Carter Jonas Wandsworth reviews

★★★★★ 5/5

Google

Izzie, Hannah and Marta at Carter Jonas (Wandsworth) were really easy to deal with and made finding, viewing, securing, and moving in to our new property stress-free and a breath of fresh air compared to some companies we’ve dealt with in the past. Thank you for your quick communication and overall care, it was a really positive experience :)

Richard · 13 January 2023

★★★★★ 5/5

Trustpilot

First time we’ve needed to rent a property.

Fiona and Sarah helped us through the rental process which we’d never done before. They were always there on the end of the phone to help us through the process.

Denise · 21 October 2024

★★★★★ 5/5

Google

I've been impressed with Carter Jonas's services to date. The few issues we've had have been handled quickly (in stark contrast to the last estate agency I dealt with) and everyone we've spoken with has been friendly and professional.

Isaac · 14 May 2024

★★★★★ 5/5

Trustpilot

A wonderful estate agent to work with

A wonderful estate agent to work with. I had such a great experience working with this lovely team, truly a pleasure from start to finish. Everyone has been incredibly friendly, approachable, and professional, making the whole process feel easy and comfortable.

Noel · 19 July 2025

★★★★★ 5/5

Trustpilot

Great service from Carter Jonas

Great service from Carter Jonas, special mention to Maddy Peris. She is very quick at respond and always helpful.

David · 8 November 2021

★★★★★ 5/5

Trustpilot

Carter Jonas - You are the best!

We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot.

Nataliya · 19 March 2024

★★★★★ 5/5

Trustpilot

Really swift and organised process…

Really swift and organised process recently moving into our new rental house. CJ have been helpful throughout and kept us up to date with updates and contracts throughout.

Charlotte · 31 October 2024

★★★★★ 5/5

Trustpilot

Great experience throughout

When we were looking for an Estate agent to help us with the rental of our property we initially met a few. We chose Carter Jonas based on the efficiency and courtesy from the start of Fiona who came out to meet us and helped us out with some important understanding of our rental property from the start. We did not regret the decision.

Dolly · 30 March 2022

★★★★★ 1/5

Trustpilot

Utter rubbish

Utter rubbish, went for a house something on my credit file at a old address which was not on credit report! refused to give holding deposit! but house is through HS2 so going to chase them for the money as these sharks act as agent!

Peter · 13 December 2023

★★★★★ 5/5

Google

I have had such a positive experience buying my first home from Carter Jonas. Of all the estate agents I met in the buying process, Carter Jonas were by far the most professional, helpful, and friendly. I felt so supported, professionally and personally, and will definitely be contacting Carter Jonas when the time comes to sell my property!

Ruby · 11 November 2022

★★★★★ 5/5

Trustpilot

High-quality experience with Carter Jonas

Sam and Anamaria from the Fulham location were very easy to communicate with from the outset of my partner and I looking for a flat through to our move into our new home. They supported us in every step of the way and answered any questions we had timely and effectively. My experience with Carter Jonas has been excellent, highly recommend!

Diana · 5 July 2022

★★★★★ 5/5

Trustpilot

A great experience with Carter Jonas to…

A great experience with Carter Jonas to find out flat in Balham. Would highly recommend them, Olivia was very helpful!

Emma · 28 May 2021

★★★★★ 5/5

Trustpilot

Superb service - especially from Maddy

We have been with Carter Jonas for a number of years and have always received prompt, friendly service. Any issues have been resolved swiftly, and they have always been available if we've had questions. Maddy in particular (Senior Property Manager) has always been sure to look after us and take on board our requests, which is greatly appreciated!

Lauren · 19 October 2022

★★★★★ 1/5

Trustpilot

Stuck up, horrible people!!!

Terrible service. Terrible manners. Even the homeowner we loved the house of had negative opinions of the agents. We specifically drove 30 miles to speak in person having not managed to get anyone on the phone and they shuffled us out the door within 2 minutes of us arriving, and other people there (some with new-born babies who were being shunned) were all shocked at how they were treating the people who walked in.Stuck up, self-centred, snobby and clearly paid far too much and it's lead to them being far too big in their boots. Really appalling and not any way to treat people in this day and age - people we spoke to were older and 100% not up to date/living in the old ages in their approaches e.g. bordering on bullying and saying degrading comments. We were left absolutely speechless at some of their choices of words. Definitely avoid if possible. Completely shocked at how unprofessional they were. Very tempted to raise to HQ but how blatantly they were behaving stopped us as it's clearly normal for them and they must be accepted for this to happen - must be allowed from the top down! AVOID this agency!!!Chasing calls on viewings wouldn't work, emails wouldn't work, going out our way to do a "walk in" to the office didn't work... they need lessons in decorum and manners to put it frankly. A complete joke.

Griffiths · 24 August 2023

★★★★★ 5/5

Trustpilot

Fulham

Kate was very helpful with viewings and securing us our perfect house. Very pleased with the service.

Natasha · 22 October 2021

★★★★★ 5/5

Trustpilot

Maddy is very friendly

Maddy is very friendly, helpful and gets the the job when needed. Easy company to deal with.

Sarah · 14 October 2021

★★★★★ 5/5

Trustpilot

ms gozde balkan

Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.

Gözde · 20 January 2022

★★★★★ 5/5

Trustpilot

Really happy with the service and help…

Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!

Vanessa · 3 December 2024

★★★★★ 5/5

Google

I don't think I have ever received such fantastic customer service before from any company. Its' been a seamless and positive experience dealing with Carter Jonas Wandsworth, Grace.P went above and beyond to ensure we were comfortable and confident with the renting process. I would highly recommend to anyone looking to rent a place to use Carter Jonas whilst doing their search.PositiveResponsiveness, Quality, Professionalism

Lucy · 11 November 2021

★★★★★ 5/5

Google

Had a very good experience renting for the first time, being new to it all made the process very daunting but Izzie especially relieved a lot of the stress I had and made the process straightforward and simple, very quick replies and easy to contact. I would recommend to others and would use Carter Jonas again.

Bobby · 11 November 2022

★★★★★ 5/5

Trustpilot

Arabella & team

Arabella has been helpful and professional throughout the whole process.

Henry · 29 July 2022

★★★★★ 5/5

Trustpilot

Highly Recommended.

Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen

Pete · 3 February 2023

★★★★★ 5/5

Google

We found the Carter Jonas team on Bellevue Road to be extremely accommodating to our schedule for viewings, as well as very friendly. They made it a point to understand our situation and we very sympathetic to our needs. Key pick-up on move-in day was easy, uneventful and quick. We couldn't recommend Georgie and the others highly enough!

Coleen · 12 November 2017

★★★★★ 1/5

Trustpilot

Do not rent through these people - South Kensington office

Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.

Diane · 30 June 2023