Trusted Agent profile · Wandsworth
★★★★★
2,598 reviews across 2 platforms
11 Huguenot Place, London, SW18 2EN, Wandsworth, SW18 2EN
Part of Chestertons, see every office.
Chestertons's office in Wandsworth, at 11 Huguenot Place, is rated 4.6 out of 5 across 2,598 reviews on two platforms, including 399 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chestertons Wandsworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotSam was incredibly helpful
Sam was incredibly helpful, going the extra mile and answering our queries rapidly. Felt very at ease with Chestertons service today.
Hi Blake,Thank you for taking the time to write a great review. We are so thrilled Sam was helpful and went the extra mile in answering your queries.We wish you all the best.Chestertons
5/5
TrustpilotExcellent and responsive staff
Suzan has been very responsive and prompt in responding to our queries, making our move less stressful. We are very pleased and very excited to be in our new home
Dear Jimmy,Your feedback is very much appreciated, thank you, Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
5/5
TrustpilotMark Kardos has been incredibly helpful…
Mark Kardos has been incredibly helpful when ever issues or requests have come up. He is always quick to help and has been fantastic in supporting me as a long term tenant.
Thank you for sharing John, it's great to hear you've been a long-term tenant with Chestertons!
5/5
TrustpilotGreat experience in renting with Chesterstons
I have had the pleasure of liaising with Mark Kardos from Chestertons as the property manager for my flat over the last two years, and I can say that I’m happy with the service he provided.From the beginning, Mark managed my flat promptly and efficiently, ensuring that all my requests were addressed promptly.Unfortunately the landlord didn’t want to undertake some repairs that needed doing from the beginning of my tenancy. But I can say that Mark tried to do his best. Mark's excellent communication skills and responsiveness were particularly good. Whenever I had a question or concern, he was always quick to respond and provide the necessary assistance.I am genuinely grateful for the great job Mark has done in managing the flat I was renting. His professionalism, reliability, and dedication to customer satisfaction are truly commendable.
Thank you so much for taking the time to provide us with this feedback Giulia, it's amazing to hear that Mark was on hand whenever you needed help during your tenancy!
5/5
TrustpilotVery helpful agent
Stav was a great agent to deal with when I was looking for a flat to rent. The market was hot but he made an extra effort to get me into the first viewing of an apartment ahead of other agencies. I wouldnt have got it without his help
Thank you for the 5 star review!
5/5
TrustpilotGreat service
My experience with Chestertons, and working with Rufus was a resounding success. The process was professionally managed and I was well supported. They worked diligently to ensure a smooth transition for me.
Hello Charlie, thank you for leaving a 5 star review. We're so please to hear how smooth Rufus made the process.
5/5
TrustpilotJoyce Pau
Joyce Pau, the Property Management was easy to communicate and answered my questions / request in a timely way. Having a helpful Property Management is a bless! Highly recommend Chstertons!
We love receiving this type of feedback for our Property Managers, thank you Diona!
5/5
GoogleAmelia Parker at Chestertons Wandsworth was fantastic during our search for a rental property. She was friendly, efficient and always at the end of the phone when needed. Thank you Amelia!
Hi Amy, It's fantastic to hear how Amelia has been able to provide such an efficient service during your search for a rental property. We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further support.
5/5
GoogleI have been working on finding a flat with Abbie from the Wandsworth office for a few weeks now. She is so kind, bubbly and helpful and continues to guide me and my partner in this experience (which can be daunting and stressful). She also calls me weekly to check in on my search and sends me options that suit our description of what we’re looking for whenever something comes up! We are really grateful for her lovely service.
Hi Abigail, Thank you for taking the time to leave this lovely review. We're so pleased to hear how Abbie has been continually been able to provide an excellent service and guidance. We wish you all the best in your search and are hopeful that you'll find the perfect flat very soon!
5/5
TrustpilotAlice was professional
Alice was professional, responsive & courteous. She negotiated the terms & conditions to secure another successful tenancy. Thank you again Alice.
Hi A Morris,Thank you for taking the time to write a review and sharing your experience with Alice.We are so glad she was professional and responsive and secured you a successful tenancy.We wish you all the best.Chestertons
1/5
TrustpilotThe worst agency I’ve ever dealt with
The worst agency I’ve ever dealt with. Firstly as a long term tenant, during the housing crisis they delayed my extension deliberately so I get discouraged to renew as they wanted a better market price. Then they manipulated my deal so badly that I would be super disinterested to continue renting. 3 increase which i agreed but they still went on the open market to sublet it. Because apparently I can’t change anyone from my contract. All rubbish but we all know, they will use all the excuses. Snobby agents when it comes to renewal, they will play you psychologically, I will avoid naming people but really had enough of them all. I’m glad I’m not going to continue renting with them. Worst agency, don’t trust them. Specially when it comes to renewals. Despite they gave me a good onboarding experience, outgoing customers are left to feel distressed, no wonder they don’t have returning customers,.A disgraceful agency one sided.. With that attitude, a good self reflection would help them!
Dear Sash, thank you for taking the time to write your review, and for your time today on the phone. Your feedback was valued and will be taken on board, and we are very sorry for your experience on this occasion. We would like to wish you all the best for the future and in your new home.
1/5
TrustpilotPoor team
Poor team, one of our executive staff was relocated in a chestertons let property, we were given a great onboarding however when it came to renewals, very disgraceful. we had agreed to several offers that the landlord had apparently made but obviously because right now open market is more attractive they did everything to break the contract so they could let it at higher price, disgraceful from an agency that calls themselves world class, I do not think they can be world class with that quality and behaviour. Renewal teams at Chestertons emails are a sight to see, Specially the team that handled our extension.
Hi Alex, thank you for providing us with some further details so we could look into this further. We have since spoken with the tenant directly. Thank you for taking the time to raise this with us, we really appreciate the feedback.
5/5
TrustpilotJuliette was an absolute dream to work…
Juliette was an absolute dream to work with. She made the entire process stress-free. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Thank you for the 5 star review!
1/5
TrustpilotAbsolutely disgraceful treatment of…
Absolutely disgraceful treatment of tenants. My tenancy ended in August 2022 and I still have not had my deposit back. They failed to inform me that tenants only have 3 months to refer to TPS, but constantly ignored messages or take ages to respond, meaning when it became clear the matter could not be resolved between us, i was out of time and could only resolve via court proceedings.I issued a letter before action and they quickly sent the funds back to the landlord (who lives in australia) and told me I am on my own in resolving it with them, whilst refusing to provide me with their contact details. They are untrustworthy and incompetent. They admitted I was dealing with an individual who was new and did not know the rules, but I am the one left with a poor outcome, due to their inability to train staff to have sufficient competency to deal with tenants.
Hi Dean, we're sorry to read of your experience. You should receive an email from Trustpilot asking you for further details. Please do fill this out at your earliest convenience so we can look into this for you as soon as possible.
5/5
TrustpilotRental renewal 2024
Tamara was helpful with my current rental renewal. She listened to my requirements and answered all my questions.
Hi Sonu, thank you for sharing your experience with us. We're happy to hear your tenancy renewal went smoothly and Tamara was on hand to assist with any questions you had. Wishing you all the best!
5/5
TrustpilotGreat experience
William and Suzan were incredibly supportive and responsive throughout the letting process, making the entire experience stress-free.
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotThank you Chestertons
Chestertons was a tremendous help when we looking to move home, and their employees were all very helpful and concise. In particular, we have to thank Bradley for his immense patience, in helping us out during the moving process. We'll be sure to use their services again in the future.
Thank you for taking the time to leave a review, we are so pleased to read how helpful and patient Bradley was.
1/5
TrustpilotSCAMMED OUT OF 750£
SCAMMED OUT OF 750£Was about to rent a flat, they told me that I just had to get back home and pay a reservation fee of 750£ and they assured me that once that was done I would get the flat under the terms we had agreed on and that I had noting to worry about. I completed the payment as soon as I got home and right after they received it they called saying that that the terms had changed and if I wanted to rent it I now needed to pay a year upfront and also more importantly pay more then the original price we agreed on , these two things made the deal completely different then what it was originally meant to be and made it lose all of it's value so I told them that I couldn't go with these new terms and they refused to go back to the original ones. When I asked them to give me back the amount of reservation fee they refused and said that it was my fault if I didn't accept the new conditions and that they would keep the money. I kept asking them politely many times and pleading my case to get the money back but nothing. They kept saying that I was the one who pulled out when in reality they just came up with some new terms that were simply impossible to accept and they know it. Just a all around nightmare to work with from start to finish (hard to join/uncooperative ect...) and got scammed out of 750£
Hi Rayan, we’re sorry to see you have left us this rating, we have since spoken with the team to clarify the situation. We’re aware that you had made an offer on the property in question and had signed the terms of offer, which included the price, payment structure and T&Cs regarding the handling of deposits. The landlord had also turned down another competitive offer to proceed with yours. After a few days, you notified us that you were no longer able to meet the agreed payment terms and decided to not go ahead with the tenancy. Our team tried to contact you on several occasions, as the landlord was willing to work out a suitable payment structure, however we did not hear back from you. Based on the terms and conditions and given the costs the landlord had incurred by rejecting another offer, your deposit was retained.
5/5
TrustpilotSharon has been really helpful with…
Sharon has been really helpful with changing tenants in our apartment. Her communication was great and she explained everything clearly and patiently. Thank you Sharon!
Dear Paula,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotSharon was Great at coordinating and…
Sharon was Great at coordinating and supporting the change in tenancy, and going above and beyond to make sure I felt reassured all would run to plan!
Dear Olivia,Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotGreat letting experience - Thank you very much Juliette
Juliette was very resourceful and helpful in my property search. She gave me great tips and helped me find my flat in this very competitive markets giving me advice throughout the negotiations. Very professional and responsive to my questions.Definitely recommend to anyone looking to rent a flat.
5/5
TrustpilotConor has been the most amazing help…
Conor has been the most amazing help throughout this entire process! Highly highly recommend Conor!
Hi Lulu, this is amazing to hear. Thank you for sharing this feedback with us and if you need anything else, please let Conor and the team know.
5/5
TrustpilotFast & knowledgable support
Tamara Price has been great at guiding us through and helping us to get the property we wanted and advocating our needs. She has been contactable and responsive throughout the process.
Hi Anne-Marie, thank you for taking the time to leave a review. Tamara is an incredible part of the Battersea team, so we're not surprised to see this. Wishing you all the best!
5/5
TrustpilotI am a long-term tenant via Chestertons…
I am a long-term tenant via Chestertons and their service has been consistently outstanding, whether it is liaising with the landlord or with engineers, it is always a smooth experience. As a busy person, I am happy that they take care of most of the processes. Like with all things, the service is down to individual people and here I would like to highlight Mark Kardos who I deal with regularly. He has been pro-active, kind and always helpful.
Hi Pavol, thank you so much for the wonderful review. Mark certainly is a gem!
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Tell us what you need and we'll put you in touch. Chestertons Wandsworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
