Trusted Agent profile · Wandsworth
★★★★★
2,598 reviews across 2 platforms
11 Huguenot Place, London, SW18 2EN, Wandsworth, SW18 2EN
Part of Chestertons, see every office.
Chestertons's office in Wandsworth, at 11 Huguenot Place, is rated 4.6 out of 5 across 2,598 reviews on two platforms, including 399 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chestertons Wandsworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotJust rented out a property recently
Just rented out a property recently, thanks to Carmen vigneron who's been amazing with sorting out everything.
Hi Annabel, thanks for taking the time to leave a review for Carmen, she'll be delighted to see this. Please do get in touch if you need anything else.
1/5
TrustpilotUnprofessional and unable to deliver on their service
I appointed Chestertons on a joint agency term for the marketing of my property. Despite all the promises and statements claiming to be the best local agent 'by a country mile', they simply failed to deliver across the board.Compared with the other agent, Chestertons provided poor communication and I had to chase them for any updates. They failed to adhere to proper access procedure when conducting viewings. Upon termination of their contract their sales director acted in an extremely unprofessional manner, leaving yet another sour taste to the whole experience. In contrast, the other agent conducted themselves professionally and produced three offers of which one progressed to conveyancing.So based on my experience dealing with them, I cannot find a single reason why I would recommend them in any way.
Hi there,Thank you for taking the time to leave a review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate this matter accordingly.
5/5
TrustpilotSuper Service
Jack and the team at Chestertons have been superb. Highly recommend!
Dear JF,Thank you for your 5* glowing review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
3/5
TrustpilotGood experience until contract stage
I've amended my original 5 stars which I left at the stage at which the rental had been verbally agreed. My old review (which I still stand by up to a point) said: "Lily at Chestertons helped us sort out our dream rental. She got all the paperwork sorted in a couple of days and was on hand to answer all our questions."However, as soon as we got to contract stage, customer service took a nosedive. The contract was amended 4 times and each time we had to sign a new version of about 20 pages, but when I asked for a countersigned contract a few days before our move-in date I was told this wasn't standard practice.Then, when I arranged for a friend to collect our keys from the Chestertons office as we were overseas at the time, we were told that no one was sure where the keys were. This was 4 days after our tenancy had officially started. We were told to try the caretaker at a neighbouring apartment but no one was entirely sure. It took my calling the lettings manager of Chestertons to ask him to confirm where the keys were, a fair amount of time spent calling around, and finally requesting that my friend go and collect the keys from the neighbour's caretaker, before we could get hold of the keys to our new rental.So would I still recommend Chestertons? Only up until the point at which the rental is agreed, don't expect much after that.
Hi Steff,We're so glad to hear that Lily was able to support you in finding your dream rental! Thank you for taking the time to leave this lovely review, we wish you all the best in your new home.
5/5
TrustpilotAgreed tenancy let
Great at renewing my tenancy and asking for what I needed.Niema Latif was my agent so I wanted to say a special Thankyou to her.
Thank you for your review Paul, Niema will be delighted to hear this!
5/5
GoogleWe recently rented a property through Chestertons and had a great experience.Tyla in particular was so helpful and accommodating and made the process so easy for us.
Thank you, Amelia! We’re thrilled to hear about your positive experience renting through us. Tyla will be delighted to know her efforts made a difference. If you need assistance in the future, we’re here to help!
5/5
TrustpilotChesterton agency / Madi Doe
The Chesterton agency and more particularly Madi Doe were very professional. She helped us in the search for the apartment but also gave us a lot of advices and support for the administrative part. She has always ben available and kind.
Thank you for the five star review, we are so pleased Madi was able to help!
5/5
TrustpilotShort Term Rental
Preya has been wonderful to work with for my short term rental. She is responsive and professional, and has made my short term stay turnkey.
Thank you for your feedback Kelly, we're happy to hear your short-term stay was an enjoyable one. Wishing you all the best for the future!
5/5
TrustpilotMoving from the USA to the UK
We are moving from the USA to the UK and enlisted Chesterton’s help to find a flat to let. We dealt with several branches & agents, but by far the most helpful was Shannon Kearns. She showed us more properties than all the other agents combined! More importantly, she took the time to educate us about the area throughout the day. We could tell she really has her customers’ best interests at heart and was assertive without ever being pushy. We would work together with her in the future without hesitation.
Hi Scott,Thank you for taking the time to leave this great review. We're so pleased to hear that Shannon was able to offer such a high standard of assistance in finding you a flat in London. We hope that you have found the perfect place, and look forward to hearing from you again.
5/5
TrustpilotHighly Professional & Efficient
Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.
We're happy to hear Aiste found you the perfect tenant for your property Craig! Please reach out to the team if you need any further assistance. Best wishes!
5/5
TrustpilotFiona Davidson is an angel
Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.
Hi Penny, that's such a lovely review, thank you for taking the time to share your experience with Fiona. If you need anything else, please feel free to let us know. Best wishes!
1/5
TrustpilotI have been consistently misled by the…
I have been consistently misled by the local office that looks after Barnes and Mortlake over several years. Originally it was attributed to a turnover in staff and the problem was so big we naturally gave the time to resolve. However, our patience was misplaced. 10s of visits, emails, and meetings, and two years later, still nothing has been done. They have done a professional job of obfuscation and created the illusion of service. However, quotes have been lost, very few follow-up calls, and communication by omission and many, many quotes have been arranged, keeping us busy and under the impression, something was happening, but nothing.
Hi David,We're very sorry to hear about your negative experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
5/5
GoogleI have recently worked with Simon and the team at Chestertons and rate them very highly. Simon was proactive, professional and a pleasure to work with. I felt that my search for good tenants was in really safe hands which is reassuring when you are becoming a landlord for the first time. I would highly recommend anyone who is looking for tenants to speak to Simon as he is very reliable and trustworthy.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotThank you Vanessa Newman-Wright…
Huge thank you to Vanessa Newman-Wright for all her help. Great service.
Hi Nicholas,Thank you for taking the time to write a review.We are so glad you received a great service from Vanessa.We wish you all the bestChestertons
5/5
TrustpilotRenting in Wandsworth
Renting in Wandsworth. Very happy with the service. Suzan Salih and Elliot Keirle were fantastic and we were able to organize a move in less than two weeks.
Dear Joaquim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotColette O’Sullivan
My contact at Chestertons was Colette O’Sullivan. Colette was super helpful and very supportive. I am very grateful for her advice and practical assistance.
Hi Janet, we're really happy to hear you found Colette supportive throughout the process. Wishing you all the best!
5/5
TrustpilotVery helpful
CJ was really friendly and helpful. He dealt with my request promptly and efficiently.
Thank you, Emily! We're thrilled to hear that CJ provided you with friendly and efficient service. We appreciate your feedback and look forward to assisting you again in the future!
5/5
TrustpilotAiste Kotliarova is very professional
Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!
Hi Yue, congratulations on your new home and we wish you all the best for the future!
5/5
TrustpilotRichard Parkin - Chesterton's deliver again!
It has been a pleasure to deal with an effective and proactive property manager, who has excellent communication skills. Richard Parkin gets the job done and delivers an excellent service. He is a credit to both the team and to Chesterton's as a property service provider.
Hi Tom, we're sorry to see you have left this review and understand that our office manager has since been in touch with you to discuss this further. We appreciate how frustrating it can be to lose out on a property you love but in this instance, we had multiple prospective tenants in the same situation as you.All interest parties were given the option to submit a best and final offer and unfortunately, on this occasion, the landlord decided to accept a higher offer and longer tenancy term.We're sorry it did not work out on this occasion but wish you all the best in your property search.
4/5
TrustpilotTom Soutar was great at a seamless…
Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.
Dear Lucie,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Thomas will be delighted with your feedback, as are we. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
GoogleChestertons were the best estate agent I came across in my dealings with 16 different agencies when seeking to purchase a property this year. The team worked collaboratively with me across my journey and were always polite, helpful & available. I worked closest with Alex Shami who guided me to completion on the property I purchased. I found his service excellent: he was proactive yet never pushy, responsive at all times, willing to go out of his way to make things happen and all round just a pleasure to work with. I couldn't recommend Alex and Chestertons Wandsworth more.
5/5
TrustpilotExcellent agency with fantastic…
Excellent agency with fantastic managers. I am a tenant in the flat they manage. I had issues with the washing machine and lighting - and my manager, Isaiah Samuels, had all the work organized on the same day!They respond fast and help with all problems.
Hi Unkmas, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotJasmin Popalzai, Excellent Property Management
As an experienced landlord, I would like to comment on the high quality property management service provided by Jasmin Popalzai of Chesterton's. Jasmin has demonstrated responsiveness, excellent communication skills and high quality customer service. She owns and resolves issues in a timely manner and is a credit to the Chesterton's team.
5/5
TrustpilotZelda was super-efficient
Zelda was super-efficient, responded to a request straight away.
Hi Anna, thank you for your review. It's great to hear that Zelda was super efficient and came back to you straight away. Feel free to reach out again if you need anything.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Wandsworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
