Every review we hold for the Waltham Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have recently viewed a property at kings group with Ibrahim and he was so reassuring and pleasent answered all my questions and totally put me at ease as I had bad experiences in the past with estate agents and landlords. All the staff have been helpful and professional lee jumped in to help and I'm totally confident I will be happy in my new home. Not only did they take care of us the tenants but also the landlord. Sometjings went wrong but i thinj everyone was stressed Defiantly recommend them but don't rush to move in and communicate ask all the questions you can and get answers .
Rean · 12 November 2019
Agent replied · 10 November 2024
Good Afternoon,
Great to hear you had such a positive experience with our Walthamstow branch.
Best Wishes,
Kings Group
★★★★★ 1/5
GoogleWe went on a viewing of a flat to rent. We fell in love with the flat, continued our way to the office to pay the holding deposit and start paperwork. This happened on Saturday morning. We cancelled other 3 viewings for that day as we found what we wanted. The agent in the office was unsure about manor details and couldn't give us proper answers on some of our questions about the agency fees and other expences, which was actually a sign of concern, but we wanted that flat so much, and shut our eyes on it, thinking, we will get the answers soon. We payed the holding deposit and was told, the flat is ours and will get all the next steps via email on Monday. On Monday evening I got an email from them saying the flat is not ours as the landlord chose other tenants who gave higher offer. There was no opportunity for any offers in our knowledge. Two agents we talked to, neither mentioned any offer chances. When I called the next day and talked to the manager, all she said was sorry, and they will refund our money in 1 week, and the agent was confused. The frustraiton we went through after this and because of this, no one can refund that with money. As we had left 1 week to find another flat before we had to move out from the one we lived in. We rented from other agencies for years and we know if you pay the holding deposit, the agency takes it off the market. What Kings did was illegal, and their luck is that we were too busy with many other things happening in our lives and didn't spend time to report them. Beware tenants, they might be good with landlords, but with tenants not at all.
Gabriella · 25 December 2018
Agent replied · 23 December 2024
Dear Gabriella
In the first instance, thank you for reviewing and sharing your feedback.
It’s a real shame that you haven’t been able to move into the property you really liked and for your experience with Kings.
We have a wonderfully diverse team of individuals in the Lettings department and although some of them might be new to the role, they pride themselves on putting clients first and dealing with requests to the best of their knowledge. I a m sorry if we did not manage to answer your questions on the first attempt. Having spoken to the Lettings office manager, the team does indeed require some training and it is not an example of the other members of staff in Kings Group. Myself and Lettings manager are already dealing with this, so please do accept our apologies for the experience.
In regards to the higher offer it’s unfortunate but something that could happened within our industry. More and more landlords are choosing to use multiple estate agents for advertisement of their properties. Higher offer came from a different agent we knew nothing about till we spoke to the landlord while putting forward your offer. Unfortunately for both of us Landlord has decided to accept and go ahead with alternative proposal.
I believe we have acted in a timely manner to inform you of unforeseen changes and fully refunded your holding deposit. I can assure you of our best intentions while representing your interest on your behalf.
Sincerely
….
★★★★★ 5/5
GoogleI sold my flat with Kings, and have been pleased with the service. A special word of thanks to Deborah, the sales progress on the flat. She was extremely efficient, friendly and helped move things along - thank you!
Katie · 26 June 2024
Agent replied · 24 October 2024
Hello Katie
Thank you for your lovely review. It was an absolute pleasure working with you on the sale of your property.
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 1/5
GoogleI had my house up with kings walthamstow branch for over 1 and 1/2 years result 0 I am out of pocket by £1500. Their staff is incompetent and unreliable. After the chain dropped most of the viewings were done by my wife alone, someone called from the office saying sorry car stuck in the car park, stuck in traffic jam, staff called in sick etc so can you please do the viewings. Also, after the chain dropped after the viewings, we would personally have to call back for the feedback for the viewing not even once we were given the feedback for the viewing by the office on their own no offers were ever put to us. Most of the staff did not even know that we were actually buying from you, all in all I would recommend all the customers to stay away from KINGS Walthamstow.
Usman · 10 October 2024
Agent replied · 24 October 2024
Dear Usman Nawaz, I was sorry to see your review, I understand that the office had agreed a sale on your property which unfortunately fell through due to issues with the chain below. The office has also been unsuccessful with getting another buyer to pay the price you ultimately want to achieve even though we have had over 25 more viewings. My understanding is that we still have clients who have made offers which we have passed on to you should you decide to maybe re look at them.
Kind Regards
Kelly
★★★★★ 5/5
GoogleI had a wonderful experience with Kings Group when looking for a flat. I had been so nervous about the whole process as a student branching out on my own for the first time, but Mr Gabriel Amankwah was incredibly helpful. Every (numerous!) query I had was answered promptly and I’m so looking forward to living in my new home. I couldn’t have asked for a better estate agent.
Olu · 25 October 2021
Agent replied · 24 October 2024
Hello Olu
Thank you so much for such a lovely review! Very pleased we were able to make the process as smooth and as stress free as possible for you.
Best of luck in your new home!
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
TrustpilotGreat from start to finish
Kings Group (Waltahmstow) were great from start to finish - found our buyer and kept on top of the chain and process throughout. Highlight to Michael who really helped pushed to exchange and then completion.
JF · 29 September 2026
★★★★★ 5/5
GoogleAmazing experience with Kings @ Walthamstow. Rohman was a huge help in understanding the market and aiding with the sale of my property. Would definitely be recommending to friends and family!
Ghulam · 24 September 2024
Agent replied · 24 October 2024
Hello Ghulam
Thank you for your positive review and for choosing Kings Group to help you with the sale of your property.
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
GoogleMichael is highly recommended, well done
Agron · 10 August 2025
Agent replied · 17 April 2026
Hello Agron
Thank you for your positive review. All the team really appreciate it.
Kind Regards … More
★★★★★ 5/5
GoogleIt’s been an absolute pleasure dealing with Kings. We bought the property 13 years ago with Kings and also we sold the property with Kings. It’s been amazing service that we received. We couldn’t have sold the property without Debra‘s help. She’s been an absolute amazing star. I know there are other staff also available but she’s the only person I found very helpful, put herself into Customer shoe and really dedicated giving her 100% above and beyond. And I really hope someone on the high-level appreciate her hard work and the level of service she’s providing to the customers. All I can say is she’s a really key acid to Kings. Kings is very lucky to have someone like Debrha and their team.
Mohamed · 25 August 2024
Agent replied · 24 October 2024
Hello Mohamed
Thank you so much for your lovely words in your review. Great to hear your experience with our Walthamstow office has been a positive one.
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
GoogleThanks to Alpay we have been given some really good advice in regards to finding a property we have a better idea of what we’re looking for and he showed us some properties over the weekend And we have put an offer through one of the properties in Walthamstow and he got it all agreed thanks to him the cell progress is much easier.PositiveResponsiveness, Professionalism
Nina · 10 January 2022
Agent replied · 9 January 2025
Hello Nina
Thank you for your positive review. Very pleased we were able to help you find the right property and help make the process more smooth for you.
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
GoogleAli was an excellent agent, when he was showing me around properties she was always well informed whilst providing me with more information about the property which didn’t occur to me, I would highly recommend kings and hopefully I can find a property with them
Immersive · 25 October 2023
Agent replied · 24 October 2024
Dear Client
Thank you for your positive review. It is a pleasure working with you on finding your dream home!
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
Googlemany thanks to Ali for showing me around the other day, he was really insightful and well educated in regards to knowing the ins and outs of all 3 properties that were viewed on the weekend. so far, im really impressed with kings!!!
Nisa · 29 November 2023
Agent replied · 24 October 2024
Hello Nisa
Thank you for your positive feedback. we look forward in continuing to work with you to help you find your dream home.
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 1/5
Trustpilotthe worst estate agents ever I…
One of the worst estate agents ever I have dealt with,
Asked for hundred documents and proof of savings which equal four times the amount of the annual rent amount and asking for guarantor who should be a home owner or have a British passport and all payslips then after pushing them they just followed the usual rules
Besides after all of that, they gave me a room which I did not choose or opt for for a bloody expensive rent and while having Wi-Fi in the house they denied having it and I found out when checked online to purchase a one that the house already have a one
Customer · 3 September 2025
★★★★★ 5/5
GoogleAli is a star. He’s helping us with our new home search so seamlessly and with such a short notice, making the process of looking for a home much easier than other agencies. Very happy with the service so far!
Debora · 28 January 2024
Agent replied · 24 October 2024
Hello Debora
Thank you for your positive review and thank you for choosing Kings Group to help you find your new dream home.
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
GoogleAli was very helpful with the purchasing side of our search,
He was very proactive and ensured that we were kept well in the loop throughout the whole sale
Highly recommended Ali from kings group
Guluzar · 27 April 2024
Agent replied · 24 October 2024
Good Morning Guluzar
Thank you for your 5 star review. Great to hear you experience with our Walthamstow Branch has been a positive one.
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
GoogleGabriel has been an exceptional help in finding me my apartment. His prompt response and kindness is really appreciated. I am honoured that I could get help from him. Thank you Gabriel.
Atanu · 27 May 2024
Agent replied · 24 October 2024
Hello Atanu,
Thank you so much for taking the time to post a review and for your kind words, we love receiving such positive reviews.
Kind Regards
All the team at Kings Group Walthamstow
★★★★★ 5/5
GoogleI cannot highly recommend King’s Group enough, in particular Broklin. Broklin has been so helpful and supportive from day one he really made our purchase experience the best it can be. He is always professional, polite and extremely knowledgeable about the market.
Mia · 25 October 2023
Agent replied · 24 October 2024
Hello Mia
Thank you so much for taking the time to leave your positive review. Great to hear your property purchasing experience with our Walthamstow office has been a positive one.
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
GoogleMy fiancé and I just purchased our first home, the one who introduced us to our new flat was Volkan, great customer service skills. Lauren was always there for us, we have only good words to say about everyone in the team. Always helping and always available when needed. We highly recommend this agency.
Oana · 25 October 2022
Agent replied · 24 October 2024
Hello Oana
Thank you for your positive review. Great to hear we were able to help you with the purchase of your first home!
Congratulations on your new home!
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
GoogleI called in to get advice on properties spoke to Razzaq Patel, who was very helpful with his advice although I was not looking in the walthamstow area he was able to advise me and lead me into the right direction. Thank you Razzaq for your great customer service skills will definitely speak to you again and if I ever buy in walthamstow will be coming to see you.
Jeezy · 11 December 2019
Agent replied · 9 December 2024
Hello.
Thank you for leaving your review. Everyone appreciates it.
We look forward to working with you again in the future !
Kings Group
★★★★★ 5/5
GoogleThey are Very helpful and always ready to help with any issues we have regarding the house Gabriel Amankwah and his team they are 10/10 and we are very happy with the service big them up 💯 times ❤️ …
Osvaldo · 29 November 2023
Agent replied · 24 October 2024
Hello,
Thank you so much for taking the time to post a review and for your kind words, we love receiving such positive reviews and hope you enjoy settling into your new home.
Kind Regards
All the team at Kings Group
★★★★★ 1/5
GoogleDouble check everything they tell you!
Michael Vidas showed us 4 car-free developments despite us stating that we required a permit. He then proceeded to lie about the availability of a permit. Thankfully we realised before making an offer, however we received no apology.
Ben · 11 June 2026
★★★★★ 5/5
GoogleThe service I have received upto this has been faultless. Property was put on the market within few of signing the contract,
Marketing was excellent, had alot viewings from day one. Broklin Keqaj has been brilliant with negotiating to get me the best possible price.
Overall I would recommend Kings to anyone selling/buying.
Shahid · 25 October 2022
Agent replied · 24 October 2024
Hello Shahid
Thank you for your positive review. We would also like to thank you for your patience and assistance throughout the sale process.
Kind Regards
All the team at Kings Group, Walthamstow
★★★★★ 5/5
GoogleSold my house in Walthamstow via Bryn at kings group. I had the house up via another estate agents for 5 months with no joy. After 3 viewings i had accepted an offer. During the sale i was given regular updates and also great advice. Bryn was never to busy to get hold of and i would definitely recommend trying kings group first for their professionalism and knowledge.
Efe · 26 October 2019
Agent replied · 24 October 2024
Good Afternoon,
Thank you for leaving your review. The team really appreciates it. Wish you all the best.
All at Kings Group
★★★★★ 5/5
GoogleSylvya has been very helpful and reactive during our purchase of a house, being available whenever required and facilitating discussions between ourselves and the seller. Merci Sylvya!
Gareth · 26 July 2024
Agent replied · 24 October 2024
Hello Gareth
Thank you for your positive review. Your 5 star feedback is greatly appreciated.
Kind Regards
All the team at Kings Group, Walthamstow
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