Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.

Michelle · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie lewis

Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.

Helen · 28 April 2026

★★★★★ 5/5

Trustpilot

Quick & easy change of occupancy

We rent a property through Marsh and Parsons and opted for a change of occupancy so we could exit our contract early. The entire team has been really helpful and Jasmin in particular has been a big help to us. Jasmin has been very professional and efficient with her communication throughout the process. We had a slight issue with Rightmove regarding tenant referencing (no fault of Marsh and Parsons) and she resolved the issue promptly. She's also been very patient in answering my countless questions!

Mel · 4 April 2024

★★★★★ 5/5

Trustpilot

Baran Yildirim provided me with expert…

Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change.

Philip · 30 August 2026

★★★★★ 1/5

Trustpilot

Won’t be using again

I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.

London · 19 August 2026