Trusted Agent profile · Waltham Forest

Douglas Allen Walthamstow reviews in Waltham Forest

4.7

★★★★★ Excellent

1,951 reviews across 3 platforms

1 Central Parade, Hoe Street, Walthamstow, London, E17 4RT, Waltham Forest, E17 4RT

Douglas Allen's office in Waltham Forest, at 1 Central Parade, is rated 4.7 out of 5 across 1,951 reviews on three platforms, including 195 Google reviews rated 4.9.

Google logo

4.9 / 5

195

Reviews on Google

This office

Yell logo

1.0 / 5

2

Reviews on Yell

Business-wide

Trustpilot logo

1,754

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Waltham Forest office, from every platform, shown as written. First names only.

5/5

Trustpilot

Friendly and pro-active people

We are currently searching for a family home and people at Douglas Allen Barkingside have been really helpful with this mammoth task. They are keeping us up to date with properties specifically matching our requirements; with special thanks to Ummad, Kailesh and Lynburge as they have been extremely co-operative regarding arranging viewings and responding promptly to any queries. These guys have been pro-active in informing us of any upcoming properties that match our criteria. We are quite hopeful that with help of Douglas Allen we will soon find our dream home.

Mrs · 30 March 2016

Agent replied · 26 October 2024

Dear Mrs Yawar,Thank you so much for your 5 Star review of our Barkingside office and of all the team there you mention. You are certainly in good hands and I hope that they are successful in finding your dream home very soon.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Beyond expectation

With not so good experiences in the past when it came to purchasing a property, I was apprehensive to try the property ladder again. However, Douglas Allen ilford made things so much easier this time round. In particular Ahsan was very helpful and attentive to what I was looking for. With his great knowledge of the area and experience, I was able to find the perfect property. From the beginning to the end, I was well informed and found that all the staff were helpful. Many thanks to Ahsan. I will be using you again and will most definitely recommend you!

Jeff · 15 March 2016

Agent replied · 26 October 2024

Hi Jeff, Thank you for your comments regarding Ahsan in the Ilford branch. I am pleased to hear that he has restored some faith in Estate Agents for you. We aim not just to help find you a property but see it through to when you pick up the keys. Hope you are now settled and happy in your new home.Thanks againRob WadeAssociate Operations Director

5/5

Trustpilot

fantastic service

I have just sold my house with douglas allen. I dealt with michelle hawthorn - loughton branch from the beginning. Michelle was extremely informative and professional throughout the process. I had a very slight delay in proceedings due to my buyers, but michelle was straight on the case, taking immediate steps to rectify the situation and kept in contact to reassure me about what she was doing. I am extremely happy with the service provided at douglas allen and would highly recommend. I am so glad that i went with douglas allen and not an online company as i dont think they would have been as effective when there was a blip in the process. Thankyou so much. You have made this a very stress free move Clare masterson

Clare · 8 March 2016

Agent replied · 26 October 2024

Dear Ms Masterson,I really appreciate you taking the time and trouble to write this 5 Star review of our Loughton office and in particular Michelle Hawthorne. We pride ourselves on the highest level of customer service that we call 'Outpassioning' and I am delighted that you have been the recipient of this from our Loughton team and how it has helped in the successful sale of your home.I never forget that you are spoilt for choice when it comes to choosing which agent to use and that's why we really go all-out to make the whole experience as stress free as possible and I am glad that, with reference to your comments, your decision has been vindicated.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Fantastic support from Barkingside

I have bought more than one house in the past which means I have encountered many estate agents. However my encounter last Saturday with Umad and Kalish was different to previous experiences. My husband had important business to attend to which meant me and my 6 year old son had to catch cabs to our 4 viewings around the area of Barkingside. We travelled in from Islington the weather was poorly we realised that Kalish was going to the same viewings as us and after explaining our situation he kindly offered to drive us around to the viewings with him. This was a life saver and not only that but we met Umad at some of the viewings where there were queues he was thoughtful enough to bring an umbrella and offered it to us and saved my son from the rain. These small details made me change my perspective on the whole industry and reassured me in the fact that there are genuine people in this industry. Both of these two are definitely an asset to the company. I would definitely recommend the Douglas Allen experience to anyone who is looking for a house to buy.

S · 7 March 2016

Agent replied · 26 October 2024

Dear S Begun,Thank you for your comments regarding the great service that Kailesh and Ummad gave you recently, our aim is to help our customers in any way we can to enable them to achieve their dream move. I hope you find your perfect property soon and I am sure that you can take advantage of some of our other services if required.Thanks againRob WadeAssociate Operations Director

5/5

Trustpilot

Fantastic service and support - Would Recommend

We evaluated our property with 4 different estate agents and found Douglas Allen the best in terms of their packages they had on offer, professionalism and liked their way of selling the property. We dealt with Shawn Vivian from the East Ham branch. We didn’t have to do much once we went with them. Professional Photographer came to our Flat, took the best pictures possible, within a week the property was on the Market, went for the Open Day viewing option and they managed to get 30+ appointments for the first viewing day. Shawn Vivian and his team were very pro-active in contacting the viewers and asking for their interest in the property and came back to me with best offers. I went with their recommended Solicitors who turned out to be great as well. Once I accepted the offer, staff at Douglas Allen especially Andrew Bilby were very good is contacting and chasing solicitors from both sides, pushing Management Company in providing packs etc. Overall I had a pleasant experience with them and if have to will use them again in the future.

Waris · 3 March 2016

Agent replied · 26 October 2024

Dear Waris Khan, Thank you for your comments regarding the East Ham office, It sound like you have have a very positive experience with Shawn and the team in the branch. The professional photo's make all the difference when we launch your home in the internet as it will increase the level of response as you have found. Our recommended conveyancers work also side us and do all they can so the sales run through quickly and smoothly with the help of Andrew our designated sales progressor.I hope that you will be happy in your new home.Rob WadeAssociate Operations Director

5/5

Trustpilot

Douglas Allen Barkingside, Truly The Best Agent In Town

Many agents boasted that they had the best staff, best photos and the most buyers. Having decided to sell my property multiple agency and experienced many of the high street agents I can say that Douglas Allen are really the only agent to truly have a proper marketing strategy, offer the best photos and actually have far more buyers than other agents. Daniel Bourne and his team are very proactive and really won't rest until the job is done. I will highly recommend using Douglas Allen and think Daniel Bourne is the most honest agent I have come across with the general mission to help. I would also like to thank Kayleesh who made me feel comfortable and was extremely professional when conducting many of the viewings.

Customer · 2 February 2016

Agent replied · 26 October 2024

Dear Customer, Its's only when we are compared to other that people can see the real differences between estate agents and staff working for them. I am so pleased that the marketing that we put in place helped showcase your home in the best possible way to the widest audience. I will pass on your words to the team for you.Thanks againRob WadeAssociate Operations Director

5/5

Trustpilot

Service provided by Ummad Ahmed

We started looking for properties since November 2015, Mr. Ummad Ahmed has been help us since then. Personally opinion, he has been really helpful and provided proactive service, he knows the surrounding areas well, and understand what are our criterias of our dream property, and positively involve the property hunting mission, provide all the list and available properties that meets our critierias . His service is truely impressive. I would recommend him and Douglas Allen to the people I know.

Xu · 1 February 2016

Agent replied · 26 October 2024

Dear Xu Min,Thank you for your comments regarding Ummad at the Barkingside branch. We all know how stressful it can be looking for properties and when someone like Ummad comes along it just makes the whole experience much more pleasurable. Good luck with your continued search .Rob WadeAssociate Operations Director

5/5

Trustpilot

DOUGLAS ALLEN BARKINGSIDE

Just wanted too leave a review as I had the best experience when selling my home with douglas allen Barkingside. My agent Lynburge helped me sell my home for the best price possible and was always available when I needed advise or help. Seling my home was a daunting experience for me but Lynburge did an excellent job making this step comfortable and less emotional. From start to end he made selling my home a very easy and relaxed experience. The service was so good that I recommended him to my mother who needed to find a bungalow due to her illness and Lynburge was very fourth coming to help her too and advise her in the right direction. Will defiantly be using Douglas Allen again, the service is friendly professional and above all made selling my home a smooth experience. Lynburge will defiantly remain our family agent. Well done !!

Angela · 22 January 2016

Agent replied · 26 October 2024

Dear Ms Kullar,Thank you very much for posting this 5 Star review and especially for highlighting your approval of Lynburge in successfully selling your home in Barkingside.It's never easy choosing which estate agent to use and I am delighted that your decision to use Douglas Allen proved to be the correct one.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

William Nash

One of rare breed of Financial Advisors you will come across in today’s volatile Banking / Mortgage industry. We have known Will for more than half a decade now. Will poses a perfect balance of subject knowledge and drive to lay best options to each customer based on their needs. In our case, we have gone through various complex combinations of buying properties - 1st time purchases to re-mortgaging, buy to let and many more. In all cases, Will’s ‘can do attitude’ has impressed us. He connects instantly and would never leave your questions unanswered. He has excellent traction of whole End 2 End process and the confidence he resonates to his customer is infectious. So, when you are stuck with complex financial decision, have less time and have high level of confusion, Will is the man to engage. Samir, Anish and Khusboo (Kanjiyani’s)

Samir · 19 January 2016

Agent replied · 26 October 2024

Dear Samir,I really appreciate the time and trouble you have taken to write this 5 Star review. Will Nash is absolutely of a "rare breed" of Mortgage Advisors who take time to really understand what's right for their customers and then go all out to provide that.Will will be delighted with your recognition and we look forward to helping you at Douglas Allen & Mortgage Matters Direct over the next 10 years and beyond!Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Mortgage matters Direct - Will Nash

We have known Will Nash, through Douglas Allen/Mortgage Matters Direct since 2009 and the quality of service provided and received has always been very professional, efficient and fully met our requirements. Some of the services have included, Mortgage advice, Life assurance and identifying suitable mortgages to meet our needs. Will is very well organised, very competent in his role and has an approachable manner, which will always welcome visiting clients. His knowledge and expertise is vast in this field and will not hesitate in recommending his service to family, friends and colleagues. Andrew and Nana

Andrew · 16 January 2016

Agent replied · 26 October 2024

Dear Mr Afoakwa,Sincere thanks for your 5 Star assessment of Will Nash, he will be delighted you have taken the time and trouble to post this.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash - Mortgage Broker

Will Nash has helped me not once but twice to secure a good deal on my mortgage. Despite being turned down by various banks and building societies when applying on my own, Will was able to secure a first time buyer mortgage for me despite my circumstances. I also used Will to remortgage on my house and he was able to secure a deal on the mortgage at one of the lowest rates going. Will's personal approach, attention to deal and impeccable knowledge of the private mortgage markets means that we are returning for the third time too ask Will to help us secure funding for our next property venture. In my experience Will only asks the right questions, applies his knowledge of the market and delivers advice that's not only financially sounds, but one that is actually in customer's best interest. Honestly, one of the best financial advisors I have had the pleasure to work with. Regards, Andrei

Andrei · 15 January 2016

Agent replied · 26 October 2024

Dear Andrei,It's a pleasure to welcome you back! Thank you very much for your feedback and kind words, Will will be chuffed.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

We have been working with Will Nash for over two years now. He was recommended by a friend when we were about to buy our first property. Will Nash is very professional, knowledgeable and always ready to explain things clear. Will Nash helped us to buy our first property, then to remortgage it and now we are about to complete our buy to let deal thanks to him. He made the process very smooth and stress free. We would recommend Will Nash to our friends and family.

Iva · 14 January 2016

Agent replied · 26 October 2024

Dear Iva,I am glad has been able to help you so often. Thank you very much for posting this review.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

Will Nash has been my mortgage advisor for a number of years. Recently he he renewed two mortgages for me. I would advise anyone looking for mortgage or financial advice to talk to him at some point. He is very professional and makes life less stressful when looking for financing. It's easy to find cheap rates on line but talk to him and realise there are so many hidden charges associated with these. I will continue to use Will and I would recommend him to anyone Andrew Ince

A · 12 January 2016

Agent replied · 26 October 2024

Dear Mr Ince,Thank you for your kind words regarding Will, he will be delighted with this recognition.We look forward to welcoming you back when you are next in the market for a mortgage and you can be assured that Will will still be guiding you to the very best deals.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

We purchased our first house with Douglas Allen in 2010. If it was not for them, I am not sure we would be able to step on the property ladder at the time. The mortgage advice we received from Will Nash made all the difference. He has been our mortgage and re-mortgage advisor ever since. He is always miles ahead in his knowledge and understanding of the property market and the clients' financial situation. We would highly recommend Will to anybody who is after a quality mortgage advice.

YuliyaS · 10 January 2016

Agent replied · 26 October 2024

Dear YuliyaS,Thank you very much for your 5 Star review of Will Nash, I am glad he has been able to help you on a regular basis with regards to mortgages.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

I am really happy and satisfied with all the mortgage and finance services from Will Nash at Douglas Allen. I enjoyed working with him and he really works as a dedicated account manager. Very responsive by e-mails even though it is a bit difficult to get him on phones since he moves offices and on appointments but he does get back for e-mails and by call-back to my calls. He is very professional and also helpful, friendly, flexible, dedicated, focused and clever too. Sometimes he comes and help you beyond what he has to provide. Thanks Will Nash for all my successful applications Regards P Sara

P · 10 January 2016

Agent replied · 26 October 2024

Dear P Sara,Thank you very much for your 5 Star assessment of Will Nash! Will works incredibly long hours and if he is not able to talk to you personally when you call you can be sure he will get back to you just as soon as he's able to do as you found yourself.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

Will Nash is an extremely trustworthy and knowledgable mortgage adviser. We were asked to seek his confirmation of affordability when our offer was accepted, and it was to our good fortune that he did. He uncovered some serious flaws in the original advice we were given and significantly changed our approach to funding the purchase, meaning we own more of the property from the outset. Unfortunately we had some issues during the purchase process (through no fault of DA or Will), and he did everything in his power to escalate and push through. Without his support and commitment I'm convinced it would have been a very different outcome. We owe the purchase to Will and wouldn't hesitate to recommend him to fiends and family. We will certainly be back when the mortgage is due. In our opinion there's nothing Will doesn't know - he is simply exemplary at his job. It's a god send that we found him!

Daniele · 9 January 2016

Agent replied · 26 October 2024

Dear Ms Hammond,Thank you very much for providing this great feedback on Khaleesha and our Mortgage Advisor, Will Nash. The are both highly valued members of staff who take great passion in helping our customers find and finance their dream home.I hope the exchange date arrives soon and I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

I had an excellent experience using “Mortgage Matters direct” and couldn't be happier with the work they did for me. My adviser Will Nash was consistently outstanding, from answering my initial phone call until completion, which was months later. I simply cannot praise him highly enough. He was efficient, knowledgeable, flexible, reliable and supportive throughout the process, he handled all documentation very quickly and accurate, he took the time to understand my needs then searched the whole market and recommended a mortgage suitable for my needs. I received a mortgage offer very quickly and without hassle. I will definitely contact Mortgage Matters Direct again when I need to re-arrange my mortgage in future & I would recommend them to anyone looking for mortgage.

Razi · 9 January 2016

Agent replied · 26 October 2024

Dear Razi,Thank you very much for your kind words regarding Will Nash, he will be relighted with your recognition of his efforts but more because he was able to help you with your property purchase.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

Will Nash was recommended to me by a friend and I would never consider using anyone else. He has moved me through 2 purchases quickly, completely stress free and I have recommend him to numerous other people. Owing to the difficult nature of my profession, it was important to have a mortgage advisor who was knowledgable of the market and who I could trust to get the best deal. Will has these qualities and more, and is always easily contactable for advice.

Lee · 9 January 2016

Agent replied · 26 October 2024

Dear Mr Minshull,Thank you for your 5 Star rating of Will Nash, I am glad he has proved to be of such assistance to you on 2 occasions and we welcome you back in future as and when Will can help you again.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

In 2010, 2013 and 2015 I made 5 of the best decisions I've ever made. 2 being the purchase of my houses that I made decent profits on and the other 3 decisions being choosing Will Nash as my mortgage advisor on 3 occasions. 2 to buy those 2 houses and my latest great decision to call upon his services again most recently on a purchase of a flat. The service I received was excellent. Everything was made to seem straight forward. Will is very knowledgable about the property market and provided me with very useful advice on every occasion that I've met with him. I would absolutely recommend his services not only to people who are buying their first property but also people very familiar with the process. Thanks for all your help Will.

Andrew · 8 January 2016

Agent replied · 26 October 2024

Dear Mr Murdoch,Welcome back!It's great to hear how pleased you have been on several times with the service and advice Will has given you. He takes his role extremely seriously and also takes enormous pride in knowing the mortgage market inside-out and providing the very best deals available.We hope to see you again soon!Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Great Quality Advice and highly professional

Having been recommended the mortgage brokerage service at Douglas Allen, I wasn't disappointed. Will Nash was incredibly professional from start to finish, replying quickly to any queries I had and ensuring I got the best mortgage for my situation in life. Unlike certain other providers, there was no 'sales' feel, nor any pushing towards a particular product - He stated the benefits of each mortgage and let me make the final decision. Considering how much time and effort he put into securing the right mortgage for me, I'm very happy with the small cost involved and will certainly be approaching him in 2 years time when my fixed term ends.

Holly · 8 January 2016

Agent replied · 26 October 2024

Dear Ms Parsons,Thank you so much for your 5 Star assessment of Will Nash and I am glad that his advice and service have been so helpful.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Google

We're in the process of buying our new home and Michael Sinnott has been enormously helpful throughout the process so far. He's always helpful and quick to respond to any queries. Highly recommended!

Christopher · 24 August 2024

Agent replied · 23 October 2024

Hi Christopher, Thank you for your lovely review! We're thrilled to hear that Michael has been so helpful and responsive during your home buying journey, no doubt he'll be delighted with your feedback. Wishing you all the very best in your new home. Kind regards, Douglas Allen

5/5

Trustpilot

Excellent Service from Barkingside Branch

It is not easy selling the house from Australia with 11 hours time difference but Daniel and his team made all possible. Big thanks to them. Our special thanks to Daniel, extremely professional, answering all our questions and helping us through the completion of our sale. He was responding to our questions no matter what time of the day through whatsapp. It was very much appreciated. We would certainly recommend anyone who needs to sell their property. Thank you. Thevan

N · 21 December 2015

Agent replied · 26 October 2024

Dear Thevan,I am delighted to hear how pleased you have been with the service you received from Daniel and his Barkingside team. It can't be easy selling a property from so far away hence how important it is to trust and know you can rely on an agent to do their very best for you as was the case with your sale. I hope our 'My Account' facility was of benefit to you too, knowing that you can log in 24/7 from anywhere in the world to keep completely up-to-date with what's going on.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Outstanding Service!!

I felt as if Douglas Allen staff were working for me only. They had expertise of the local area, I was informed of every step taken and shown details of what work they were doing in relation to selling my property. There where issues, as sometimes there are with selling property,however every problem was resolved with confidence and efficiency. I would like to thank Nick and Lucy and the Walthamstow branch for their excellent work and support and Andrew Bilby the coordinator for his tireless effort at getting things sorted no matter the obstacles. I would recommend this agency to anyone. Andrea Headley.

Andrea · 19 December 2015

Agent replied · 26 October 2024

Dear Andrea,Thank you very much indeed for your kind words regarding the service given by our Walthamstow office in successfully selling your home. Rob Stiff and his team there have many years of experience of helping owners just like yourself move home and along with our team of Sales Progressors, will truly do all they can to take as much stress as possible away from the process.Many thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Douglas Allen - Woodford

Great team in Woodford, everyone involved with the sale of our property has been really helpful. Our special thanks to Steve. Extremely professional, kind and helpful, answering all our questions and helping us through the completion of our sale! Selling a house is a stressful experience but Steve really helped us through this process particularly when we needed him to step in, his guidance was very much appreciated. We would certainly recommend him to anyone who needs to sell their property.

Lucy · 16 December 2015

Agent replied · 26 October 2024

Dear Ms Yilmaz,Thank you very much for your comments regarding our Woodford Green office and Steve Ford in particular. We realise you are spoilt for choice when it comes to which estate agent to sell your home through and there is a misconception that most are same however, as you have discovered, nothing is further from the truth.Thank you for putting your faith in us and I am so glad (but not surprised!) that Steve and his team were able to deliver.Kind regards,Jon Holden - Managing Director, Douglas Allen

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Douglas Allen's Google reviews
The Trusted Agent

Is this your office? Claim your page.