Humphrey and Co Estates Waltham Forest reviews

★★★★★ 5/5

Google

I would recommend this agency to everyone; they’re always helpful and friendly, that’s their motto, and they’re all very professional. I’d particularly like to mention Aneta for her constant helpfulness; she’s truly very friendly and …

Jessica · 20 March 2026

★★★★★ 1/5

Google

Rented through Humphrey for almost 3 years. Worst renting experience I’ve ever had. Landlord was a cheapskate who did not want to fix anything, and we are currently disputing her withholding most of our deposit because neither she or Humphrey respect (or worse, understand) common law and renters rights. Landlord blamed Humphrey for the lack of repairs, Humphrey blamed the landlord, and while those two were playing the blame game, our home became unbearable to live in and our mental health deteriorated. What is clear is that Humphrey are enablers of slum landlords. They will promise anything to get you through the door and to sign their dodgy and poorly worded contracts (ours did not include a break clause!) so you’re stuck with them for as long as they can keep you. They started advertising the property we were in, while we were in it, as 'available now', three weeks before we were due to vacate. The ad they used included such lies as, "recently refurbished" and, "comes furnished or unfurnished" and that the landlord is "flexible". The property had not been refurbished as, we were still living in it, and, almost all the furniture in the property was ours and left with us. And, although the landlord can be described in many words, "flexible" is not one of them. But, I digress. Let's start at the beginning. We signed an 'Agreed to let' document with them, detailing all the things we requested (such as furniture that we didn't want etc. For reference: they used the exact same ad I quoted above. So. we were expecting a "flexible" landlord to actually be as advertised. How naive we were). After a mini-odyssey waiting for the keys on the day we were meant to move in, we get to the house to find it exactly as it was when we had viewed it. Including all the furniture we had asked to be removed, which was clearly mentioned in our 'Agreed to let' document that we signed with them. First sign that Humphrey and Co's words are worth less than the ink they use to sign documents with. We are then told, that, even though the landlord on the contract is a certain Mrs A, we will be dealing with her son. A University student. Darren Marcus of Humphrey seemed to think that this is acceptable. To have a child try and manage our tenancy. I could write a book at this point but I'll only talk about one thing regarding this child. This child thought it was acceptable to be moving furniture in and out of the house with his buddies, while we were trying to move in our own furniture, which we had to pile up in one room while he and his buddies, begrudgingly and moodily moved furniture out. The furniture that we asked they removed, in the "Agreed to Let". The document essentially said we agreed to let this house and they agreed to move some furniture out. They didn't. The child/landlord's son, even felt it ok to question my housemate on her personal life, and, we are quite certain, helped himself into the house while we were gone (instead of waiting, because he had "super important business" to attend to and didn't fancy driving all the way from his house in Brighton to London to play 'landlords') and claimed the door was unlocked. Never in my life have I left the house and left the door unlocked. Not once, not ever. But hey, this is what you get with Humphrey and Co. All new experiences. I admit, bells were ringing in my head at the time, but I thought that perhaps, these were just teething problems, and as Darren Marcus of Humphrey and Co wore a nice suit and seemed a 'down to earth' guy, everything would be sorted, soon, surely. Needless to say, we later found out, after the council came over to measure the house, that really, this property shouldn't be rented to individual renters and that our landlord had not secured a licence to rent before and had been fined. The above only covers the first few weeks. Google Reviews have a word limit and I haven't even gotten to the good stuff. RENTERS: Do not rent through Humphrey. You will suffer. SLUM LANDLORDS: Your search is over. You've found willing conspirators .

Michael · 23 October 2020

★★★★★ 5/5

Google

Very professional staff, with smiles all around ! Aysha was ready to help me straight away! She is very friendly agent and was very careful with me as her client ( don’t get much of those ) but I really appreciate her help as she found what i was looking for ! This is a very good agency and I haven’t seen any fault, I highly recommend !! Thank you guys very much and a special thank you to Aysha !!! XxxPositiveResponsiveness, Quality, Professionalism, Value

Bans · 23 October 2020

★★★★★ 5/5

Google

The best agency I know 💕 very professional staff really friendly ready to help Aysha promise to help and she did it !! All quick and safe Darren is amazing the best agent I ever meet Very friendly professional and careful with his clients !!! I recommend this agency !!!! I can’t say anything bad about this agency nice staff professional services !!! Happy to meet you guys !! Thanks a lot for all your helpPositiveResponsiveness, Quality, Professionalism, Value

Stefania · 23 October 2020

★★★★★ 5/5

Google

Darren has consistently provided high-quality, hands-on, and helpful service. He and the staff at Humphreys & Co. consistently go above and beyond to meet their clients' needs. I would highly recommend their services.

Makala · 17 March 2026

★★★★★ 5/5

Google

Excellent service! We used Humprey and Co to rent out our property and we were very pleased with the service which we received. Especially Darren Marcus was excellent. Went above and beyond to really make our journey as smooth as possible. Really patient and very experienced and approachable. Highly recommend them! Very happy landlord! We know our house will be looked after just as well as we would have! Really happy with the service!

Vithiya · 23 October 2020

★★★★★ 5/5

Google

Thanks to our collaboration with Humphrey & Co, our home rental process was incredibly smooth, and the entire team went above and beyond. They worked hard not only during the rental process but also to ensure we felt safe and comfortable throughout the entire experience. Special thanks to Mr. Omer, as well as Darren and Larisa, who each did an excellent job. You can confidently work with this company during your home rental process.

Seda · 22 December 2024

★★★★★ 5/5

Google

Humphrey & Co staff were superb. They are friendly, helpful. They worked so late for me to be able to meet there to discuss the best way they can support me. They worked so hard to get my property rented. I had regular discussion and email with me. Big thank you to the team, Darren, Marcus and all the team that made it possible etc.

Edith · 23 October 2023

★★★★★ 5/5

Google

Very professional company to work with .They are letting my property in Walthamstow and I am very happy with the service they provide. Darren’s energy and enthusiasm is amazing. Strongly recommend

Alex · 17 March 2026

★★★★★ 5/5

Google

I would like to thank Malachi for his advice given on leasing commercial properties. His knowledge, expertise and excellent customer service has provided us with peace of mind. Moving forward we are confident that we can approach Humphrey and Co Estates for our future property dealings.

Jess · 24 October 2018

★★★★★ 1/5

Google

I have had a terrible experience in dealing with Humphrey & Co for renting out a property in London. I would recommend using alternatives. They have been very unprofessional and their service has been very poor for the following reasons: 1. We were supposed to get keys to the property on the 20th June, but were informed on the 20th itself that we would not be able to get it until the 22nd June. 2. There was no gas safety certificate for the property when we moved in. When we asked for it they said they has 'lost' / 'misplaced' it and had to send someone to do a gas safety check after we reminded them. 3. The inventory report was not provided to us until 2 months after moving in. 4. They were the landlord in our tenancy agreement, but refuse to deal with our dispute for the tenancy deposit. I would be very careful in trusting the service they deem to offer as what they promise is not what was delivered.

Dev · 25 October 2015

★★★★★ 5/5

Google

Had a great experience renting with Humphrey & Co. Really good place and great conditions. Thank you !

Sue · 5 September 2025

★★★★★ 5/5

Google

We had an exceptional experience working with H & CO. From the start, the team was professional, attentive, and incredibly responsive. They truly went above and beyond to ensure the entire process was smooth and stress-free. Thank you again team!!

Baptiste · 3 December 2024

★★★★★ 5/5

Google

Humphrey & Co Estates Thank you for everything very satisfied with you especially with Darren the Manager, I sincerely recommend you to manage any property.

Angel · 27 March 2026

★★★★★ 5/5

Google

We completed today. Omer did a fantastic job to get the sale across the line which was complicated to say the least. He found us another buyer when the initial one started delaying. We are very pleased with the service we got. Thank you.

Kathy · 23 August 2024

★★★★★ 5/5

Google

The best experience I’ve ever had with an estate agents. The staff are incredibly kind and went above and beyond for me and my partner. The communication was top tier, clear and precise. The way I was treated was going way beyond the average estate agency. I would really really recommend ! I’d give 6 stars if possible.

Bailey · 23 October 2023

★★★★★ 5/5

Google

Working with this real estate agency was a truly great experience. The team is professional, reliable, and solution oriented. They responded to all my questions promptly during the rental process and offered the most suitable option by considering my needs. They were also very supportive before and after the moving process. If you’re looking for a trustworthy real estate agency, I highly recommend them.

Hasan · 22 December 2024

★★★★★ 5/5

Google

I am pleased to say that Omer (branch manager) is very professional and things are moving extremely fast with the house I am purchasing. It is pleasure to be dealing with such a nice, friendly and polite agent.

Jo · 22 September 2024

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

I walked into their office on Hoe Street and asked a young lady sitting at the deck some advise on a issues I was having with a teant. The manager overheard me explaining my situation and help me understand the the fundamentals sections and the different regulations. The manager was very genuine and even though he was busy i didn’t feel rushed and the information I received help me make the right steps to help my situation. 5 star customer service! It’s not often people will advise you on a situation without you agreeing to pay or sign up to an agreement first! Would highly recommend.

RM · 5 March 2024

★★★★★ 5/5

Google

I had a very positive experience with Humphrey & Co. The process was smooth and professional from the beginning. …

Solim · 17 March 2026

★★★★★ 5/5

Google

Amazing team, very understanding and kind, they made the whole process smooth and easy for us highly recommend

Carlos · 27 March 2026

★★★★★ 4/5

Google

Really helpful! They always got back to many our calls and text and provided updates.

Nadia · 13 April 2026

★★★★★ 5/5

Google

All members of staff were so polite and professional, very quick with the processing information and forms etc. From the beginning I’ve been looked after Sonia, and Darren Marcus was super prompt and very professional with me and helped me with everything I needed. I recommend this agency as they seem to be the best so far!PositiveResponsiveness, Quality, Professionalism, Value

Maria · 23 October 2020

★★★★★ 5/5

Google

Great experience! Lovely staff in particular Sonia Raj who dealt with my queries answered all of my questions with the up most professionalism and gave me all the assurance that i needed. Helped me in every way possible and offered me excellent customer service. I really recommend Humphrey and Co for anyone looking for a property :)PositiveResponsiveness, Quality, Professionalism, Value

Khadija · 23 October 2020