Trusted Agent profile · Walton on Thames, Surrey
Verified
★★★★★
432 reviews across 3 platforms
69 High Street, Walton on Thames, Surrey, KT12 1DJ
Rochills's office in Walton on Thames, Surrey, at 69 High Street, is rated 4.7 out of 5 across 432 reviews on three platforms, including 374 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Without doubt, our staff are our greatest asset. Importantly our staff live locally and are passionate about Walton on Thames and the surrounding areas. They provide new buyers and tenants information about the local area . They are highly experienced and incredibly dedicated professionals who share a common aim, to provide the best service possible.
The Trusted Agent 2026 results for Rochills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Walton on Thames office, from every platform, shown as written. First names only.
5/5
GoogleSmooth journey to rent a property composed by Rochills - Always communicated back with questions or queries - Thank you to Sharon Ghirardani.
Ranjana thank you for your 5 star review. Great to hear that we communicated well and the process was smooth. Kind regards Marcel and Sarah Roccia
5/5
FacebookWayne Newton has been great. Very communicative, easy to contact, understandiable, pleasure to deal with .
5/5
GoogleI can’t recommend Rochills enough Callum and Craig were fantastic dealing with a sale on our behalf that took a long time and a lot of effort on their part. Eventually we completed today. Thanks guys for a job well done.
Mandy it's great to hear that our team were fantastic in dealing with your sale. It's unfortunate that transactions take so long. Thank for taking the time to provide us with another 5 star review we appreciate your comments. Thank you Marcel & Sarah and the rochills team.
5/5
GoogleVery good customer service, Sharon Ghirardani helped me advertise my property out and provided excellent support with sorting out all the paperwork that went into it. If it weren't for Sharon I would still be struggling to find tenants to rent out my property to. I can safely say that I would highly recommend contacting Rochills for their very organised and hardworking staff if you are in a similar situation.
Lo great I hear that Sharon provided excellent service. Delighted to also hear that she was organised and proactive. Kind regards Marcel & Sarah Roccia Directors Rochills
5/5
GoogleI bought my property through Rochills. Marcel was really helpful and he and the team worked together to ensure the process was as smooth and straightforward as possible. The WhatsApp was useful. I would recommend them as agents, friendly, easy to contact and very responsive to queries. Thanks to all.PositiveResponsiveness
Hi Monica thank you for your feedback and we are delighted that you found an Ideal property in a fantastic location. Please pop by our office when you are passing by. Once again thank you and we hope you are happy with your home. Kind regards Marcel & Sarah and the Rochills team.
5/5
GoogleRochills was very professional and efficient in facilitating my rental process. I felt that they were honest and realistic about the process and sent clear instructions for referencing and documentation. I was presented with a clean and …
Juane thank you for the lovely feedback. The Lettings team appreciate you taking the time to offer us a 5 star review. Kind regards Sarah & Marcel and the rochills team
5/5
GoogleA great service by the Rochills team. Thank you to Callum, Craig & Liz for your support and expertise in making our property sales experience so straightforward. A great local agent! Thanks Joanne & Iain
Joanne & Iain , thank you for the fantastic review. So glad to hear that Callum , Craig and Liz made your moving journey stressless and straightforward. The team send their best wishes and hope you have many happy memories in your new home. Kind regards Marcel & Sarah Roccia and the Rochills team.
5/5
GoogleHighly recommend Rochills - we purchased our house through them in 2019 and ever since they have done us favours in coming to revalue and also provide comparable properties to help with our remortgage. Would not hesitate to sell through them when the time comes
Chris thank you for taking the time to review us and provide us with a 5 star rating. Look forward to helping you in the future. Kind regards Marcel Roccia MNEA MBA Director
5/5
FacebookAll very down to earth and helpful, the WhatsApp group makes contact very easy and they are not trying to lock you into a contract and leave you waiting for someone to click on Zoopla or rightmove as prev estate agents have done! Would highly recommend especially Liz, Marcel and Craig.
Thank you Lisa hope the move goes well. See you soon . Kind regards from all the Rochills team .
5/5
GoogleIf I could rate this higher than 5* I would. A completely different experience compared to other agencies. Superior service and very nice team. Thank you Paul Whitaker for helping us find a home and not just a house. I will always recommend Rochills wholeheartedly.PositiveResponsiveness, Quality, Professionalism, Value
Hi Isabella , Thank you for taking the time to post such a great review . We always say that we are in the moving people business and finding you a "home" is our aim . Delighted to see that Paul provided superior service and that the team were also very helpful . Hope you enjoy your home regards Marcel Roccia
5/5
GoogleI am an Estate Agent and recently worked alongside Craig Kirk, he was patient and managed the bottom of the chains expectations while we had a tricky transaction at our end. Craig was always professional and helped out when needed. Great agents!
Gemma thank you for your excellent review, especially from an estate agent. It is good to see agents collaborating together to ensure that clients get the best result and a stress free experience. I will of course pass on your comments to Craig Kirk. Thank you Marcel Roccia Director & the Rochills Team
5/5
GoogleAna from Rochills has been an absolute gem in managing our property. She has been tireless in her efforts to facilitate and sort out the relevant issues where necessary, and we have been massively impressed by the quality of service provided. Thoroughly recommend!!
Thank you for the 5 star review. We are delighted to hear that our property manager Anna continues to provide excellent service. Thank you Marcel & Sarah Roccia
5/5
GoogleMoving brings out the worst in me! I stress over the smallest thing but Paul Whitaker was incredibly patient and reassured me every step of the way. Thank you Paul. You made our move a little easier to bear and certainly not quite as stressful.PositiveResponsiveness, Professionalism
Hi Stephanie thank you for the great review. Really glad Paul gave you excellent service. Please do not hesitate in visiting our shop when passing. Kind regards Marcel Roccia
5/5
GoogleWe had a lot of ups and downs with our sale (not the fault of Rochills) but they remained helpful and professional throughout. Special thanks to Craig Kirk who walked the long road with us and was very supportive during the whole process. Thank you.PositiveResponsiveness, Professionalism
Thank you Veronica for your great review. We hope you enjoy your new home in Wales. We are sure your dogs will love the countryside. Kind regards Marcel & Sarah and from the Rochills Team ! Ps please say hello if you return to Walton on Thames.
1/5
GoogleIf I could put less I would, called to enquirer about a rental property I did not even get a call back to tell me that they had filled there quota of offers, to then be spoken to like I was bothering the woman and wasting her time! I do understand the rental market is busy and demanding but to not even be called back or to ask if I wanted to be kept in touch about future property's is very unprofessional and just plane rude
Dear Laura I am sorry to hear this. Please can you call us as we don't seem to have a record of your call on our phone recoding system. Happy to help if you call and ask for me directly Marcel on 01932 220 548
5/5
GoogleGreat assistance and service from day1!
Claudia thank you very much for your 5 star review. We are delighted to have helped with your move. Regards Marcel & Sarah and rochills team
5/5
GoogleRochills has been my go-to lettings agent for many years. I have always found dealings with them to be of the upper most, professional standard. They are very effective at all aspects of the rental market from marketing the property to the processing at the beginning and the end of tenancies. The lettings team went over and above on many occasions to help us out.
Sophie, thank you for taking the time to review our Lettings service . The team are delighted that you are happy with all aspects of letting service over many years as your agent. We are looking forward to Many more years of successful Letting your property . Thank you from all the rochills team.
5/5
GoogleSharon was absolutely amazing! So professional and very kind, we had such a great experience with her!
lily thank you for your kind review. Great to hear that Sharon was professional and kind. We appreciate your feedback. Regards Marcel & Sarah Roccia MNEA MBA Directors
5/5
GoogleMarcel was incredibly helpful and always there to answer questions and give advice even during his holiday! No surprise that they are award winning, what an honest, professional and dedicated team. Highly recommend using Rochills.PositiveResponsiveness, Quality, Professionalism, Value
Kylie thank you for taking the time to review our service. We are always happy to help in any way. Kind regards Marcel & Sarah & Rochills Team
5/5
GoogleJemima has been extremely friendly, helpful and professional beyond means. She's always a pleasure to talk to and is very efficient and quick to get things done! Thank you for all your help!PositiveResponsiveness, Quality, Professionalism, Value
Nafisa, great to hear that you was happy with our lettings service. I will pass on your comments to Jemima and the lettings team. Regards Marcel & Sarah Roccia
5/5
GoogleIf I could rate this higher than 5* I would. A completely different experience compared to other agencies. Superior service and very nice team. Thank you Paul Whitaker for helping us find a home and not just a house. I will always recommend Rochills wholeheartedly.
Hi Isabella , Thank you for taking the time to post such a great review . We always say that we are in the moving people business and finding you a "home" is our aim . Delighted to see that Paul provided superior service and that the team were also very helpful . Hope you enjoy your home regards Marcel Roccia
5/5
GoogleThank you to the entire team at Rochills , more specifically Craig , Liz and Callum , brilliant service throughout a lengthy of having lost a purchase and a sale . The team helped me every step of the way , brilliant communication , quick to respond to queries . I really appreciate the fantastic job done from putting my house on the market to completion . 10 out of 10 from me . Thanks all regards Bridge
Bridget so glad to receive such a great review. Especially when the process is so protracted and complex. Also good to see that all the sales team did a fantastic job from start to finish. Thank you from Marcel & Sarah and the rochills team.
5/5
GoogleMany thanks to the team at Rochills, especially Sharon and Jemima! Felt very supported in the process of renting a lovely place. I would definitely recommend them 👌 …
Cristina Thank you for taking the time to review our services. We are delighted that the lettings team supported you through the letting process. Excellent that you would recommend other potential tenants to use our services. I will pass on your kind comments to Sharon & Jemima. Kind regards Marcel & Sarah Roccia.
5/5
GoogleA great service by the Rochills team. Thank you to Callum, Craig & Liz for your support and expertise in making our property sales experience so straightforward. A great local agent! Thanks Joanne & Iain
Joanne & Iain , thank you for the fantastic review. So glad to hear that Callum , Craig and Liz made your moving journey stressless and straightforward. The team send their best wishes and hope you have many happy memories in your new home. Kind regards Marcel & Sarah Roccia and the Rochills team.
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Yes. In The Trusted Agent 2026 awards: Rochills, Walton on Thames won Platinum.
