Every review we hold for the Walton on Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI arranged a viewing for today and I happened to be in Walton ahead of schedule, I contacted Rochills to ask if viewing could be brought forward and I got a call back 2.5h later, understandable as they were all busy out on viewings. However, the person who called back 'Dan' (I believe that was his name) was quite condescending and undermining when I questioned the price of the property in question given that two or three properties were being sold in the same development for 115k less (Ambleside Avenue). He hanged up on me before I could even say 'bye' which I found disrespectful and unprofessional to say the least. Probably because he does not think I am not in a position to buy and assumed I am not worth his time. He showed he cared little, no interest in what my argument was, customer care was quite poor. This does not benefit the seller as expectations may be a bit unrealistic, other estate agents have mentioned the property is overprized. Rochills is not advising on the sellers best interest and when challenged that the attitude showed today was pretty precarious 'Dan' could not care less and hanged up. Possibly because I have an African name. I do not recommend 'Dan's' /Rochills services and my experience with them was very very poor, appalling.
Maria A B-S
Amparo · 6 March 2022
Agent replied
Hello Amparo we would be delighted to discuss your experience, however now that we have listened to the phone recording, your comments seem to be out of context and inaccurate. With regards to the value of the property , it is clear that our property is completely different to the other properties on the development, as well as our property being significantly larger. Without viewing the property it may be difficult for you to appreciate the property differences. Happy to discuss this further. Please contact us directly on 01932 222120.
★★★★★ 5/5
FacebookWe had a really good experience with Rochills for letting our house out in no time. Sasha, Jemima and Sharon were all very professional, helpful and a great team to work with. Highly recommend.
June · 1 October 2021
Agent replied · 19 June 2024
Thank you so much!😊 for taking the time to review our service. I will pass on your comments to Sasha, Sharon and Jemima.
★★★★★ 5/5
GoogleExcellent experience with the lettings team at Rochills. Both Jemima and Sharon were fantastic at helping us secure our new place which we are really happy with. Highly recommended!PositiveQuality
Tim · 21 June 2022
Agent replied · 20 June 2024
Tim thank you for reviewing our lettings team performance. We are delighted to have helped you secure a new property. Kind regards Sarah, Sasha , Sharon & Jemima
★★★★★ 4/5
GoogleReally good service from start to finish with Rochills. Lovely people, we got fast responses on the whole and they helped make what is a rather stressful process less so! Would recommend.
Maddie · 20 March 2025
Agent replied · 20 June 2024
Maddie thank you for taking the time to review and for the fantastic star rating. Great to hear that we were excellent in communications and removing any stress during the transaction. Kind regards Marcel & Sarah Roccia and the rochills team
★★★★★ 5/5
GoogleThank you specially to Sharon Ghirardani
Molay · 18 December 2025
Agent replied · 17 January 2026
Molay thank you for the 5 star review.
★★★★★ 5/5
GoogleRochills were amazing from start to finish _- what a difference ompare ti the other volume type agents in Walton on Thames - highly recommend ti sellers and to landlords .
Violeta · 20 March 2025
Agent replied · 20 March 2026
Violeta thank you for the 5 star review. It’s great to hear that we are different to other agents. As a family agency we always try and give a bespoke service. Kind regards Rochills team
★★★★★ 5/5
GoogleI have been renting my Walton on Thames maisonette for nearly two and a half years with Rochills. They have efficiently found tenants on three occasions. However, the last time was particularly impressive with a difficult situation following a tenant leaving before the contract expired. Jemima Hogg solved the problem almost immediately and went to great lengths to make sure everything was in place as soon as possible for the new tenants to move in. I recommend her very highly. Sacha Thomas has also dealt with this challenging changeover in a very professional manner.
OLIVER · 8 November 2021
Agent replied
Dear Oliver thank you for reviewing our lettings service provided over the last 2.5 years. We are delighted that you are happy with the service. I will pass on your comments to Jemima , Sasha , Sharon and sarah . Kind regards Marcel
★★★★★ 5/5
FacebookThank you so much to Sharon and the team at Rochills for all your hard work and professionalism. It has been a pleasure to be able to lease from you.
Jacinta · 28 January 2022
Agent replied · 30 April 2023
Jacinta Rona thank you for taking the time to write your kind comments. We are delighted that Sharon and the lettings team were professional and provided you with a great lettings experience. Kind regards from the Rochills team.
★★★★★ 5/5
GoogleMarcel and the team are the absolute BEST, their dedication and professionalism is top notch. I would not hesitate to recommend Rochills to any landlord or tenant. They company has a great vibe and I just love working with them.
Manoj · 29 July 2019
Agent replied
Thank you Manoj for your kind words . We look forward to working with you again shortly . Coffee and biscuits are always ready for you.
★★★★★ 1/5
GoogleWhen viewing a property last month the lady was very blunt and looked like she had no interest at all. she also had no information whatsoever about the property viewing.
Ryan · 20 March 2025
Agent replied · 22 October 2024
Thank you for the feedback. We have checked our records and cannot find you as a customer and don’t have any record of you attending a viewing. Furthermore as of last month we didn’t have ladies carrying out viewings. Therefore we can only assume this is a fake review. However please feel free to contact us.
★★★★★ 5/5
GoogleRochills were a real support throughout the whole process: from the initial care & attention to detail in the write up, which really helped present my house in the best possible light; the excellent communication & feedback before and after each visit; & then through the stresses of seeing through the legal processes of the sale itself, right up to the waiting for the exchange of keys on completion day! It was a complete service & they were with me every step of the way. Thank you Rochills.PositiveResponsiveness, Quality, Professionalism, Value
Jane · 25 August 2021
Agent replied
Jane thank you so much for taking the time to review our services. We are delighted that we were able to provide an excellent service while achieving a great result. Kind regards from Marcel & Sarah and the Rochills Team
★★★★★ 5/5
GoogleExcellent communications from start to finish. From the dedicated WhatsApp group for my house sale to regular text and email confirmations and feedbacks on viewing Rochills was everything I hoped for in a professional estate agency. Good personable team who always made time for me and went out of way to facilitate the sale- at full asking price. Many thanks Rochills and would recommend strongly. I’ve experienced most of the agents in KT12 and they are simply in a different league.PositiveResponsiveness, Quality, Professionalism, Value
Giordano · 25 August 2021
Agent replied
Wow Giordano thank you for your amazing review. My all appreciate the wonderful feedback and comparing our agency with other agents. My pride ourselves on delivering a first class service with results and being different. So happy we worked well together as a team to achieve 100% of the asking price. Please feel free to pop into our office when passing by.
★★★★★ 1/5
GoogleNo I was unfortunate to have to deal with you
Andrew · 20 October 2025
Agent replied · 20 March 2026
Dear Andrew unfortunately we have checked our files from 2023 and we don’t have any records of dealing with you and we can only assume you gave us a review in error ? Clearly this is an error
★★★★★ 5/5
GoogleJemima has been great! She listened to my requirements & found the perfect property for me. She's kept me in the loop throughout. Very professional service!PositiveProfessionalism
Johanna · 21 June 2022
Agent replied · 20 June 2024
Johanna great to hear that Jemima listened to your requirements and identified the perfect home for you. Communications is so important and we are delighted that we delivered. I will if course pass on your kind comments to Jemima and the lettings team. Kind regards Marcel & Sarah Roccia & Rochills team .
★★★★★ 5/5
GoogleWe were lucky enough to have Rochills not only manage our house as we rented it for 2 years, but when we came to sell it was sold for asking price within a week!
The staff are professional, extremely knowledgable and so very supportive. We had no difficulties as Landlords because Rochills had any problem solved so quickly.
When the time came to sell our property they handled everything for us. Nothing was ever an inconvenience and I cannot recommend them enough.
Should you need to sell, buy or rent a property look no further than Rochills!PositiveProfessionalism
Anna · 21 June 2021
Agent replied · 20 June 2024
Hi Anna thank you so much for your kind words the team at Rochills appreciate you taking the time to comment. Good to see that you was delighted with both our sales and lettings team. Keep in touch regards Marcel Roccia and the Rochills team.
★★★★★ 5/5
GoogleRochills have redefined my understanding of what to expect from a good estate agent. From the initial of marketing the property to completion, Rochills continued to add value to their service throughout. We were under offer within 3 days of going to market, achieved best price and they were very easy to communicate with.
Selling your ‘home’ is a process driven by emotion and I feel grateful to have had Rochills help us see it through. I cannot recommend them enough.PositiveResponsiveness, Professionalism, Value
Nicolas · 21 June 2021
Agent replied · 20 June 2024
Nicolas thank you for your kind comments. It was a pleasure to have you as one of our clients. We hope you are happy with your move to Brockley in London. We will be here to help you in your next future move.
★★★★★ 5/5
GoogleI cannot recommend Rochills highly enough! From start to finish, their team went above and beyond to make what felt like an impossible sale happen. …
Elin · 22 April 2025
Agent replied · 20 March 2026
Elin & Faizh thank you for your kind words and 5 star review. We are delighted that you have purchased our home. We couldn’t wish for a better buyers. We are sure you will be happy in your dream home and we wish you create many happy … More
★★★★★ 5/5
FacebookWe would highly recommend using ‘Team Rochills’.
We sold our house with them recently and I’m so pleased we chose them as they really did make the whole process so simple and not at all stressful.
They were on hand every step of the way, friendly but professional and communication was excellent, replying quickly to any questions or queries that we had.
Would definitely use them again!
Thank you for all your hard work.
Alana · 27 April 2022
Agent replied · 19 June 2024
Dear Alana thank you very much for taking the time to review our service. We are delighted to have sold your beautiful home and to have enabled a stress free move. Once again thank you from all the Rochills Team. Marcel Roccia
★★★★★ 5/5
GoogleThank you all for making a lengthy sales process as smooth as you possibly could and for your patience throughout all the delays. Your mediating skills were superb!
Annie · 20 March 2025
Agent replied · 22 October 2024
Dear Annie thank you for taking the time to review our services and for the 5 star rating. Negotiating and navigating between buyers and sellers is always delicate and challenging however we are delighted to have managed the situation and kept both parties to a successful conclusion. Thank you from all the Rochills team. Marcel & Sarah Roccia
★★★★★ 5/5
GoogleI can’t speak highly enough about Rochills. From booking our first viewing to moving in, they have been helpful, efficient and friendly at all stages. I highly recommend!
Jo · 20 March 2025
Agent replied · 22 October 2024
Jo we are really happy that the Rochills team were helpful and friendly. We always try and make the process stressless and easy for all in the moving process. Thank you on behalf of the rochills team. Regards Marcel & Sarah Roccia
★★★★★ 5/5
GoogleJemima was genuinely a pleasure to deal with. From the start, she was attentive, friendly, super efficient and managed to make the process of procuring a tenancy enjoyable. Would highly recommend!
Sophia · 2 July 2021
Agent replied
Sophia thank you for taking the time to review our service. We are delighted to help you find a tenancy. Kind regards Marcel & Sarah Roccia and the Rochills team.
★★★★★ 5/5
GoogleRochills have redefined my understanding of what to expect from a good estate agent. From the initial of marketing the property to completion, Rochills continued to add value to their service throughout. We were under offer within 3 days of going to market, achieved best price and they were very easy to communicate with. Selling your ‘home’ is a process driven by emotion and I feel grateful to have had Rochills help us see it through. I cannot recommend them enough.
Nicolas · 28 March 2021
Agent replied
Nicolas thank you for your kind comments. It was a pleasure to have you as one of our clients. We hope you are happy with your move to Brockley in London. We will be here to help you in your next future move.
★★★★★ 5/5
GoogleWe were lucky enough to have Rochills not only manage our house as we rented it for 2 years, but when we came to sell it was sold for asking price within a week! The staff are professional, extremely knowledgable and so very supportive. We had no difficulties as Landlords because Rochills had any problem solved so quickly. When the time came to sell our property they handled everything for us. Nothing was ever an inconvenience and I cannot recommend them enough. Should you need to sell, buy or rent a property look no further than Rochills!
Anna · 28 March 2021
Agent replied
Hi Anna thank you so much for your kind words the team at Rochills appreciate you taking the time to comment. Good to see that you was delighted with both our sales and lettings team. Keep in touch regards Marcel Roccia and the Rochills team.
★★★★★ 4/5
GoogleThere were a couple of early issues, for example being provided with the wrong service charge, however Craig was brilliant, and I was struck by his continued support post-completion which I think really set him apart.
Adam · 9 February 2020
Agent replied
Hi Adam thank you for taking the time to review our service. We hope you enjoy your new home. Please visit us when passing our office. Regards Marcel Roccia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
