Trusted Agent profile · Wandsworth
★★★★★
2,598 reviews across 2 platforms
11 Huguenot Place, London, SW18 2EN, Wandsworth, SW18 2EN
Part of Chestertons, see every office.
Chestertons's office in Wandsworth, at 11 Huguenot Place, is rated 4.6 out of 5 across 2,598 reviews on two platforms, including 399 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chestertons Wandsworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotTamara has been so helpful on our…
Tamara has been so helpful on our journey to finding a rental property, she has been there through every point of call and has been so pleasant. Rebecca and her make a great team, and really did go above and beyond for us, can’t thank them enough!
Thank you for the wonderful review
4/5
TrustpilotThanks Juliette
Juliette was helpful with organising viewings and sending through options to consider. She is hard working and dedicated.
Hi Maithili, we're happy to hear that you found Juliette helpful with arranging viewings. Wishing you all the best!
1/5
TrustpilotAbsolutely dreadful so far
Absolutely dreadful so far. Avoid as a management company! They do not do any work, rather just act as a mailbox forwarding on every little tenant issue and when something significant does occur they say that it is not their role to attend the property and just seek photos from the tenant who has caused the issue. So we are three days on having been told that the tenant has broken the radiator in the loft, causing water to come out and go through the ceiling, and Chestertons have given us no information at all about what damage was caused. What they have done though is ask us what we want to do about the tenants' complaints about Chestertons' cleaners (that we had to pay over £500 for), two light bulbs in a 12 bulb chandelier not working and some dead flowers in a vase. We don't know what we are paying for as they don't act as a filter to tenants, don't deal with any of the day to day minor things and then when something significant occurs, say that it is not their job to attend.Worst management company I have ever used.
Hi Steve, we're sorry to read this. In order for us to investigate this, you should receive an email from Trustpilot asking you for further details. As soon as we receive these, we can follow up on this for you.
5/5
TrustpilotThank you Vanessa
Vanessa has been informative, helpful and very prompt in her dealings with us since taking over the management of our property.
Hi Graham and Janet, thank you for the great review and sharing your experience with Vanessa. We are so glad she was helpful and prompt since taking on your property. We appreciate the support and should you require any further assistance, we will be happy to help!
5/5
TrustpilotDealt with Conor at Chesterton
Dealt with Conor at Chesterton. Smooth experience, appreciated the knowledge and guidance around what I was looking for.
Hi Erin, thank you for taking the time to leave a review. We appreciate the support and should you need anything further, we will be happy to help.
5/5
TrustpilotSeamlessly brilliant.
After a poor experience with another local agent, Liam from Chestertons has restored our faith with his outstanding service and professional approach. The service provided was at a reasonable price and seamlessly smooth. No beating around the bush and delivered as promised. No hesitation in recommending them to anyone. Thank you Liam and Chestertons!
What lovely feedback - thank you Ben!
1/5
TrustpilotProperty Mismanagement
After moving in during the end of September, there were initially a whole host of issues with our flat rented through and managed by Chesterton's.As well as being generally run down and tired from the previous tenancy, such as limescale ridden shower heads, greasy oven hood (despite claims a ‘full professional clean’ has taken place), extremely worn carpets and excessively scuffed up walls.We initially raised the issues on 2/10 and were told on 5/10 that they would send someone round to investigate. A contractor then came 2 weeks after that - around 20/10.Since then, it has been more or less radio silence from the property management team.I just yesterday decided to move my wardrobe in my room from one side of the room to the other. Boy am I glad I did this as what I found is pictured below.I discovered what looks to be a botched disguising job - whereby a wardrobe was placed over existing mould, paint then applied to the exposed section above the wardrobe which was visible, and the rest left behind the wardrobe.In addition to this, the wardrobe itself started disintegrating, due in part I imagine to the damp but also the cheap nature of the furniture.I had been unknowingly living, sleeping, storing clothes, and breathing in a room with rancid fungal spores.Unfortunately, their property management service is either insufficient or lacks any real care, attention, or drive. The Landlord pays to have Chesterton's "manage" their asset and if I were them, I'd be extremely angry and upset that they have mismanaged it so poorly. Either that or the landlord was fully aware and advised them to neglect it - who knows.All that is certain, however, is that a little bit of care and or attention from a Chesterton's property manager wouldn't have gone amiss...Would actively avoid renting through Chesterton's, especially if the property is managed by them.
Hi Charlie, we're really sorry to see you have left this rating. In order for us to investigate further, please do respond to the request we've sent via Trustpilot for further details. We can then follow up with the relevant team as soon as possible.
5/5
TrustpilotAmanda Goodman is absolutely excellent
Amanda Goodman is absolutely excellent, very pro active and efficient, deals with matters in a very professional manner and has always got time to speak.Would highly recommend Chesterton's
Hi Marc, thank you for your feedback and kind words for Amanda, she'll be delighted to read this. Should you need anything further, please do not hesitate to get in touch. Best wishes!
1/5
TrustpilotDon’t waste your time
The worst agency we have ever came across. Each time we call them, they tell us a property has already been let (a week ago, few days ago etc). When questioned how is that possible as the advert has only came out they respond it was let off the market- why put the add on the website then? Absolute waste of time, every single time.
Hi Kasia, we're sorry to see you have left this review and apologise for any inconvenience this may have caused. We do update our systems accordingly once a property has been let but understand that there can sometimes be a delay in this being reflected online. If you haven't already done so, we would recommend registering your details with your local Chestertons office so they can inform you of new listings as soon as they come to the market. We wish you all the best in your property search.
5/5
TrustpilotI have had an excellent experience with…
I have had an excellent experience with Chestertons Knightsbridge.Stephanie was my first point of contact, she was professional and responsive. Dawn was the letting agent and a pleasure to work with. She made it all very easy and I look forward to working with them again.
Thank you for your review!
5/5
TrustpilotGreat Team
My special thanks to the team as,a tenant, especially Preya, Sam, and Josh, always corteous and there to help when needed.
Hi there, thank you for your kind words for Preya, Sam and Josh. They will be happy to see this review. Best wishes!
5/5
TrustpilotReliable services
Despite the crisis and a booming property market Chestertons Pimlico offers a very reliable and modern service, especially Leusa Ellis who was able to advise me when I applied for a property and the agency guided me through the whole process. I highly recommend
Thank you for your review Erwan, Leusa will be delighted to hear this! Should you need any further help, please do not hesitate to get in touch with the team. Best wishes!
5/5
TrustpilotOlivia Barlow Chestertons
My experience working with Olivia Barlow from Chestertons was excellent. She was extremely proactive, helpful and professional and did a great job of finding properties that matched our criteria. Working with estate agents can often be exhausting but Olivia was a true breath of fresh air. Would recommend.
Thank you for sharing!
5/5
TrustpilotBuying a Home - John Ralph
John Ralph went above and beyond in his role to support me as a first time buyer . He communicated excellently throughout the process and was incredibly professional and knowledgeable. I would highly recommend John to anyone.
4/5
TrustpilotSamuel
I had a mixed experience with Chestertons.
Thank you for your detailed feedback, Zhou. We're glad to hear Ryan's efforts made your initial letting experience positive. We apologise for the challenges you faced during the check-out process and appreciate your insights. Your comments will help us improve our communication and service for future clients.
5/5
TrustpilotConnor Bunn was great to deal with and…
Connor Bunn was great to deal with and made the whole experience smooth and painless! Would definitely recommend!
Hi Harry, thank you for taking the time to write a great review. We are so glad Connor made the whole experience smooth and painless. We appreciate the support and wish you all the best.
1/5
TrustpilotTotally unprofessional service form…
Totally unprofessional service form lettings and property management team in SW13 area. Outstanding repairs and maintenance in the flat since move-in date 5 weeks ago as well as work not being done albeit promised before moving in and also listed in the contract. Too many people involved and no-one is owning up, taking responsibility.
Hi Tina, thank you for your feedback and we’re sorry to hear about the frustration you’ve experienced. We understand your concerns and want to assure you that we’ve been actively working to address the issues raised.After your move-in on 11th January, we promptly addressed the concerns you raised on the 15th January and instructed our contractor, CPS, to provide a quote on 17th January. CPS arranged a visit with you for 21st January. We received their quote the next day which was immediately forwarded to the landlord for approval. Unfortunately, there was a delay in receiving a response from the landlord, and we continued to follow up. We are pleased to confirm that minor repairs were completed by an engineer on 14th February, and the remaining repairs are scheduled to be completed today. We have kept you updated throughout this process and will continue to do so until all outstanding issues are resolved. We apologise for any inconvenience this has caused and appreciate your patience, as we work to ensure everything is completed to a high standard. Please don’t hesitate to reach out if you have any further concerns.
5/5
TrustpilotHad a seamless experience with Ioana…
Had a seamless experience with Ioana regarding a kitchen repair. From start to finish, she was highly professional, incredibly responsive, and coordinated with the contractor seamlessly to get everything sorted quickly. Thanks again for the fantastic support! Michele
5/5
TrustpilotMadi has been a pleasure to work with
Madi has been a pleasure to work with! She listened to my feedback and found me a property that exceeded my requirements. She was easy to talk to and always on hand to answer my many questions. The whole process has been seamless - I would definitely recommend Chestertons!
Thank you for taking the time to leave us a review, we are so pleased you would recommend Chestertons!
5/5
TrustpilotLeusa recommendation
Leusa was great in our search for a new property. Listened to exactly what we were looking for and found the perfect flat.
Hi Joseph,Thank you for taking the time to write a review and sharing your experience with Leusa. We are so pleased you found what you were looking for.We appreciate your support and wish you all the best in your new property.Kind regardsChestertons
5/5
GoogleI have no words to describe how satisfied and happy my wife and I feel. Amelia was super helpful, polite, as well as professional. She answered all our questions and responded to all our emails and phone calls immediately. She explained all the steps of the process in details. We both felt that having Amelia everything was under control. Thanks a million!!!
5/5
TrustpilotKater Bennet review
Kate was very helpful in helping secure the tenancy at 41 Church Avenue. There were some initial issues with the roof light and she liaised with the prospective landlord to ensure these were sorted out.She was always ready to help and returned my calls promptly if I had any questions about the property.
Thank you for leaving such a positive review of your experience and in particular of how helpful Kate was.
5/5
GoogleCarlo was great in helping us to secure our first property. His recommendations on conveyancers and clear responses throughout the process were invaluable to us in being able to achieve a speedy transaction!
5/5
TrustpilotI would like to thank the team at Chestertons
I would like to thank the team at Chestertons, especially Simon, who made our search for a rental property seamless. He was always available to answer any questions we had, he literally couldn’t have been more helpful if he tried! An exceptional team helped us find an exceptional property. We are delighted!
Thank you for taking the time to leave a review Colette - we're so pleased to see how great your experience was with Simon and the team.
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Tell us what you need and we'll put you in touch. Chestertons Wandsworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
