Trusted Agent profile · Wandsworth
★★★★★
1,667 reviews across 2 platforms
1 New Mill Road, London, SW11 7AW, Wandsworth, SW11 7AW
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Wandsworth, at 1 New Mill Road, is rated 4.7 out of 5 across 1,667 reviews on two platforms, including 255 Google reviews rated 4.2.
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Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleI’ve had a really good experience with Louis Kemp from Johns & Co. I found a flat here and totally loved it. Louis was able to help me secure it literally the next day and worked extremely hard to help me move in as soon as possible! Even now, he is always willing to listen and help with any issues that I might have. Completely recommend!
Hi Karina, thank you for the great review! We hope you are enjoying your new home.
4/5
TrustpilotWe appointed John&Co five years ago and…
We appointed John&Co five years ago and to date we have no issues with their services provided.
Thank you for your feedback. We’re delighted to hear that you’ve consistently received a positive service and that our team has been able to ensure everything runs smoothly for you. We’ll be sure to pass on your kind words to Nicole regarding her management of your property, she’ll be very pleased to know that her support has been so highly valued.
5/5
TrustpilotLeigh and Britney were very helpful and…
Leigh and Britney were very helpful and made our process of moving and signing a new tenancy very smooth and easy!
Hi Ragini,Thank you for your kind words about Leigh and Britney. We’re thrilled they made your tenancy process smooth and easy.
5/5
TrustpilotVery pleased with the proffesional and…
Very pleased with the proffesional and attentive service provided by the team, in particular Vanessa. Thank you for your help guys.
Hi Michal,Thank you for highlighting Vanessa and the team! We're glad our professional and attentive service met your expectations.
5/5
TrustpilotTaking an extra mile in the whole coordination process resulting in happy landlord and tenant!
Johns & Co has taken care of my property since its completion about 4-5 years ago. While there have been some changes in the property manager over the years, the current property manager (Brookes Nickless) has been very thoughtful and thorough in the whole coordination process between the landlord and the tenants. His taking an extra mile has resulted in savings in the R&M costs to the landlord without sacrificing the convenience/comfort of the existing good tenants. This is particularly important these days in face of the rising interest cost to the landlord and higher rental expense to the tenants.
Hi Clara,We are pleased to hear you have had such a pleasant experience with Johns&Co, in particular with Brooke. It's fantastic to hear she has not only worked to ensure needs are met, but also supported the positive relationship between your tenants and yourself. We will be sure to praise this feedback along to her, it will make her day.
5/5
TrustpilotGreat Service by Veronica Liu
When there was an issue in my property that needed urgent attending to Veronica Liu was great. Liu was professional and understanding and worked efficiently to resolve the problem as quickly and possible. Great service!
Hi Elle,Thank you for your kind words about Veronica's quick and efficient resolution of the issue in your property. We're glad to have been of service. Should you require further assistance, feel free to reach out.
5/5
GoogleMoving into my new flat I was assisted by Natalie Harwood, she was so bubbly, kind and made my first move to London one to remember. Natalie was incredibly supportive and fixed any issue that I had immediately even working overtime to help see my move in as smooth as it could be. Such a kind soul :)PositiveResponsiveness, Quality, Professionalism, Value
Hi Ocean, Thanks for the positive review! Have a nice rest of your day and we hope everything works out well in your new apartment. All the best, JOHNS&CO.
5/5
TrustpilotI have worked with Pavlo for a number…
I have worked with Pavlo for a number of years. He is incredibly thorough and provides a seamless experience for our relocation clients all across London.
Hi Duane,Thank you for sharing your experience. We're delighted to hear that Pavlo has nurtured a great partnership, allowing you to trust him with your client's interests. We greatly value your trust in our services and look forward to many more successful collaborations. Thanks again for your kind words!
1/5
Trustpilotplease don’t work with John’s and co terrible service
HelloI want to talk about my experience with John’s and coThey are really bad companyBasically they just stole my money and ignore meThey rented my apartment for a year and basically they charged me for a hole year they took the fees and the commissionBut the tenant canceled half wayAnd he left the apartmentI asked them to refund me the money but refusedThey said they will use it for the next tenant but due to some family problems I had to move to that apartmentThey ignored me and didn’t refund me the amountPlus they charged me another 900 for their week and useless servicesPlease please don’t work with themSimilar situation happened to my friend as wellThe person behind all this was Charlie and John’s and co over all
Hi Amir,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
1/5
TrustpilotTerrible experience with John’s and co
Hello I want to talk about my experience with John’s and co They are really bad company Basically they just stole my money and ignore me They rented my apartment for a year and basically they charged me for a hole year they took the fees and the commission But the tenant canceled half way And he left the apartment I asked them to refund me the money but refused They said they will use it for the next tenant but due to some family problems I had to move to that apartment They ignored me and didn’t refund me the amount Plus they charged me another 900 for their week and useless services Please please don’t work with them Similar situation happened to my friend as well The person behind all this was Charlie and John’s and co over all
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotI am happy with the service of Naomi…
I am happy with the service of Naomi Madourie. She is very quick in responding my enquiry and gives good suggestions. Thank you Naomi!
Thank you for your lovely feedback! It’s fantastic to hear that Naomi’s quick responses and helpful suggestions made a difference in your experience. We’ll be sure to pass on your kind words.
5/5
TrustpilotEven years after leaving my Johns & co…
Even years after leaving my Johns & co managed flat, they are so helpful and courteous with referencing for a new flat. Such a great company, shout out to Beverley as well!
Hi Liina,Your words mean a lot to us! At Johns&Co, we pride ourselves on being there for our clients not just during their tenancy, but long after. Whether it's assisting with referencing for a new flat or any other support needed, we're committed to providing exceptional service every step of the way. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotMany thanks to Leigh Hallet and Britney…
Many thanks to Leigh Hallet and Britney -Lea Ogbebor for their support and patience. Very professional and kind.Thank you :)
Hi Mohamed,Thank you for your kind words! We're delighted to hear that Leigh and Britney provided professional and patient support. Your feedback means a lot, and we’re so glad we could assist you!
5/5
TrustpilotExcellent service
Sam & Victoria did a great job setting us up with our new place! Everything went dreamy from viewing to signing and everything in between.
Hi Sindre,Thank you for your feedback! We’re delighted to hear that Sam and Victoria made the entire process of securing your new place so easy and enjoyable. We know how important it is to have everything run smoothly, from the initial viewing to the final signing, and we’re so glad they were able to meet your expectations at every step.We hope you love your new home, and if you need any further assistance, please don’t hesitate to contact us. We’re always here to help!
1/5
Trustpilot‘The manager is too busy to call you’
I was called by the business development team, trying to get my property on with them. They couldn’t answer any questions about the market with similar properties to mine. I then said if they don’t know why isn’t the manager calling me for the guy to tell ‘the manager is too busy to call you’ his exact words, to which I questioned why they’re trying to get my business if they’re too busy. He then said the manager would call me in 5 minutes and he never did. I will advise all friends and family to stay away as a landlord they’re too busy unless they have your fee rolling in
Hi Indi,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotLuke Pitchen addressed our faulty sink…
Luke Pitchen addressed our faulty sink issue promptly and handled logistics well.
Hi Praise, We're pleased to hear Luke handled your property issues promptly and efficiently. We'll be sure to share your appreciation with him.
5/5
TrustpilotWe had a very positive experience with Bethel…
We had a very positive experience renting with Johns & Co. Special thanks to Bethel for their help and for making the move-in process smooth!
Hi Devika,Thank you for leaving this kind feedback. We are thrilled to hear you have enjoyed a positive tenancy experience with our team, in particular Bethel. Making the process as smooth as possible for our clients is our priority, and it is fantastic Bethel provided you with an exceptional service. If you need any further assistance, don't hesitate to reach out!
5/5
TrustpilotThank you Claudiu!
Claudiu was really helpful when I was looking for new apartment. He is really kind and nice, also helped me to get a great deal for rent! Really appreciate his work!
Hi Suri,Thank you for sharing your positive experience with Claudiu. We're delighted to hear he was helpful, kind, and instrumental in securing a great rental deal for you.We appreciate your feedback and will pass along your kind words to Claudiu.
5/5
GoogleMy friend and I settled it in less than a week from viewing the house to confirming the contract. Chloe made the whole thing simple and efficient. Generally speaking, the process is very happy. It is worth mentioning that even if Chloe has something to do and is not at work, she will tell us the way to solve the problem and reply to the message when she is resting Also very timely.
5/5
TrustpilotFriendly service!
Friendly service!Amy Bridge and Nicholas were super friendly and helpful throughout the entire letting process. They were very accommodating about additional requests and our many questions. Would highly recommend the team!
Hi Helen,Thank you for your kind words! We're thrilled to hear that Amy and Nick provided you with friendly and helpful service throughout the letting process. Accommodating additional requests and addressing your questions is all part of our commitment to excellent customer service. We greatly appreciate your recommendation and look forward to assisting you further in the future.
5/5
TrustpilotI would like to highlight Yantong Lin
I would like to highlight Yantong Lin, my property manager, who has been extremely professional and helpful. She responds very quickly and deals with issues efficiently. I had some locksmith and maintenance issues in the apartment, and she arranged everything very fast and kept me updated throughout.
5/5
TrustpilotQuick response
I had an issue with my mattress, so I raised a ticket and received a response in less than 12 hours. My issue was resolved quickly, and I was kept updated throughout the entire process. "Chay", the agent handling my case, assisted me every step of the way.
1/5
TrustpilotPLEASE AVOID - DISCRIMINATORY ORGANISATION
Horrible company. Will lie about lettings depending on whether they like the look of the potential tenant or not. Lied through their teeth to me repeatedly about whether a property was available. I had two other people enquire about it and suddenly the property was available again. I was never allowed to view anything because they claimed they didn't have the keys - but offered viewings to other people. Ignored every query, every email, every whatsapp I sent. Said they would call me back and never did. Disgusting that businesses are still operating this way in 2024.
Thank you for your feedback. We are sorry to learn that we fell short of your expectations. Upholding a fair and inclusive environment is a fundamental value for us, and any concerns about discrimination are taken very seriously. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotI am really very happy with Jose…
I am really very happy with Jose Pereira's help in resolving this matter. He was proactive and understanding.Thank you Jose.
Hi Shirish,Thank you for your feedback! We’re delighted Jose could proactively resolve your issue and make a positive impression.
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