Homeflow reviews

★★★★★ 5/5

Google

Ferndown deserve so many more stars than five. We have had dealings with so many Estate agents over the years and can honestly say Ferndown are amazing. They put the care back into dealing with clients. Their professionalism makes them stand out from every other Estate agent, the entire team Adam, charlotte, Ian wow! Amazing people, honestly I would never use any other Estate agent again only Ferndown. I also want to say that Ferndown use their own solicitors Taylor Rose, Michelle is the best in her field, calm, professional and articulate. Thank you everyone at Ferndown and Taylor Rose you are by far the very best at what you do. Thank you!

Siobhan · 13 July 2026

★★★★★ 5/5

Google

I found the staff at Ferndown very friendly especially Charlotte who was very supportive and always at the end of the phone when needed to answer any questions and kept me well informed throughout, not only with our buyers but all parties further down the chain. The sale took a little longer than expected, through no fault of the estate agents l would add and at one point we did think we would lose the sale, and if l'm honest it was stressful at times but she was always upbeat and reassuring. I would highly recommend this estate agent and wouldn't hesitate to use them again if needed. Thank you especially to Charlotte and the rest of the team.

Jackie · 13 June 2026

★★★★★ 5/5

Google

Great experience with Ferndown Estate Agents. From the first time Adam showed us around the property to the purchasing of the property the support was brilliant. Charlotte was amazing. She was friendly, she kept us informed, explained everything we didn’t understand, she helped us every step of the way. As an older couple and never having moved before we didn’t know what to expect or do, Charlotte was always on the end of the phone to explain what we needed to do and how, absolutely brilliant. I would highly recommend Ferndown. Thank you Charlotte Adam and team.

Carol · 13 March 2026

★★★★★ 5/5

Google

What a brilliant team here at Ferndown! We recently purchased our first home and i can honestly say they were outstanding from start to finish. Professional, Friendly, Constant communication and support whenever we needed it. Special mention to Enzo, Ian and Charlotte - you made what could have been a very stressful time a lot more managable. Thank you for all your help - i will be recomending you to all.

Chloe · 13 May 2026

★★★★★ 5/5

Google

From day one , when Adam came to value my mothers home until the final day when my mothers house was completed I can do nothing but praise everyone in Ferndown Estate agents , after the valuation by Adam it was the very lovely Charlotte who I had most communication with , I can't speak highly enough of her , she went above and beyond her role to make sure that the sale went through, and genuinely cared about any questions/answers we had , I would highly recommend Ferndown and will return to them for future purposes. Lynn Cherry

Lynn · 13 February 2026

★★★★★ 5/5

Google

Charlotte Lees has been my post sales manager on my house purchase and she has been absolutely brilliant. Her communication from the start has been second to none and she has been really helpful with any necessary chasing and answering any daft questions I may have had. Highly recommend Ferndown and Charlotte in particular :).

Patrick · 13 May 2026

★★★★★ 5/5

Google

Ferndown have been amazing helping us find our dream home. A special mention to Enzo and Charlett who went above and beyond to help us get over the line and kept our stress levels to a minimum. An awesome bunch of people who had our best interests at heart the whole time. Thank you so much. Peter and Janine…

Peter · 13 February 2026

★★★★★ 1/5

Google

Communication very poor and at a snails pace at best. 24 hours for support to deal with a basic enquiry. Holding me to an exit fee for 18 months which will be challegend by our solicitors. Website is not performing correctly and Homeflow just inerested in hiding behind small print and charging monthly fees. Customer service i wish it could be zero instaed of a 1star.

Haydn · 8 December 2025

★★★★★ 5/5

Google

Ferndown made my first home purchase so simple. They were always there to answer any questions, super helpful and of course friendly. Charlotte, Mlak and Enzo were on my case and I couldn’t have asked for better support. Thankyou so much team. I know where to come when it’s time for us to move on 🩷 …

Abbie · 13 December 2025

★★★★★ 5/5

Google

The team was professional, helpful, and kept us updated throughout the whole process. They made everything much less stressful and were always happy to answer our questions. Many thanks to Brian , Enzo and Charlotte who went above and beyond to help us during the process.

Tina · 13 March 2026

★★★★★ 5/5

Google

Had the Giraffe for 10 days and have done 5 scans so far. The first two were very overexposed but it was due to operator error. Samuel and tech support helped me adjust the the photos and tour and ai was very pleased. Yesterday I did one shoot with my normal camera and processed the images using my editor and a second set by AutoHDR.. I also did the shoot using the Giraffe. I was quite surprised to find the Giraffe photos looked the best as judged by three people. Giraffe continues to make updates so I am excited to see their progress. The support I received from Samuel has been amazing. Giraffe, give him a big raise!

Marc · 15 February 2026

★★★★★ 5/5

Google

We at Tamar Estates have had nothing but exceptional service from Lisa @ Homeflow. She is amazing. Always looking to help and steer us in the right direction. I couldnt recommend Lisa or Homeflow highly enough. Our website looks incredible. THANK YOU!!!!!

Martin · 23 September 2026

★★★★★ 5/5

Google

Hristina was a pleasure to work with throughout the project. She was consistently responsive, professional, and efficient, always quick to action any requests or adjustments, no matter how small. Her clear communication made the entire process straightforward. We truly appreciated her dedication and would be happy to work with her again.

Island · 8 September 2025

★★★★★ 5/5

Google

I first approached Homeflow for a website quote and received a very quick call back from Mark and ran through Homeflow's service and our requirements in a very in depth hour long consultation. He totally gauged our ideas and vision and was referred over to our phenomenally patient site designer Hristina. It has took approx 2 weeks of working with Hristina and have rapidly seen our site progress from a basic template to a fantastic highly interactive website. As a self professed perfectionist I know we bombarded her so much (understatement) with questions/tweaks/ideas/issues and everything was responded to and implemented within a couple of hours maximum. Hristina has totally exceeded expectations and has gone above and beyond several times (mainly to do with advanced IT stuff we couldn't work out on our end) - she proactively offered to solve these issues and has been an absolute delight to work with. Thank you for all your help. All the best from Aidan and the team at Roostly

Aidan · 17 May 2024

★★★★★ 5/5

Google

Ferndown have been amazing. This was my first time buying alone and right from the start the support you get from everyone is just amazing. After sales Charlotte and Enzo were happy to assist with any of my queries, regardless how small …

Laura · 13 August 2025

★★★★★ 5/5

Google

The Giraffe 360 camera system is amazing! I’ve been using the camera for nearly a year. The camera is easy to use and produces stunning results. Their customer service and tech support is the BEST I’ve ever experienced and shows me they are serious about their business and reputation. I recently had a technical glitch with my camera. Within 20 minutes of notifying them, they started remote diagnostics. The issue could not be resolved so they immediately expedited a replacement camera. I’m extremely satisfied and experienced no down time in my business. Thank you Giraffe 360!!

Terry · 15 May 2025

★★★★★ 1/5

Google

Beyond frustrated. It was so difficult moving the website accross to Homeflow. I came to Homeflow as they were a dedictaed estate agency website provider rather than a CRM company that also offered websites. I was sold on the basis the new website would be more SEO friendly and should therefore perform better. So we committed to a new website design and Valuation tool. The whole process took months to switch over and on the day of switch over we had no live website for a few hours . The valuation tool was 40% out (we know its not an exact science but 40% is way too much) They reluctantly admitted there was a problem with the tool after much questioning, but so say hadn't had a problem before with any other customers? So we now do not have a valuation tool, (previously this generated a good degree of leads with our last compny) several months in we have no statistics available to us in the homeflow site - the facility is there but for some reason not supplied to us. Simple amendments are complicated (I've spent an hour this morning trying to upload a new staff member profile. It's the most laborious website ever. They continue to try and sell me more products/add ons yet haven't got the basics right. There is an assumption from Homeflow that we have a higher level of website knowledge than we have - that's what I thought I was paying them for. I can monitor my hits via google myself and they are down on before we joined homeflow, we have no valuation leads coming through, I'm paying double what I payed my last provider and I payed a website redesign fee. So in summary, I've spent more money for less return, and a level of personal involvement I've never had with a website before - Normally the suppliers I've had previously have just taken care of it. I'm frustrated, disappointed, and at my wits end, as a good website is probably one of the most important things in business. In fairness they are all without exception lovely to deal with, very apologetic, and sorry for all the hassle, but my issues are not resolved after a number of months.

David · 9 November 2023

★★★★★ 5/5

Google

I've used Ferndown for over 10 years to act as letting agent for me. The whole team are fantastic, and dealt with any situation in a very professional manner, despite being a very personal team. I would not hesitate to recommend them to anyone who needed an agent to take away all the hassle of managing a property they rent out.

John · 13 March 2026

★★★★★ 5/5

Google

Homeflow in general are the best team I deal with anywhere - period - no matter who it is (Lisa, Jack, Ryan, Donald). Always responsive; always friendly; nothing is ever too much trouble. Top team - thanks Donald for your help on this one.

Mark · 19 March 2026

★★★★★ 5/5

Google

I honestly can't say enough good about the team at Homeflow, Lisa Reid has been an amazing source of honest, clear, excellent advice from start to finish.... She's always to hand, and has never grown tired of looking after us and making sure we understand our options and that we are looked after. I've also dealt with Claire and she too has been an amazing help and advisor in writing our new and current website. I wouldn't consider using anyone else, take it from me... Lisa, Claire and team are superb.

Lloyd · 31 August 2023

★★★★★ 5/5

Google

We have been using Homeflow for a number of years now for our website and overall it’s been a smooth journey and we have never really encountered any issues (and on the rare occasions where we did, support was always very quick to assist and resolve! ) except for the most recent support case where my colleague Mercy was experiencing log in issues and repeatedly emailed support for help , however was met with silence and after approx. 5 attempts , was still no further forward (!) . Mercy finally had to escalate this matter in order to push for a response and had the fortune of getting in contact with Ryan Carpenter, who couldn’t be more helpful!! Ryan went above and beyond to assist Mercy and even went so far as to help out on a Saturday when he wasn’t working that day (as Mercy only works on Saturdays) . Thank you ever so much for your great support Ryan ! You really went the extra mile and redeemed any prior shortcomings of your company and allayed any dissatisfaction we felt! You truly deserve credit for your great work! Thanks again on behalf of Mercy and the company.

Ching · 31 August 2023

★★★★★ 5/5

Google

We were forced into getting a new property website as the existing company notified us they would no longer support their website/s customers they had into 2024. Homefloo were the preferred choice and are pleased we made the 'jump', good site, traffic increased and the support excellent.

ALISDAIR · 13 March 2025

★★★★★ 5/5

Google

Donald at Homeflow was excellent, he helped me through the whole process of fixing the problem we had and even I could understand it !!! Thanks Donald.

Martin · 8 October 2025

★★★★★ 5/5

Google

I worked with Hristina recently relating a design upgrade for a new website and I was very impressed with her guidance, the speed in responding (which was such a crucial requirement in order to meet our deadline) and her professionalism throughout. Nothing was too much trouble and I am grateful for the support provided. Thank you for all your help, Hristina, I hope that we can work together again for the next upgrade. Kind Regards, Katrin

Jeremy · 31 August 2023