Humphrey and Co Estates reviews

★★★★★ 5/5

Google

I’ve had a fantastic experience with Humphrey & Co, they have been incredibly responsive and attentive to any issues that arise. Their maintenance team is prompt, efficient, and always fixes things right the first time. What really sets them apart is their proactive approach to property management. They clearly care about their tenants and the upkeep of their properties. A special thanks to Aneta she’s lovely and very helpful!

Ifra · 2 September 2025

★★★★★ 5/5

Google

I have recently began renting a lovely property with h and co and they have honestly been great, we did have some very slight teething issues with repairs, but once I’d chatted to them, they have enlisted handymen where needed and exterminators for the silverfish and we have a very clear way forward. My experience is that this is a good company. I have been quite frank with them about the issues I found on moving in, things we all missed that the previous tenants had hidden with furniture etc and honestly their response has been amazing. Within a few days I’ve already had someone out to treat the silverfish, with two more treatments planned, and all other issues will be being sorted from this weekend onwards which is within my first two weeks of moving in! I wanted to say as well, with private agents, they are often governed by what the landlord is willing to pay for. I have rented long term in the local area and had a lot worse experiences with other letting agencies, so having been able to have this kind of positive and proactive experience with H and Co, has really been like night and day. They are all just really nice people working in a market that is full of landlords (not my current one thankfully!) who IMO, don’t want to spend money and the agencies are at the behest of the landlord. Out of every company I have rented from in London in the last 12 years including in Walthamstow, this has been the most positive experience I have had, to date: Other companies I have rented through have been neglectful in their approach when it came to fixing repairs, sometimes leaving me waiting over a year to get a hole in the floor sorted, or draughty windows fixed, mice infestations etc - so I’m really confident that h and co are on their game in that respect, as has been my experience so far. Reassuringly so. Also regarding my viewing - Larissa was so lovely, super honest and helpful - a real nice experience all in all and I’m happy that I chose H and Co. Thank you :)

Sammie · 3 December 2024

★★★★★ 1/5

Google

We had a really poor experience with Humphrey & Co. As a household we felt that Darren the manager and Aneta our estate agent consistently let us down throughout our tenancy. We arrived to find the property in poor condition; there was rubbish littered across the front garden/door, evidence of black mould and damp present throughout, one of the bedrooms was listed on the floor plan as much larger than the small reality, a poor quality ‘clean’ had been done as the place was handed over to us dirty and unkempt. During the tenancy, the Humphrey & Co team consistently ignored our messages and reports, taking a large chunk of the tenancy to action anything we reported when we initially moved in. We experienced Aneta to be quite rude, disorganised and at times gas lighting, as she suggested we had caused pre-existing damage to the property ourselves. Humphrey & Co seemed to constantly have the back of the landlord, wanting to keep her on side for their business, without ever really considering our health during the tenancy as we were breathing in the black mould present throughout the property. When they finally did something to address the mould, they hired contractors that were inappropriate with my partner, causing her to feel unsafe and uncomfortable while she was home alone. Although I reported this to Humphrey and Co, no action was taken. The work done was shoddy, and the mould continued to return. It was a really horrible experience. There were times where rather than addressing our issues Darren and Aneta would offer us to end our tenancy. It felt like they knew that due to the housing crisis in London, they could easily get other tenants in to the property. Therefore, they only cared about receiving rent. We never felt that Darren and Aneta or Humphrey and Co valued us as tenants or were particularly interested in listening to us or improving things during our stay. Sadly our experience of Humphrey and Co was a particularly sinister group of cowboy London estate agents that only care about money and keeping the landlords sweet. To make things worse, they tried to charge us for an extortionate deep clean at the end of the tenancy. Despite us working hard to leave the place in excellent condition, especially considering how we received it. Fortunately, after a lengthy process with mydeposits, our deposit protector supported us that this was not a fair request from Humphrey & Co and we got our full deposit back. Humphrey & Co probably do this with all tenants banking on them not raising a dispute with their deposit protector. I know it’s hard with the housing crisis but I really recommend you avoid this lot as best you can. Having rented with several different estate agents in London, this was by far the worst experience the four of us have ever had. They simply do not care about you. And if you have significant issues in your property, your life will be a misery.

Charlie · 25 April 2024

★★★★★ 5/5

Google

We are very pleased with the service provided by the agency. Everything was handled professionally and efficiently, and the whole process went smoothly. We truly appreciate the effort and support you have given us throughout, and we’re very happy with our new home. Thank you again for all your help!

Sebi · 3 April 2026

★★★★★ 1/5

Google

HORRIBLE! TERRIBLE SERVICE! Don't know where the good reviews are coming from but this is a horrible agency. I am a tenant and I was forced to live in an apartment with rats for a year to which they did not respond to. They are just a bunch of lairs who hide flaws in the property and then claim that the tenant has broken something. They are not even giving me the required documents to raise a dispute for a fair judgement of the deposit. They will just try to fool you. The landlord was also frustrated with their services so not sure which party they are providing a good service to. There were actual hole in the property through which the rats came in. And I had to remove 5 dead rats in the first week of moving in. I spend hundreds to get the rat issue resolved and the agency did not even visit once to resolve it. For a YEAR I kept calling and notifying them. No matter how good the property looks. Do not do business with them.

Jui · 23 October 2023

★★★★★ 5/5

Google

I’ve been using Humphrey & Co Estates to find rooms to rent, and Darren has been amazing throughout the process. He really took the time to understand what I was looking for in terms of budget, location, and preferences, and always came back with great options that suited me. He was patient, professional, and made sure everything went smoothly, from arranging viewings to handling paperwork. I never felt rushed or pressured, and he was always available to answer any questions. I highly recommend Darren and the team at Humphrey & Co Estates!

Hasan · 4 April 2025

★★★★★ 5/5

Google

I live abroad and I own several properties in the UK. I have been using Humphrey and Co Estates for more than ten years to find suitable tenants and also to inform me regularly about the UK rules and regulations. My main point of contact is Dareen, who is an excellent and exceptional real estate agent/manager who is on top of every issue. I am also equally satisfied with the level of professionalism, support, and efficiency I get from the rest of the team. The flow of information in the office is incredible, and they are all very friendly and helpful. They all know the rules of the game, and their dedication to what they do is absolutely amazing. I am not the only one who is satisfied with their service, but my tenants are equally happy with the fair treatment they receive from every one of the team members. I have recommended Humphrey and Co to friends and family in the past, who have gained excellent services like I have. I wish this unique agent the best of luck for the future. Martha

Martha · 5 September 2025

★★★★★ 5/5

Google

Aneta has been managing my rental property and I honestly couldn’t ask for better. She’s reliable, organised and always on top of everything, which gives me real peace of mind. Communication is great, she keeps me updated and handles any …

Ayse · 20 March 2026

★★★★★ 5/5

Google

My experience with this company was direct and always fast. They are a serious company and take responsibility for what they do. We discussed the problems that were there directly and solved the problems easily. Every time I wrote to them I received an immediate response. What I would object to would be for them to find a serious company to work with for the repairs of the houses they rent. Those who have been and painted the house I live in will receive one star but they as a company will still have 5 stars from me. I recommend this company with confidence, I lived in a house rented from them for 5 years!

Iulian · 2 September 2025

★★★★★ 5/5

Google

Just completed the purchase of a property through this agency. Honestly a faultless experience, the professionalism and helpfulness of the team and in particular Larisa made it a super smooth purchase. Can't recommend these guys enough! If you are thinking of selling with them, then do not hesitate and definitely contact Larisa and the team!

Tauheed · 23 November 2024

★★★★★ 5/5

Google

A terrific experience, was made to feel very welcome and the entire staff, especially Dogan, were extremely patient with my problems with some of the online forms and questionnaires, as well as the fact that I had to go to Canada for nearly three weeks in the middle of the application. I would recommend Humphrey & Co to anyone wanting to buy or sell a property or to find or offer a letting.

Martin · 23 October 2023

★★★★★ 5/5

Google

Finally, after renting over then 10 years in London with different agencyes, I can say that Humhrey&Co Walthamstow, helped us to sort out so many things with our property by being in good contact with the landlord and responded quick, being kind and interested in helping you. Thank you so much guys🙏🥰 …

Ana · 17 March 2026

★★★★★ 5/5

Google

I have been using Humphrey & Co services for over 5 years now and it has been an absolute pleasure! 5 star service! And I will continue to use Darren and his team for the foreseeable future!

Kash · 17 March 2026

★★★★★ 5/5

Google

🌟 5-Star for Humphrey & Co Estates 🌟 I’ve had an absolutely outstanding experience with Humphrey & Co Estates! From the very beginning, their team has been incredibly professional, responsive, and supportive. Whether it was helping me understand the rental process, arranging viewings, or guiding me through documentation, everything was handled with clarity and care. Their customer service is second to none, you can genuinely tell they care about both tenants and landlords, and they go the extra mile to ensure everything runs smoothly. Communication has always been prompt and friendly, and their local knowledge is impressive. Special thanks for Humphrey & Co Estates making the entire process seamless and stress-free. I couldn’t be happier with the service I received and would confidently recommend Humphrey & Co Estates to anyone looking for a reliable, honest, and efficient agency. Thank you once again, it’s been a pleasure working with you!

Ayad · 4 June 2025

★★★★★ 5/5

Google

It has been a pleasure dealing with this agency. Their team is highly organised, professional, and always maintains clear and timely communication. They handle matters efficiently and show a strong understanding of property management requirements, ensuring that everything is coordinated smoothly. They are very reliable and kindness when it comes to arranging access, responding to queries, and managing compliance-related tasks. Their proactive attitude and structured approach help avoid delays and make the overall process straightforward for everyone involved. What makes them stand out is their consistency and commitment to maintaining high service standards. They treating us with respect and professionalism, creating a positive working environment. Overall, a dependable and well-managed agency that delivers quality service and maintains strong professional relationships. Highly recommended.

Qudsi · 27 March 2026

★★★★★ 5/5

Google

Omer has been invaluable to us throughout the process as first time buyers. We were always reassured he had our best interests in mind and has conducted himself proactively and in the most professional manner. I would highly recommend working with HCO and Omer in particular is outstanding.

Efe · 14 October 2024

★★★★★ 5/5

Google

Omer has been invaluable to us throughout the process as first time buyers. We were always reassured he had our best interests in mind and has conducted himself proactively and in the most professional manner. I would highly recommend working with HCO and Omer in particular is outstanding.

Efe · 1 October 2024

★★★★★ 5/5

Google

Darren was fabulous! He helped us to move in the house in a very short time! I guarantee this agency. Vittoriana

Vittoriana · 2 September 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Larisa while searching for a rental property, and I couldn’t be happier with the experience. She was friendly, professional, and really listened to what I was looking for. I was kept updated throughout, and she made the whole process simple and stress-free. Communication was always quick and clear. Thanks to their help, I found a home I’m really happy with. I would definitely recommend them to anyone looking to rent.

Muna · 27 March 2026

★★★★★ 5/5

Google

I was recently moved my house through the agency Humphrey & Co Estate. The Agency is helpful & co operative There one lady her name is larisha. She is very professional & proactive, and she made the moving / renting process smoother. Larisha helping me from viewing to complete all formalities.

Jahangir · 16 September 2025

★★★★★ 5/5

Google

I have been using Humphrey estate agents for more than 10 years to manage my rental property. Their services are exceptional they regularly visit my property and provide feedback. Their services staff are friendly and always willing to assist when required. I recommend them 100% particularly in this market. I would highly recommend their services to family, friends and work colleagues in London who landlords.

Jonathan · 18 September 2025

★★★★★ 5/5

Google

Larisa was brilliant! She showed us a beautiful flat and made the entire process incredibly smooth and professional. Highly recommended for anyone looking to rent!

Anna · 3 April 2026

★★★★★ 1/5

Google

My husband and I tried to rent a property through this agency. Initially, the person who helped us and was in charge of carrying out our entire process was very friendly and attentive. Suddenly our agent informed us that the property we were interested in no longer had its initial value and whether there would be any problems for us. As the added value was not much, we informed them that everything was fine. They sent a reference check link and we filled it in with all the necessary information and were honest and loyal to everything they told us, including that my husband had VAT, which was something that helped us a lot in our financial adjustment process. Shortly after we completed the entire process of filling out the information, my husband contacted our agent and asked if there would be any problem, as he had to inform about IVA, which until then we didn't know if this would affect the process. The agent asked why we didn't inform her sooner. So we said, “It wasn't reported because they just weren't asked about it in the interview.” - But we were sincere when reporting all this information in the verification link. And even so, they continued the process to rent the property, they even requested full payment of the deposit and we did so. Not only did we agree to pay the extra rent, but we also made some good offers. This entire process, which should have lasted days, lasted 1 month and in the end they rejected it. OK, it's okay. Despite the delay, we understand the entire situation regarding IVA. My husband requested a refund which would take up to 7 days, it has been two weeks. We later learned that by not having informed about IVA, the agency would have the right to keep part of the deposit, something that for us is not certain if all this information was passed on in the check and reference link. Since my husband and I are already so tired of this whole situation, we decided to let it go, we just wanted to get the rest of our deposit back. My husband called because we need a refund of the deposit to put on another property. And spoke to the manager who asked for 24 hours. It's been 48 hours and nothing. We kept calling today, 10/18/24, and they said it would be in the account at 5pm, but it is now 8pm. I don't know what else we should do to resolve this situation. 😞

Cíntia · 19 October 2024

★★★★★ 5/5

Google

I had an issue in one of the properties I was renting. I called Humprey and Co and spoke to one of the agents Malachi Robinson and he was extremely helpful. He arranged for a surveyor to view the property and was very helpful in his advice in providing a solution to the problem. He gave me a very detailed response as to how to proceed once the surveyor had been in touch and I was very satisfied with the excellent service received. I would highly recommend Malachi Robinson as he was very efficient and effective in dealing with the matter and possessed and demonstrated a high level of knowledge and experience in his field/industry.

Eric · 24 October 2018