Every review we hold for the Walton on Thames office, from every platform, shown as written. First names only.
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5/5
GoogleAll team at Rochills estate agents have been very professional and were able to help at each stage during the sale from the start till the completion date. The whole process of sale from the initial viewing (one of the too many we have requested) up to the date of completion was smooth and straight forward . Craig, Callum, Liz and the wider Rochills team have all been fantastic, helpful and accommodating . Would highly recommend them.
Ioannis Β· 2 March 2023
Agent replied
Dear Ioannis, thank you for your fantastic review. It is great to hear that the whole team were able to provide a excellent service and that the process was smooth and straight forward. Our aim is always to focus on the whole moving process rather than just the sale and it is gratifying to hear that we achieved this with your move. Thank you from Marcel & Sarah Roccia and the whole of the rochills team.
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5/5
GoogleEasy to deal with and professional throughout. Can not fault Marcel for his work in selling our house. Very knowledgable and thorough from start to finish. Thank you
Anastasia Β· 20 March 2023
Agent replied
Anastasia thank you for your excellent review. I am delighted to have helped you with your move. Please do pop in to see us. I am also looking forward to seeing how you refurbish the house. Kind regards Marcel & Sarah Roccia
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5/5
GoogleSuch a pleasure dealing with Sascha & Sharon. Setting up a new tenancy has never been this easy. Both were helpful and responsive, would definitely recommend.
Sascha also helped avert what could have been a moving day disaster, thank you!PositiveResponsiveness, Professionalism
Charlotte Β· 21 June 2021
Agent replied Β· 20 June 2024
Charlotte thank you for your 5 star review. We are all delighted that you are happy with our lettings team service. Thank you from the Rochills team. Marcel & Sarah Roccia
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5/5
GoogleMarvellous experience with Rochills, very proactive people and commitment to help you and get your property, Jemima Hogg was beside me all the time in the process and told me all the details.PositiveProfessionalism
Miguel Β· 25 August 2022
Agent replied
Miguel thank you for taking the time to review our services. Great to hear how proactive the team and Jemima was. Hope you enjoy your stay at the property. Marcel & Sarah Roccia and the team.
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5/5
GooglePaul Whitaker from Rochills was absolutely one of the best estate agents we have come across, his responses to all are questions was spot on and his professionalism throughout the whole process was really above standard. Would recommend Paul and Rochills anytime.
Anzil Β· 27 February 2021
Agent replied
Anzil thank you for the positive feedback regarding our service and in particular the service from Paul Whitaker . Kind regards Marcel Roccia
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5/5
GoogleI have found Marcel an absolute pleasure to deal with and I love how passionate he is about achieving the best possible outcome for his clients.
The marketing is second to none at Rochills and really helps sellers stand out to their competition.
Simon Β· 28 November 2020
Agent replied
Simon thank you for taking the time to write this review. Delighted you are happy with our service and our marketing. Look forward to meeting you again. Kind regards Marcel & Sarah
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5/5
GoogleMarcel was incredibly helpful and always there to answer questions and give advice even during his holiday! No surprise that they are award winning, what an honest, professional and dedicated team. Highly recommend using Rochills.
Kylie Β· 28 March 2022
Agent replied
Kylie thank you for taking the time to review our service. We are always happy to help in any way. Kind regards Marcel & Sarah & Rochills Team
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5/5
GoogleUsed Rochills for many years now for both lettings and sales. First class service. Excellent team whoever I've dealt with so all told, 10/10 from me.
Geoffrey Β· 20 July 2025
Agent replied Β· 30 December 2023
Geoffrey thank you for taking the time to review our service. We value your business o er the many years and delighted to work with you. Thank you for recommending us . Kind regards Marcel & Sarah Rochills and the rochills team
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5/5
GoogleMany thanks to the team at Rochills, especially Sharon and Jemima! Felt very supported in the process of renting a lovely place. I would definitely recommend them π β¦
Cristina Β· 28 November 2022
Agent replied
Cristina Thank you for taking the time to review our services. We are delighted that the lettings team supported you through the letting process. Excellent that you would recommend other potential tenants to use our services. I will pass on your kind comments to Sharon & Jemima. Kind regards Marcel & Sarah Roccia.
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5/5
GoogleI have purchased two properties through Rochills and found them to be extremely professional. Both Craig and Callum ensured that the conveyancing process was as stress free as possible. I now have four investment properties and they are being let through the lettings department of Rochills. The ladies there, Jemima, Sharon & Sacha, have worked tirelessly to ensure that the best tenants have been found for my properties. Sarah continues to ensure that rents are collected on a monthly basis and I would thoroughly recommend Rochills for buying, selling or renting your property.
Salvatore Β· 29 July 2022
Agent replied
Salv, Thank you for taking the time and effort to write this excellent review. We are delighted that we have provided you with a professional service. Both from the sales team and lettings team. We will continue to offer you honest service and all the team appreciate your understanding and love working with you.... hopefully for many years to come. Kind regards Marcel& Sarah Roccia
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5/5
GoogleThis is the best experience i have had with an estate agents before. Everything was so simple and easy and the estate agent Jemima took away all the stress of it. Great communication and very very helpful!
Lauren Β· 15 November 2021
Agent replied
Lauren thank you for the great feedback. We are so glad you had an easy and wonderful experience. I will pass on your comments to the team and Jemima . Kind regards Marcel & Sarah Roccia and the rochills team.
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5/5
GoogleI really recommend Rochills Estate Agents. All the time the team always very polite and kind with me and my husband. They helped us to make the right choice and kept us well informed of progress along the way ( it was fast!).
Knowledgeable experts on the market!
Thank you so much for the brilliant service!
Hellen and Rafael
Ela Β· 20 March 2024
Agent replied Β· 29 July 2023
Dear Helen and Rafael thank you for taking the time to review our service and for the 5 stars . Good to see that we offered you a brilliant service and continued communications . Hope you will be happy in your new home. Kind regards Marcel and Sarah Roccia
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5/5
GoogleThe team at Walton are a professional outfit that know the local market very well. They pitched the pricing intelligently and the presentation of the property details was of quality. They found a buyer on the first day of visits and although the conveyancing process took longer than expected , through no fault of their own, they were courteous and responsive throughout. I can highly recommend this agent to any prospective seller in the local area.PositiveResponsiveness, Quality, Professionalism, Value
Michael Β· 25 August 2022
Agent replied
Michael so glad the pricing strategy we adopted work so well. As well as our communication throughout the process. It has been a pleasure to work with you both as a landlord and seller. we wish you the best. Please feel free to reach out for any property related matters. Regards Marcel & Sarah and Rochills team
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5/5
GoogleSuch a pleasure dealing with Sascha & Sharon. Setting up a new tenancy has never been this easy. Both were helpful and responsive, would definitely recommend. Sascha also helped avert what could have been a moving day disaster, thank you!
Charlotte Β· 28 March 2021
Agent replied
Charlotte thank you for your 5 star review. We are all delighted that you are happy with our lettings team service. Thank you from the Rochills team. Marcel & Sarah Roccia
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5/5
GoogleWe are in the process of a move right in the middle of Christmas and as moves go the search was that bit more stressful with rental properties increasing after the pandemic it added to our stress.
However both Sharon and Jemima, have been both professional, dilligent, calming and personable and added a real humane touch to the whole experience.
I feel they have both gone the extra mile for us whilst remaining professional which I have never really experienced from any estate agents in all the moves I have been involved in.
Rochills as an estate agent comes Highly recommended from me.PositiveResponsiveness, Quality, Professionalism, Value
Stuart Β· 21 June 2022
Agent replied Β· 20 June 2024
Dear Stuart thank you for taking the time to provide such wonderful feedback on our lettings service. We understand how busy you are during a move and appreciate your feedback. We will feedback your fantastic comments to Sharon & Jemima and we are delighted to have gone above and beyond in delivering an excellent service and experience. Kind regards Marcel & Sarah Rochills and the team at Rochills.
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5/5
GoogleVery professional and friendly service from the moment we viewed the property to the completion and even after. I was very impressed with the speed of communication and also the fact that the staff, Craig in particular, would take time to address queries and even go the extra mile with regards to recommending other local services and giving advice. Most estate agents I have dealt with in the past are only interested in getting their fees or sale and then don't want to know.....not Rochills. I'm have dealt with many estate agents through my business of buying to let and I can safely say Rochills are the best I have encountered in over 25 years.PositiveResponsiveness, Quality, Professionalism
Tanveer Β· 21 June 2022
Agent replied Β· 20 June 2024
Tanveer thank you for providing us with an amazing feedback. We are so proud to have your trust and to be the best agent over 25 years is an honour. Your review has given our team a huge motivation to continue to do what we are doing. Helping people move to the next chapter of their lives. We look forward to continue to work with you.
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5/5
GoogleWe recently purchased our house thanks to the fantastic team at Rochills! After a long search we found out perfect house and weβre delighted to have our offer accepted. Throughout the process the team were amazing in making things run smoothly. Most importantly they were great at keeping us updated and responding quickly to our messages. The team were always there to answer our calls and texts and guide us through the process. In particular we needed help and guidance with our solicitor and I was very impressed with how the team helped us and chased our solicitor for us. They were extremely knowledgeable about the whole process - we couldnβt have done it without them. Craig, Callum & Dan are all professional, credible and great at what they do. I would definitely recommend them and have no hesitation working with them again.Thanks guys.. you are amazing!PositiveResponsiveness, Quality
Alan/Georgie Β· 21 June 2022
Agent replied Β· 20 June 2024
Alan & Georgie we love to be called amazing! ....especially when you appreciate our processes and our Team. Please do not hesitate to contact us for any property Kate's issues and pop bycto say hello when passing our high street office. Regards Marcel & Sarah and Rochills team.
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5/5
GoogleJemima has been extremely friendly, helpful and professional beyond means. She's always a pleasure to talk to and is very efficient and quick to get things done! Thank you for all your help!
Nafisa Β· 28 March 2022
Agent replied
Nafisa, great to hear that you was happy with our lettings service. I will pass on your comments to Jemima and the lettings team. Regards Marcel & Sarah Roccia
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5/5
GoogleLovely Staff - very efficient rental process and great attention to detail and communications - Gives you confidence that Rochills' personal approach will secure you a home to rent - I would highly recommend
Peter Β· 20 March 2025
Agent replied Β· 20 June 2024
Dear Peter thank you for your excellent 5 star review. We are happy that the team were very attentive and personable. We home you enjoy your rental .
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1/5
GoogleI arranged a viewing for today and I happened to be in Walton ahead of schedule, I contacted Rochills to ask if viewing could be brought forward and I got a call back 2.5h later, understandable as they were all busy out on viewings. However, the person who called back 'Dan' (I believe that was his name) was quite condescending and undermining when I questioned the price of the property in question given that two or three properties were being sold in the same development for 115k less (Ambleside Avenue). He hanged up on me before I could even say 'bye' which I found disrespectful and unprofessional to say the least. Probably because he does not think I am not in a position to buy and assumed I am not worth his time. He showed he cared little, no interest in what my argument was, customer care was quite poor. This does not benefit the seller as expectations may be a bit unrealistic, other estate agents have mentioned the property is overprized. Rochills is not advising on the sellers best interest and when challenged that the attitude showed today was pretty precarious 'Dan' could not care less and hanged up. Possibly because I have an African name. I do not recommend 'Dan's' /Rochills services and my experience with them was very very poor, appalling. Maria A B-S
Amparo Β· 28 March 2022
Agent replied
Hello Amparo we would be delighted to discuss your experience, however now that we have listened to the phone recording, your comments seem to be out of context and inaccurate. With regards to the value of the property , it is clear that our property is completely different to the other properties on the development, as well as our property being significantly larger. Without viewing the property it may be difficult for you to appreciate the property differences. Happy to discuss this further. Please contact us directly on 01932 222120.
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5/5
GoogleWe are in the process of a move right in the middle of Christmas and as moves go the search was that bit more stressful with rental properties increasing after the pandemic it added to our stress. However both Sharon and Jemima, have been both professional, dilligent, calming and personable and added a real humane touch to the whole experience. I feel they have both gone the extra mile for us whilst remaining professional which I have never really experienced from any estate agents in all the moves I have been involved in. Rochills as an estate agent comes Highly recommended from me.
Stuart Β· 28 March 2022
Agent replied
Dear Stuart thank you for taking the time to provide such wonderful feedback on our lettings service. We understand how busy you are during a move and appreciate your feedback. We will feedback your fantastic comments to Sharon & Jemima and we are delighted to have gone above and beyond in delivering an excellent service and experience. Kind regards Marcel & Sarah Rochills and the team at Rochills.
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5/5
GoogleRochills were a real support throughout the whole process: from the initial care & attention to detail in the write up, which really helped present my house in the best possible light; the excellent communication & feedback before and after each visit; & then through the stresses of seeing through the legal processes of the sale itself, right up to the waiting for the exchange of keys on completion day! It was a complete service & they were with me every step of the way. Thank you Rochills.
Jane Β· 28 March 2022
Agent replied
Jane thank you so much for taking the time to review our services. We are delighted that we were able to provide an excellent service while achieving a great result. Kind regards from Marcel & Sarah and the Rochills Team
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5/5
GoogleOne of the most important things is knowing the agent you are dealing with understands your needs and is local to be able to do that, as well as keeping you informed throughout, Macel and the team are do just that, great service
Kamal Β· 29 July 2019
Agent replied
Thank you Kamal for your kind words. I will pass on your comments to the team. Please feel fee to see us at our office from time to time.
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5/5
GoogleThanks to Craig and all the team at Rochills for their fantastic service and support throughout the purchase of our first home. They kept us updated throughout the whole process and made it so easy and actually enjoyable! We cannot thank them enough!
Rhianna Β· 29 July 2019
Agent replied
Dear Rhianna thank you for your great feedback . We are delighted to help you with your move. We hope you enjoy your home and have wonderful memories . Please feel free to visit us when passing . Kind regards Marcel & Sarah Roccia and the rochills team
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