Carter Jonas Wandsworth reviews

★★★★★ 5/5

Trustpilot

Isabelle Branson 5* at Wandsworth

Isabelle Branson at the Wandsworth Common office - 10/10 for a fabulous, focused and honest service. Throughout she gave honest, constructive, solution based feedback. She worked tirelessly, with a smile always on her face, to move forward even when my property, stubbornly insisted on throwing challenge after challenge at her. Once we secured a buyer she diligently drove it over the line. I think with anyone else it may have not proceeded given the buyers market we are in. I can't thank her enough and I am delighted I chose Carter Jonas and Isabelle in particular as my agent.

Nicky · 14 October 2023

★★★★★ 5/5

Trustpilot

Carter Jonas estate agents

James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings.

Anthony · 3 February 2026

★★★★★ 5/5

Trustpilot

Professional and speedy service.

Tanya and Clare were absolutely brilliant. What had become a stressful situation in suddenly having to move, Carter Jones was speedy in securing the first property that I had seen - and wanted. Friendly and professional service. Thank you!

Thomas · 31 March 2023

★★★★★ 5/5

Trustpilot

Great service

We used Ed when we bought our house a few years ago and it only happened because of his efforts. As a result we didn't hesitate to get him to sell the property and we have just exchanged. Ed has a great manner, excellent knowledge and a very proactive pragmatic approach and keeps everything moving. Cant recommend highly enough.

Ian · 18 November 2025

★★★★★ 5/5

Trustpilot

Very professional and reliable

Very professional and reliable. Mandy was super knowledgeable, responsive and maintained an excellent level of communication throughout the process. I highly recommend them and looking forward to working with them again in the future.

Anastasia · 7 August 2023

★★★★★ 5/5

Google

Izzie and team Carter Jonas were super helpful in finding us a flat to rent. All very smooth, efficient and friendly.

Georges · 14 May 2024

★★★★★ 5/5

Google

My partner and I just rented through Carter Jonas, with the help of Izzie in particular. She was great! Lovely, on time, super quick to pick up the phone or get back to emails when we had queries or concerns and act as a very efficient conduit with our new landlord before we moved in. Would very much recommend, particularly in this rental market where places are going like hotcakes given the demand vs supply. James.

James · 16 December 2023

★★★★★ 5/5

Google

Had a very good experience renting a property via Wandsworth office. Izzie was very helpful and efficient. would recommend

S · 13 June 2024

★★★★★ 5/5

Trustpilot

Brilliant from start to finish of the…

Brilliant from start to finish of the rental process. Always quick to answer and reply to emails.

Emma · 7 February 2026

★★★★★ 1/5

Trustpilot

Don't rent property from these people Poor Service and Poor Communication

Myself and my partner moved into a property 1st July 2021 we signed a 3 year tenancy agreement throw circumstances we moved out on 31st July 2023 we were told that we would loose £564.00 of our £1036.00 deposit when we moved out we were a bit annoyed about it but were told this was because of the cost to them or the Landlords for readvertising the property we then found out that their was new tenants moving in on the 2nd August which made us slightly annoyed before we moved out we got professional cleaners into clean the house the day before we moved out the house was spotless.We moved out on Monday 31st September 2023 we waited and waited for the rest of the money to be paid into our bank account which never happened the house was suppose to be inspected by an independent person on the same day we moved out but this never happened the house was inspected on the first 01/08/23 then the new tenants moved in on the 2nd July 2023 we eventually got a copy of the report which shocked us apparently the house was dirty and uncleaned which was a load of rubbish.We eventually got an email from Rebecca at Carter Jonas saying that they were going to give us back £60 out of a £1036.00 deposit which I rejected they were taking a further £372.00 for cleaning the house and £100.00 for tidying up the garden we asked for copies of the receipts we eventually got a receipt for the cleaning of the house which is just a bog standard receipt which has no date when the cleaning was done or the actual address of the property we are still waiting for the receipt for the work done in the garden so we are still fighting this.

Graham · 1 September 2023

★★★★★ 5/5

Google

The whole experience with Carter Jonas has been nothing but swift and easy. Their great team offered great support throughout and Izzie was a constant non-stop help. Highly recommend!

Francisco · 11 November 2023

★★★★★ 5/5

Trustpilot

We recently purchased our house through…

We recently purchased our house through Carter Jonas and the whole process was assisted greatly by their staff, particularly Andrew Maddock. We experienced, what we now understand to be, the usual lack of communication from solicitors and it was the professional efforts of Carter Jonas that kept our purchase on track.

Andrew · 20 May 2021

★★★★★ 5/5

Google

We rent a flat from Carter Jonas and have had the best experience from the get go. Olivia was really helpful and has always been super responsive from the beginning. The JustMoveIn service Carter Jonas provide is a life saver for setting up and switching over bills and has saved us countless time and energy. Carter Jonas’ online repair reporting system is flawless and they have managed to get us any help we needed within days of reporting the problem. Will definitely be using them again for renting!PositiveResponsiveness, Quality, Professionalism

Polly · 11 November 2021

★★★★★ 5/5

Trustpilot

Naomi and the Carter Jonas team have…

Naomi and the Carter Jonas team have been extremely helpful, professional, kind and efficient throughout the renting process. All queries are responded to quickly and courteously, and Naomi made the whole process very smooth and comfortable.

Becky · 6 April 2023

★★★★★ 5/5

Google

Jermaine and Isabelle were great- they gave us regular progress updates throughout and helped get the transaction over the line. We highly recommend them. Charlie

Charlie · 15 January 2024

★★★★★ 5/5

Google

We rented with Jonas Carter. Viewings were professional, signing agreements was a breeze and communication was excellent. Highly recommended.

Reza · 14 May 2024

★★★★★ 5/5

Trustpilot

Andrew has been consistently brilliant…

Andrew has been consistently brilliant and I have found the whole team at Carter Jonas reliable, trustworthy and supportive through every step. I have been back in touch with questions and to ask advice years after our initial contract and Andrew has always done his utmost to help. Many thanks.

Guest · 21 May 2021

★★★★★ 5/5

Trustpilot

Carter Jonas have been fabulous agents…

Carter Jonas have been fabulous agents to rent with, we are so well looked after, repairs or any queries dealt with promptly.Tasha, Dana and Sophie are real assets to the company. So pleasant and helpful when contact and will always go the extra mile for you. We much appreciate your help always. Thank you all. 🙂⭐️Highly Recommend these agents!

Veronica · 22 September 2024

★★★★★ 5/5

Google

The team were incredibly helpful and efficient with the purchase of our lovely new home. Would definitely recommend their team to anyone in the area!

Elliott · 8 November 2025

★★★★★ 5/5

Google

My experience with Carter Jonas was great. They found us a beautiful flat at a reasonable monthly amount within a crazy rental market. Very professional service and super friendly staff, particularly Izzie, Hannah and Marta, who were incredibly helpful.

Alex · 11 November 2022

★★★★★ 5/5

Google

We’ve worked with Carter Jonas twice now to find a rental, and they’ve been fantastic both times; proactive, honest, and genuinely lovely to deal with. …

Meaghan · 16 October 2025

★★★★★ 5/5

Google

My wife and I recently bought a property from Carter Jonas, and we were thoroughly impressed with level of knowledge and professionalism showed by Jamie and Isabelle. As first time buyers, they made us feel very comfortable throughout the offering and buying process, through to completion. We would certainly recommend them to anyone seeking property in the area!

Neil · 11 September 2024

★★★★★ 1/5

Trustpilot

Double standards, bad service and disrespectful treatment

I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I kept reporting these issues to CJ but to receive nothing other than useless evaluation visits, unfulfilled promises to fix, and later a very cheap fix for only the tiles that made things look even worse.I would have tolerated all the above (as I’m generally a chilled person!), however, what made extremely unsatisfied with the treatment of these people is seeing their extremely unpractical process and disgusting double standards as I was checking out from the flat. As part of checking out, I was required to hire a professional cleaning company to clean the flat, which I did happily. Strangely, when I offered them to take a look at the flat before I leave, they said they cannot do that “because I’m still a tenant” so they can only check after I leave. A few days after I left, they came back to me with saying that they are not happy with some details of the cleaning including a list that chases some microscopic limescale here and there. What’s annoying was not only that their “high standards” suddenly showed up (after years of ignoring my serious maintenance issues), but also that they did not allow me to deal with the issues my self “as I’m no longer tenant”. So, facing bureaucracy in its most stupid form possible, I had no option other than going through dozens of emails between the cleaning company and the team of CJ to arrange a re-cleaning. You would think that would solve the issue, right?! No, because CJ don’t care about your time and haven’t even checked that the re-cleaning is done to their “standards”. Finally, I was left with no other option than paying CJ an extra to hire their own cleaning service to make sure that it’s done to their satisfaction.What is further annoying is that through the torturous communication with CJ team on the matter, I tried to reach out to some of their managers as the treatment seemed very unfair and illogical (I haven’t faced something like this throughout my 8 years stay in the UK), but all I received from the managers were robotic careless answers that we are extremely busy and we don’t have the time to pick a call. So, at the end, I felt that it was indeed disgusting how disrespectful people can be when they think they don’t have to treat you well. They show you extreme care when you are paying, but they’re not willing to speak for 5 minutes when you’re checking out.I would avoid dealing with these people as a tenant at any cost.

Mohamad · 11 May 2023

★★★★★ 1/5

Google

The worse agency ever,they made my loose my holidays as they told me I’m getting my flat in 2 days than they changed the date ,after that they said after New Year and I’ve never heard of them anymore.They didn’t contact and I’ve lost my holidays because of them.Please do not work with Izzy she is incompetent and not serious at all at work.For me they have a big 0

Esmeralda · 13 January 2024