Homeflow reviews

★★★★★ 5/5

Google

Ryan was very helpful with my request to add and amend pages.

Chris · 5 March 2026

★★★★★ 5/5

Google

I have worked with Lisa, our Homeflow account manager, over the last year as she has managed us through a new website and some testing times. Lisa has always gone above and beyond to help and support me and I would have no hesitation in recommending Homeflow and their services.

Hannah · 13 March 2023

★★★★★ 5/5

Google

Robin and Christine helped us immeasurably to complete our Reigate flat sale which we were doing from the other end of the country. Every single time we needed them they were available on the phone and went above and beyond to help the sale progress smoothly. Only exceptional people can make tough sales look easy and Robin and Christine are absolute pros at what they do. I would not hesitate to recommend them. We have used them several times in the past and wouldn't use anyone else locally now.

Izzy · 6 August 2025

★★★★★ 5/5

Google

We have recently completed building our new, upgraded, website with Homeflow. Throughout the process Jordan was outstanding - always responsive, helpful and patient. We are really pleased with our new website. Thank you Jordan.

Grant · 13 March 2024

★★★★★ 5/5

Google

Amazing service. Staff went above and beyond when I needed a spare set of keys to get into the property I rent after I had inadvertently dropped my keys in a colleagues car in the morning, only realising when I returned home that evening. Sharon came out to the Office immediately and gave me a spare set. That’s what I call true customer service. 👍

Colette · 13 December 2025

★★★★★ 5/5

Google

What can I say. I have used Ferndown Estate Agents for my lettings for many years now, and I have always had a great experience. They are courteous, diligent, thorough, professional, as well as kind and friendly. They manage my property on …

Sue · 13 August 2025

★★★★★ 5/5

Google

I have been dealing Homeflow for a number of years now. Lisa Reid has been my amazing account manager. I cannot recommend Lisa and the team highly enough. Great customer service.

Steve · 13 March 2024

★★★★★ 5/5

Google

I've worked with Homeflow for a year now and throughout the whole time, they have been great. They are responsive when support is needed, their platform is easy to use and their 6 monthly reviews are really insightful. Special thanks to Lisa and Sunny!

Christopher · 13 March 2023

★★★★★ 5/5

Google

Homeflow has been an absolute pleasure to work with. From Mark Reilly, Claire, to Rhys, the entire team has been dedicated to delivering the best results for my estate agency website. Their patience and commitment have been outstanding. I am very pleased with my decision to choose Homeflow for building my online estate agency platform and highly recommend them to anyone looking to create a website for their property business. Thank you again.

Buttery · 24 May 2024

★★★★★ 5/5

Google

We have used Homeflow for our website for the last two years and they have been great. Support are always quick to come back to us, and our account manager Lisa is brilliant, and her reviews are always positive and creative. Highly recommend.

Andy · 13 March 2023

★★★★★ 5/5

Google

We had the pleasure of dealing with Ferndown during our recent house purchase. From our initial contact right through to completion, nothing was too much trouble. I chased them over a specific house and they were always accommodating and …

Dan · 13 August 2025

★★★★★ 1/5

Google

Giraffe 360, Misleading Sales Tactics, Poor Quality, and Costly Mistake I run a 100% by referral real estate business and invested in Giraffe 360 after an impressive sales pitch that promised a top-tier, all-in-one solution for property photography, virtual tours, and floor plans. The way the product was presented made it seem like a seamless and high-quality alternative to hiring a professional photographer, saving time for my clients and money while elevating marketing efforts. Unfortunately, the reality of the service has been an ongoing disappointment. False Promises and Poor Quality From the moment I received the Giraffe 360 camera, it was evident that the quality did not match what was advertised. The sharp, professional-grade images they showcased in their marketing materials were nowhere near the actual output. Instead, the photos were dull, lacked clarity, and simply were not up to the professional standard required in the competitive real estate market. Immediately after using the camera for listings, I started receiving complaints from clients about the poor image quality. Clients expect high-quality visuals that showcase their homes in the best light, and what Giraffe 360 provided was far below expectations. Forced to Hire a Professional Photographer Because the Giraffe 360 camera was not delivering what was promised, I had no choice but to rehire my professional photographer to ensure my listings maintained the highest-quality as they always have and a standard my business is known for. This resulted in an additional $1,400 in unexpected costs, on top of the monthly subscription fee I was already paying to Giraffe 360. Instead of being a cost-effective solution, this service ended up being a financial burden. Unacceptable Customer Service and Contract Issues I reached out to my account representative, Sam, to express my concerns and seek a resolution. Instead of offering real support, I was simply told that I am locked in and have to pay until August and there is no way to exit early. His only response was to "wait until March" when they are supposedly rolling out software improvements. This is completely unacceptable. Businesses should stand behind their product and address failures, not tell paying customers to wait months in hopes of a fix. I requested a cancellation multiple times for the financial losses I incurred due to their misleading sales tactics, but I was met with rigid contract terms and no willingness to let me out.. Final Verdict, A Costly Mistake I regret signing up for Giraffe 360 and would strongly advise any real estate professionals to think twice before committing to this service. The product does not deliver what was promised, the customer service is dismissive, and you could find yourself locked into a contract for a tool that does more harm than good. If you are serious about maintaining high-quality visuals for your listings, stick with a professional photographer, Giraffe 360 is not the solution they claim to be.

Brianna · 15 May 2025

★★★★★ 5/5

Google

Thank you for reaching out! I’d be happy to share our experience with the Giraffe360. As an engineering firm, our time is valuable, and this camera has been a game-changer for us. It has saved us 3, 4 hours in a single client’s house by eliminating the need for manual measurements of every room, window, and door. First and foremost, the Giraffe360 is incredibly easy to use. Training new team members has been seamless, thanks to the thorough and user-friendly training provided by Giraffe360. Beyond its ease of use, the ability to conduct a virtual walkthrough and revisit project sites remotely has been invaluable. Whether checking how beams connect, verifying layouts, or confirming measurements, this feature alone has revolutionized our workflow. Our drafters especially appreciate the automatically generated floor plans with precise dimensions, it’s a dream come true for them. The overnight delivery of all captured data is another huge time-saver, helping us streamline our process, shorten project timelines, and improve accuracy for our team. Simply put, the Giraffe360 has been one of the best investments we’ve made! Please extend our appreciation and gratitude to the entire Giraffe360 team, we truly value this incredible tool!

Trina · 15 May 2025

★★★★★ 5/5

Google

I 100% recommend this fantastic piece of equipment for any agent that is looking to upgrade their marketing. The photos are super and the the floorplan and walk round video are hugely helpful for tenants, they see the whole property prior to viewing in person. We get lots of compliments from Landlords and tenants. The camera is also super easy to use. The customer service is brilliant from Giraffe too, friendly and helpful. One very happy customer!!

Maxine · 15 May 2025

★★★★★ 4/5

Google

Despite the fact we have now left Homeflow, I just want to say thanks to Freya our customer success account manager. She was great to deal with, always professional and did her best for our company. Thank you Freya

Sam · 13 March 2023

★★★★★ 5/5

Google

Homeflow have always provided us with a brilliant service. We are a small independent estate agency but the website that Homeflow built for us helps us to punch above our weight and they support us with both technical help and advice. All of the staff that we have dealt with have been friendly and efficient and it is great to know that we have our account manager Sunny to help us if a problem crops up which is beyond our technical knowledge!

Martin · 31 August 2023

★★★★★ 5/5

Google

Have always founds Homeflow support to be fast, efficient and most helpful even when you need something amending on your website ASAP, they always oblige.

Karen · 19 November 2025

★★★★★ 5/5

Google

Lisa has been looking after us for over 5 years now - always brilliant advice and great to deal with. Thanks Lisa

Dewhurst · 13 March 2024

★★★★★ 5/5

Google

What a pleasure it was working with Hristina, she did an amazing job very patient and very helpful. she was easy to reach and communication was on point. I would definitely recommend Homeflow and especially Hristina on the build. Thank You

Claremont · 26 July 2022

★★★★★ 5/5

Kerfuffle

Game Changing Software

This is the best piece of revenue generating and cost saving piece of software I've used. It deals with all of your portal enquiries in an incredibly effecient manner by collating all the useful information required before first contact is made by the agent saving a great deal of time but also allowing for meaningful conversations quickly. It records how long it takes for leads to be answered, how many, from where, the actual telephone conversations had when contacted though Area (brilliant for training purposes), you can call the lead directly from your desk or from your mobile/working from home, there are loads of 'insights' which analyse all the stats, I could could go on forever!!! It's really is a game changer - all leads now get processed quickly, none are left like they were in the past! I'm confident that all of the money we spend on advertising is being we ll taken care of when we receive leads. If there are gaps in the business we can see them easily and increase resources as required. It's immensely helpful for the team - all the info is collated in a simple but effective dashboard which is simple to use and clear what has and what needs to be done. I cannot recommend this product highly enough, we couldn't live with out it. It's absolutely brilliant and the team are great, thank you Area!!!

Ross · 28 May 2021

★★★★★ 5/5

Kerfuffle

AMAZING!

Area is a revolutionary piece of software, that every 21st estate agency needs. It combines leads from every portal which allows you to keep everything in one place, and also makes the management of the inquiries so much easier! It really does allow you to make the most of every inquiry, allowing you to work efficiently and effectively, especially in the busier months where it can be hard to keep track of everything. You are also able to see each individual agents activity, as well as the customers, and property. Highly recommend.

Lauren · 27 May 2021

★★★★★ 5/5

Google

Exceptional service, especially from our point of contact, Katie Jones. Attentive, extremely responsive, always friendly and happy to help. Answers every single one of my many queries. A superb product, a great company and no wonder they are so successful.

Aaron · 15 March 2026

★★★★★ 4/5

Google

Freya Speed has been my account manager since early 2019 and has been excellent. She quickly bought into the strategy that we have for the Anderson Rose website and has worked hard to set us on the right course to achieve it. She is easy to contact and we always get a lot out of our catch up calls. We had a frustrating experience with the development team in 2018 but I hope that the next development work will go smoothly under Freya's leadership and when it does, Homeflow will get a fifth star!

Jon · 16 September 2020

★★★★★ 5/5

Kerfuffle

Fantastic!

Area has revolutionised lead management, no longer do I have to go through countless emails, paper print outs and spend time scribbling on pieces of paper. Everything is centralised and made super easy! No more missed enquiries, or enquires not contacted, everything is logged and graphed for me. I can see each individual agents activity, the customers activity as well as the properties activity. It really is a smart piece of tech and I couldn’t recommend it more!

George · 16 February 2021