Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis get 1 star for just being there. What a waste of time. This business has deteriated rapidly in the last 20 years. Extremely unprofessional service. A dysfunctional estate agent branch. Please can someone in the head office take control of the staff in the Streatham branch. Staff do not know how to communicate with potential vendors. Staff cannot coordinate appointments. A photographer turned up at my door unannounced to take pictures. Really a shambles. So unfortunate that I was looking for a local estate agent however I have to go elsewhere.
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Karim · 12 January 2020
Agent replied · 10 January 2025
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
★★★★★ 1/5
GoogleCatastrophic
Tried to rope me into a 3 year contract, and pay them over 7 grand, just to find a tenant. When I spoke to the tenants they did the same to them.
Told me that the tenant had all their own furniture, I throw out furniture. When I spoke with tenants they had bought furniture as the agent had said no furniture included. The property came with parking space, the agent told the tenant it would cost them extra. They charged the tenant £1000, plus referencing at £180 per person (there was 4 of them).
On the day of the move they still had not sent me contact details, info to fill out my tenancy, or info on their reference checks
Tracey · 28 December 2019
Agent replied · 26 December 2024
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
★★★★★ 1/5
GoogleTerrible customer service, called them many times to arrange a viewing, no response from the lettings team. They told me they would call me back several times, they failed to do so. I feel sorry for the landlords who instructed them to rent the property, i don't know how the property will be let if they're not answering their phones to arrange viewings. Barnard Marcus are the worst estate agents i've ever tried to deal with. I'll be sticking with foxtons and dexters.
Margaret · 24 October 2019
Agent replied · 22 October 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future.
Thank you again for your feedback. Best Regards
★★★★★ 5/5
GoogleExcellent experience on the whole. Bernardo was always plesant and availible to answer all my questions and phone calls even on his day off. He made me feel confident and secure throughout the whole process. I could not have asked for a better agent.
Martin · 11 January 2023
★★★★★ 5/5
GoogleWe recently sold with Barnard Marcus, the team was lovely and always on hand to help and prepared to go above and beyond for us. We had such a good experience with them everything went smoothly with the sale. The sale was secured within the first 2 weeks of the property going on the market. Everyone at this branch were always willing to help and very polite and we felt we were in good hands. I would highly recommend them. Thank you once again!
Ayce · 23 October 2023
★★★★★ 5/5
Google“Just a little note to say thank you for all your help and for the excellent service We are very grateful.”
So happy with Bernardo helping us since we started our tenancy. He responds to our queries and concerns as soon as he can.
The best, attentive, available, when not, return calls as soon as able, always keeping you updated always trying to get you the best solution Bernardo your the best....
The 5 star rating is predominately due to the diligence, professionalism and understanding nature of Bernardo Reggi
Sumaiya · 23 October 2023
★★★★★ 5/5
GoogleI have recently used Barnard Marcus service, Peter from Streatham branch was mostly dealing with my property, I am very happy with the service.
Mateusz · 3 January 2025
Agent replied · 10 January 2025
Thank you for taking the time to leave us this tremendous 5* review Mateusz. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHas been viewing flat on Friday and after six days of several phone calls they still don’t know if they going to rent it to me. Keep saying to me that I’m the one that will get the flat but... but... no one knows! Kumar estate agent take my card details even before any deal happened saying that I can run away 😂🤘. Basically don’t waste your time with Barnard Marcus Streatham!
Galus · 23 October 2020
Agent replied · 22 October 2024
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
★★★★★ 5/5
GoogleWe have been working with Adrian McCalla, who found us an amazing property. He identified exactly what we were looking for, and has since made the process feel smooth and transparent.
Sadie · 23 August 2024
Agent replied · 22 October 2024
Many thanks Sadie for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI let out one of my properties with Barnard Marcus Streatham branch and the team were very efficient and friendly. Bernardo, Melissa and Filipa were very helpful and attentive to anything I requested. I will defintely be re-using them in the future!
Kika · 23 October 2022
★★★★★ 5/5
GoogleExceptional lettings agent, diligent, incredibly helpful, always offered reassuring guidance and answered all of our questions in a more than satisfactory manner. A true professional. Highly recommended for their outstanding service, both Banard Marcus Streatham and specifically Rodellene! Thank you for helping us secure our new home!
Atshaya · 23 October 2023
Agent replied · 22 October 2024
Thank you Atshaya for your kind 5* review! - Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleI have been dealing with Bernardo at Barnard Marcus for the management of my rental property for over 10 years now and he has always been extremely helpful and proactive. We have built up a great relationship over the years.
Sachin · 25 February 2024
Agent replied · 22 October 2024
Sachin, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Bledian and the rest of the sales team. I was on the market with 2 other agents for months Bledian got a sale agreed for us within 3 weeks.Couldn't recommend Barnard Marcus Streatham. Thank you!
Surbhi · 26 March 2024
Agent replied · 22 October 2024
Thank you surbhi goyal for your great recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFilipe has been an excellent help with our first home move in with my girlfriend, very friendly, helped to answer all our questions and was quick to reply to any concerns! Brilliant team member made our move in much easier!
Charles · 23 October 2022
★★★★★ 5/5
GoogleGreat experience with my first time renting. Filipa was very helpful and was very patient when explaining everything to me. Very professional yet relatable person which made the process less stressful. Her calm mannerisms and understanding was reassuring.
Thanks Filipa
Zipporah · 23 October 2022
★★★★★ 5/5
GoogleWe only dealt with Stephen as our mortgage advisor, not the rest of the agency. He was extremely helpful and professional, helping us on our way as first time buyers. I would highly recommend him, always available to talk things through, explaining all the fine points and getting things moving fast when required. 5 stars!
Jeremy · 24 October 2019
★★★★★ 1/5
GoogleI was in their offices trying to get my flat let out, when after some back and forth one of the letting agents starts racially berating me! I was belittled, made fun of for my race and even spat at. Would NOT recommend
Ronald · 23 October 2023
Agent replied · 22 October 2024
Hi Ronald, Having reviewed our branch systems I can confirm that we do not have any records of you as a client or as a potential client. As such, I would have to strongly refute the comments you have left, however, should you wish to discuss further please do contact us via CustomerRelations@sequencehome.co.uk. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleJoey helped us find a gem with a great landlord. He was great at dealing with all the logistics up until move in. Very happy in our new place!
Taminah · 24 July 2024
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review Taminah. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleProfessional and always available ready to help. Bernardo Reggi was amazing 100% recommended!! Made the process smooth and swift easing customers, clients, tenants and the landlords.
F · 23 October 2023
★★★★★ 5/5
GoogleAs a first time landlord Peter really helped and guided me in the right direction to get the best possible tenants for my property. Couldn’t be more grateful.
Highly recommend
Bethany · 24 June 2024
Agent replied · 22 October 2024
Thank you Bethany for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePeter helped us find are dream property, he was extremly responcive throughout the whole processand went above and beyond to accommodate our queries and demands.
J · 23 August 2024
Agent replied · 22 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had the pleasure of having Bledian as our sales contact. He guided us through a rather complicated transaction and was with us from start to finish. Excellent service, great experience.
Aquila · 25 April 2024
Agent replied · 22 October 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleRented our flat through Joey and Bernardo. They were very responsive, friendly and professional. We were able to view the property more than once, moved into our flat quickly and they addressed any questions we had. Thanks team!
Kelly · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleBarnard Marcus were great in helping us find a rental property in Streatham - particularly at such a difficult time.
Our agent, Filipa, was extremely professional, helpful and friendly. I often find moving house a very stressful experience, and her support / guidance throughout the process made it a lot more manageable.
I would recommend Barnard Marcus Streatham to anyone looking to rent property in the area.
Jasmine · 23 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
