Trusted Agent profile · Wandsworth
★★★★★
1,665 reviews across 2 platforms
1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.7 out of 5 across 1,665 reviews on two platforms, including 255 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. JOHNS&CO Nine Elms hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotEbru Property manager
Ive had a great experience with my property manager, Ebru. Recently, I had an issue with my broken couch, and it was resolved incredibly quickly and to my complete satisfaction. Ebru is always kind, approachable, and willing to answer any questions I have. It’s clear they genuinely care about making tenants feel comfortable and supported. Highly recommend!
5/5
TrustpilotVery good Letting team
Hi, we want to express our thanks to Johns&Co's Letting team (especially Marwa and Vanessa) in helping us finding the tenants in a quick manner and professional way. I would highly recommend for any future landlords.
We are pleased our Lettings team have impressed you, and have let your property efficiently and professionally. Thank you for choosing Johns&Co, and for your recommendation.
5/5
TrustpilotHighly recommend my agent
Highly recommend my agent, Johnson &Co, most of their staffs are really good, looking after my properties, like Denisa, Pavlo. Although the management fee is not cheap, it’s worth worthy, you can trust them.
1/5
TrustpilotSelf-serving and incompetent
Terrible expereince with Johns&Co from start to finish. Despite positioning themselves as market leaders offering 5 star service in our first call, as a justification for their suprisingly high fees, the subsequent experience has been everything but that. Unresponsive at the best of times, misrepresentation of the propert to prospective tenants, and completely inflexible. If you are a landlord looking to rent your property, I would strongly recommend avoiding Johns&Co at all costs.
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotSam is one of the best property agents…
Sam is one of the best property agents I have interacted with. Very efficient, professional and friendly. He helped me secure a tenant within 2 days of listing and the whole process was hassle free. Definitely recommend Sam from Johns & Co!
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Sam.
5/5
TrustpilotMiyah Reid has assisted in the renewal…
Miyah Reid has assisted in the renewal of tenancy and the service provided is timely and professional!
Hi Martin, Thanks for leaving this review. We're pleased to hear you appreciated Miyah's assistance and will be sure to share your feedback with her.
5/5
TrustpilotGreat communication from Johns&Co Wapping
The Johns&Co team and especially the Wapping brand were great! Sarah, the Lettings Negotiator has been extremely responsive, keeping up to date and comprehensive in the whole process of finding my new tenancy. Highly recommend! Thank you :)
5/5
TrustpilotAlexandra Ene and his hard work gives…
Alexandra Ene and his hard work gives me a very good impression. I often felt kind and professional from him in past connection. Thank you so much Alexandra.
Hi Cheng,Thank you for your kind words! We’re pleased to hear that Alex's hard work and professionalism left such a positive impression on you. We appreciate your feedback and look forward to continuing to assist you in the future!
5/5
TrustpilotCustomer service
The customer service stand out for me. In particular Toyin Adeyele has been outstanding in providing a first class service for me as a landlord. They are responsive, professional and friendly in their approach.
Hi Maan,Thank you for your fantastic review! We're thrilled to hear that Toyin has provided you with outstanding service. We appreciate your recognition and are committed to maintaining the high standard of service you’ve experienced.
5/5
TrustpilotEthel Gamma is a nice and professional…
Ethel Gamma is a nice and professional manager, I’m really happy to cooperate with him and looking forward to have more chance to cooperate again.
Hi Kevin,Thank you for your kind words about Bethel. We're delighted to hear about your positive experience and look forward to future collaborations.
5/5
TrustpilotJohns & Co Property Manager - Beverley Hutchinson‑Woodroffe
Beverley has been a great Property Manager for us from the start of our tenancy in early January 2024. Communication has been clear and prompt, followed by action to get issues resolved as quickly as possible.Thank you Beverley. Would highly recommend
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Beverley.
5/5
TrustpilotSpecial thanks to Leigh
We started to work with Johns&Co recently and can’t be happier. Special thanks to Leigh! Great attitude and always happy to help, even at short notice
Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Johns&Co is of to great start, and we’re delighted that Leigh has made such a positive impression. Her dedication and willingness to assist, truly reflect our commitment to outstanding service. We look forward to continuing our partnership and supporting you in every way we can!
4/5
TrustpilotGreat experience from renting to…
Great experience from renting to move-in. Michael and his team are helpful and responsible! Generally good experience but hoping for more prompt response and more comprehensive move-in guidance.
Thank you for sharing your feedback! We’re glad that Michael and his team were helpful throughout your rental and move-in experience. We appreciate your feedback on prompt responses and move-in guidance and will work to improve in those areas.
5/5
GoogleI hired JOHNS&CO to handle my property and I had a great experience with it. The staffs provide very professional and efficient service. I was able to complete my property on time and received a satisfying tenancy offer within two weeks which is very remarkable! I would like to thanks Melodie, Louis and Matthew. They are very responsive and helpful on my case! Really appreciate!
Hi Patrick, Thank you for the positive review, Glad everything went smoothly. We will pass this amazing feedback onto Melodie, Louis, Mathew and the rest of the team. All the best, JOHNS&CO Team.
5/5
TrustpilotVictoria and Sam were very helpful and…
Victoria and Sam were very helpful and efficient as always! We’re very happy to have worked with them to renew our tenancy. Thank you very much, Victoria and Sam!
Hi Mimi,We’re pleased to hear that Sam and Victoria were able to assist you with your tenancy renewal in such an efficient and helpful manner! It’s always a pleasure working with clients like yourself, and we’re glad that your experience with us has been so positive.
5/5
GoogleAmy and Nicholas are incredibly professional and very friendly. They made the renting process smooth and stress-free with clear communication and efficient handling of all paperwork. Especially since we lived in Scotland before, we couldn't come to London to view the apartment. Nicholas went above and beyond to provide virtual tours and detailed information of the apartment. Highly recommended!
5/5
TrustpilotThank you Olivia
Olivia Wietecka has been super helpful in making sure our end of tenancy process was as smooth as possible. She was following up on matters in timely matter and stayed organized throughout so that all outstanding items are resolved. She even spoke with our utility providers to close out the account and ensure remaining credits are refunded. Highly recommend Olivia for her professionalism!
5/5
TrustpilotI would like to thanks shareen who…
I would like to thanks shareen who helped us with our flat including reference check and move in. She was very helpful and professional. It was excellent service and experience
5/5
TrustpilotSuperstar Bryony ⭐️
Thank you so much Bryony for your help sorting some broken furniture in our flat. She was super quick and helpful in solving our issue.
Hi Jessica,We’re pleased Bryony was able to assist you promptly with the furniture issue. Thank you for highlighting her quick and helpful service. We’re always here to help!
4/5
TrustpilotDaniela able to provide solid support…
Daniela able to provide solid support and leadership when we face difficult issues relating to our property management. She is able to response effectively and identify right resources to resolve our issues.
5/5
TrustpilotAbsolute pleasure working with Daniela…
Absolute pleasure working with Daniela Nakraj and Nicolas Randal from johns and co. Both super professional, personable and go above and beyond. Thanks so much! Thanks for me new home in GLH!
5/5
TrustpilotVictoria Aderibigbe and Rahan were…
Victoria Aderibigbe and Rahan were amazing. They were hands on and helped with the process from beginning to end. Will definitely use Johns&co again.
Hi Jim,Thank you for recognising the efforts of Victoria and Rahan. We’re delighted their hands-on approach made the process smooth for you.
5/5
TrustpilotExcellent letting works by Ryan of Johns & Co
Ryan and Candice of Johns & Co are awesome! They have done a great job in letting out my flat in London. Ryan's team is always at the pulse of the market, thus being able to recommend a practical market rental and identify a matching tenant quickly. His colleague Candice had followed up on the logistics for the handover and move-in professionally. My overall comment: efficient, pragmatic, helpful and client satisfaction. Well done and thank you!
Hi Shirley,Thank you for taking the time to leave this review! Ryan and Candice are indeed fantastic, and we’re delighted to hear they were able to let out your flat quickly and professionally. Their knowledge of the market and commitment to client satisfaction is something we take pride in. Thank you for choosing Johns&Co, and we look forward to continuing to serve you!
4/5
TrustpilotHelpful
Generally very responsive and helpful. Our property manager Param Virdee has been a great hand - always efficient when an issue takes place with our flat.
We’re glad Param’s efforts have made a difference in your experience. Thank you for the positive words. If there is anything you believe we can improve on, please don't hesitate to let us know!
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Tell us what you need and we'll put you in touch. JOHNS&CO Nine Elms hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
