Marsh & Parsons Tooting reviews in Wandsworth

★★★★★ 5/5

Google

Very efficient and easy process with them when purchasing a flat in Tooting, Thomas Syms was our point of contact and he was always available when needed throughout the process if we had questions on wanted another viewing. Would highly recommend.

Will · 9 September 2024

★★★★★ 5/5

Google

Marsh & Parsons have been a huge help to me, making my experience buying my first flat as smooth as possible. I cannot thank Matilda enough for her support nor more heartily recommend Marsh & Parsons’ services.

David · 21 November 2025

★★★★★ 5/5

Trustpilot

I cannot thank Tatiana​​​​ Rodrigues…

I cannot thank Tatiana​​​​ Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.

Customer · 11 December 2023

★★★★★ 1/5

Trustpilot

My experience with Marsh & Parsons has…

My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.

Joseph · 4 August 2026

★★★★★ 5/5

Trustpilot

Nora was absolutely excellent

Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.

Marie · 14 March 2024

★★★★★ 5/5

Trustpilot

Jasmine was incredibly helpful and…

Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative

Matthew · 10 October 2024

★★★★★ 1/5

Trustpilot

Meilssa Polvan

Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.

Vishal · 30 November 2020

★★★★★ 5/5

Trustpilot

Great experience could not recommend more!!

My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!

Emily · 25 October 2023

★★★★★ 5/5

Google

The whole team (and, for us, Alex) were responsive, knowledgeable, and calm. Fine service!

Steve · 10 September 2026

★★★★★ 5/5

Trustpilot

India was attentive and knowledgeable when helping us find our forever home.

We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.

Kaycee · 8 November 2024

★★★★★ 5/5

Google

Harry Yates was leading on the sale of a house we have purchased - the service was excellent from start to finish, Harry really went over and above to keep things moving and to support everyone involved when we had a couple of unexpected issues

Laura · 11 June 2024

★★★★★ 5/5

Google

Great team and Marsh & Parsons Tooting, really enjoy working with Connor - he's on point, responsive and manages complex scenarios really well.

Alistair · 10 July 2026

★★★★★ 5/5

Trustpilot

Owain is super helpful and…

Owain is super helpful and communicative. Always available to take calls and advise and really helped us when we finished our tenancy.

Bryony · 19 March 2026

★★★★★ 4/5

Trustpilot

We recently purchased a property…

We recently purchased a property through Marsh and Parsons Willseden Green. We dealt with an agent called Henry who was absolutely fantastic throughout the whole process! Initially Henry showed us a few different properties to try and get a feel for what we wanted, we found him to be very knowledgeable about all the properties and when he wasn't sure about something, would get back to us promptly with the information. We always felt like Henry would show us properties that we would actually be interested in, not just anything in our price range. We had obviously seen properties through other estate agents, but Henry was by far, the best of the bunch and personable. Even when we had to take a break because of lockdown Henry was patient, didn't bombard us with calls and emails and actually contacted us back when we said he should! We would thoroughly recommend him and will be contacting Marsh and Parsons again when we decide to sell.

Dexter · 23 September 2020

★★★★★ 1/5

Trustpilot

Dishonest, Negligent, and Entirely Landlord-Focused

My experience with Marsh and Parsons has been appalling. Over the past 18 months, I’ve dealt with rodent and moth infestations, a persistent damp and black mould issue, and numerous unresolved maintenance problems. Despite raising these issues repeatedly, they remain neglected.The letting agent has repeatedly misled me by claiming they’ve contacted the landlord or are taking steps to resolve the problems, only for me to find out later that no action has been taken. They make vague statements to create the illusion of progress but fail to deliver. Their clear priority is serving the landlord’s interests, not addressing tenant concerns.Adding to the frustration, the high turnover of letting agents means communication is a constant challenge. Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunication and delays. It’s exhausting and completely unprofessional.When I requested compensation for my belongings damaged by damp, they outright refused on the basis I don’t have a receipt and this is not in line with their policy. The landlord also refused the request on the basis I could’ve stored items elsewhere in the house, further enforcing the lack of usability of my living space. Contrasting this, they are quick to enforce trivial matters like grass length or act promptly when an issue affects the landlord’s property insurance. This blatant double standard is unacceptable.I would not recommend Marsh and Parsons to anyone seeking a reliable or tenant-focused letting agent. Their dishonesty, neglect, and poor communication make renting through them a miserable experience.I am extremely surprised by the volume of 5 star reviews and question the integrity of these.

Emma · 19 December 2024

★★★★★ 5/5

Trustpilot

Recommend M&P to use!

Derbhla was an amazing property manager to me whilst I was living in a property managed by M&P. She responded to requests quickly and was very accommodating to help wherever she could, going above and beyond at times. Would recommend M&P and Derbhla highly and had a great experience with them.

PA · 19 January 2024

★★★★★ 5/5

Trustpilot

They hire good people

Jasmin​​​​ Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.

Sam · 4 October 2024

★★★★★ 5/5

Trustpilot

Proactive and helpful!

Worked with Harry at their Tooting branch in the sale of our property. He was extremely helpful, proactive and understanding and ultimately helped us sell our property and get it all over the line ahead of Christmas. Would highly recommend working with Marsh & Parsons to anyone looking for an estate agents.

Vanessa · 27 December 2023

★★★★★ 4/5

Trustpilot

Abdullah has been very responsive…

Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.

Pascal · 27 September 2023

★★★★★ 5/5

Trustpilot

Great responsiveness

We have moved in for three month, I've been impressed with Marsh&Parsons responsiveness and proactive approach. A big thank you to Phoebe Negueroles, our property manager, she consistently replied to our inquires and efficiently addressed any issues that arose. Her effective communication has contributed to our positive experience in our new home.

Zhou · 4 December 2023

★★★★★ 5/5

Trustpilot

Great experience with the estate…

Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.

Natalia · 29 September 2024

★★★★★ 5/5

Trustpilot

Been managed by Owain for several years…

Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.

Vic · 17 April 2026

★★★★★ 5/5

Trustpilot

Efficiency

Baran was very efficient when we requested our deposit back. As a Tenant you suspect that the letting agent will only concentrate on the owners demands . This did not feel like the case in this instance. If we looked for another flat we would use Baran to help us as has left us with a good impression of Marsh & Parsons.

Stephen · 27 December 2024

★★★★★ 5/5

Trustpilot

Having just completed my sale

Having just completed my sale, I am writing a thank you very much to Neela Patel, my state agent. She gave me a sensible and professional advice about the market, discussed fully the offer a d the entire process and even after the offer was accepted, she kept me well informed. Even to help push a few answers from the seller solicitor!! This experience would have not been the same without her help and support, and I am very grateful to have met such a professional agent.

Marisa · 27 November 2024