JOHNS&CO Nine Elms reviews in Wandsworth

★★★★★ 1/5

Trustpilot

Agents who open the flat door without informing the tenant.

They are so crazy that as a tenant I experienced twice the door of my flat being opened by their colleagues as well as subcontractors without being informed first. There is no security at all.

温为 · 30 July 2024

★★★★★ 5/5

Trustpilot

Shareen is the best agent you will ever interact with

I arrived in London with very short notice that I was moving abroad and Shareen was so helpful in helping me find an apartment and finish all the paperwork within a week!

K.N · 15 September 2024

★★★★★ 5/5

Trustpilot

Satisfactory service

Fast and expeditious in finding a new for our property and the documentation and all other works pertaining to the Tenancy was also fast and efficiently.We are very satisfied with their service and performance by Amy Bridge, Grace and James

Krishna · 26 April 2024

★★★★★ 5/5

Trustpilot

tenancy agreement

Initially, Johns&Co was slow to respond to tenant concerns which resulted in extended damage from water leak. However, they were excellent at procuring new tenancy and promptly completing the tenancy agreement. Marwa, Tawnie and Seth were very professional

S · 1 June 2024

★★★★★ 5/5

Google

It was a great experience when dealing with Olu and Amy, they helped me out a lot. Both were very professional and efficient which is greatly appreciated when trying to get an apartment. They made the process very easy and helped me out a lot. I recommend having a look at this agency and reaching out to both Olu and Amy if you need any help. Once again, thank you Olu and Amy for the great help and I appreciate it

Nasser · 23 October 2023

★★★★★ 5/5

Google

I worked with Oluwafemi to help us find a flat in London. He perfectly understands our needs and always suggests the best match apartment for us. Not to mention he always responds to our emails on time and fixed our problems super quickly. Olu always shows a good and professional attitude to his client. Enthusiastic, professional, and thinking in others' shoes make him the best property manager I have worked with. I can't recommend him enough to his future clients. Best wishes for his bright future.

Olivia · 23 October 2023

★★★★★ 5/5

Google

I was lucky to get a first class team working on my move. Anthony Otigbah went that extra mile to sort everything for me and was readily available to answer my questions and deal with any issues, and he's always polite, cheerful and professional. A fantastic guy. I also had Amy Bridge sorting out the admin for me to make things go smoothly and she is super efficient and helpful. They say moving home is a challenge but Anthony and Amy took much of the stress out of it for me.

Neil · 23 October 2023

★★★★★ 1/5

Google

Johns & Co tried to withhold our deposit with very little basis when moving out of our property in Nine Elms. We challenged this and brought it to the TDS, who agreed with us and enforced Johns & Co to pay the full undisputed deposit. I wouldn’t expect shady tactics like this from quite a big letting agent such as Johns & Co. If letting from them, don’t let them swindle you out of your deposit which they most likely do to all tenants. Would never rent from them again after the experience.

Eimhin · 11 October 2025

★★★★★ 1/5

Google

We paid £7,000/month for a so-called premium apartment managed by JOHNS&CO (B83, Capital Building). For several months we had no hot water, broken furniture, torn curtains, unusable wardrobes, and the apartment was full of someone else’s belongings. Our small children couldn’t bathe properly all winter. Despite dozens of emails, nothing was fixed. We were eventually forced to move out early. The agency kept blaming the landlord and refused to offer meaningful compensation. A formal complaint has been submitted. Avoid JOHNS&CO if you expect responsibility or basic living conditions.

Inga · 11 October 2025

★★★★★ 1/5

Google

Completely dissatisfied with the service. 1. Be careful as the flat you rent could be for sale and they won’t tell you until you move in. After they will start harassing with calls and viewings even if you refuse them. 2. The agents are not attentive at all , we were without heating in the flat for weeks in winter without anyone even responding to us. 3. They don’t return full deposit even after you agree. After negotiating on the deposit return, where they wanted to charge us for things which previously were already in the flat. They didn’t return the fully agreed deposit hoping we would not notice a difference of £500. If I could put zero stars , I would

Anna · 11 October 2025

★★★★★ 5/5

Trustpilot

outstanding service from Amber

I recently rented a flat in London from overseas, and the process was seamless thanks to Amber. She promptly answered all my questions, and ensured the property was in best condition for my arrival. Her professionalism and attention to detail made the entire experience stress-free. I highly recommend Amber to anyone looking to rent a property remotely.

Keisei · 20 December 2024

★★★★★ 1/5

Trustpilot

Their service has been very poor after…

Their service has been very poor after the contract was signed. They handed over the property, but there were issues. The dishwasher has been not working for two months, and despite sending several follow-up emails, I haven’t received any response. The electric towel wrack was faulty from the start, and they haven’t addressed this either.I will never work with this company again. So far, I’ve had a bad experience, and I am very unhappy and dissatisfied.

Sarmad · 6 November 2024

★★★★★ 5/5

Trustpilot

Caitlin Mitchell from Johns&co really…

Caitlin Mitchell from Johns&co really goes the extra mile. Kept me in the loop of progress and updated me consistently. Also give options in terms of repairs and replacements. Thank you for professional and competent service.

Suzette · 21 September 2026

★★★★★ 5/5

Trustpilot

Great service

Great service, everything was done on time and with am amazing positive attitude. Claudio, Andrew and Rachel were wonderful to work with and extremely professional from the viewing to the proposal and on to the final stages of the rental agreement.

Nadav · 22 March 2024

★★★★★ 5/5

Trustpilot

Mimi was very helpful in following my…

Mimi was very helpful in following my property matter especially during the recent maintenance work requested by the tenant. I was impressed with her close follow-up as well. Much appreciated.

Emil · 2 October 2024

★★★★★ 5/5

Trustpilot

Rahhan was great

Rahhan was great. Fast response, easy and honest which is needed as a tenant who’s renting as an international tenant. Satisfies both tenant wants and needs as well as the landlord.

Zaid · 14 September 2024

★★★★★ 5/5

Trustpilot

Great experience

Charlie, Cynthia and Victoria were all a tremendous help in finding us our next home. They guided us through the process and made it very easy. Couldn’t recommend this company enough.

Lawrence · 14 September 2024

★★★★★ 5/5

Trustpilot

Exceptional !

Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!

Nawal · 28 August 2024

★★★★★ 5/5

Trustpilot

Exceptional !

Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!

Hannah · 28 August 2024

★★★★★ 5/5

Google

After some pretty bad experiences with letting agents in the past, Johns&Co have been a breath of fresh air. I have to commend Anthony on working so hard to get us into our new place during the festive and new year period, really going above and beyond for us. Melodie has been really great in finalising our move, very responsive and helpful. Thank you, again!PositiveResponsiveness, Quality, Professionalism

Michelle · 23 October 2021

★★★★★ 5/5

Trustpilot

I had an excellent experience searching…

I had an excellent experience searching for a flat with JOHNS&CO, particularly thanks to Michael, who was highly professional throughout the viewings, follow-ups, and always responsive to all my inquiries.

HANNA · 27 September 2024

★★★★★ 5/5

Trustpilot

Rental uplift

Katy has just secured my rental uplift for the next year. She was helpful and efficient and was able to increase a n amount that has covered my increased costs. Thank you

M · 13 October 2026

★★★★★ 5/5

Trustpilot

Very helpful and responsive

Very helpful and responsive. Terry was great

Jakob · 7 May 2026

★★★★★ 5/5

Trustpilot

Thank You, Priscilla Ogefere

It was a minor matter but Priscilla helped to follow-up and resolve it over some weeks in a very professional manner. She is punctual in her reply and her feedback was reassuring. Once again, thank you Priscilla.

Mslim · 22 May 2024