Douglas Allen Walthamstow reviews

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days!

Keren · 30 May 2026

★★★★★ 5/5

Google

A bit delayed, but I am relaxing on Sunday on a rainy season's day in the house that we have bought, and remembered the flat that was sold in 2023 by DA. The cherry tree will bloom soon and I hope the new owners appreciate it from the balcony as much as I did. Jake was guiding us through the process, mitigating and reassuring when needed. No pressure transparent cooperation, well handled steps, and great engagement from other departments. Thank you.

Sylwia · 16 February 2026

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 4/5

Google

My experience has been very good so far with Douglas Allen. I did not give 5 stars as I am still to find my future home so have not gone through the whole process yet. Gergana has been very friendly, helpful and great in following up on how my search is going and keeping me upto date of the properties on the market. She is a credit to Douglas Allen.

Josephine · 16 December 2025

★★★★★ 5/5

Google

Good experience with Douglass Allen. We mainly dealt with Anita, who was very helpful during viewings and promptly followed up to our questions with great professionality. Updating this review after we close a sale with Douglass Allen. If I could give it more stars I would. We went through a fairly complicated sale, but Tania and the team worked with us throughout the process and were great help. Highly recomend this agency.

C · 8 September 2025

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Google

I have worked with Gergana and she is so professional, responsive and very knowledgeable about the market. She guided me through every step of the process. Communication went above and beyond to make sure everything went smoothly. I highly recommend Gergana to anyone looking for a reliable and trustworthy real estate agent.

Grisilda · 25 October 2025

★★★★★ 5/5

Google

Anita was incredibly professional, knowledgeable, and attentive. She took the time to understand exactly what I was looking for and was always available to answer questions or provide guidance throughout the entire process. She was so active in helping me navigate any problems and made the whole experience stress-free. Not only does she have a deep understanding of the market, but she also has a genuine passion for helping her clients find the perfect property. If you're looking for a real estate agent who goes above and beyond, I would wholeheartedly recommend Anita Kaur. She made what could have been a stressful experience feel easy and enjoyable, and I am thrilled with my new home!

Gurdev · 20 November 2024

★★★★★ 5/5

Google

We recently completed our house purchase with Douglas allen Agents in Walthamstow, and the process was relatively smooth from start to finish. A special mention goes to Anita kaur from the sales team, who was exceptional throughout. As first-time buyers, we had many questions, but Anita was always available to answer them and expertly coordinated communication between us and the seller. She took the time to explain each step of the process, which we really appreciated. We felt well-supported and in good hands. Highly recommend Anita from Douglas allen

Parikshit · 17 November 2024

★★★★★ 5/5

Google

Anita Kaur is an exceptional real estate agent who went above and beyond to help us find our dream home! Her extensive knowledge of the local market, paired with her exceptional communication skills, made the entire process seamless and stress-free. Anita's attention to detail, prompt responses, and negotiation skills are truly impressive. She genuinely cares about her clients and works tirelessly to ensure their needs are met. We can't recommend Anita enough - she's a true professional and a gem in the real estate industry! 5 stars aren't enough; we'd give her 10 if we could!

Nitin · 29 October 2024

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Google

Thank you to Anita for helping me I am first time buyer very new to everything and she really helped me .. she advised me the process of buying a home and managed to get me to speak to Anthony the mortgage advisor and found Anthony very helpful… we also managed to sort our solicitor out , thank you to Anita for helping me the house process…. Also thank you to Anthony to managed to fit us in for a mortgage appointment, friendly team.. made us feel very comfortable I would recommend Anita and Anthony …

Freda · 23 September 2024

★★★★★ 5/5

Google

We had a great experience with Douglas Allen estate agents, especially with Samuel who has been extremely helpful and communicative throughout the buying process. We recently had an offer accepted on a property in Walthamstow. Also a shout out to Diana who showed us round the flat, was really lovely and made us feel like we could take our time and properly view despite the schedule being busy. Samuel dealt with the offer process really transparently and his communication was great - a much more positive offer process than many other estate agents in the area who panic you into offering higher and create bidding wars. That was not our experience with Douglas Allen, so thank you Samuel and team!

Claudia · 23 September 2024

★★★★★ 5/5

Google

I just wanted to say that I had a fantastic service from the team at Douglas Allen! Sean & Anita were extremely helpful through my sale and purchase, ensuring I was kept up to date the whole time and going beyond to get it over the line. Additionally, I want to thank Anthony Gumbrill who ensured I was on the best rate, dropping it many times for me whenever it was possible and getting to offer swiftly! I will be using them again!

Luke · 24 August 2024

★★★★★ 5/5

Google

I highly recommend choosing Douglas Allen in Walthamstow to sell your home. After failed attempts to sell my property with another agent, I chose Douglas Allen, and was not disappointed! After just 2 weeks of being on the market, my property was sold. Big thanks to Samuel Prayag for making this journey as smooth as possible for me after a very stressful process with a previous agent. He was very knowledgeable, professional and honest with me throughout and I couldn’t recommend him and the rest of the team enough !

Fran · 25 July 2024

★★★★★ 5/5

Google

Would like to share the great experience I had with Michael and Samuel when buying my first home with Douglas Allen. Naturally, buying a property is quite an intimidating step, but they made me feel very comfortable throughout the process, offering their support and excellent communication on different aspects of the process throughout. Every contact I had with Michael and Samuel was friendly, professional and productive, which has made this process stress-free. I would recommend Douglas Allen massively, as they have been immensely helpful and supportive (and continue to be) throughout this whole process for me!

Sam · 25 July 2024

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Google

Just wanted to say my partner and I have recently had an offer accepted with Douglas Allen Estates. We dealt with Samuel from start to finish. He made the whole process a breeze and was incredibly helpful and professional. I found him to be fair and easy to talk to and because of his help, we're finally on the ladder! I'd recommend using him, his expertise and his service to anyone. Thanks again Samuel, Lewis Taylor

Lewis · 23 September 2024

★★★★★ 5/5

Google

I just want to say what wonderful service we have received from Michael, Rob and Anita at Douglas Allen. From the moment I got in touch to put my parents house on the market with them, they have been incredibly helpful and nothing has been too much trouble. They have appreciated that I do not live nearby and have done everything they can to make the process easier and since having had an offer on my parents house, Sean has been there to help with all of the processes and has been very understanding and so again nothing has been too much trouble. So a massive thank you to everyone at the Walthamstow branch - all the members of staff I spoke to were very friendly and helpful. I would definitely recommend to anyone.

Penny · 25 June 2024

★★★★★ 5/5

Google

I must have had every estate agent round my home for a valuation, and after speaking with Diana, I knew I was in good hands at Douglas Allen Walthamstow! Her and Rob made sure my property was marketed swiftly and had buyers round the day of listing which was very impressive! Also, thank you to Anthony Gumbrill who provided an amazing service on helping me move my mortgage and explained everything very clearly to me.

Alex · 24 August 2024

★★★★★ 5/5

Google

I just wanted to say that my experience with Douglas Allen and especially Rob Wade in the Walthamstow branch has been excellent. I had my home on with another agent in the town who were market leaders, things were good for the first couple of weeks then I received little or no communication from them. Rob came round and gave me some great advice so I then instructed him, 9 days later he agreed a sale on my home so now me and my young family can move into our new home. Thanks Rob and all at Douglas Allen.

Perry · 26 May 2024

★★★★★ 5/5

Google

Very happy to be moving forward with our house buying and flat sale with Douglas Allen. It's been a tense few months waiting for everything to work out but Samuel really helped us through the process, showing us round the house several times and keeping us up to date with everything happening. He was positive and transparent and responded to every question promptly and fully. Thanks so much Samuel!

Miranda · 29 October 2024

★★★★★ 5/5

Google

A big thanks to Samuel P. He was straightforward, transparent and swift in his communication. Appreciate his efficacy and clarity

Emma · 16 March 2026

★★★★★ 5/5

Google

I can highly recommend the services of Douglas Allen. I found them to be professional, friendly and helpful. I would like to thank Joe in helping me to find a property and especially Natasha Tomlins, the senior sales progresser. There were a few hiccups a long the way and when I was finding the whole house sale and buying process a bit overwhelming, Natasha Tomlins was there to help and advise me every step of the way and for that I am very grateful.

Mark · 26 February 2024