Trusted Agent profile · Wandsworth
★★★★★
1,069 reviews across 2 platforms
29-31 Upper Tooting Road, London, SW17 7TS, Wandsworth, SW17 7TS
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Wandsworth, at 29-31 Upper Tooting Road, is rated 4.3 out of 5 across 1,069 reviews on two platforms, including 240 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Tooting hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleThe agent was very deligent in guiding us with the process and gave pertinent information promptly.
Dear Francisca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Hayley
5/5
GoogleAfter several bad experiences with the stereotypical estate agent, I was fairly cynical when I first met with David in the Tooting Office. I had lost faith that I would ever successfully find and complete on a property. David was straightforward and honest from the off, something I found refreshing. This continued throughout the whole process, I always felt I was up to date with what was going on, David was incredibly responsive and in his absence Colleagues also gave me a regular catch up call. I would recommend to friends and family, I can't fault the service.
Hi Jen, Thank you so much for taking the time to write this lovely review. We will pass your kind words on to David and the team in Tooting.
5/5
GoogleI have had a fantastic experience renting through Marsh & Parsons! Piers was very professional, efficient and listened to our requirements. I can honestly say he went above and beyond to find the right property for us. Further to this he was always on hand to answer any questions we had, no matter how small both before and after the deal was agreed. I have recommended Marsh & Parsons to my friends and will definitely use them in the future.
Hi Ryan, Thanks very much for the lovely review and for recommending us to your friends and family.
5/5
GoogleExcellent agent in Tooting, highly recommended. I used Marsh & Parsons to rent a property out, and Amy and Charlie were professional and delightful all at the same time! Other agents were good at the sales pitch and making promises, but what set M&P out from the rest was that they actually delivered on their promises. For a landlord, there is no shortage of agents to use in Tooting, and some are cheaper. However what you get with M&P is a fair price and an excellent service, and in my experience they will get you the rent that others simply can't, even agents that charge more. They kept me updated and were on the case from day 1. They were relentless (but in a good way) in finding me the right tenant at the right price. I'm so happy with Amy and Charlie that I've let them keep their board up outside my house for as long as they like! If you're looking for a quality agent in Tooting that will get the job done, look no further (and their office also smells lovely, which is a bonus).
Imran, thanks so much for getting in touch, that is brilliant news, We will let Amy & Charlie know, Have a great weekend!
5/5
TrustpilotMarsh and Parsons - the only Estate Agent to consider.
I, like I imagine others reading this, have dealt with Estate Agents in the past.
4/5
TrustpilotQuick Action
I was in need of some quick data ,so as not to breach the 31st January income tax payment deadline.Although I left it late, Phoebe was upto the task, for which I am very grateful.I have found her to be always polite and prompt
Dear Jim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleVery impressed with M&P from start to finish. Ben really listened to what type of property I was interested in and was really spot on with all the properties he showed me. Once my offer was in Ben was always helpful and responsive, ensuring the process was as smooth as possible not to mind speedy! I appreciated the attention to detail shown - having meet my little nieces at a viewing Ben kindly added colour pencils to my bag when I got my keys - needless to say my nieces were delighted! Thanks again to Ben and the M & P team
5/5
TrustpilotNara has helped oversee a change over…
Nara has helped oversee a change over of tenants along with all the administrative details of that. And made it seem effortless and easy. Good communication and attitude all round. Gets the job done - simple.
Dear Christina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
Google5/5 for Michael Atwood and his team at M&P Tooting. Listened to our requirements and found a flat that fit the brief within the budget. We went from offer to exchange in 2 months (with a leasehold). Totally recommend.
Dear Ines, Thank you for taking the time to leave a lovely review regarding Michael. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI really rate M&P's property…
I really rate M&P's property management. Charlie Caine is extremely professional, efficient and easy to deal with. I own another property somewhere not served by M&P and it is a completely different story! I'd highly recommend them to any landlord wanting quality management that removes the stress from property ownership.
Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTor Ziegler-Evans was efficient
Tor Ziegler-Evans was efficient, understood what needed to be done and executed with aplomb! Thanks, we were happy with this renewal, which we negotiated September through October, not a specific date as the form is asking for below... all good, these things take time to be done right!
Dear Kathleen, Thank you for taking the time to leave a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThe experience with Marsh and Parsons and Abdullah…
The experience with Marsh and Parsons is very good and especially the service from Abdullah is extraordinarily nice. He responded to my request very quickly and managed all the things in a very good order. Besides, he is very helpful and always put customer’s needs at the forefront.
Dear Gong, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSupport with move out
Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.
5/5
TrustpilotBaran has been very helpful throughout…
Baran has been very helpful throughout our tenancy transfer. While we haven’t yet completed the process, I’ve found him to be very organised and proactive so far!
Dear Aifric, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleI never imagined I'd be leaving a five star review for estate agents, but here we go. Having generally had bad experiences with agents before, I was resigned to looking for the 'least worst' option for selling our house. However, I can genuinely say that Marsh & Parsons in Tooting were excellent from start to finish, and that I recommend them unreservedly. Particular thanks due to John-Paul and Martin at this branch, who were professional, patient and incredibly helpful.
Hi Andy, Thanks for leaving us such a great review, we are glad we could help and will pass on your kind words to the team!
5/5
GoogleTiffany was really helpful and friendly, she was well informed about the property and very personable, anyone who's shown around a property by her will have a great experience.
Dear Jess, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
5/5
TrustpilotExcellent property manager
I had to talk through variations of my tenancy agreement with my property manager, Giles Grainger. Giles was thorough, very helpful, and thoughtful. We talked through intricacies of the lease and figured out a plan for next steps. Thanks so much!
Dear Charlie, Thank you for taking the time to leave a wonderful 5* review. Giles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat Experience with Marsh & Parsons
Victry was very helpful as the tenancy manager during the end of tenancy period. Was responsive, answered all our questions in a timely manner and was extremely helpful.Marsh & Parsons offered a smooth process during our tenancy.
Dear Preetam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotHorrible Experience, Negligent and Unresponsive
I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.First, the keys to our flat also open the neighboring flat’s door, and vice versa. This is a serious security breach, and had existed for over 5 years (no one else just happened to notice).The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn’t enjoy the property normally.To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons’ response? They told us to call their contractor, who then said it wasn’t their job. When we reached out to the agents, we were informed they were all on holiday and couldn’t help. We were left with a blaring fire alarm and no support from the people responsible for managing the property.Additionally, when we moved in, both beds were missing. While this wasn’t entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night.This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.
Dear Isla, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid at all costs if you are prospective tenants
The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.
Dear Brice, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotThank you Adan Amaf
Once Adan Amaf - Marsh & Parsons Clients Accounts - took over the case on a Monday as tenants moving in was on a Saturday, , she was very professional in processing the statement ( error free ) thus I got paid on Wednesday.Thank you Adam, highly appreciated
Dear Samir, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBoiler issue - excellent service
I had a boiler issue in my flat and Charmaine was quick to reply via the repairs portal and helped me to resolve the issue very quickly.
5/5
GoogleHarry was easy to talk to and a good listener throughout the process. He is also dedicated so that things are taken care of within a reasonable deadline of the purchase. We would recommend this agent.
Dear Yasmeen, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotUnprofessional poorly trained agents
Extremely poor experience with an unprofessional agent from Marsh & Parsons. Turned up at the viewing with the wrong keys, knew nothing about the flat or any of the requested information. Even claimed the balcony was South-facing when it was North-facing.After the viewing they then proceeded to take a week to respond that they still didn't have the information and that the flat was now under exclusive offer. Total waste of time and won't be using this agency again.
I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
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Tell us what you need and we'll put you in touch. Marsh & Parsons Tooting hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
