Trusted Agent profile · Wandsworth

JOHNS&CO Nine Elms reviews in Wandsworth

4.7

★★★★★ Excellent

1,665 reviews across 2 platforms

1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW

Part of JOHNS&CO, see every office.

JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.7 out of 5 across 1,665 reviews on two platforms, including 255 Google reviews rated 4.2.

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4.2 / 5

255

Reviews on Google

This office

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1,410

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.

5/5

Google

We have just rented a new apartment through Johns & Co and had a great, stress free experience thanks to Zac, he is simply the greatest estate agent we ever dealt with. Very professional, personable, answered all questions and concerns and nothing was too much trouble. He suggested and showed us a great flat which otherwise we wouldn't have considered. Magdalena has also been great at following through with all paperwork and made the process very smooth, thank you guys! Would strongly recommend Johns & Co.

Anamaria · 24 October 2018

Agent replied · 22 October 2024

Wow, thanks for the lovely review Anamaria! Really appreciate the feedback and we'll make sure Zac, Magdalena and the rest of the team see this too. Wishing you all the best in your new home.

5/5

Google

I had found a property for 4months, finally i found the best one for my family. Sam is very very patient, i am sure that he tried his best for us even though we had viewing too many times. Also his responding was so fast, he has done what he promised with us. It is so compared with my previous agent which only promised and didn’t do anything for tenants. I highly recommend this agent for finding a property, Sam is the best person i am sure!! I will find same agent when i will find a property in my future again. Thank you very very mush!

Yanyiha · 24 October 2018

Agent replied · 22 October 2024

Thanks for the glowing review! We'll make sure that Sam and the rest of the Nine Elms lettings team see this great feedback. Wishing you all the best in your new home.

5/5

Google

We have just rented an apartment through Johns & Co and had a great experience. We called Sam on a Saturday afternoon and after a quick chat he had already sent us a few properties and we arranged viewings for a few days later. We found the apartment and got everything sorted withing a matter of days. So thank you Sam for a super quick turn around and finding the perfect apartment for us. Superb service and very nice guy to deal with. Also the rest of the team has done a fantastic job and gone out of their way to make the move a very pleasant experience. Thanks for all the help! Would definitely recommend Sam and team and have already done so - Thank you very much guys!

Sascha · 24 October 2018

Agent replied · 22 October 2024

Hi Sascha, thank you for the great feedback! We will make sure to pass it on to Sam and the team. Enjoy your new home.

5/5

Trustpilot

As a remote landlord I have been very…

As a remote landlord I have been very impressed with the overall service provided to me by the team at John & Co, particularly Charlie, Alexandra and Cynthia. Thank you for the pleasant experience and the seamless transition.

Taimni · 14 July 2024

Agent replied · 23 October 2024

Hi Taimni,Thank you for your kind review, and for placing your trust in our team. We understand the work that can go into being a remote landlord, and we are pleased to have the opportunity to assist you.

5/5

Trustpilot

Priscilla the fabulous

Priscilla was fantastic in sorting out a smooth transition of my tenants. She showed immense patience and skill in dealing with the difficult situation of negotiating the various costs and charges for the outgoing tenant keeping my interest in mind.

Kausik · 6 June 2024

Agent replied · 23 October 2024

Hi Kausik,Thank you for your review! We're thrilled to hear that Priscilla provided such excellent service in managing the transition of your tenants. It's wonderful to know that she demonstrated patience and skill in navigating the complexities of negotiating costs and charges, always keeping your best interests in mind. We truly appreciate your kind words and your trust in us. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing us!

5/5

Trustpilot

Great experience letting my property with J&C

Let my property through Johns & Co for a year and recently moved back in. The entire process was smooth and professional, and the team was always helpful and responsive. Special thanks to Matthew Spencer, Lara Robson, and Charlie Carter for their outstanding support throughout, they made everything so easy. I recommend Johns & Co for their great service!

Henry · 17 December 2024

5/5

Trustpilot

It has been a fantastic experience…

It has been a fantastic experience moving in. Victor was super helpful and friendly and helped us negotiate with the landlords based on our needs and sourced the right apartment in a short period of time. Bethel was also very responsible and responsive in the follow-up conversations with validation checks and move-in check list. Overall great experience, thanks victor and bethel

Qingyi · 2 December 2024

5/5

Trustpilot

Excellent Letting Management Service

I want to extend my heartfelt appreciation to the Property Letting Management Team of Johns & Co (Faid Al Jashamie, Victoria Aderibigbe & Ricardo Escoffery) for their exceptional service in securing a tenant so swiftly. Their deep understanding of the letting process was evident from the start, as they navigated every step with professionalism and efficiency. They expertly marketed the property, conducted thorough screenings, and matched me with a reliable tenant in record time (2 weeks). Their proactive communication and attention to detail made the entire experience seamless and stress-free. It’s clear that their expertise and dedication set them apart in the industry. Thank you for your outstanding work!

Arthur · 18 October 2024

Agent replied · 23 December 2024

Hi Arthur,Thank you for sharing your experience! We’re thrilled to hear that Faid, Victoria, and Ricardo made such a positive impact on your letting journey. Our team is committed to delivering a smooth and stress-free experience for our clients, and it’s incredibly rewarding to know that their expertise and attention to detail made a difference.It’s our goal to support our landlords with clear, proactive communication and seamless service at every step. We genuinely appreciate your kind words and for recognising the dedication of our team. Thank you once again for trusting us with your property, we look forward to continuing to assist you with any future needs!

5/5

Trustpilot

He’s a superstar!!!

John’s & Co proactively assisted me with the rental of my property despite the number of issues I was confronted with due to building works. They worked efficiently and professionally to achieve a turnaround in only one week!This is mainly down to Bradley Jenkins who worked tirelessly on this and kindly took my calls and responded to emails at the most inconvenient times for him!I am truly grateful for the support, time and efforts he has given and I wouldn’t hesitate in asking him to help me with the next property I shall be passing on to their business.

Oya · 16 October 2024

Agent replied · 23 December 2024

Hi Oya,Thank you for this thoughtful feedback! We’re delighted that Bradley could step in and provide the support you needed to navigate the challenges which arose. Bradley’s commitment to professionalism and his willingness to work around the clock reflect the dedication that Johns&Co strives for with every client. We are so grateful to have had the opportunity to assist with your property and truly appreciate your trust in us. Thank you for choosing Johns&Co, and we look forward to working with you again on your next property. Please don’t hesitate to reach out, we’re always here to help.

5/5

Trustpilot

Elliott at John &Co was amazing to deal…

Elliott at John &Co was amazing to deal with helped conclude the transaction very swiftly and the process was very smooth. Elliott kept updated at every step. Would highly recommend.

Vinayaka · 11 November 2024

Agent replied · 23 December 2024

Hi Vinayaka,Thank you for highlighting Elliott’s excellent service. We’re delighted he kept you informed and made the process smooth. Your recommendation is greatly valued!

5/5

Trustpilot

Thank you once again for the exceptional service you have provided.

I am writing to express my sincere appreciation for the exceptional service I have consistently received from Johns & Co. Agency over the past three years.Throughout my tenancy, the agency's staff has been unfailingly helpful, responsive, and professional. They have always gone above and beyond to assist me with any issues or inquiries I have had.In particular, I would like to commend Mr. Param, the agency head, for his exceptional leadership and dedication to tenant satisfaction. His willingness to listen, provide sound advice, and resolve matters promptly is truly commendable.Johns & Co. Agency has consistently exceeded my expectations in terms of property management and tenant care. I am extremely grateful for their commitment to providing a positive and stress-free living environment.Thank you once again for the exceptional service you have provided. I am proud to be a tenant of Johns & Co. Agency and highly recommend their services to anyone seeking a professional and reliable property management company.Sincerely,Mostafa Khatibshahri

Mostafa · 11 October 2024

Agent replied · 23 October 2024

Hi Mostafa,Thank you for your heartfelt review, Mostafa. It has been a pleasure assisting you over the past three years. We are grateful for your trust and are pleased to hear that our team, especially Param, has been able to provide consistent support throughout your tenancy. Your recommendation means a lot to us, and we will continue to strive to offer the same high level of service!

4/5

Trustpilot

Professional but paying late

Pro: professional services, prompt advert and finds tenants fairly quick, each step is achieved in good manner and order.Con: I had bad experience before when other agent didn’t transfer rental to me in time. So I asked and confirmed about the transaction plan carefully. However 2 days after the last day as they promised to send the money, I had to ask the team in writing to request the rental. Only until then I was told there’s “technical issue.” If you are not too keen to pay mortgage or other planned spending, this is a professional agent, including being slightly late in paying rental in a professional way. BTW I have not received it and this is the 10th day from tenant move-in.

Xi · 10 October 2024

Agent replied · 23 October 2024

Hi Xi,Thank you for sharing your detailed feedback! We’re glad to hear you found our services professional and efficient. Your understanding and patience are appreciated, and we’ll work harder to improve the overall experience. So we can look into this matter immediately, please get in touch with us at customercare@johnsand.co.

5/5

Trustpilot

Great care and support

Amber and Marwa made sure the moving experience was as seamless as possible. They’ve conducted the whole process with great and continuous communication, flexibility and showed real care and respect towards my wife and me. Thank you both!

Yuri · 1 July 2024

Agent replied · 23 October 2024

Hi Yuri,Thank you for your kind review. We are pleased to hear Amber and Marwa made the moving process as smooth as possible for you, and were flexible to your needs. We will be sure to pass your appreciation along to them both. If you need any further assistance, don't hesitate to reach out!

4/5

Trustpilot

Joynal was very attentive and helpful…

Joynal was very attentive and helpful when I required some assistance in fixing a serious heating issue in my flat. If it was not for them I do not believe that I would have resolved the situation in such a timely manner.

Tony · 12 April 2024

Agent replied · 23 October 2024

Hi Tony,We're pleased to hear Joynal was able to resolve this issue for you. Not having heating can be a pain, especially with the weather we've had recently! We'll be sure to pass your gratitude along to Joynal.

5/5

Google

After moving into Embassy gardens I had one or two teething problems, I went into Johns & co at Nine Elms and was met by Anthony. I would just like to say what a lovey helpful guy he is. Nothing was too much trouble and everything I asked he sorted for me straight away. He went above and beyond what he could do to solve my issues. Anthony is an asset to your team.

Lily · 23 October 2020

Agent replied · 22 October 2024

Hi Lily, We'll be sure to let him know, we're so pleased you're happy with our services. All the best, Johns&Co Team

5/5

Google

Quick note to say how professional Brett Walton and his team have been from the very beginning of my dealings with them. Brett dedicated considerable time and energy both to myself and my clients from the word go ensuring we were fully briefed on the many benefits of the Nine Elm's developments but also any potential negatives to consider. He took great care in recommending particular units tailored to my client's needs and acted with a great degree of professionalism throughout the process and since.

Stephen · 24 October 2017

Agent replied · 22 October 2024

It's always wonderful to read reviews like this! Thank you for your feedback Stephen, we'll make sure Brett and the rest of the Nine Elms team see your kind words.

5/5

Trustpilot

Johns&Co

The Johns&Co team is very trustworthy, helpful and knowledgeable, especially Amber and Marwa who have been a tremendous help in finding and sorting out all the documents for the new place I’m moving into.

Tera · 30 August 2024

Agent replied · 23 October 2024

Hi Tera,Thank you for your fantastic feedback! We’re so happy to hear that Amber and Marwa were able to provide you with the support and guidance you needed during your move. We pride ourselves on having a trustworthy and knowledgeable team, and we’re thrilled that your experience reflects this. We’re here for anything you need moving forward and wish you all the best in your new place!

5/5

Trustpilot

Brilliant service

I was very pleased with the process and the support I received. Leigh and Alex were both very patient and willing to assist with any issues or queries I had.

Christian · 31 October 2024

Agent replied · 23 December 2024

Hi Christian,Thank you for your kind review! We’re delighted to hear that you had a positive experience with our team and that Leigh and Alex could provide the support you needed. We’re here for you anytime, and we truly appreciate the opportunity to assist you!

1/5

Trustpilot

This is a scam company, avoid. After sales no service,

This is a scam company. G77 legacy building. they charged you £2000 for existing damages for a building that was 15 year old when i live there for 6 months, and they never want to give u the deposit back. they asked me to throw away the beds and mattress due to damages, then suddenly they charged you for it. same with existing scratches etc. they never bothered to check inventory reports. no service after sales, everything damaged, then they charged u for it after u moved out. pure scam. please avoid this company, and go for OPENrent or Foxton etc. avoid johns and co at all cost

Helen · 30 September 2024

Agent replied · 23 October 2024

Hi Helen,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.

5/5

Trustpilot

Sardar is the only competent and prompt…

Sardar is the only competent and prompt agent here. He communicates effectively with both parties, genuinely cares and brings both parties to a mutually agreeable decision. Having him as our property manager has made a huge difference to our satisfaction in the way concerns are addressed which has not been the case with Johns & Co prior to this.

Parinetha · 13 December 2024

5/5

Trustpilot

We had a very good experience with Johns and Co.

We had a very good experience with Johns and Co. Amy Bridge & Matthew were very helpful and responsive. Our property was leased quickly and the process was very efficient. We hope it will proceed in the same manner.

Ayse · 27 May 2024

Agent replied · 23 October 2024

Hi Ayse,Thank you for your positive feedback. We're glad Amy and Matt could assist you efficiently and that your property was let quickly. We appreciate your trust and look forward to continuing to provide excellent service.

5/5

Trustpilot

Great experience

We had an outstanding experience with our estate agent, thanks to Candice, Savannah, and Sania. They were always quick to respond and very supportive, making our rental journey smooth, stress-free, and a great experience. We highly recommend their services!

Jiaqi · 25 May 2024

Agent replied · 23 October 2024

Hi Jiaqi,Thank you for your wonderful feedback! We're thrilled to hear that Candice, Savannah, and Sania made your rental journey smooth and stress-free. Your recommendation means a lot to us.

5/5

Trustpilot

SAM ORME

Dear ,I wanted to take a moment to express my heartfelt gratitude for the invaluable help from ( SAM ORME ) in finding my new apartment. His assistance made the whole process smooth and stress-free. I truly appreciate his time, effort, and support throughout this journey. Thanks to him , I now have a wonderful place to live. His kindness and generosity means alot to me , and I am so thankful to have his as an consultant.With sincere thanks and warm regards

M · 18 September 2024

Agent replied · 23 October 2024

Thank you for sharing your fantastic experience with Sam Orme! We’re delighted that he made the process smooth and stress-free for you. Your needs are paramount to us, and we’re thrilled you found a wonderful home with Sam's help.

5/5

Trustpilot

Best tenancy process I’ve ever had

Best tenancy process I’ve had since living in London over the last 10 years. Both Rahan & Victoria have been super helpful, friendly and most importantly very responsive throughout the process, which is very rare with a number of letting agents I’ve worked with before. Would definitely recommend, had no issues on our side with the property (so far!) and when we’ve had queries, they’ve been quick to attend. Communication has been very honest and clear throughout.

Jack · 4 November 2024

Agent replied · 23 December 2024

Hi Jack,We’re pleased to hear that Ebru’s support improved your experience. She is indeed a valued part of our team, and we appreciate your feedback. If you need any support in the future, please don't hesitate to get in touch.

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