5/5
Great experience with Barnard Marcus and our agent Damon P. Damon was very professional, patient, and put a lot of work in finding us a property. We definitely recommend his services.
Trusted Agent profile · Wandsworth
★★★★★
290 reviews across 1 platform
120 Mitcham Lane, Streatham, SW16 6NS, Wandsworth, SW16 6NS
Barnard Marcus's office in Wandsworth, at 120 Mitcham Lane, is rated 4.6 out of 5 across 290 reviews on 1 platform, including 290 Google reviews rated 4.6.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
Great experience with Barnard Marcus and our agent Damon P. Damon was very professional, patient, and put a lot of work in finding us a property. We definitely recommend his services.
5/5
Really great experience renting. Filipa and the team were quick and had great communication going as I was living abroad and relocating back to the UK. They made it simple!
5/5
Melissa has been great, quick to respond to queries and has made the process very straight forward.
5/5
First time working with these guys and they were amazing!!! Special thank you to Filipa and Bernardo they were amazing and dealt with any queries we had efficiently….thank you!!!
5/5
Absolutely the best agency. Everything was clear and FAST, better than others. Mellisa was always ready to help me in every single step. She is an excellent professional.
5/5
I have dealt with a lot of estate agents in the past 10 years and hands done these guys are amazing! Josim and Joey are super helpful and knowledgeable!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Rodellene has really helped us in securing our new flat. She’s friendly & always easy to get in touch with, and has made the process as stress free as possible!
Hi Eleanor, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
Great service from Josim & Peter for helping me find a property and made the move very smooth.
Dear Omar, thank you for your kind words about Josim and Peter! We are thrilled to hear that they provided you with great service and made your move smooth. If you need any further assistance, feel free to reach out. Thank you for choosing Barnard Marcus Estate Agents Streatham!
5/5
I recently sold with Barnard Marcus and I was extremely impressed with their level of professionalism and dedication throughout the entire process. I would highly recommend Barnard Marcus Streatham to anyone looking to sell their property. Their exceptional customer service and expertise made the entire process stress-free and enjoyable. Thank you to the entire team for your hard work and dedication!
5/5
I was looking to buy a house with Barnard Marcus Streatham , and I must say Gabriel was very helpful and efficient (and funny). He was really knowledgeable and made the stress of it much easier. I would definitely use them again.
5/5
Great service by Josim. He found the property we needed and managed everything on our behalf. Stress free and all round customer experience:)
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
2/5
A painful experience to attempt to sell our property. Several viewings confirmed with us who didnt turn up and no phone call from the agents to let us know. Once the property did sell, the lady who was In charge of pushing the sale forward, didnt do the job. After over 2 months, our buyer didnt have a mortgage in place so we put pressure on the agents to find out what was going on and turned out the buyer was a complete waste of time. Team mostly unprofessional. We lost around £1000 on the property we tried to purchase. Wouldnt trust barnard marcus again in future unfortunately.NegativeQuality
5/5
Absolutely top marks to Bernardo Reggi at Bernard Marcus Estate Agents for being a complete star throughout all the processes with my property search. Very professional, friendly and so helpful. I can't rate him highly enough. Always been honest and clear with any type of negotiation/offer and super quick in any response to texts or calls. It was particularly reassuring to know it would always be him at the end of the phone. One of the best service ever. I can highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
May I just start with saying my experience with 'Bernard Marcus Estate Agent' was the best so far and I would highly recommend, although I didn't find the perfect property the customer service I received was marvellous. The first call I made was picked up by Kemar I believe, who was amazing and helpful yet honest and straight forward. He booked a viewing in that day and offered another property to view which was a bonus. Met Bernardo at one of the properties who was so lovely it was honestly a dream to negotiate with. Both extremely professional, helpful and polite. Competent and efficient service.
5/5
Very quick and efficient work, helpful going above and beyond will definitely continue to use them in the future
5/5
Excellent customer service, very professional, fast responses. We land great property without any problems and issues. Many thanks to Bernardo for the great service and support. I would highly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Very pleased with Peters efficiency and service ,when rented a property recently.
Many thanks Joanna for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
Excellent service and a very smooth moving-out process, the agency showed the utmost professionalism throughout and Bernardo was particularly helpful - highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
4/5
We sold our flat through Barnard Marcus - process was super easy and the staff were great. Highly recommend Barnard Marcus.
Many thanks for the fantastic recommendation and review. Kind regards, Lucy, Customer Relations.
1/5
Arranged a viewing for two properties which was confirmed the evening before. We attended the property at the arranged time - but after 15 minutes no one turned up so we called the office. The person on the phone told me both viewings had been cancelled but they didn't have my contact details. I gave them my contact details three times, received emails from them and had a voicemail from the office previously that week! The estate agent then had the cheek to contact me via email a few days later to try and reschedule without even an apology! I found them to be incompetent and rude.
1/5
Wouldn't recommend AT ALL. My friend and I did an offer for one of their properties for rent. After few days the offer got accepted. Then the referencing process started and it took FOREVER. Never once we were updated on the developments of the process! We wrote plenty email ( maybe just one of them got an answer)and called the agency numerous times ( it's super hard to get through letting, they take your number and never call back). Finally, the landlord decided to proceed the tenancy with an other agency (apparently with cheaper fees) and we remained empty handed! I understand this might not be entirely dependent on the agency but it won't change my opinion about Barnard Marcus Streatham! Very unprofessional and UNRELIABLE! The only quick process was the one of deducting money from our account to remove the ad of the property from their website. Of course we still waiting for the money to be refunded (and of course we haven't been told when the money will be refunded....).
2/5
We've been with BM for almost a year and unfortunately they have failed to sell our property. We've had a mixed experience with them in what is clearly a tough market. Their communication was very poor and took a lot of complaining from me before we received a weekly email and timely post-viewing reports. They did eventually achieve a low offer after 5 months on the market. They were helpful in trying to push the transaction through as quickly as possible, and it was not their fault that the transaction was aborted by the buyers. However, since that fell through their efforts have been underwhelming at best. They proposed a "relaunch" of the property online on Boxing Day, but this never happened due to what they admitted was their own oversight. They also confirmed they are unable to offer concrete statistics or insights - so, if they recommend a strategy to you, this will be the result of a hunch or anecdotal feedback, rather than data showing what works. They are a nice team, but 11 months in I think they just want us off their books. I would not work with them or another branch of BM again.
5/5
I am a first time buyer and I am still going through the purchase process. The team at the streatham branch was friendly. I mainly deal with Mr Stephen Ofori and he is excellent. I thought the mortgage application will be daunting but he put me at ease. As a first time buyer, I could not have asked for a better broker. He was available to answer all my queries and made sure I understood my commitments. My application was made with the right lender for the right product and I had my mortgage offer without trouble. He is really a Brilliant broker and I am definitely coming back for my next mortgage. Keep up the Good work!
5/5
Filipa at Barnard Marcus has been the most helpful estate agent I have ever had experience with. She helped me sort a property in under a week! She also responded to any of my questions and queries over the phone straight away through the process and has been a real help.
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