Douglas Allen Walthamstow reviews in Waltham Forest

★★★★★ 5/5

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Really good.

We chose Douglas Allen due to their superior knowledge of the local market. Steve is about as enthusiastic as they come and we liked his energy. We had an open house and received lots of offers at the price we had hoped for. After negotiating we finished with a tidy little sum extra and this confirmed my belief that ‘You get what you pay for’. I liked the straight forward approach from this company and always felt like he valued us as customers even though we were not selling a million pound house,unlike one of the others I had seem who seemed to lack interest!

Marcus · 14 November 2016

★★★★★ 4/5

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About my agent Ellie Cox

Ellie Cox was my agent who took my husband & myself to review the property & arranged to view the property twice which we are thankful. She answered all our questions & tried her best to get the deal through but it didn't happen for no fault of her own. She did her part well and truly which we appeciate it very much. We wish her well in her career.

Ranee · 7 July 2021

★★★★★ 4/5

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Thank you to the team at Douglas Allen, East Ham Branch

Whilst it took nearly six months for the sale of my house to go through, this was not for the lack of any time or effort on the part of Maureen and her DA team. There must have been 50+ viewings of the property with 7 offers put in. The only frustrating part was the time taken trying to convert those offers into a confirmed sale but eventually we got one to stick. Special recognition must go to Andrew Bilby who co-ordinated the sale from the point the eventual winning offer was accepted. Andrew was proactive at all times - I never had to chase him for an update - and I fear that without him, the sale may not have successfully concluded. Thank you Maureen and co!

Rob · 18 October 2016

★★★★★ 5/5

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Outstanding service,

Special thanks must go to Jason on his very personalable and dedicated service he has provided since calling from day 1. His enthusiasm and commitment to get the best for us has been shown in days within 10 days of listing with Strong offers from both. Great and honest communication has given us great confidence in the service. Also thank you to Daniel and Simon who have been massive support in the house sale. The guys at Douglas Allen have succeeded where other local estate agents did not. Cheers Michael Parrish-Heighton

Michael · 18 October 2016

★★★★★ 5/5

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The best in the market!!!

Just purchased a dream property from Douglas Allen (Barkingside Branch). I could not thank Umaad and Daniel enough for making this happen and trust me if it was not for these two i don't think i would have got this house. The difference between Douglas Allen (Barkingside Branch) and other estate agents is that these guys actually CARE...Also simple and straight forward, No BIG TALK and straight to the point. Once again thank you so much umaad and daniel and the entire Douglas Allen (Barkingside Branch).

Ketul · 17 October 2016

★★★★★ 5/5

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Great service by sales advisor- Ummad

Just wanted to say a big thank you to Ummad and the team at Barkigside branch for their professionalism and assistant in the quick process in buying my house. Ummad was always ready to help and provided advice throughout the buying process. Supported me through the whole process and could always call/ email and receive quick reaponses! Other staff at the branch were also there ready to help and support such as Daniel the manager- so thank you all! Felt as though they understood me and were there every step of the way! Would highly recommend the branch to others and the sales advisor - Ummad and Daniel and the team. Ayesha

Ayesha · 26 September 2016

★★★★★ 5/5

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Property sale - great service

This was the second time we sold our property with the Woodford Branch of Douglas Allen. Most recently we sold our property with them in summer 2016 and we were again very pleased with their service. Stephen and his team worked very hard from start to finish to ensure we had the best sale possible for our property, kept us always up to date and looked into any queries we might have had immediately. The result was that we had a very smooth and swift sale with a very good price for our property. We can highly recommend them!Thanks team!

Reiko · 24 September 2016

★★★★★ 3/5

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walthamstow branch

Wasn't impressed with sales and marketing, a lot of talk to get you to sign, then don't hear from them, hardly anyone turned up for 1st open house then second open house agent was late and I ended up doing it myself! 2% fees high compared to other agencies.However, after sales was brilliant particularly Andrew Bilby who was constantly in touch & really pushing to get the transaction dealt with quickly due to my family situation and school places. It was great to have his honest, hardworking support because of him my sale went through in 10weeks. I also was impressed with Callum at the walthamstow branch who went out of his way to try and sort out the situation when our buyers pulled a fast one!Overall I would use Douglas Allen again but wouldn't be as naive next time with my expectations.

Josie · 19 September 2016

★★★★★ 5/5

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Waseem Khan

Hi, just wanted to leave some feedback for Waseem Khan from the East Ham branch who showed us round 6 properties last weekend. House hunting isn't always the most enjoyable experience, particularly when you've been looking as long as we have, but Waseem went out of his way to make the viewings quick and timely, and was extremely friendly and positive throughout. In addition to this, his lifelong knowledge of the local area really helped us get some valuable insight into where we are looking to move. Thanks again for your excellent customer service, Waseem!

Nick · 25 August 2016

★★★★★ 5/5

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Chelsea Baldwin

From the moment our case was passed to Chelsey we knew we were in the hands of someone who not only cared about their job, but more importantly about people. Whenever Chelsey promised a return call we received a return call, if a call on our behalf was promised it was made. As trying as the process was for us (and it was extremely trying due to some extenuating circumstances), Chelsey remained positive and upbeat. So thank you Chelsey for your determination and caring, and assisting us in finally getting over the line.

Karl · 19 August 2016

★★★★★ 5/5

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A professional and personal service

At last my house is sold! A very big thank you to Steve for making it happen, as there a few stressful moments, but all was eventually sorted out between buyer, solicitors etc. with whom I did not need to get 'to much involve with'. The all processus went smoothly at the end. I would also like to thank Greg who contributed to the final details of the sale.I chose Douglas Allen because the first time I put my house on the market, nothing happened, my neighbours had sold their house via them and told me, if someone can Douglas Allen will.A big thank you to all. Anny

Anny · 11 August 2016

★★★★★ 5/5

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Great service

We received a great service from the Chingford branch.Every team member was brilliant, from dealing with Sean when I first enquired about a property who was fantastic. He listened to what I wanted rather than trying to get me to view every property on the books like other estate agents do. Jess who come to value our property, who was absolutely lovely and kept me up to date on everything going on from selling our property to informing me of new properties that suited us. Jake was also great keeping me updated with viewings and feedback. James was there helping and informing me of offers/feedback. Saif was brilliant with helping me and guiding me with my mortgage and what was best for us.As a whole they are a great team and communicate brilliantly between them to make sure that we got the service we expect.They are all very friendly and make you feel very welcome when entering thier office, I will definitely be recommending them and will use in the future when it comes to selling & looking again.

Joanne · 20 July 2016

★★★★★ 5/5

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Excellent service for our house buying experience

We have just bought our first ever house and we would like to say a massive thank you to Michelle Hawthorne and Samir Bhamji in the Chadwell Heath Branch for providing a service that was really second to none. Our house buying experience is going on so smoothly, thanks to these amazing professionals in the Chadwell Heath branch. Right from our first meeting with them, we knew they were the agents for us and they did not disappoint. It was unfortunate that we did not buy a property from what Michelle had on offer but her DRIVE and ABILITY to say the right things to the right person at the right time, especially to us who were First Time Buyers, helped us in our purchase decision-making. She was so professional, honest and caring - she made the whole process stress free and easy. Thank you Michelle - We won't hesitate to recommend you to people in our circle of friends and relations who would want to buy or sell their properties.Samir was genuine, friendly,highly professional, understanding and always got back to us promptly, thought through everything and all we can say is that : he was faultless!!! As our Mortgage Broker, Samir looked after our purchase and kept us informed step by step of the progress with regards to the vendor's agents and our mortgage application. His efficiency and enthusiasm kept things moving all the time and he even took it upon himself to deal with the pressure that we were being put under by the vendor's agent. He gave us a great personal service from start to finish as he was always easy to get hold of and provided great communication. We would recommend him 100% as a broker and we could not be happier with the service he rendered to us. So far the purchase has gone so smoothly as Exchange of Contracts has taken place this afternoon with Completion set for tomorrow.Thank you Samir, you made this bumpy road so smooth and stress free.Michelle and Samir make a great team!! They will have to come around for a Barbecue once we have moved and settled in. We definitely will be recommending both to our friends.

Ekem · 20 July 2016

★★★★★ 1/5

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These are truly the worst estate agents in Essex!

Recently my nephew decided to move into a bigger home in Essex and needed to sell his home to do so. Douglas Allen explained at the valuation that with best offers plus which is there new selling concept , my nephew would not pay a no fee. The purchaser would pay all sales commission of 1.55% plus vat and he would pay zero fee. This seemed to be to good to be true , however they gave my nephew there assurances that he would get his target price . I explained to my nephew that if you get your price and get the buyers to pay your fee that's unbelievable . Well unbelievable was the word I would use for this sharp practice estate agents. Firstly every offer was £5000 short asking price , which was exactly the estate agents fees, if became clear that all the buyers who were offering were clearly knocking off the fee's . Hence my nephew will be picking up the Douglas Allen fee's of 1.55% plus vat as the buyers were reduceing there offer taking into account having to pay the sales commission. After four weeks and two open days it became evident that they were never going to get the price. Then they brought to my nephew attention he was locked into 20 week contract when he wanted to change agents as he felt Douglas Allen were not acting in his best interest. He market his property normally and after complaining he went on with another agent. We looked into best offers plus which is affectly 'sale by tender' which if you look on the Webb is scam . The staff were rude , unprofessional , condescending and when the upper management got involved there were worse . I was recommended to online agent who we paid a flat fee and done more in two weeks than eight weeks with Douglas Allen . We sold the property £2500 above the asking price and paid commission of £1058 which was a fraction of what Douglas Allen was charging. They are ripping off vendors and purchasers, to get these ridiculous fees. They are a poor estate agent and have dressed up this product best offers plus , which is sale by tender. Complete rip off!!!!!

Mrs · 16 July 2016

★★★★★ 5/5

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Move to Copperfield Court Barkingside Essex

My wife Barbara and I would like to thank the Branch Manager of Barkingside Branch Daniel Bourne and his team for the excellent service in assisting us with the purchase of 1 Copperfield Court. In particular Daniel Bourne for his understanding of my wife's special needs in the new property. We have nothing but praise for his kindness, understanding and professionalism ..We will recommend Douglas Allen Barkingside Branch to any relatives or friends in our area, who may be wishing to move, in the near future.Michael & Barbara Crest

Michael · 6 July 2016

★★★★★ 4/5

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Barkingside branch reivew

The people at Barkingside branch were friendly and accomodating. For example in one person was not able to address my query or was away, another would address it. For example when Daniel and Ummad were not available, Lynburge took on my query and responded the same day with a response. Ummad was friendly, welcoming, approachable and patient. In particular I found William Nash very knowledgeable and thorough who addressed my queries quickly and professionally. Keith, I thought was proactive in trying to get issues addressed.An improvement to make is to ensure your other colleagues are kept in the loop with conversations made with customers and actions that are done. For example there were times when I had already provided an update to one member at the branch to then be called and asked the same question by another member. Improving that would definitely add another star.Ruschelle.

Ruschelle · 21 June 2016

★★★★★ 5/5

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Douglas Allen East Ham - Great service & a great team!

I found Hasan, Faisal, Wassim and the rest of the team at Douglas Allen to be very helpful. As a first time buyer, I've had many questions and Hasan is always happy to help and very knowledgeable about the local area. Faisal was also extremely helpful in explaining the mortgage process and the options available to me. So far the process has gone smoothly and hopefully will continue to do so! I have dealt with many estate agents over the last two years during my property search and the team here at Douglas Allen in East Ham have been one of the most helpful ones. They are also a very happy, friendly team and very welcoming.

Anneka · 17 June 2016

★★★★★ 5/5

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Christian Knight did a brilliant sales and purchasing job for us

Christian of your Walthamstow Office did a brilliant job for us both in helping us to sell our current home and buy our dream retirement home in the Peak District. Christian was instrumental in us receiving an offer on our current house at the top end of what we were hoping for, showing the house to our prospective buyers so professionally and proactively. We accepted this offer, which was negotiated by Rob Stiff , only 6 days after this viewing. When Rob Stiff left, Christian picked up the chain and negotiated our offer on our dream home in the Peak District brilliantly on our behalf. Our offer was accepted more speedily than we expected, just two days after we viewed the property and in a way which took the stress out of what we expected would be a nerve racking and complex negotiation.Very many thanks,Christian!

Kate · 15 June 2016

★★★★★ 5/5

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fantastic customer service

Carl Clennell and Paul Cromwell are so professional in their manner. They kept me updated at all times and they showed themselves to be incredibly knowledgeable and experienced. Carl made the whole process of house hunting so easy and gave me information about mortgages, properties and conveyancing. He also kept me updated all the times in terms of appointments and always phoned me back to let me know what was going on. Finally, I want to say how polite, pleasant, helpful and experienced Carl and Paul are and, if I ever have a house to sell, I would have no hesitation in using Douglas Allen - Carl and Paul are a real credit to the company.Mary Tierney

Mary · 10 June 2016

★★★★★ 5/5

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Douglas Allen East Ham London Branch! Hassan

Douglas Allen has helped us buy a property in East Ham and the service provided has been EXCELLENT! Many thanks to Hassan at the East Ham Branch who was not only professional, knowledgeable but also very supportive in our offer for a house and the aftercare that we received from the branch but also from Hassan directly has been 5 STAR!Nearly forgot to mention Natasha who help us with the viewing even though we were nearly 45 Minutes late and she made sure Hassan waited for usWe felt free to call up at any time and were always kept up to date regularly about the progress, we are nearing completion and would like to say a huge thank you to the team for their help!

Adiba · 9 June 2016

★★★★★ 5/5

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Barkingside Branch - Lynberge Rene

After an absolute nightmare dealing with a with a previous estate agent who were supposedly acting on our behalf in selling our property. We decided to change agent and engage Douglas Allen. Enter Lynburge and Ummad at the Barkingside office and what a complete contrast this was. In today's world of cut throat high street estate agents it is nice to see that there are a few rare and genuine people who value the simple concept of trust. Lynburge in particular was extremely helpful and went over and above to rectify our frustrations and sufferings with the previous estate agents. He was professional and knowledgeable in his dealings with us and put our needs and interest first and foremost above anything else. In Lynburge's absence we dealt with Ummad who was courteous and displayed the same professionalism. If the service that we received from Lynburge and Ummad in overseeing the sale of our property in a short space of time is typical of Douglas Allen employees I would have no hesitation to recommend Douglas Allen above all other High Street competitors to friends and family. Do not be seduced by sweet talk from other agents. Douglas Allen were honest and realistic in pricing the property and delivered exactly what they promised and on time.We are extremely grateful to them for their service to us.

Sandra · 26 May 2016

★★★★★ 5/5

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Friendly, honest, and reliable staff

We've recently gone through an extended attempt to purchase a property via Douglas Allen Walthamstow with Christian Knight, and while we were unable to reach an agreement on this occasion, this had nothing to do with the agent. Buying a house in London is a stressful process and the quality of service from agents is wildly variable, but Christian was nothing but friendly, honest, and reliable throughout. He always kept us up-to-date with what was happening and did everything he could to make the deal happen. We'll be back!

Joanna · 23 April 2016

★★★★★ 5/5

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Excellent property sale via Chingford office

In summary, you get what you pay for. I bought my property through Douglas Allen 5.5 years ago and had a good experience as a buyer. When it came to selling, they were one of the 3 agents I called to value my property. While they were the most expensive in terms of selling fees, I felt they were the most professional and gave me the most confidence that they would achieve a good sale price. When it came to selling, they in fact achieved a price which greatly exceeded my expectations. Initially I dealt with Jess but her colleagues were also extremely competent and viewed the property themselves to help them in their sales efforts - a nice touch. After the sale had been agreed, the sales progressor Natasha was excellent in keeping tabs on all parties to ensure the sale proceeded without delay. In the last few weeks I did experience a few problems with some of the external parties involved slowing things up, but Natasha never relented in ensuring there was as little 'dead time' where nothing was happening as possible. This was all carried out with a pleasing professionalism, humility and humour throughout. In short, I cannot recommend Douglas Allen enough - and I speak from both the buying and selling perspective having experienced both. When all is said and done, I have reached the end of this process feeling extremely satisfied with the service I received and will be happy to pay them their fee, since they very much earned it. Selling and buying property almost always results in stressful moments, but everyone who I came into contact with at Douglas Allen was a pleasure to deal with which made it all that little bit easier to cope with.

Chris · 22 April 2016

★★★★★ 5/5

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Excellent service received from Chadwell Heath

I received a cold call from Danny at Douglas Allen, Chadwell Heath, who very professionally persuaded me to give Douglas Allen an opportunity to value my house and i thought, why not. Branch Manager, Les Carter, came to see me and did an excellent sales pitch and I signed up on the spot. Casting aside any thought of getting a second quote to compare the services as he expertly explained the process. Les delivered on all counts and within 4 weeks we had two viewing days with 48 families viewing the property, resulting in 6 offers, 4 of which were above the asking price. We are in the process of accepting an offer £30k above our asking price, so it is smiley faces all round. The only suggestion that i could think of to improve on the service, would be to have more staff on viewing days. We had 56 appointments on the first day and 37 families turned up to view the property in a one hour slot. An extra agent may have made the process run more smoothly as we were a bit overwhelmed. With lots to choose from, we are now we are in the process and eagerly await completion of our sale. Anyway thanks to the Douglas Allen team, with special thanks to Les and also to Laila and Adrian for their help on viewing days. Mrs G of Dagenham

R · 18 April 2016