Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am so glad that I chose John D Wood to help me sell my mother's house in early 2021. It was a difficult time for me, having lost my mother to Covic during lockdown and then having the burden of sorting her home and selling it. The entire team at JDW were so supportive, helpful, professional and reassuring throughout. I felt in very safe hands and I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Lulu · 24 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJDW Beckenham branch
JDW Beckenham branch, expert, friendly and efficient service. Easy to contact and responsive in a helpful and positive way.
Stewart · 7 April 2026
★★★★★ 1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
Sarah · 6 March 2024
★★★★★ 5/5
GoogleThis is the first time I have put a property on the rental market so I needed all the help I could get. I was not disappointed. Everyone, especially Sophie and Stephanie, was ever so helpful and explained everything in simple terms and guided me through the whole process in a timely and highly efficient manner. I cannot thank them enough and they come very highly recommended - David
David · 26 October 2015
★★★★★ 5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
SH · 18 October 2023
★★★★★ 1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic Organization
Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
Joseph · 8 February 2024
★★★★★ 5/5
GoogleChris was absolutely great in helping us find our first flat together - especially after we'd been frustrated a couple of times elsewhere. I phoned Chris and within 24 hours we'd had an offer accepted on a place we love. He couldn't have been more helpful and let us see the place before it even went on the market, which was a huge bonus - would thoroughly recommend.
Sam · 26 October 2015
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely
I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
Sima · 3 February 2024
★★★★★ 1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
Serkan · 18 June 2021
★★★★★ 5/5
GoogleExcellent service! Have been renting one of their properties for over a year. Incredibly efficient and I’ve forgotten my keys in my flat twice and both times they were incredibly helpful. Highly recommend!
Jenny · 10 October 2024
Agent replied · 23 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are due to move into our new home next week after a very long year! We had an offer accepted back in Feb 2017 , but unfortunately there were many problems with my own flat sale which help up the process. Bethan Akers from John D Wood has handled our purchase since the beginning and has been fantastic. Always keeping us updated, and making sure she has updated herself with our flat sale throughout to mange expectations of the vendors and ourselves. She has managed to help us hold on to our property purchase and has been a great pleasure to work with in what has been a very stressful year .I would highly recommend John D Wood to anyone looking to buy in the area.
Kate · 25 October 2018
Agent replied · 23 October 2024
Good Afternoon Kate, thank you very much for taking the time to leave us your excellent 5 star review of the service you received from Bethan at our dedicated John D Wood & Co office in Wandsworth. It is brilliant to read that she helped you so much, always managed your expectations and has been a pleasure to work with. I would like to wish you lots of happiness in your new home and thank you for the recommendation. Kind regards, Emma.
★★★★★ 5/5
GoogleI've recently rented a flat through John D Wood and the process was flawless. Special thanks to Harry and Viktoria who have been super helpful every step of the way.
Larisa · 25 October 2019
Agent replied · 23 October 2024
Larisa, thank you for your review and 5* rating. Best wishes, Mark
★★★★★ 5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
Geri · 11 August 2021
★★★★★ 5/5
GoogleExcellent service for our house purchase in 2020. Highly recommend Shae Preece.PositiveQuality, Professionalism
Michael · 24 October 2022
Agent replied · 23 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently used John D Wood & Co for the sale of our property in Wandsworth. Both James and Stewart worked with us on this and navigated challenges and issues throughout the process with professionalism and knowledge. I would recommend them for anyone looking to sell in the area.
Emily · 24 October 2023
Agent replied · 23 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotUntrustworthy and intimidating tactics
While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics.
They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor.
They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply.
We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.
Jessica · 3 November 2023
★★★★★ 1/5
GoogleThanks for sending me unsolicited mail. Particularly after I'd already requested it stop. I'd encourage everyone to leave a negative review everytime you receive unsolicited mail from an estate agent.
Daniel · 10 October 2024
Agent replied · 10 October 2026
Hello Daniel, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just rented a new house through this office - Imogen and the team have been great!PositiveResponsiveness, Professionalism
Em · 12 November 2021
Agent replied · 11 November 2024
Thank you for your brilliant 5* review . Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI sold my property through John D Wood and both Jake and Shae were incredibly helpful. I would highly recommend selling your house through John D Wood.
Joanna · 25 October 2019
Agent replied · 23 October 2024
Hi Joanna, many thanks for taking the time to leave a great 5* review and recommendation for your positive experience with Jake & Shae at John D wood. Best wishes, Tracey.
★★★★★ 5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
Giuseppe · 23 April 2026
★★★★★ 5/5
GoogleI have just rented a new house through this office - Imogen and the team have been great!PositiveResponsiveness, Professionalism
Emma · 24 October 2021
Agent replied · 23 October 2024
Thank you for your brilliant 5* review . Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
Lara · 6 May 2026
★★★★★ 5/5
GoogleJohn D wood go above and beyond to ensure an excellent experience as a Tennant. James in particular has been exceptionally helpful and is a credit to the company
Isabelle · 10 October 2024
Agent replied · 23 October 2024
Many thanks for the fantastic 5* review Isabelle. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotEleni did a fabulous job
Eleni did a fabulous job, made all the paperwork seamless
Simon · 15 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.