5/5
TrustpilotAbsolute pleasure working with Daniela…
Absolute pleasure working with Daniela Nakraj and Nicolas Randal from johns and co. Both super professional, personable and go above and beyond. Thanks so much! Thanks for me new home in GLH!
Trusted Agent profile · Wandsworth
JOHNS&CO Nine Elms reviews in Wandsworth
★★★★★
1,668 reviews across 2 platforms
1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.7 out of 5 across 1,668 reviews on two platforms, including 255 Google reviews rated 4.2.
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Reviews
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent letting works by Ryan of Johns & Co
Ryan and Candice of Johns & Co are awesome! They have done a great job in letting out my flat in London. Ryan's team is always at the pulse of the market, thus being able to recommend a practical market rental and identify a matching tenant quickly. His colleague Candice had followed up on the logistics for the handover and move-in professionally. My overall comment: efficient, pragmatic, helpful and client satisfaction. Well done and thank you!
Agent replied · 23 October 2024
Hi Shirley,Thank you for taking the time to leave this review! Ryan and Candice are indeed fantastic, and we’re delighted to hear they were able to let out your flat quickly and professionally. Their knowledge of the market and commitment to client satisfaction is something we take pride in. Thank you for choosing Johns&Co, and we look forward to continuing to serve you!
4/5
TrustpilotHelpful
Generally very responsive and helpful. Our property manager Param Virdee has been a great hand - always efficient when an issue takes place with our flat.
Agent replied · 23 December 2024
We’re glad Param’s efforts have made a difference in your experience. Thank you for the positive words. If there is anything you believe we can improve on, please don't hesitate to let us know!
5/5
Trustpilot5 Stars
It has been a pleasure dealing with Johns&Co. In particular, Sebastian Callow and Leigh Hallett were extremely helpful and took the stress out of the process.
Agent replied · 23 December 2024
Sebastian and Leigh are grateful for your kind words. It's fantastic to hear they stood out to you due to their admirable service. Thank you for trusting us with your experience and choosing Johns&Co!
1/5
TrustpilotAgency said landlords will refuse DSS which is UNLAWFUL & ILLEGAL!
Called to enquire about renting a property after renting privately for over 15 years,just to be told by John’s & Co that the landlord has a right to refuse DSS ! Clearly they have no understanding of DISCRIMINATION OR THE UPDATED LAW. It’s illegal to refuse anyone that can afford to pay the rent who’s on DSS. I asked the lady for her name which she refused to give and said “she didn’t feel comfortable”After giving me the unlawful & illegal speech. Then the lady put the phone down after I told her what she’s saying is unlawful, she then refused to pick up the phone after I called repeatedly, someone else more qualified answered eventually however, she then sent over links that didn’t even work. Tell me they are discriminating without telling me. Now we know how corrupt John’s and Co are.Disgusting, this will be a law suit waiting to happen.
Agent replied · 23 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotWith Amber and Marwa, a very sleek, professional, stress free and seamless experience to market and manage your property
Amber and Marwa, respectively lettings negotiator and administrator with Johns&Co have made our change of tenant a very sleek, professional, stress free and seamless experience. Within 2 days after giving our approval to market our 1 bedroom in London, we had 2 offers at the prevailing pcm we agreed. Then the whole administrative process has been done quickly and the team kept us updated on the progress with respect to the reference check and all other administrative steps. Each time, we write to them we have a quick, timely, professional and appropriate reply. I can only recommend both of them to market and manage your property.
Agent replied · 23 October 2024
Thank you for taking the time to leave this glowing review. We are pleased ot hear Amber and Marwa were able to let your property in a prompt and timely fashion, keeping you informed throughout every part of the process. If you need any assistance with your property in the future, do not hesitate to reach out.
5/5
TrustpilotGreat experience
I have rented my new apartment through this agency and it has been a very smooth experience so far. Oluwafemi Fadeyi, Helena Penn and Rachael Adeyemo helped me a lot. Oluwafemi and Helena were always efficient, communicative and earnest to answer my questions when they helped me sign the contract and complete the preparation for the rental. After I moved in, the communication between my property manager Rachael and me was always timely and effective, and she would solve my problems in the first place. Thanks for their help!
5/5
TrustpilotQuality assistance
Bryony Bowyer was super helpful in resolving a time sensitive issue; very reassuring to have her as a point of contact for issues regarding my building and apartment🥂✨
Agent replied · 23 October 2024
Hi Sam,Thank you for this amazing review. We always aim to provide our clients with a responsive and proactive service, and it is fantastic Bryony was able to exemplify this- resolving your issue promptly, and ensuring you felt reassured. We will be sure to pass your appreciation along to her. If you have any issues in the future please don't hesitate to reach out, we're always here to help!
5/5
TrustpilotMy view
The service of Candice and Ryan was just very good and transparent. The market is not good but once they realized I don’t want to hear what I want but the truth it went fast and smooth.
Agent replied · 23 October 2024
Hi Ian,We're pleased to hear Candice and Ryan were able to give you keen insight into the market and assist you efficiently. If you have any further questions or need assistance, please don't hesitate to reach out.
5/5
TrustpilotExceptional Service from a Top-Notch Lettings Agent
Rohan is an outstanding letting agent! He made the entire rental process smooth and stress-free. His communication was clear and prompt, and he always went above and beyond to ensure I had all the information I needed. His customer service is top notch.I highly recommend Rohan for anyone looking for professional, reliable service!
5/5
TrustpilotI have been using Johns&CO for 5 years…
I have been using Johns&CO for 5 years now. This year when it came to new lettings, Candice and Federico have been very responsive, proactively follow up so everything went quite smoothly.
5/5
GoogleI have dealt with a number of estate agents in my time and I can say Jon Johnson is right up there. His service is 10/10 and more importantly he really takes time to understand the clients requirment and offer them a bespoke service. My experiance with Johns&Co overall has been fanstasitc as their team is very friendly, polite and always have time to listen to the client.
Agent replied · 22 October 2024
Hi Mark, Thank you so much for taking the time to leave such a positive review, we really appreciate your feedback. We'll be sure to pass this onto John and the rest of the team. All the best, Johns&Co Team
5/5
TrustpilotThank you Beverley 🙏🏽
Spoke to Beverley, and it was a great experience. She was very helpful and her customer service was top notch. I had all my questions answered with ease 👍🏽 I highly recommend.
Agent replied · 23 October 2024
Thank you for sharing your positive experience! We're delighted to hear that Beverley provided top-notch customer service and was able to assist you with all your questions. Your recommendation means a lot to us. We look forward to serving you again!
5/5
TrustpilotJohn&Co are brilliant
John&Co are brilliant! Amy and Candice were really helpful with helping us find our new home and sorting out paperwork. The whole process was very quick and easy with their guidance. Highly recommend!
Agent replied · 23 October 2024
We're pleased you enjoyed a positive experience with our team. This is a great testament to Amy and Candice's knowledge and professionalism. We will be sure to pass your appreciation along to them.
5/5
TrustpilotMy experience with Johns&Co was really…
My experience with Johns&Co was really good. They were responsive, helpful, and professional throughout the whole process. I had a lot of discussions with Nick, and he helped me with many things and always answered any concerns I had. The communication was smooth and made everything much easier for me.
5/5
GoogleI had a very good and pleasant experience with Johns and Co agents! Especially Melodie Nguyen and Sam Orme, who helped me with the whole process. They were very professional, polite, always replied fast and helped me to address my questions and concerns. I would recommend them for anyone who is looking for a quality apartment in London. Very pleased overall!!PositiveResponsiveness, Quality, Professionalism
Agent replied · 22 October 2024
Hi Yasmin, Thanks for the positive review, we will pass this on to Melodie and Sam. All the best, JOHNS&CO Team.
5/5
TrustpilotI had a great experience working with…
I had a great experience working with Mansoor and Rachel throughout the property acquisition process. From start to finish, they have been professional, supportive, and highly responsive. Communication is prompt, they kept me informed at every stage, and were always available to answer any questions I had.
3/5
TrustpilotLondon’s Premier Estate Agent in name only
I have rented in the UK for years and have never experienced something like this. Although I had paid the holding deposit, the agent still tried to negotiate the length of a break clause in favour of the landlady. When I moved in, there were still personal items belonging to the previous tenant(s) in the property. They were removed two weeks later after I had made multiple calls and sent multiple messages to Johns&Co.
Agent replied · 23 October 2024
Hi Bartlomiej,We are sorry to hear about your experience. We strive for clear communication, and we regret that your move-in wasn’t as smooth as it should have been. Please contact us directly at customercare@johnsand.co so we can resolve these concerns and improve your experience with Johns&Co.
1/5
TrustpilotI was tenant with John.co , not recommended
Hello everyone! I will not suggest John.co estate agent to anyone. I have moved out of the rental home, and I have not received a response from the estate agent regarding my deposit. They sent me bills for inventory check out, which is not true at all; they are proper thieves and impolite. Make sure you are careful with Laura robson , I don’t t recommend this person . I’m not satisfied, don’t trust to this 💩 estate agent at all , all of them doggy
Agent replied · 23 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotDuncan was brilliant
Duncan was brilliant. He helped us through the whole process of our tenancy renewal and was very efficient, responsive and quick. We’re very glad we got to work with him. Thank you Duncan!!!
Agent replied · 23 October 2024
Hi Mimi,Duncan is a valuable member of our team and your feedback is a true testament to his dedicated service. We will be sure to pass your appreciation along to him.
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Amber to secure our new home. Amber was brilliant, efficient and so helpful - she made the process feel seamless and I couldn’t recommend her more!
Agent replied · 23 October 2024
Hi Sophie,Thank you for this 5* rating, and congratulations on securing your new home! We're pleased Amber's support ensured you enjoyed a smooth property search. We'll be sure to pass your appreciation along to her, and we wish you all the best in your new home.
5/5
TrustpilotBethel was outstanding and made me feel…
Bethel was outstanding and made me feel at ease whilst ensuring my needs were met. And her working attitude is efficiency and professional for me dealing with an ongoing issue with my property.Thank you for your service
Agent replied · 23 October 2024
Thank you for your kind words! We're delighted to hear that Bethel provided outstanding service, ensuring your needs were met with efficiency and professionalism. We appreciate your feedback and look forward to assisting you further.
3/5
TrustpilotTenant with Johns & Co
I encountered a water leak issue in my apartment, resulting in necessary repairs. After each of the three visits by contractors, the apartment became very dusty, necessitating professional cleaning. I requested the landlord cover the costs, but they refused. The agency provided no support and attempted to charge me for another round of professional cleaning upon vacating the apartment. Additionally, due to humidity, mold developed in the walls, and they also tried to bill me for this expense. However, I must commend Spyros Miaris for his handling of my deposit issue; he was prompt, efficient, and extremely helpful, saving the day for the rest of the team. He was extremely helpful and guided me through the whole process, by helping me getting in contact with the right people. In conclusion, it appears the agency consistently favours landlords. Therefore, if you're a landlord, you'll likely have no issues, but if you're a tenant facing a problem, good luck...
Agent replied · 23 October 2024
Hi Michail,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotCandice and Nicholas did a great job…
Candice and Nicholas did a great job for our tenancy process. Their attention and strong follow up were remarkable.
Agent replied · 28 May 2026
Hi Asli, Thank you for leaving this review. Candice and Nicholas will be pleased to know you appreciated their assistance.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. JOHNS&CO Nine Elms hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
