Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPLEASE AVOID - DISCRIMINATORY ORGANISATION
Horrible company. Will lie about lettings depending on whether they like the look of the potential tenant or not. Lied through their teeth to me repeatedly about whether a property was available. I had two other people enquire about it and suddenly the property was available again. I was never allowed to view anything because they claimed they didn't have the keys - but offered viewings to other people. Ignored every query, every email, every whatsapp I sent. Said they would call me back and never did. Disgusting that businesses are still operating this way in 2024.
Danni · 25 April 2024
Agent replied · 23 October 2024
Thank you for your feedback. We are sorry to learn that we fell short of your expectations. Upholding a fair and inclusive environment is a fundamental value for us, and any concerns about discrimination are taken very seriously. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotAbove and beyond
Despite the legal process on my apartment taking an unusually long time, Elliott Ford went above and beyond to chase (and chase again!) the sellers, solicitors, and management companies to get the purchase over the line. I’m grateful for his help and glad to finally be in my wonderful new home.
Ben · 29 November 2024
★★★★★ 1/5
TrustpilotExtremely uncomfortable rental experience
I paid and signed the contract online on 10 June. But as of today, 26 July, I still haven't received the Tenancy Agreement. The experience of moving into the house was very frustrating and a disaster. It was agreed to add equipment verbally, but it didn't happen. So, I had to deal with it myself. 1.5 hours delayed getting the keys. I had to pay the moving company extra fees. The furniture was not moved as scheduled. I had to pay the moving company to handle it the next day, which added extra costs and time. I wrote to the company to complain but was ignored. This is the difficulty I have to face as a foreigner in this big city.
Mike · 27 July 2025
★★★★★ 5/5
TrustpilotVery Helpful
My experience with Johns & Co was very positive thanks to Rahan and Victoria, they were so kind and helpful towards me.
Kuzey · 14 October 2024
Agent replied · 23 October 2024
Hi Kuzey,Thank you for your review. We're delighted to hear that Rahan and Victoria made your experience with Johns&Co so positive, and that they were kind and helpful throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotJOHNS&CO management services
It's been several years since I chose JOHNS&CO management services to manage my apartment and I found myself very well. In particular, I thank Candice and Martina for their work this year.
Paola · 23 April 2024
Agent replied · 23 October 2024
Hi Paola,We're deeply grateful for your ongoing support and for entrusting Johns&Co the care of your property over the years. Its fantastic to hear about your positive experience and that Candice and Martina have contributed to making your experience exceptional this year. Your appreciation means a lot to us, and we'll be sure to commend Candice and Martina for their outstanding work.
★★★★★ 5/5
TrustpilotAmazing service by Johns & Co Team
Amazing service by Johns & Co. Team for handling our rental for the past few years. Also, shoutout to Bethel Gamma, who has been very helpful and prompt in replying to our emails.
Cecilia · 31 March 2024
Agent replied · 23 October 2024
Hi Cecilia,Thank you for your kind words! We're thrilled to hear that you've had an amazing experience with Johns&Co and that Bethel has been particularly helpful in his responses. Your satisfaction as a tenant is our top priority, and we're grateful for the opportunity to serve you. If you need anything else, feel free to reach out anytime.
★★★★★ 5/5
TrustpilotRecently needed an issue resolved and…
Recently needed an issue resolved and Rachel Massey was amazingly helpful! She stayed late on a Friday and made sure it was handled. Can’t thank her enough!
Sumriddhi · 19 July 2024
Agent replied · 23 October 2024
Hi Sumriddhi,Thank you for taking the time to leave this review. It's great Rachel went the extra mile to ensure your issue was resolved, she will be pleased to hear her hard work has not gone unnoticed. If you need any further help, please don't hesitate to reach out.
★★★★★ 4/5
TrustpilotTenant Experience - Johns & Co.
Johns & Co. were a fine property management company to work with. However, as a tenant, I often found them disorganised and lacking in their attention to detail. Nonetheless, Bryony Bowyer did a great job as Johns & Co.’s agent. She was easy to work with, reasonable, and she managed to get things over the line such that I was able to get the entirety of my deposit back (which is rare in London). She’s a star!
Daniel · 12 June 2024
Agent replied · 23 October 2024
Thank you for your feedback. We're sorry to hear you were not fully satisfied with our service. We appreciate your patience and are committed to improving our services. We're delighted that Bryony provided such excellent support. We'll be sure to pass on your appreciation to her. Thank you for recognizing her efforts!
★★★★★ 5/5
TrustpilotWai Yau is very professional and quick…
Wai Yau is very professional and quick to respond to questions - fast and efficient and great to deal with
Mr · 7 November 2024
Agent replied · 23 December 2024
Hi Oliver,Thank you for your kind feedback, highlighting Wai’s professionalism and efficiency. We’ll make sure your praise is passed along to him.
★★★★★ 1/5
TrustpilotMoldy Apartment - Won’t Return Rent Money
I wish I would have listened to the 1 star reviews before renting with John’s & Co. I figured they had so many 5 stars, how could it go wrong?! Well it went very wrong and is costing us £50K+!!!John’s & Co. doesn’t seem to care about the properties they manage, or the people renting them. We signed a 6-month lease for a “luxury” apartment via John’s Co, which we were unable to see in person due to being abroad, so we went off of a video an agent sent us. We sat on it for a while, but he soon came back pressuring us to take the place, indicating another tenant was interested, so suggested we put in an offer ABOVE asking price in order to get it. So we did, and got the apartment.Upon arrival, there was massive water damage and mould in the master bedroom - which apparently has been going on for 3-4 months, but John’s & Co neglected to fix. They did fix the leak upon us asking, but instead of removing the mould, they wanted to paint over it. We hired an independent mould inspector, who ran lab testing and found elevated levels of two types of pathogenic mold in the apartment, and declared it hazardous to human health. The inspector recommended removal and replacement of the ceiling (the source of mould) and a thorough assessment and cleaning of the AC unit, as the mold levels go up when the AC is on, indicating there is likely mold in the AC unit, too. Painting over the walls would not get rid of the mold, and it would only get worse over time. Because they never told us about the water damage prior to us signing the lease - which we have multiple pieces of strong evidence indicating they were aware and ignored it and omitted telling us - and the fact that the apartment is full of mould and hazardous to heath and they won’t properly renovate it, we tried to break the lease, but they are being completely unhelpful. We had to pay 6 months in advance due to this being a short term rental and we’re not UK citizens, and they don’t want to give us our money back, so we’ve had to hire a lawyer and will be taking them to court. We never moved in and have been staying (and paying) for a hotel until we find something else. Do not rent from Johns & Co, they are an unscrupulous company.
Maria · 14 April 2024
Agent replied · 23 October 2024
Hi Maria,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotSam, great experience from J&Co
Second time looking for a flat in EG. Thanks to Sam, who has always been keen to look for a flat with the characteristics I want,and letting me know every time a new flat come available; very easy going, quick and straightforward, I really appreciate it.Thanks the help and support.
Samuel · 6 December 2024
★★★★★ 5/5
TrustpilotSpyros Review
Johns&Co were great throughout the dealings I had with the team. I met Elliot a few times and he was always helpful and a really nice guy. I had quite a lot of dealings with Spyros during check out period. He was also a really nice guy, really helpful and always responded in messages really quickly. I would definitely be happy to rent from johns@co again and would contact Spyros for this. Highly recommend dealing with him.
John · 6 June 2024
Agent replied · 23 October 2024
Hi John,Thank you for your review! We're delighted to hear that Elliot and Spyros provided exceptional service and made your experience with Johns&Co a positive one. It's fantastic to know that they were helpful, responsive, and accommodating throughout your dealings with us. We truly appreciate your recommendation and would be honoured to assist you again in the future. Please don't hesitate to reach out if you need anything. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotThanks for the Johns&co team for the…
Thanks for the Johns&co team for the handling of my apartment handover at Reading this month. Special thanks to Param Virdee & Faid Al-Jashamie for all the efforts so far!
Tommy · 17 May 2024
Agent replied · 23 October 2024
Hi Tommy,Thank you for your kind words! We're delighted to hear that Param and Faid provided exceptional service during your handover. Your satisfaction is our priority, and we appreciate your recognition of their efforts. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotFirst class service and very responsive…
First class service and very responsive team! Many thanks to Amber Wong and Marwa Fakih for their kind assistance and professional approach.I will be glad to recommend them to my friends.
Milena · 25 April 2024
Agent replied · 23 October 2024
Hi Milena,Thank you for your feedback. It's great to hear Marwa and Amber have exemplified the professional and personable approach Johns&Co offer clients, and that you will continue to recommend our services in the future. We wish you all the best.
★★★★★ 5/5
TrustpilotI had a remarkable experience with…
I had a remarkable experience with JOHNS&CO. They facilitated a smooth and stress-free rental process, demonstrating professionalism and attention to detail. I would like to extend my sincere gratitude to Vanessa for her support, and I particularly want to highlight Alexandra for her outstanding assistance. Her dedication and commitment to ensuring everything went seamlessly were truly commendable. I wholeheartedly recommend JOHNS&CO to anyone seeking a hassle-free moving experience.
Laaroussi · 30 October 2024
Agent replied · 23 December 2024
Hi Laaroussi,Thank you for sharing your experience with Johns&Co! We’re so glad that our team, especially Vanessa and Alexandra, could help make your rental process smooth and stress-free. We’ll be sure to pass on your gratitude. We’re honoured to have earned your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotNorman Butler has been a great help in…
Norman Butler has been a great help in managing the property, and we greatly appreciate his efforts and dedication.
Richard · 12 November 2024
Agent replied · 23 December 2024
Hi Richard,We greatly appreciate your recognition of Norman's efforts. Thank you for your kind review!
★★★★★ 4/5
TrustpilotMr Joynal my property manager is doing…
Mr Joynal my property manager is doing very well . He really responds to tasks on time always and never fails to answer any queries whatsoever . Moreover he really takes his work very very seriously and most importantly he always is ready to listen to his clients with full attention. I highly recommend him as a Property Manager and I truly believe having someone like him in an organisation is for sure a huge blessing. He also always provdies very clear responses to customers which makes even the most complicated things look super easy.
Zarif · 28 March 2024
Agent replied · 23 October 2024
Hi Zarif,Thank you for sharing your fantastic experience with Joynal. We're thrilled to hear he's been consistently responsive, attentive, and dedicated to his work.We'll pass on your kind words to him. Thank you for choosing us, and we look forward to continuing to serve you.
★★★★★ 5/5
GoogleWould definitely recommend Johns&Co - the company, and Chloe Deegan in particular, was by far the most professional I’ve come across in my flat search in London.
Chloe went above and beyond to secure my dream flat and always there to help me with any queries I had!
10/10 would recommend
Jodie · 23 October 2022
Agent replied · 22 October 2024
Thank you so much for taking the time to share your experience with Johns & Co. We take pride in knowing our customers are happy with their experience
★★★★★ 5/5
GoogleMy husband and I just rented an apartment with Johns & Co and had a great experience! Everyone was very friendly and helpful which resulted in a smooth and quick process of finding the right apartment and moving in quickly and easily. Sam and Melodie were very helpful and fast to respond which really added to the great service we've had.
Thanks for all the help!
Nela · 24 October 2019
Agent replied · 22 October 2024
Hello Nela, thank you for the great feedback! We hope you are enjoying your new home.
★★★★★ 5/5
TrustpilotSmooth and transparent rental process
Amber and Candice made the whole process as smooth and transparent as possible by helping us secure our rental in London whilst searching for a property remotely, ensuring our peace of mind.
Justas · 22 March 2024
Agent replied · 23 October 2024
Hi Justas,Thank you for sharing your positive experience! We're delighted to hear that Amber and Candice were able to make your property search a positive experience. We'll be sure to pass along your kind words to them and congratulations on securing your new home!
★★★★★ 5/5
TrustpilotUmar deserves a five star review
During my stay here my property manager Umar Sharif has been a delight to work with. Whenever there was an issue he always replied promptly and ensured my check out process was smooth and easy. Very happy with the experience.
Bobo · 21 September 2023
Agent replied · 23 December 2024
Hi BoboThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated.I know this will absolutely make Umars day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotExcellent service and great at getting…
Excellent service and great at getting back promptly - we hope this for the long term and with Param there we see good sign this will continue
Brian · 21 September 2026
★★★★★ 5/5
TrustpilotCynthia was excellent in helping me…
Cynthia was excellent in helping me secure my rental apartment. Diligent, organised and friendly. Would highly recommend and - thank you Cynthia.
Ged · 16 September 2024
Agent replied · 23 October 2024
Hi Ged,Thank you for sharing your experience! We’re delighted to hear that Cynthia was able to assist you in securing your apartment. Her diligence, organisation, and friendly approach truly shine through, and we’re glad it made a positive impact on your experience. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Cynthia. Thank you once again!
★★★★★ 5/5
TrustpilotPrincess Owoeye was excellent
Princess Owoeye was excellent. Very professional and handled a complex deposit situation extremely well. Very good service. Thank you. Kevin.
Kevin · 17 October 2024
Agent replied · 23 October 2024
Hi Kevin,Thank you for taking the time to leave this feedback. It's great to hear Princess provided you with an excellent service, and handled the deposit process with capability and professionalism. We will be sure to pass your appreciation along to her. If you need any assistance in the future, do not hesitate to reach out!
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