Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
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5/5
GoogleI had a very good experience dealing with Carter Jonas, especially with Grace Phillips. Grace helped me find exactly what I was looking for. No job was too big for her, she was helpful in all aspects. Thank you for making my experience a pleasure. Will definitely be using Carter Jonas in the future!PositiveProfessionalism
Molly Β· 11 November 2021
Agent replied Β· 10 November 2024
Hello Molly, thank you for taking the time to write us a review. We pride ourselves in making an often complicated process simple for our clients. We are happy to have helped!
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1/5
Trustpilot-Mess about with people and wasteβ¦
Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyersβ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what βa round number meant in Englishβ with a very patronising tone...AVOID at all costs!
Mr Β· 3 October 2018
Agent replied Β· 26 October 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
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5/5
TrustpilotWe sold our property in Fulham with the expertise of Carter Jonas
We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.
Tim Β· 7 October 2022
Agent replied Β· 26 October 2024
Hi Tim, thank you for your review. We're so glad we were able to help make the sale of your home as stress-free as possible for you! Please don't hesitate to contact us in future if there's anything else we can help you with.
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5/5
GoogleThank you to Izzie and the team for finding us our new home.
We received speedy, professional and friendly service from start to finish and I would definitely recommended Carter Jonas to anyone in the market to rent or buy.PositiveResponsiveness, Quality, Professionalism
Bradley Β· 13 January 2021
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5/5
TrustpilotConsiderate Estate Agents
Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!
Alyma Β· 20 March 2022
Agent replied Β· 26 October 2024
Hello Alyma, thank you for taking the time to write a review. We pride ourselves in supporting all our clients as best we possibly can. We are happy to have helped!
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5/5
GoogleIf you want to have a practised and knowledgable company to sell your house, use these guys. Isabelle and the team at Carter Jonas we're grown ups with knowledge, experience and friendliness. They have made the journey from sale to completion a smooth and confident event. many thanks
Morgan Β· 12 November 2017
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5/5
TrustpilotIt is the beginning of our search for aβ¦
It is the beginning of our search for a property and we met with Sam and Charlotte who were charming and well informed. The viewings went well which could also mean it is the end of our search! We would certainly recommend Carter Jonas - they are very much a cut above many other agents.
Mail Β· 3 June 2021
Agent replied Β· 26 October 2024
Thank you for taking the time to leave us some feedback. Our team are always happy to hear from a happy client.
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1/5
TrustpilotIn my personal experience and opinionβ¦
In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.
Rob Β· 31 July 2019
Agent replied Β· 26 October 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
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5/5
TrustpilotI would highly recommend Carter Jonas
I would highly recommend Carter Jonas. I have used them for many years. Their service is outstanding, they always give solid advice and have always found high quality tenants for my properties. They are also proactive in giving support to busy landords. I always ask for their advice before making any property decisions as well.
Sue Β· 18 May 2021
Agent replied Β· 26 October 2024
Hello Sue, thank you for taking the time to write us such lovely feedback. Our team are always happy to hear how well we have supported our clients.
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5/5
TrustpilotProfessional service
Ed was extremely helpful and professional, he made the whole process go smoothly.
Matt Β· 7 November 2024
Agent replied Β· 29 December 2024
Hi Matt, thank you for your review, It's great to hear that you have received such a professional service from Ed. Please do not hesitate to get in touch if you need anything else in future.
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5/5
GoogleBuying through Carter Jonas was great, Jamie listened to what I was looking for and helped me find the perfect property. He ensured a smooth transaction and very helpful throughout. Great service
Lorenza Β· 11 November 2023
Agent replied Β· 10 November 2024
Hi Lorenza, thank you for your review. We are so pleased to hear that Jamie provided you with such a great service and that he was able to find the perfect property for you! Please do not hesitate to contact us if there's anything else you need.
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5/5
GoogleThank you for the fuss-free transactions π. They are very professional, but not uptight. It was really comfortable working with them. I never felt pressured or hurried during the entire process. Harry has been very helpful and supportive. Fiona is such a delight! β¦
Ces Β· 12 November 2019
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5/5
GoogleIβve had a really good move in experience with Carter Jonas. The team seems well organized and everyone is being attentive.
I would also like to offer special thanks to their agent Grace Phillips, sheβs super professional, responsive and truly polite.
I would so much recommend Carter Jonas and their good team.
Norah Β· 11 November 2021
Agent replied Β· 10 November 2024
Hello Norah, thank you for taking the time to leave us such lovely feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
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5/5
GoogleWorking with Carter Jonas in our property search and setting up a tenancy has been great. They've made everything so simple. Grace, our lettings manager, was fantastic, so responsive and helpful, she really guided us through the process and made everything easy. Would recommend!
Catherine Β· 11 November 2022
Agent replied Β· 10 November 2024
Hello Catherine, thank you for taking the time to leave us some feedback. We pride ourselves in making an often complicated process simple for our clients. Do not hesitate to contact us in the future.
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5/5
TrustpilotTheir letting team that we dealt withβ¦
Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.
Htet Β· 27 October 2021
Agent replied Β· 26 October 2024
Hello Htet, thank you for taking the time to write a review for us. We pride ourselves in making an often complicated process simple our clients. Do not hesitate to contact us in the future.
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5/5
TrustpilotSmooth sale through Carter Jonas
We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office.Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property.
Ed Β· 8 October 2022
Agent replied Β· 26 October 2024
Hi Ed, thank you for your review for Wayland and our Fulham team. We're delighted to have been able to help with the sale of your home. Do let us know if we can help you with anything in the future.
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5/5
TrustpilotI found dealing with Alison Norton onβ¦
I found dealing with Alison Norton on the purchase of the property very professional.
Andrew Β· 26 September 2024
Agent replied Β· 26 October 2024
Hi Andrew, thank you for your review. It's great to hear that you were so impressed with the professional service provided to you by Alison. Please do let us know if there's anything else we can do for you.
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5/5
TrustpilotA pleasant experience
We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As itβs a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.
Ricky Β· 20 October 2021
Agent replied Β· 26 October 2024
Hello Ricky, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
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1/5
TrustpilotUP THERE IN THE WORST AGENTS
UP THERE IN THE WORST AGENTS! CARTER JONAS WORKS FOR THE LANDLORD, NOT THE TENANT! CARTER JONAS DON'T GIVE A TOSS ABOUT THE TENANT. ALL ABOUT THEIR COMMISSION!!! BREACH OF CONTRACT, CONSTANT EXCUSES!!!
GAL Β· 4 September 2023
Agent replied Β· 26 October 2024
Hello. We're sorry to hear about your experience with us. If you would like to provide some further information, please email feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you.
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5/5
TrustpilotExcellent letting agents.
The Carter Jonas team manage the letting on our house as we have temporarily relocated overseas. They have been excellent. The whole team is very professional and dedicated, looking after both the interests of the landlord and tenants. I would highly recommend.
SSF Β· 3 December 2022
Agent replied Β· 26 October 2024
Hello, thank you for your review. We're delighted to have been able to help you with the letting of your home. Please don't hesitate to let us know if there's anything else we can help you with.
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5/5
GoogleRecently rented a 3 bedroom flat in Tooting and Carter Jonas were extremely helpful with every step, making the whole experience completely stress free! Massive thanks to Olivia who showed us around the property and provided excellent service throughout the whole process.
Alex Β· 12 November 2019
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5/5
GoogleVery responsive service. The estate agent, Jamie Limbert, was very responsive and excellent at follow through.
Maralee Β· 12 August 2024
Agent replied Β· 10 November 2024
Hi Maralee, thank you for your review. We're so pleased to hear that you are so happy with the service provided to you by Jamie. If there's anything else that we can help you with, please do not hesistate to contact us.
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5/5
TrustpilotWhite Hart Lane specifically
White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T
Tim Β· 30 May 2021
Agent replied Β· 26 October 2024
Hello Tim, thank you for taking the time to write us such a positive review. We are always happy to hear how well we have supported our clients. We are very happy to have helped!
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1/5
TrustpilotTerrible moving out process
Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
SO Β· 5 August 2024
Agent replied Β· 26 October 2024
Hello, we are sorry to read your review. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.