Marsh & Parsons Tooting reviews in Wandsworth

★★★★★ 5/5

Trustpilot

Edward Summers has provided great service as our tenancy manager

What really topped my experience with M&P was my tenancy agent. Edward Summers has always been incredibly quick with responses and very helpful with any issues or queries we've had during our tenancy. Most recently we are undertaking a tenancy transfer and he has provided the best service and assistance with all steps of the process, even going beyond to facilitate certain things for us. I am very happy with his service and glad we had him as our Tenancy Manager before he moves on to a new role.

Júlia · 9 August 2024

★★★★★ 1/5

Trustpilot

Don’t waste your time with their Askew Road and Acton Branch!

I appointed M&P’s Askew Road & Acton branch to sell my maisonette in Shepherd’s Bush. Their service was absolutely appalling. I can’t believe that they manage to stay in business. I dealt with 2 members of their sales team and both were very incompetent. Unfortunately I signed a 12 week contract so I had to wait until that period was up before I could terminate my relationship with them. I was told a number of lies and when that started to happen, I realised I’d made a big mistake appointing them. When I emailed them to advise that I wanted to withdraw from the process, they didn’t even bother to contact me to apologise or try to persuade me to stay with them. It was then that I realised I had made a big mistake appointing them and I’m now extremely annoyed because I wasted 12 valuable weeks waiting for them to find a buyer. I’m now working with another company which I know will treat me as a valued customer which is something that M&P were unable to do.

Karen · 9 August 2024

★★★★★ 5/5

Trustpilot

Smooth tenancy process

Max has been incredibly helpful throughout the process of becoming a tenant, with good communication and responding promptly every step of the way.

Zoe · 16 December 2024

★★★★★ 5/5

Trustpilot

No good until Tassos.!

I have had little help from the management side, but Tassos is very helpful and I would really rate him as a help.

~R · 15 December 2024

★★★★★ 5/5

Google

I have used many estate agents whilst looking for a flat. However I have to admit that M&P were great but especially Tiffany she has been super helpful with our search, would recommend to reach out!!!

Archie · 12 May 2024

★★★★★ 5/5

Google

Had a great experience at my viewing recently, my agent Tiffany was very helpful and informative all the way through! Makes a nice a change lots of grumps around!!

Syntax · 9 September 2024

★★★★★ 4/5

Trustpilot

Baran at Marsh and Paraons was very…

Baran at Marsh and Paraons was very helpful our end of tenancy. Baran found solutions, followed through and quick to respond. Many thanks!

E · 9 December 2024

★★★★★ 5/5

Trustpilot

Great hands on efficient property manager

Abdullah is my property manager and has gone above and beyond helping me with the worst tenants I’ve ever had. He has spent a lot of time dealing with all the aspects of a difficult tenancy and always answered my calls and emails promptly and efficiently

GABRIELLE · 3 October 2023

★★★★★ 5/5

Google

Emilia Haslam at Marsh & Parsons Tooting branch has been a great partner to work with. She is extremely professional and efficient and a pleasure to interact with - many thanks!

Rosemary · 16 February 2026

★★★★★ 1/5

Trustpilot

Unacceptable and unprofessional behaviour

Our experience with this letting agency has not concluded, unfortunately, but I wanted to share what happened to us in the hope that this is informative to prospective clients.

Lorenzo · 3 March 2026

★★★★★ 5/5

Trustpilot

Professional Management

We lived in Charlton for over three years, first under Conran and then Marsh & Parsons, and our experience throughout was very positive. Any issues were always resolved quickly and efficiently.

Ram · 13 February 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute.- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).- They are sneaky and they will try to get money of you in any way possible.- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.

Leire · 1 August 2023

★★★★★ 5/5

Google

We had an excellent experience with Marsh & Parsons, who were the agents for both our sale and purchase of properties in Tooting Bec. Harry Yates kept track of everything that was going on with the chain and was always efficient, friendly and professional.

Rebecca · 9 November 2023

★★★★★ 5/5

Trustpilot

Contract renewal

Tor Ziegler‑Evans was a huge help in ensuring our contract renewal ran smoothly. He was approachable and willing to support us throughout the process, answering our questions honestly throughout. Thank you

Freya · 24 July 2024

★★★★★ 5/5

Trustpilot

Support during tenancy

Jonathan has been excellent in helping me with some problems during my tenancy. He’s responsive through email and moves things along efficiently. I appreciate his hard work and consistent responses.

BL · 9 August 2024

★★★★★ 5/5

Trustpilot

Sale of property

Sale of propertyJames and Riccardo were very tenacious at finding a buyer for our property in a difficult market environment and they always kept in touch and gave good advice on pricing and kept things moving forward.

Sally · 1 April 2024

★★★★★ 5/5

Trustpilot

Great task follow up

I thank Tassos Joannou for the fast actions, and constant follow ups. I appreciate Tassos' efforts on the issues at my home.

Deniz · 4 December 2024

★★★★★ 1/5

Trustpilot

1 Star is Too Generous

I regret to say that my experience with Marsh and Parsons has been overwhelmingly disappointing. From start to finish, the service provided was subpar, riddled with miscommunications, delays, and a lack of professionalism.For over 8 months, I have been dealing with severe damp issues in my building, which have significantly worsened my asthma. Despite numerous complaints, Marsh and Parsons have consistently avoided addressing the problem. I had to escalate the issue to the council, who confirmed the presence of damp, yet the agency still failed to take any corrective action.In my frustration, I decided to leave the property due to the ongoing health risks posed by the mould and damp. However, the agency then demanded I pay the entire percentage they charge the landlord, as stated in the contract, a percentage which I was never informed of in my contract. Despite the exorbitant fee, I chose to proceed and signed a new contract elsewhere, prioritizing my health.To my utter dismay, when I asked for the amount, they gave me a number, and then literally a few minutes later, they said, "Oh sorry, the amount is for the total remaining term of the contract." By this point, I had already paid a deposit somewhere else. This level of unprofessionalism and deceit is appalling. They have shown a complete disregard for my health and have engaged in what I can only describe as exploitative practices.I strongly advise anyone considering Marsh and Parsons to think twice. Their lack of accountability, poor communication, and unethical behavior have made this experience nothing short of a nightmare. 1 star is indeed too generous for the service I received.

Belen · 25 June 2024

★★★★★ 5/5

Google

Marsh and Parsons is highly recommended - Immense thanks to Tiffany who offered tremendous help getting the property viewed. Very professional behaviour and courteous.

Ammar · 1 November 2024

★★★★★ 4/5

Trustpilot

Call office when needing something asap

Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.

Gemma · 1 October 2024

★★★★★ 5/5

Trustpilot

Owain Wilson for excellent service and support

Owain delivers a speedy and excellent service to ensure that any issues relating to the property are swiftly dealt with. Always polite and friendly, too, in any dealings with Owain.

Tim · 12 February 2026

★★★★★ 5/5

Trustpilot

Great & efficient service

Baran​​​​ Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!

Geraldine · 25 October 2024

★★★★★ 5/5

Trustpilot

Letting my property with Marsh and…

Letting my property with Marsh and Parsons has been a very positive experience over the last two years.

Jane · 12 May 2026

★★★★★ 4/5

Trustpilot

Abdullah has been looking after my flat…

Abdullah has been looking after my flat for a year. I’ve been really impressed with his ways of working. He answers the phone, returns missed calls promptly, is polite and friendly, explains things clearly and gets stuff done. What more could you ask?

Amanda · 12 October 2023