Lovell Walsall reviews

★★★★★ 1/5

Trustpilot

Incompetent to the highest order

Where to start with Lovell? Had issues from day one with this company. Firstly, spent 3 hours picking optional extras and upgrades for them to call us when we leave to say we’ve lost the paper work come and do it again!Please pay for an independent snag to be carried out whatever you do! We had over 115 snags on the property. Moved in over a year ago and still have outstanding snags. Bought an integrated washing machine through Lovell for over £1000 which is unusable and nobody will take responsibility in replacing or repairing it.Washing machine engineers adamant our foundations are not right.Lovell never bothered to even define our boundary as per our plans. We have a huge open space in our front garden with no defined border so people are constantly cycling/walking across. Lovell agreed to put a hedge in and are apparently still trying to find a landscaper to do this over a year later when the rest of the estate has been done in the meantime.Had huge leaks in the bathroom gushing out of the porch which wasn’t considered an emergency for customer care. They laid the road in minus temperatures and it’s crumbling, still not fixed.Like I said, we had over 115 snags the stories are countless the list is endless. As soon as they get you to reserve good luck the rest of the experience is abysmal. Rude unhelpful staff that will avoid your calls or say anything to get you to leave them alone.

Lucy · 2 February 2024

★★★★★ 1/5

Trustpilot

£5k floor repair in 2.5 years due to poor workmanship

A company that builds cheap houses without the technical understanding to fit these cheap materials. We have had numerous problems with the site. However, be warned your floors will be fitted incorrectly. On the Lough site, all homes have been fitted with a sub floor that is not properly treated, we are now spending £5k refitting the whole downstairs LVT due to poor workmanship. As we are just out of the 2 year warranty they are wiping their hands clean of it. Sorry for not realizing that I had to rip up the LVT and check the sub floor of the property in those two years. If you live on the Louth site or are thinking of buying on the new phase, don't. In a couple of years, your floors will start to lift and you will be paying for them. Looking at the same sub floors exposed in the current builds on the new phase, they match the condition of ours. The company is unwilling to put its hands up and admit a bad job. In short, don't buy their cheaply made houses by inexperienced workers.

Ross · 31 January 2024

★★★★★ 5/5

Trustpilot

Early stages of house buying but so far very good

So far, my experience with Lovell has been excellent!

Anthony · 28 May 2026

★★★★★ 5/5

Trustpilot

Dulcie Bailey is highly personable and…

Dulcie Bailey is highly personable and efficient. She has been excellent to work with and huge asset to Lovell Homes.

Neil · 9 September 2024

★★★★★ 5/5

Trustpilot

Great service and product.

New house purchased July 2019. Lovell site Glassford, South Lanarkshire.Excellent service from start to finish. Rosann is fantastic, nothing too much trouble. House is well built. Only a handful of snagging issues which have been attended to without question. Everyone has gone above and beyond to ensure we have been well looked after even a year on.

Donna · 12 August 2021

★★★★★ 5/5

Trustpilot

Jane was absolutely amazing in helping…

Jane was absolutely amazing in helping us buy our first home. She kept us updated throughout the whole process and answered any of our questions quickly via phone and email.

Amardeep · 9 March 2024

★★★★★ 2/5

Trustpilot

Nice flat, very poorly build

I bought a flat from Lovell in 2019. Since then it's been a catalogue of errors where they cut corners, did things wrong or badly, and generally slacked off. The flat hasn't fallen down and it's a nice flat but the balcony doors shatter randomly, the radiators were installed backwards, the lift doesn't work very often, the heating network was installed wrong, the fire doors have already failed their test, the secure bike store can be opened with a screwdriver (which burglars do about once every other month). The list of errors goes on. Luckily Lovell are really easy to get hold of and always rectify the issues they left behind... (this last bit is a total lie. They've removed themselves so far away from the development that contacting them is impossible)

James · 16 January 2024

★★★★★ 5/5

Trustpilot

Wild Walk

Claire & Sofia really went above & beyond on explaining everything about the house we were proposing to buy. They definitely have excellent product knowledge of both the estate & localityWould definitely recommend Wild Walk & the two sales executives in the showhomeTrish & Paul

Trish · 23 January 2023

★★★★★ 5/5

Trustpilot

Maris came and checked fascia staining…

Maris came and checked fascia staining , then cleaned off! Very helpful! Thanks

Ian · 16 April 2026

★★★★★ 2/5

Trustpilot

Check before you buy , you could be sorry .

There is a problem with privacy in the gardens of some properties and unfortunately Lovell are not interested once you have paid for the house . So beware and check carefully , don't buy a house that has open ground behind or to the side , you could end up with a huge problem as I have

Margaret · 13 May 2024

★★★★★ 4/5

Trustpilot

Shawbrook Site Reservation

Amanda has been very welcoming and attentive during our purchase, arranging for us to view a comparable property so we could resolve some queries we had. So far so good all is going smoothly, though there is still some way to go.

Peter · 28 March 2023

★★★★★ 1/5

Trustpilot

Avoid Lovell, total cowboys

Why are people still buying from these lying fools when there are so many bad reviews? I've witnessed my daughters frustration with them for 2 years and now I see their actions affect her health, I'm speaking out. They are all promises and sweetness and light till they have your money then they couldn't give half a damn. Latest example in a long line of feck ups at their below standard house is the front door. Every home needs a well fitted front door that keeps the weather out right? Not if it's a Lovell house apparently. Joiner comes out, deems the door not fit for purpose, a couple of hours later a message arrives. Our joiner finds your door fit for purpose. So the joiner is a liar or these charlatans are. I know who I believe. They simply don't know how to provide decent after sales care. This industry needs more robust regulation. Till it comes please consider another builder. Unless you have many front door problems you're dealing with today you'll know the address so get it sorted. I'll repeat this on every site I find until there is proper resolution. Life is hard enough for everyone at the moment, stop adding to the stress Lovell.

Isobelle · 16 August 2022

★★★★★ 5/5

Trustpilot

Briarswood

The buying process has been very smooth so far, Mandy has been helpful and professional, answering all questions and queries.

Ann · 5 August 2024

★★★★★ 5/5

Trustpilot

Great customer service!

Lovell Homes site managers and staff on phase 1 of Priors Hall Corby, Northants have been great since moving in. Bought a house through Riverside homes with Lovell being the builders, on handover a snag list was done and reported to the site. They have made every effort to make sure the snags have been rectified as quickly as possible and that I’m happy with the result. Very approachable and helpful site/managers. Still have a few snags but they are working hard to get them all fixed! Thanks Lovell!

Jacqueline · 14 December 2023

★★★★★ 5/5

Trustpilot

Thank you to Lovell Homes at Williams…

Thank you to Lovell Homes at Williams Park... particularly Ellie and Jo for amazing service... looking forward to my new home in Sept...

Phillip · 10 June 2024

★★★★★ 1/5

Trustpilot

Delay in repairs

Hyacinth and Craig at Lovell have been very supportive. In a way where they have made my moving in joyous. Unfortunately after moving in i have had sone issues with a leak from a radiator which Lovell plumbers have failed to fix even after so much emails and phone calls. Also the bathroom radiator had all of a sudden fallen off the wall. Appreciate they came out and made it safe however lovell refused to replace the radiator and blamed me for it. Iv been left with 3 cold radiators in in this very cold weather. After a great start, i am disappointed with lovell customer service and repair team.

Ms · 5 December 2023

★★★★★ 5/5

Trustpilot

Hyacinth from the junction in oldbury…

Hyacinth from the junction in oldbury has been fantastic. Such a lovely lady with such patience. I am currently still in the process of purchasing my house but all I can say is the service I have received to day has been incredible. Right from the reservation and everything in between I don’t have any doubt that by the time I legally complete she will deliver. Thank you hyacinth

Sandy · 11 July 2024

★★★★★ 5/5

Trustpilot

I have a fantastic experience

I have a fantastic experience. The sales lady- Tanya Phelps was very efficient, clear, helpful and supportive. She exceeded my expectations!

Mary · 7 July 2024

★★★★★ 5/5

Trustpilot

Great service from Matt and Jo!

Matt and Jo at William's Park were great at keeping us informed on the progress of our house and since moving in have been helpful with any queries we've had. ☺️

Ellen · 16 December 2023

★★★★★ 5/5

Trustpilot

Great Service

Had a visit from Tom to fix mastic in shower. Very pleasant young man who did the job quickly. I needed advice on another matter and he was very helpful and knowledgeable. I’ve contacted the person he advised and he has since contacted another who may be able to help me with what needs doing. Very pleased with the service. Well done Tom!

Sarah · 9 October 2024

★★★★★ 5/5

Trustpilot

Expert and professional

A really smooth and professional experience with Lovell Homes. Ali in particular supported throughout the process with her expertise and ensured the entire process was seamless.

Mr · 15 December 2025

★★★★★ 5/5

Trustpilot

First time have used Lovell Company.

First time have used Lovell Company.Amanda was very friendly, very helpful also very knowledgeable,took her time and didn’t rush us.

Mr · 8 July 2024

★★★★★ 4/5

Trustpilot

WildWalk, Telford

Claire of Wildwalk is pretty patient with us throughout the process. Unfortunately, the solicitor, Davisons Law, recommended by the developer is quite disorganized. A few buyers including myself have to chase the solicitor for missing documents in order to move things forward.

Rachel · 23 January 2023

★★★★★ 5/5

Trustpilot

Thank you to Tom!

Thank you to Tom from customer care for sorting the issues we had with our inside doors and kitchen drawer!

Ashley · 5 July 2024