Carter Jonas Wandsworth reviews

★★★★★ 5/5

Google

Recently rented a property through Carter Jonas with the help of Izzie, Juliana and Marta. A very straightforward and honest process with no hassle. Really pleased with the experience and a great property.

William · 20 December 2024

★★★★★ 5/5

Trustpilot

Helpful and efficient from Team Gary maintenance.

As a tenant with Carter Jonas for the past 10+years. Through the reviews I would like give a mention to our very reliable maintenance man Gary Rendall for the estate.I contacted Gary as my drains were blocked he arrived when he said, and sorted the problem great service! Thankyou Team Gary

Sandra · 13 February 2024

★★★★★ 1/5

Trustpilot

Don’t waste your time

We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .

Amy · 21 November 2020

★★★★★ 5/5

Trustpilot

While looking for a home desperately I…

While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.

Walid · 5 October 2022

★★★★★ 1/5

Trustpilot

Buying problems

Updated:I just learnt that CJ did not send their client my 2 page letter with multiple written offers that I provided a link to through the CJ portal. I’m glad I’m not paying them to sell my house., , , , , , Original:Attempted to buy a property CJ were marketing.Put in my offer, they had a response from the seller but didn’t tell me at that point. Meanwhile, they were contacting other people to try to get viewing booked in so they could start a bidding war on a house that had not sold in 6 months.Eventually, I tried to speak to them to ensure my final offer was as good as it could be for their seller, couldn’t get hold of them so sent them an email explaining what was on my mind and why I wanted to speak to CJ.... they forwarded it to the seller without my consent. The poor sellers were trying to sell and had reduced their price, I wanted to offer asking price but CJ were clearly after a bidding war. Eventually abandoned calls with them and used their online “Make an offer” Page With offer, terms, my broker, my solicitors details all there... only to get a call asking what my enquiry was about and then asking what I’d like to offer! Would I sell with them having experienced this side, unlikely, would I consider buying through them... never through the same office.Buying a house is hard enough without worrying about agents trying to inflate their bonus at the expense of the seller and buyer.

Ed · 20 August 2020

★★★★★ 1/5

Trustpilot

DO NOT ISE THIS COMPANY.

DO NOT ISE THIS COMPANY.please listen to my advice, they lie all the way through their operation. I had to pull out of a house move the day I was expecting the keys to my new house with a newborn baby because of the absolute incompetence of FIONA and JESS. It totally ruined our lives. They Lied about bad credit and said we failed the checks WHEN WE DIDNT. I literally have had the worst experience I’ve ever had with estate agents and on top they lied to my guarantors. THEY LIED I promise you guys do not use this estate agents. They lie. I’ve never in my life experienced something so stressful. The day I was supposed to pick my keys up they lied about the referenceing. It passed !! I pulled out of the deal because of their incompetence. Disgraceful and the worst experience I’ve ever had. Please listen to me and do not use this estate agents

ALISTAIR · 22 March 2024

★★★★★ 5/5

Google

Me and my partner had a great experience with Carter Jonas. Izzie especially had been super helpful and patient right from the beginning. She responded to any questions we had and gave us lots of time to explore further flats they offered. She’s very approachable and her communication was great. I’d recommend Carter Jonas!

Ahdab · 11 November 2023

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish! The whole team, at every point of the journey - from viewing, completing contracts to settling in - have been friendly, helpful and professional throughout. Highly recommend - thank you Carter Jonas Bishops Park team!

Jacob · 9 July 2024

★★★★★ 5/5

Trustpilot

Exceptional!

Andrew Maddock couldn’t have been more helpful throughout the purchase of our property, from initial viewing until final move in day! In fact he went beyond the call of duty, chasing up solicitors etcWe are very grateful for all the support we had from Carter Jonas as purchasers

Catherine · 18 March 2024

★★★★★ 5/5

Trustpilot

Great service

David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.

Dan · 9 February 2022

★★★★★ 5/5

Google

Izzie was very Very helpful throughout the process of showing us the property and filling out the documents for renting it. Especially in tricky times like this she and her colleagues made the process very easy and smooth. We are now renting with Carter Jonas for 3 months and they are responsive to any problems and questions we had very quickly.

Christi · 11 November 2020

★★★★★ 5/5

Google

Carter Jonas have been excellent letting and managing agents for us for the last few years. Fiona and her team have always responsive and quick to introduce quality tenants, and have been helpful and flexible as our needs have changed. Liz is a fantastic property manager who has managed to fix whatever problems have come up, and kept us and our tenants happy throughout. Highly recommended!

Jessica · 12 November 2018

★★★★★ 5/5

Google

I recommend Fiona Bourke at Carter Jonas very highly. Fiona has great marketing skills and was the agent to identify our first and second tenants. She has always provided a very professional service and towards the end of the first tenancy was very supportive in advising how to manage a complex tenancy situation. Her huge amount of experience was much appreciated and she always remains good humoured.

Elizabeth · 12 November 2017

★★★★★ 1/5

Trustpilot

Poor communication start to finish

I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere

Fluently · 26 June 2023

★★★★★ 5/5

Trustpilot

Nothing was too much trouble

We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!

Clayton · 26 October 2021

★★★★★ 5/5

Trustpilot

Thank you

Jessica is our property manager, she is so helpful, she solves our problems quickly. Thank you for help, we are so happy to work with you.

Pelin · 6 June 2021

★★★★★ 5/5

Google

We have just rented a property Carter Jonas manages. Izzie is friendly, positive and professional. There was a hiccup initially but Izzie did her best to solve it and we got there in the end. It has been a good experience overall and I don't think anyone should hesitate renting through Carter Jonas or putting their property on with them.

Amina · 11 November 2020

★★★★★ 5/5

Trustpilot

Highly professional and experienced…

Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.

Ms · 22 August 2025

★★★★★ 5/5

Google

Very happy with Izzie. She was always in touch and the moving was very smooth. The flat looked spotless when I moved in. Thank you 😊 …

Helga · 29 December 2024

★★★★★ 5/5

Trustpilot

House sale

Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved an excellent price despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to finish. This office has very strong local knowledge and a great work ethic.

Isobel · 15 December 2022

★★★★★ 4/5

Trustpilot

We chose Carter Jonas to sell our…

We chose Carter Jonas to sell our property. Ed was excellent throughout the period. I have to say that initially wasn't impressed with the photographer that took the photos. Speaking to Ed, this was quickly resolved and another photographer was employed and the photos were so much better.Our house sold within the first week. From there everything was fairly smooth and Ed was around to help with questions and queries.

Jan · 7 October 2021

★★★★★ 5/5

Trustpilot

Marina was concise and efficient in…

Marina was concise and efficient in helping me with my property search. Felt so painless compared to other experiences.

J · 23 February 2022

★★★★★ 5/5

Trustpilot

Sam the Great

Sam was great. Always available. All the office worked quite well.

Joe · 24 January 2023

★★★★★ 1/5

Trustpilot

Horrible agency

Horrible agency. They do not care about tenants at all, they fee are ridiculous and very expensive. They charge for everything. They are very tricky with tenants ( read your contacts and everything they give you to sign very careful ).They do only care about money. Consumer services is horrible. I have not met such rude people in my life, I hope never to have to use their services anymore. I was in a difficult situation (and dear I have to pay for it).They take advantage of people.

Luis · 15 October 2017